Home Instead (Bedford)

Suite 2, 106A Bedford Road, Wootton, Bedford MK43 9JB
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Top 20 award
10 53 Reviews
  • Home Instead (Bedford), Bedford
Home Instead Bedford, Outstanding rated by CQC (October 2024), is a home care service, supporting people living in Bedford and the surrounding areas.

Their team of skilled care professionals provide reliable and flexible relationship-based care and support to older people living in their own homes.

Care professionals assist and encourage clients with a range of activities to help them to remain independent. All care professionals are carefully selected for their caring and respectful approach to supporting older people and in turn, their skills are matched to clients.

Staff undergo a rigorous selection process, including enhanced DBS checks, and references are required before training can begin. This thorough recruitment process supports the delivery of high-quality care and support services for all clients.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Tracey Ferguson (Manager)

Home Instead (Bedford) Reviews (53)

10

Home Instead (Bedford) has a Review Score of 10 (9.984) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead (Bedford) has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Bedford)
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Total of 53, showing 21-40
Review from Elizabeth T (Client) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came out of hospital very weak and unable to do all the normal things to look after myself. My caregiver came 3 times a day to start with. She has helped me regain my strength and confidence. She has always treated me as an equal so it's a good, strong relationship. I would recommend Home Instead
without hesitation.
Reply from Moona Karim, Director at Home Instead (Bedford)

Thank you for your kind words and really pleased to hear how the correct support has helped you regain your strength. Great to hear of the lovely professional relationship you had with your caregiver. Thank you for using Home Instead.

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Review from F P (Client) assisted by family/friend published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied, friendly service.
Reply from Moona Karim, Director at Home Instead (Bedford)

Thank you for the kind words and really pleased to hear the caregivers are working out well for you and you are getting the support you need.

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Review from Jacqui C (Niece of Client) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was only a client with Home Instead for 6 months. From the day of the assessment late last year, there was so much thought in getting the right fit caregiver for my Aunt. Like many elderly people, she was fiercely independent, wanting no one doing her personal care or invading her personal space.
She had been needing help for a very long time, so it was a triumph getting to this stage. She had one caregiver, who read my Aunt very well, she was gentle and listened to my aunt's stories. This was exactly what we needed as she had become so lonely and isolated, being near deaf and with dementia, she needed a friend, another person to watch over her, allowing her to feel wanted and still a person, peace of mind for the family. We were about to introduce another caregiver, to give a bit of variety, but unfortunately, my Aunt became unwell, Home Instead listened and helped where they could to make her last weeks at home safe and dignified. The introduction of the care app was invaluable.
Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for your review, your aunty really responded well to her regular CAREGiver and I know that they both had a great relationship which is what we try to achieve. So pleased that we could be apart of her care.

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Review from Gail B (Daughter of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the caregivers have been genuinely caring, understanding, ready to encourage Mum to enjoy her days whilst still being restricted with the lockdown. A breath of fresh air and walk around the garden brings a smile and for wet days a chat, a puzzle but always doing the essentials and making sure she
is comfortable and has enjoyable meals. Always ready to listen, always the extra mile. An excellent CareGiver Service everybody gives their best, but any slip or emergency dealt with immediately and professionally. Well done everybody.
Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for your lovely review, glad to see you're happy with our service, supporting your mum is a pleasure.

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Review from Michela R (Daughter of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first meeting I had with Home Instead staff in January, I knew they would be the right choice to look after my elderly parents in their nineties, both diagnosed with Alzheimer's disease. The bond that has been built up between them and the carers who visit twice a day, is genuine and wonderful
and they look forward to seeing them, having a chat and a laugh, at the same time I know they are being looked after with respect and dignity, and helped with their medication and personal needs. I can go back to being their daughter instead of their carer, and enjoy my time with my parents in a different way. Home Instead have been a blessing to us and I don't know what I would do without them.
Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for your lovely review, supporting your parents is a pleasure, their enthusiasm for life is infectious and it is a delight to see the bond they have with their caregivers.

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Review from Bobbie W (Daughter-in-law of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff have been brilliant with our family member suffering from dementia, we thought that she would not adapt to care services by a 3rd party but she did and is very happy. The staff are very willing to do whatever is needed to help out during their visit, Staff are not changed unless absolutely
necessary. The online record service is also great so that I can log in and check what has been done each day and who has visited. Would definitely recommend and use again if necessary.
Reply from Tracey Ferguson, Marketing at Home Instead (Bedford)

Thank you for your lovely review, we are pleased you are happy with the service and that your family member is happy to accept care and support from our caregivers.

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Review from Heather (Daughter of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been having evening and weekend visits from Home Instead for the last month. He has been very happy with them. They are interested to hear about his life and ask him questions. He is happy to chat and looks forward to the visits.
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Review from C D (Daughter of Client) published on 29 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the support being given with regard to meal preparation, light household tasks and companionship. Thorough fact-finding carried out at the initial visit and regular follow-ups in place to ensure that everything is still meeting with our requirements.
Reply from Moona Karim, Director at Home Instead (Bedford)

Thank you for your kind words, we are pleased the care is working well for you.

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Review from Gillian B (Client) published on 17 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially help was needed for a light lunch for me plus some cleaning eg of lounge and hall carpet or similar. Recently with less hours now (my choice of 2 a week) the concentration is on shopping for meals. Even now I hope we'll continue with the occasional fun/relaxing 2 hours!
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Review from V W (Wife of Client) published on 17 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found all Home Instead staff we have had contact with (either carers or management) to be very professional and caring at all times, often going out of their way to help. This applies to the client (my husband) and myself.
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Review from Michelle C (Daughter of Client) published on 14 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who has dementia, is in a local care home where he is well cared for, but bored. Home Instead provide an excellent male carer who comes twice a week to take Dad out. The carer will take Dad wherever he wishes to go, for example for lunch at the pub or to a local attraction that Dad wishes
to visit. He has also taken responsibility for taking Dad to, and making for him, dental appointments for a new dental plate to be made - the family are all a distance away and the care home was less than reliable in this respect. It is a huge relief to us and has made a significant difference to Dad’s well-being. I would not hesitate to recommend Home Instead.
Reply from Tracey Ferguson at Home Instead (Bedford)

Thank you for your review, supporting your dad is a pleasure and his caregiver really enjoys spending time with him, we are pleased that he enjoys his outings and our service is making a difference to his wellbeing.

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Review from D R (Husband of Client) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the registered carer of my wife, who suffers from early mixed dementia. The care, two mornings a week, which she receives is excellent. We have three ladies to help us who we regard as friends, not just helpers.
Nothing is too much trouble - meals, shopping, dog walking, showering, laundry and
all the personal help, which is sometimes needed. I feel very confident if I have to leave home with the ladies present.
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Review from Janet H (Client) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very content with the service provided, always reliable, helpful and friendly.
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Review from M B (Client) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a member of my family and myself do not need any special care yet I cannot comment on care/support. The staff who come to do the cleaning for me have all been very friendly, polite and helpful and in general very good company.
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Review from Jenny P (Wife of Client) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caregivers are very attentive and knowledgeable. The admin team respond to requests etc on a timely basis with cheerfulness. All in all, they walk on water and only occasionally fall in.
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Review from Clive T (Son of Client) published on 8 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been a very worrying time sorting Mum's personal care. One reason was Mum could not see the need for it and was resistant.
Both carers sent by Home Instead (weekdays and weekend were different ones) were outstandingly skilled at working with Mum and everyone is really happy Mum is now clean
and comfortable.
Would definitely recommend them (I was recommended them by my best friend). Thank you Home Instead.
Reply from Tracey Ferguson at Home Instead (Bedford)

Thank you for your kind feed back , we really appreciate it . So glad that your mum is now accepting support from our team

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Review from Kate B (Daughter of Client) published on 4 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased we have Home Instead supporting our family and mother who has Alzheimer's. We would totally recommend.
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Review from Colin W (Client) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This company prides itself on providing the best care possible and rightly so.
Well trained and experienced carers are always attentive and friendly and effort is made to match a client with a suitable carer by the office staff.
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Review from Jean K (Wife of Client) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The initial introduction to the care provided was friendly, encouraging and gave a clear picture of what was on offer. The main attraction was that the client would be visited by the same carer each time and also that it would be a male carer. This was important for my husband as he could relate more
as a friend and not feel patronised. The resulting care was excellent and my husband looked forward to the visits thus making it easier for me to enjoy the breaks I needed. My husband enjoyed going for walks, trips out in the car and discussions on politics and tv programmes. When mobility declined he was taken out in his wheelchair. An excellent service from carer and office staff.
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Review from B W (Wife of Client) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is a company who have been coming here for several years, primarily to care for my husband, who sadly passed away about 6 months ago. They were ALL fantastic; punctual, polite, caring and nothing was too much trouble. Their knowledge of caring was so kind and helpful in many, many ways.
I have recommended them to many people and I find now if I need any help or advice they are the company I turn to.
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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Home Instead (Bedford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.984 for Home Instead (Bedford) is calculated as follows: ( (63 Excellents x 5) + (1 Goods x 4) ) ÷ 64 Ratings = 4.984
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bedford) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (2)

Daljit

Daljit Paul

Job Title: Care professional Joined: 2018

Dee is one of our evening care professionals who fits work in around her young children. She will always go above and beyond for her clients.

Wendy

Wendy Buckingham

Job Title: Care professional Joined: 2015

Wendy joined the Home Instead Bedford team when it first opened in 2015. She has undertaken lots of training and is wonderful with her clients with complex needs.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bedford) to verify any information. View our terms and conditions. Home Instead (Bedford) has an Enhanced Service - more info.