Home Instead (Renfrewshire & Barrhead)

Mirren Court (Three), 123 Renfrew Road, Paisley PA3 4EA
Review Us
Top 20 award
9.9 81 Reviews
  • Home Instead (Renfrewshire & Barrhead), Paisley
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name of Home Instead as the most trusted company for personalised home care.

Home Instead’s Renfrewshire service tailors care to client’s personal requests and individual needs. With visits lasting a minimum of an hour, they can give clients the attention and support they deserve. They offer the full range of companionship, home help, personal and dementia care services and have gained recognition from health professionals and families for the difference they make to their clients' lives.

Home Instead makes sure that the service they offer is simply focused on each individual client. They are committed to providing a high-quality service, and they want clients to live happy and fulfilled lives in their own homes and will do everything in their power to make that happen. They realise that finding effective Care at home is a daunting prospect, so they believe that putting the client’s specific requests at the centre of the conversation and building enough time into the service to meet every need will make the process easier.

Key Benefits:

•        Minimum one hour visits give time to develop relationships - with visits starting at the agreed time.
•        They carefully match Caregivers to clients
•        Guarantee a Reliable service with continuity of CareGivers to their clients

Home Instead covers all of Renfrewshire including Paisley, Renfrew, Linwood, Kilbarchan, Bridge of Weir, Kilmacolm, Bishopton and Erskine. They also cover Barrhead and Neilston in East Renfrewshire. CareGivers live throughout the territory, and the majority have their own cars, so they will encourage their clients to get out and about to local attractions or cafés.

Show Home Instead (Renfrewshire & Barrhead) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £36
  • Weekly Live-in Care Fees: £1820 – £1950

We charge per hour. except for Live in Care which represents a weekly charge.

These prices are only a guideline, please contact Home Instead (Renfrewshire & Barrhead) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Joanne Ritchie (Care Manager)

Home Instead (Renfrewshire & Barrhead) Reviews (81)

Total of 81, showing 81-81
9.9

Home Instead (Renfrewshire & Barrhead) has a Review Score of 9.9 (9.925) out of 10, based on 36 reviews in the last 2 years. Over all time Home Instead (Renfrewshire & Barrhead) has 81 reviews.

Overall Experience

  • 77
  • 4
  • 0
  • 0
  • 0

Date Published

81
19
25
36
45

Review from Ian M (Nephew of Client) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ab fab! Ever since the initial contact we have been very impressed with the professionalism and approach of ALL the staff at Home Instead. The senior staff who made the initial visit to meet our aunt have ensured that she has been allocated carers with whom she has bonded and who are now welcomed on
each visit. The carers themselves have also taken account of her needs and on their visits, apart from preparing meals, they spend time chatting to her and taking part in activities that she enjoys. Because of vascular dementia, our aunt's comprehension and ability to communicate are severely impaired but the carers patiently work with her and regularly try out new games and activities. They are very proactive and will deal with laundry if required as well as shopping for items such as bread, milk etc. We also appreciate the regular off-site reviews with both carers and managers where we can assess and review the care package that is in place and suggest changes that will make it even better.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Home Instead (Renfrewshire & Barrhead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Home Instead (Renfrewshire & Barrhead) is calculated as follows: ( (198 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 213 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Renfrewshire & Barrhead) is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (17)

Meet the Team (7)

Paul

Paul Armstrong

Job Title: Owner and Director

Joined: 2018

I’m Paul Armstrong, and I opened this branch of Home Instead in January 2018. The first part of my career was in the Life Science Industry, supporting companies that developed some of the medicines, vaccines, and diagnostics that our clients depend on. When we opened the Renfrewshire & Barrhead office of Home Instead, we committed to providing our personalised approach to Companionship Based Home care to a wide audience in Renfrewshire and Barrhead.


Our ambition is to be known as a company that cares about our clients, our Care professionals and our reputation.


My ambition for Home Instead Renfrewshire & Barrhead is to bring the Home Instead Culture and values to the local community.

Joanne

Joanne Ritchie

Job Title: Care Manager

Joined: 2019

I'm Joanne, the Care Manager for Home Instead Renfrewshire and Barrhead. I have been in the Care Sector since 1994.


I have been working for Home Instead as the Care Manager for 3 years, which I really enjoy. Some of my responsibilities are supervising the Care Professionals and keeping in regular contact with the clients to ensure their needs are met.

Karen

Karen Caulfield

Job Title: Training and Compliance Officer

Joined: 2018

Hi, I'm Karen. I'm the training and Compliance Officer.


I joined Home Instead back in April 2018, having read an article in the paper about a new Companionship Based Care company that was being established in Renfrewshire. I took the opportunity to join the team and found my calling.


Since starting with Home Instead in 2018, I have developed my knowledge and skills and have flourished in the environment.


I discovered that I have a passion for Care – both in practice and in theory, and I have developed my role to be responsible for Training and Compliance within the team.

Melanie

Melanie Thomson

Job Title: Recruitment and Training Specialist

Joined: 2019

Hi, I'm Melanie. I'm the Recruitment and Training Specialist.


I started with Home Instead in April 2019, initially as a Care Professional before moving into admin and now Recruitment.


When new people enquire, I take them through the interview and recruitment process, making sure that we not only find the highest quality candidates but also ensure that they feel welcome and fully supported when they start.

Alison

Alison Bârlea

Job Title: Office Manager

Joined: 2020

Hi, I'm Alison. I'm the Office Manager for Home Instead Renfrewshire and Barrhead.


I joined Home Instead during the pandemic, and I’m so glad I did. I love working with our clients and have enjoyed the opportunity to get involved in some of the activities in the office too, having recently become Office Manager. Every day is different, but I always leave work feeling like I’m making a real difference in someone’s life.

Chriss

Chriss Watkins

Job Title: Field Care Supervisor

Joined: 2019

Hi, I'm Chriss. I'm one of the Field Supervisors.


I started with Home Instead in 2019. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.

Helen

Helen Mulhearn

Job Title: Field Care Supervisor

Joined: 2022

Hi, I'm Helen. I'm one of the Field Care Supervisors.


I joined Home Instead in 2022. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Renfrewshire & Barrhead) to verify any information. View our terms and conditions. Home Instead (Renfrewshire & Barrhead) has an Enhanced Service - more info.