Suite 2, 106A Bedford Road, Wootton, Bedford MK43 9JB
Home Instead Senior Care Bedford provide quality home care services to people living in Bedford and the surrounding areas.
Their team of skilled CAREGivers provide reliable and flexible relationship-based care and support to older people living in their own homes.
CAREGivers assist and encourage clients with a range of activities to help them to remain independent. All CAREGivers are carefully selected for their caring and respectful approach to supporting older people and in turn, their skills are matched to clients.
Staff undergo a rigorous selection process including enhanced DBS checks and references are required before training can begin. This thorough recruitment process supports the delivery of high-quality care and support services for all clients.
Group : Home Instead Senior Care
Person in charge: Kelly Macconnachie (Manager)
Type of Service: Home Care Agency (Privately Owned)
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)
Care Offered: Dementia • Elderly Care • Learning Disability • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on Home Instead Senior Care (Bedford): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Home Instead Senior Care (Bedford) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Bedford) in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.7 for Home Instead Senior Care (Bedford) is calculated as follows: ( (21 Excellents x 5) + (9 Goods x 4) ) ÷ 30 Ratings = 4.7
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Bedford) is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Home Instead Senior Care (Bedford) has a Review Score of 9.7 (9.700) from 5 Reviews
Review submitted from a Website Submission by Emma M (Daughter of Client) on Wednesday 18 April 2018. Relates to April 2018.
My mum has dementia and the caregivers take her out for a couple of hours twice a week. She goes to lots of different places and they usually have tea and cake or lunch. She loves going out with them. It breaks up her day. They have become good friends to her.
How likely would you be to recommend Home Instead Senior Care (Bedford)? Extremely Likely
Overall Standard
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Treated with Dignity
Value for Money
Moona Karim at Home Instead Senior Care (Bedford) responded to this review on 19 Apr 2018:
Thank you for your review. Thank you for allowing Home Instead to support your lovely Mother, it is a pleasure to be able to spend time with her and take her out.
Kind regards,
Moona Karim
Review submitted from a Website Submission by Darryl C (Son of Client) on Thursday 29 March 2018. Relates to March 2018.
Finding Home Instead was the best thing that happened for us and my mum. The quality of care staff is excellent and their dedication to their clients gives such peace of mind to the rest of family.
How likely would you be to recommend Home Instead Senior Care (Bedford)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Moona Karim, Director at Home Instead Senior Care (Bedford) responded to this review on 03 Apr 2018:
Thank you for your review, we appreciate you taking the time to write the review. It is our pleasure to be able to support your Mother.
Review submitted from a Postal Card by Andrew G (Husband of Client) on Wednesday 14 February 2018. Relates to January 2018.
Very happy with the level of care provided and the degree of dignity and understanding shown by the care provider. Would recommend these services to others.
How likely would you be to recommend Home Instead Senior Care (Bedford)? Extremely Likely
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by S S (Daughter of Client) on Tuesday 19 December 2017. Relates to November 2017.
Very happy with the care provided and attitude towards my mother. I would happily recommend your services.
How likely would you be to recommend Home Instead Senior Care (Bedford)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by J T (Wife of Client) on Monday 23 October 2017. Relates to October 2017.
Home Instead was recommend to me by a neighbour who was in a similar situation to me. She was very satisfied with their help and spoke highly of them.
I, too, have been very pleased with their help, finding all the carers I have met to be kind, competent and professional. My husband is happy in their company, even though not always cooperative with personal care, especially in the evening but that is a feature of his illness and the carers cope with it very well.
How likely would you be to recommend Home Instead Senior Care (Bedford)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
April 2016
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Senior Care (Bedford) to verify any information. Our terms and conditions can be viewed here. Home Instead Senior Care (Bedford) has an Enhanced Service – more info.