Home Instead in Bedfordshire | 2 Home Care Providers

Review of
Home Instead (Bedford)
from Sue W (Case Manager) published on 5 June 2025

Submitted via Website • Report

Overall Experience

Home Instead Bedford have been involved in supporting my client who is in a Care Home for a number of years now. They have supported him through a difficult move, admissions to hospital and psychological issues.
I can honestly say that from the top management through to individual support workers

the service provided has been first rate and beyond.
They are the best Agency I have every worked with in all my many many years of social work and if only all agencies were like this the world for vulnerable individuals would be a much better place.
I literally cannot praise them enough for the wonderful service they provide. I have never encountered a difficulty with them, they are patient, caring, and accommodating. Staff including office staff all know the client and are all empathetic and work in a person centred way.
I could go on but basically I would award them 10 our of 5 stars if I could.
Thank you Home Instead Bedford - I wish you could be cloned!!!!

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Review of
Home Instead (Bedford)
from Jane T (Wife of Client) published on 14 May 2025

Submitted via Website • Report

Overall Experience

Our home instead carer has been a lifeline for me and a kind and considerate companion to my husband who looks forward to seeing him every week. They have developed a mateship which am sure has helped my husbands well being.
Increasingly things are having to be more flexible and I feel confident that

Home Instead will be able to respond as we move forward

Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

it's so nice when a relationship blossoms between clients and care professionals. Providing relationship-led care is what we aim to create, as the impact is phenomenal. Thank you for taking the time to leave us a review

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Review of
Home Instead (Bedford)
from Karen L (Wife of Client) published on 14 May 2025

Submitted via Website • Report

Overall Experience

I needed carer support for my husband so I could have a break. I wanted someone who would take him out or occupy him with activities. The original agency we tried failed dismally, Home Instead excelled. My husband now has a male companion who takes him out each week, they get on very well together.

If my husband has had a few bad days this carer always cheers him up. This allows me to meet up with friends or to go shopping etc without the worry. Would highly recommend.

Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

it is our pleasure to support your husband , he really does enjoy his time with his regular care professional, we love hearing about their adventures

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Review of
Home Instead (Bedford)
from C W (Client) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Home Instead matches my expectations of what a care agency should be. Carers and office staff always kind and helpful.

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Review of
Home Instead (Bedford)
from Mary D (Client) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Home Instead makes me feel happy and secure in my own home. It enables me to live in a clean and tidy house. It helps me with shopping, it gives me companionship and someone who understands my needs and all is delivered with care and a smile. It helps look after my personal care. It makes a real difference

to my day-to-day living. I did not realise how excellent the care would be. Thank you Home Instead.

Reply from Moona Karim, Director at Home Instead (Bedford)

Thank you so much for your kind words which we will share with your care professionals. They are very passionate about the work they do and the feedback from yourself will be very appreciated by them. They love what they do and we are pleased it provides, the help and support you need.

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Review of
Home Instead (Luton & Central Beds)
from W P (Client) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy to be with Home Instead. The care and attention I receive in every area is absolutely second to none. Thank you very much.

Reply from cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

We are delighted to receive your 5* review and to hear how satisfied you are.

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Review of
Home Instead (Luton & Central Beds)
from B M (Daughter of Client) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

I cannot recommend this service highly enough. My brother and I were struggling to find a solution to the day-to-day care requirements for our Mum. The staff were very professional and caring and enabled our mum to continue living in her own home for longer.

Reply from Cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

Thank you for your positive review, we are thrilled to hear you had a good experience with us.

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Review of
Home Instead (Luton & Central Beds)
from L M (Daughter of Client) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Friednly, reliable staff who supplied 1-week respite care. They listened to what Dad wanted help with and Dad enjoyed their company. I am currently seeing if Home Instead could care for Dad on a regular basis.

Reply from Cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

Thanks for your review, it was lovely to support your father and enable his carer to have a break. We look forward to continuing to support him regularly.

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Review of
Home Instead (Bedford)
from J T (Daughter-in-law of Client) published on 28 August 2024

Submitted via Website • Report

Overall Experience

We changed from another company and got more flexibility and you listened to our needs. The staff go above and beyond taking him out etc. I have to mention the carer who goes above and beyond and is a great asset to the company. Thank you for giving the well-needed break to my mother-in-law. Would highly

recommend you to others needing care and assistance

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Review of
Home Instead (Luton & Central Beds)
from Nicky G (Daughter of Client) published on 5 August 2024

Submitted via Website • Report

Overall Experience

We have used Home Instead carers for my Mum who has dementia for our 4-night respite breaks several times now and been very satisfied with the care she was given considering Mum can be very rude and awkward at times because of her condition, age and mobility!
Our most recent break this month and also

cover for a wedding we attended went extremely well and made it possible for us to enjoy the breaks knowing Mum was being looked after so well!

Reply from Cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

Thank you so much for your positive review. We are pleased to hear our respite service allows you peace of mind to enjoy your much-needed breaks!

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Review of
Home Instead (Luton & Central Beds)
from E T (Client) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

All the carers were reliable, always very pleasant and helpful, and made me feel very special and gave me confidence on the path to recovery from hip surgery.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review, we are delighted your experience with our company has aided your recovery period.

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Review of
Home Instead (Bedford)
from Michelle C (Daughter of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience

My Father has been looked after by Home Instead for over eight months and in all that time we have been delighted with the professional and caring nature of all the staff involved. The staff all go the extra mile to make my father feel comfortable and enjoy sharing a laugh and joke with him.
They take

a real pride in their work and enjoy their caring role.
It has taken a weight off my shoulders knowing that he is in such safe and kind hands.

Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for taking the time to post a review. We are so pleased that the care your father has been receiving is making him feel comfortable and that he enjoys the visits from his care professionals, it is a pleasure to support him.

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Review of
Home Instead (Luton & Central Beds)
from T G (Client) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

We were impressed with Home Instead staff. They always attended on time and were always friendly and courteous. Most importantly they remembered what was agreed to be done from the previous day. They provided care and 'Peace of Mind' for my wife as she was very worried as to how to deal with my care

since my hospital discharge last month.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review and delighted that our care was appropriate for your needs and supported your wife during your post-op period.

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Review of
Home Instead (Luton & Central Beds)
from K R (Daughter of Client) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

Mum was with Home Instead for around six months, and during that time, the care she received was excellent. The team who supported her were caring and kind. They took time to get to know Mum, listen to her needs and chat with her about anything and everything Mum wanted to talk about. The little touches

they gave showed her dignity and their level of commitment was exceptional. The support they gave to me was also beyond anything I would have expected. I wouldn't hesitate to recommend them or see them again.

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Review of
Home Instead (Luton & Central Beds)
from J B (Client) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

My care support is very good. All the staff are very helpful.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review which is appreciated by all of our Team.

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Review of
Home Instead (Luton & Central Beds)
from L G (Wife of Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

During my husband's 17 months with Home Instead, he was treated exceptionally well by his carers and looked forward to his weekly visits. He formed a great friendship with them. It was peace of mind for me knowing that I could go out for a few hours without worrying. In our time of need both the management

and carers were there to support us for which we are immensely grateful.

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Review of
Home Instead (Luton & Central Beds)
from K W (Daughter of Client) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience

Some lovely staff who genuinely care but seem to take some time to pick up on customer feedback. However, over time a great progress has been made.

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Review of
Home Instead (Luton & Central Beds)
from Tina C (Client) published on 7 March 2024

Submitted via Website • Report

Overall Experience

What an amazing team of girls this homecare provider has! They provided me with the best care and support, personal and professional. If I was to win the lottery, I’d have Home Instead back in a heartbeat. Very highly recommend.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

So delighted that you had a great experience with our company - if circumstances change we would love to support your needs again.

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Review of
Home Instead (Bedford)
from Judy B (Daughter of Client) published on 6 March 2024

Submitted via Website • Report

Overall Experience

Home Instead have been caring for Mum for about a year now, after a bad experience with a different care company. They really get the best out of her and allocate carers with a similar sense of humour. Nothing is too much trouble. Communication is excellent both ways and Mum's care plan is constantly

updated.
I would highly recommend it.

Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for sharing your thoughts on our service, it is much appreciated. We are so pleased to hear that Mum gets along so well with her care professionals.

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Review of
Home Instead (Bedford)
from T W (Daughter of Client) published on 6 March 2024

Submitted via Website • Report

Overall Experience

I can honestly say that all the staff from the office, who I email and organise my father’s care, to the lovely ladies who look after him have been fabulous. Everyone is so kind and caring and I find myself not worrying all the time as I know he is being very well looked after. I would 100% recommend

Home Instead as they are very professional and give a lot of thought to the care they provide.

Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for taking the time to write a review for us. It is our absolute pleasure to support your father.

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Home Care Providers Owned by Home Instead in Bedfordshire

Home Instead Locations in Bedfordshire (2)

Home Instead Reviews in Bedfordshire (172)

Home Instead (Bedford)

Home Instead (Bedford)

Home Instead (Bedford)

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Home Instead (Luton & Central Beds)

Home Instead (Luton & Central Beds)

Home Instead (Bedford)

Home Instead (Luton & Central Beds)

Home Instead (Luton & Central Beds)

Home Instead (Bedford)

Home Instead (Luton & Central Beds)

Home Instead (Luton & Central Beds)

Home Instead (Luton & Central Beds)

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