Home Instead Senior Care (Bedford)

Suite 2, 106A Bedford Road, Wootton, Bedford MK43 9JB

Home Instead Senior Care Bedford provide quality home care services to people living in Bedford and the surrounding areas.

Their team of skilled CAREGivers provide reliable and flexible relationship-based care and support to older people living in their own homes.

CAREGivers assist and encourage clients with a range of activities to help them to remain independent. All CAREGivers are carefully selected for their caring and respectful approach to supporting older people and in turn, their skills are matched to clients.

Staff undergo a rigorous selection process including enhanced DBS checks and references are required before training can begin. This thorough recruitment process supports the delivery of high-quality care and support services for all clients.

Group : Home Instead Senior Care

Person in charge: Kelly Macconnachie (Manager)

Type of Service: Home Care Agency (Privately Owned)

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Dementia • Elderly Care • Learning Disability • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Home Instead Senior Care (Bedford): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Home Instead Senior Care (Bedford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Bedford) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.7 for Home Instead Senior Care (Bedford) is calculated as follows: ( (21 Excellents x 5) + (9 Goods x 4) ) ÷ 30 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Bedford) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Home Instead Senior Care (Bedford) has a Review Score of 9.7 (9.700) from 5 Reviews

Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Bedford)?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Bedford)

  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

My mum has dementia and the caregivers take her out for a couple of hours twice a week. She goes to lots of different places and they usually have tea and cake or lunch. She loves going out with them. It breaks up her day. They have become good friends to her.

How likely would you be to recommend Home Instead Senior Care (Bedford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Moona Karim at Home Instead Senior Care (Bedford) responded to this review on 19 Apr 2018:

Thank you for your review. Thank you for allowing Home Instead to support your lovely Mother, it is a pleasure to be able to spend time with her and take her out.
Kind regards,
Moona Karim

Finding Home Instead was the best thing that happened for us and my mum. The quality of care staff is excellent and their dedication to their clients gives such peace of mind to the rest of family.

How likely would you be to recommend Home Instead Senior Care (Bedford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Moona Karim, Director at Home Instead Senior Care (Bedford) responded to this review on 03 Apr 2018:

Thank you for your review, we appreciate you taking the time to write the review. It is our pleasure to be able to support your Mother.

Very happy with the level of care provided and the degree of dignity and understanding shown by the care provider. Would recommend these services to others.

How likely would you be to recommend Home Instead Senior Care (Bedford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Very happy with the care provided and attitude towards my mother. I would happily recommend your services.

How likely would you be to recommend Home Instead Senior Care (Bedford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Home Instead was recommend to me by a neighbour who was in a similar situation to me. She was very satisfied with their help and spoke highly of them.

I, too, have been very pleased with their help, finding all the carers I have met to be kind, competent and professional. My husband is happy in their company, even though not always cooperative with personal care, especially in the evening but that is a feature of his illness and the carers cope with it very well.

How likely would you be to recommend Home Instead Senior Care (Bedford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

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Awards / Recognitions

April 2016

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