Home Instead (Bedford)

Suite 2, 106A Bedford Road, Wootton, Bedford MK43 9JB
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Top 20 award
10 53 Reviews
  • Home Instead (Bedford), Bedford
Home Instead Bedford, Outstanding rated by CQC (October 2024), is a home care service, supporting people living in Bedford and the surrounding areas.

Their team of skilled care professionals provide reliable and flexible relationship-based care and support to older people living in their own homes.

Care professionals assist and encourage clients with a range of activities to help them to remain independent. All care professionals are carefully selected for their caring and respectful approach to supporting older people and in turn, their skills are matched to clients.

Staff undergo a rigorous selection process, including enhanced DBS checks, and references are required before training can begin. This thorough recruitment process supports the delivery of high-quality care and support services for all clients.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Tracey Ferguson (Manager)

Home Instead (Bedford) Reviews (53)

Total of 53, showing 41-53
10

Home Instead (Bedford) has a Review Score of 10 (9.984) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Bedford) has 53 reviews.

Overall Experience

  • 46
  • 6
  • 1
  • 0
  • 0

Date Published

53
3
6
11
42

Review from Marie R (Daughter of Client) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt compelled to write this review as I have been so impressed with the care my father has been receiving from Home Instead Senior Care. He is a fairly quiet, reserved and private man and as a family, we weren't quite sure how he would take to having caregivers going into his home and basically into
his world. We needn't have been concerned as they have made such a difference to his wellbeing and to his spirits in general.
Furthermore, when he had a fall recently and the paramedics had to be called out, not only did the caregiver call them automatically, but she also stayed late until family arrived to take over, but not before she had efficiently packed him a more than adequate toilet bag and then subsequently visited him in hospital during his stay.
This made my father feel special and not just cared for, but cared about.
All this has added to friendships developing also as he is visited by the same caregivers, which has meant that they have really got to know him, his likes and dislikes and have provided an overall, person-centred approach.

Reply from Moona Karim at Home Instead (Bedford)

Thank you for your kind words Marie. Really pleased the support provided for your Dad is working well and we know the CAREGivers enjoy their time with him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hillary A (Wife of Client) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care staff are excellent but there is a problem with management. Sadly they lose too many really good staff, therefore, you have to ask why.

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Management

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Review from Colin W (Son of Client) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead make it possible for my mother to continue to live in her own home. They provide me with regular feedback and the knowledge that someone is seeing my mother every day.

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Management

Treated with Dignity

Value for Money

Review from C C (Brother-in-law of Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and understanding given by the staff and Carers during challenging times has been first class. Nothing has been too much trouble and the family find it very reassuring that their relations are cared for when the family live some distance away. I know from being with my sister-in-law when Carers
call they all have her well-being at heart. Many thanks to them and their company.

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Value for Money

Review from Bente H (Wife of Client) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Home Instead is excellent. All the carers give the same level of support. The management is also excellent, my Husband's care plan is reviewed regularly. We have never had reason to complain about the level of care provided.

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Management

Treated with Dignity

Value for Money

Review from June M (Wife of Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are just so impressed with the staff and management of Home Instead Senior Care (Bedford). All the carers are so kind, thoughtful and treat the client with dignity and compassion.

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Management

Treated with Dignity

Value for Money

Review from Jessie H (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my Wednesdays with my Carer. She is like my family to me.

Staff

Care / Support

Management

Treated with Dignity

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Review from Elly C (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personal care, outstanding. All-in-all, excellent.

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Management

Treated with Dignity

Value for Money

Review from Emma M (Daughter of Client) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and the caregivers take her out for a couple of hours twice a week. She goes to lots of different places and they usually have tea and cake or lunch. She loves going out with them. It breaks up her day. They have become good friends to her.

Reply from Moona Karim at Home Instead (Bedford)

Thank you for your review. Thank you for allowing Home Instead to support your lovely Mother, it is a pleasure to be able to spend time with her and take her out.
Kind regards,
Moona Karim

Staff

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Review from Darryl C (Son of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding Home Instead was the best thing that happened for us and my mum. The quality of care staff is excellent and their dedication to their clients gives such peace of mind to the rest of family.

Reply from Moona Karim, Director at Home Instead (Bedford)

Thank you for your review, we appreciate you taking the time to write the review. It is our pleasure to be able to support your Mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew G (Husband of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care provided and the degree of dignity and understanding shown by the care provider. Would recommend these services to others.

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Management

Treated with Dignity

Value for Money

Review from S S (Daughter of Client) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided and attitude towards my mother. I would happily recommend your services.

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Care / Support

Management

Treated with Dignity

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Review from J T (Wife of Client) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead was recommend to me by a neighbour who was in a similar situation to me. She was very satisfied with their help and spoke highly of them.


I, too, have been very pleased with their help, finding all the carers I have met to be kind, competent and professional. My husband is happy in

their company, even though not always cooperative with personal care, especially in the evening but that is a feature of his illness and the carers cope with it very well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Home Instead (Bedford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.984 for Home Instead (Bedford) is calculated as follows: ( (63 Excellents x 5) + (1 Goods x 4) ) ÷ 64 Ratings = 4.984

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bedford) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

Meet the Team (2)

Daljit

Daljit Paul

Job Title: Care professional

Joined: 2018

Dee is one of our evening care professionals who fits work in around her young children. She will always go above and beyond for her clients.

Wendy

Wendy Buckingham

Job Title: Care professional

Joined: 2015

Wendy joined the Home Instead Bedford team when it first opened in 2015. She has undertaken lots of training and is wonderful with her clients with complex needs.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bedford) to verify any information. View our terms and conditions. Home Instead (Bedford) has an Enhanced Service - more info.