Home Instead (Renfrewshire & Barrhead)

The family and dad are very pleased with our experience with homeinstead. The carers dad has are all so kind and patient. Dad looks forward to each visit. They all respect dads dignity and find time to listen to all his old stories. This report was written by Dad too.

My husband has Young Onset Alzheimer's. I was looking for a company who could support me whilst I am working. This wasn't going to be easy because my hours can be lumpy. From the outset the owner, set out to find out exactly what we needed, what would suit my husband and to ensure they could support us. Everyone we have engaged with, from direct support worker to staff in the office, we have found to be helpful and caring. I am delighted we have the support of Home Instead.

The Home Instead Provider comes to my parents weekly. She shows great initiative in organising my Mums clothes to help my Dad who cares for my Mum. She genuinely cares for them both. Today she went to help my Dad when he was involved in a car accident keeping me informed by phone every step of the way. She took him home and made sure he was OK there, then helped him to get groceries. She really went above and beyond her hours and her duty. I live a long way away and she made the situation so much better than it might have been. Although this was an extraordinary occurrence she shows exactly the same commitment at every visit.

I can't thank the Director and his team enough for their care and attention for my Mum.

I live over 400 miles away and your team visit my Mum everyday, spend time with her and keep me up to date. I'm so thankful that I found out about you in my time of need. I'd never been in this situation before and was at my wit's end. The onboarding process was easy, nothing is too much bother for your team and my Mum is willing to accept their help (which wasn't a given!)

My Mum is adamant that she stays in her own home and your team make this possible. Thank you!

Thank you to the whole time for your fantastic level of care.

Friendly staff that have good verbal and written communication skills. I also really vale the daily notes provided by the carer thru the use of the app that is invaluable to being kept informed.

Every member of staff has been courteous, helpful, and willing to undertake any task. They have all quickly learned where things are kept and remembered this on subsequent visits. They all show interest in the client as a person, expressing concern if something is not as it should be, or offering encouragement and praise when they notice improvement. They make you feel cared for and their cheerful attitude is a great morale booster.

Home Instead Team always keeping us in the loop if there are any issues or concerns and equally the good things and conversations happening during their visits.

Couldn't do without them now!

We have used the service for over 16 months now and we are very happy.

Home Instead are a caring and professional care service to my wife who has dementia. The carers are friendly, efficient and prompt, 7 days a week. Their office and management are in regular contact and are easy to deal with. I recommend Home Instead.

All the ladies who come are charming and excellent in caring for my wife. They seem to make my wife feel at ease and fully understand her memory problems, and help with her mobility issues. They are also punctual in arriving.

Home Instead are a good company. The staff that I have met are nice and friendly and are happy to help you with anything you ask them to do. It is like having a friend in the house. The carers arrive when they say they’re going to. Half an hour.

Very pleased and reassured to meet Mum's carer during our visit. Happy she is in such good hands.

We have had a small dedicated team to support dad (94) at home for several years. He was reticent about having any care outside the family but soon got to know and rely on the team. The small team suited his needs really well allowing him to build confidence and bond with them. Primarily there to give dad breakfast and lunch and a bit of company, everyone was friendly, flexible, approachable and looked after dads needs very well. We were contacted if they felt there was a change in dads health or wellbeing and they responded to any wee notes regarding dad that we might leave them. They called if any of the carers were delayed for any length of time which enabled us to let dad know, which we appreciated. Having a mix of men and lady carers was a bonus as dad could chat "cowboy films" with the men.

The management team also worked very well with us to provide additional care at times when it was required and we were never let down. Would definitely recommend Home Instead. Thank you all.

My wife has advancing Parkinson's disease. She is now unable to walk or stand without help. My wife is now 88 years old. My wife now has two carers for a hour in the morning and also at bedtime. Home Instead are very flexible and they have superb, well-trained ladies. We are delighted to have them coming to our home helping with food primarily. They also have a great cleaning service. Frankly we could not do without them.

Sent with so much thanks and appreciation.

Really happy with the service. Always prompt and caring and hope the continuity continues. This gives me and the the family confidence that someone will be looking after my mother in our absence, looking after her requirements when preparing for the day ahead and of course checking her current health situation.

My sister now feels very comfortable with the care plan, and this has given her confidence to continue living at home.

Would thoroughly recommend yourselves to anyone.