Home Instead Senior Care (Luton & Central Beds)

Suite 1B, Jansel House, Luton LU2 7XH

Home Instead Senior Care (Luton & Central Beds)
Home Instead Senior Care (Luton & Central Beds)
Home Instead Senior Care (Luton & Central Beds)

Home Instead Senior Care (Luton & Central Beds) provide an extensive range of nursing skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older people's care needs and mobility issues, care workers are also skilled in many specialist needs such as motor neurone disease and multiple sclerosis.

All care is personalised to meet the needs of the client, with a supportive and responsive team employed and chosen for the desire and commitment they show in making a positive contribution to community life.

Group : Home Instead Senior Care

Person in charge: Maria Collins (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Home Instead Senior Care (Luton & Central Beds): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.7 Home Instead Senior Care (Luton & Central Beds) has a Review Score of 9.7 (9.741)

The Review Score of 9.7 (maximum of 10) for Home Instead Senior Care (Luton & Central Beds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Luton & Central Beds) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 26 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.741 for Home Instead Senior Care (Luton & Central Beds) is calculated as follows: ( (140 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 185 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Luton & Central Beds) is based on 26 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Luton & Central Beds)?

  • Extremely LIKELY
    26
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Luton & Central Beds)

  • Daughter of Client/Service User
    12
  • Client / Service User
    10
  • Husband of Client/Service User
    3
  • Son of Client/Service User
    2
  • Brother of Client/Service User
    1
  • more

Excellent support for client and family.
Empathetic.
Reliable.
Flexible.
Suggestions for care and support, informative.
Trustworthy.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I look forward to the carers coming in, who invariably are willing to go the extra mile.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

At present, I have one excellent carer for companionship. My main need is to be able to be taken out occasionally.

I have been asking for another carer as back up for when my carer is away for a number of months now.

A new team leader has promised to arrange this.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

I was against having carers come to me, but agreed to it as my family was concerned about me and wanted me to have someone to call in to check I am OK.

I have to be honest and say the carers and senior staff I have met are very friendly and really nice, helpful people. When I need a little help, they are always willing to do what is needed. I also still manage most things alone.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Carers are always most helpful and kind.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I feel that Home Instead provide a good service ensuring that a carer comes to look after me every day.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Friendly, very reliable, friendly staff and efficient.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum's caregivers are a very caring group, interested in her safety and welfare, and are very quick to alert me of any problems or worries. Mum likes them all and values their company and their time with her.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From October 2016 Home Instead have helped with the care of my husband who has dementia. In all that time, I have nothing but praise for the dedication of all their team. The carers were assigned and the continuity of the same people looking after my husband has helped greatly. They are all punctual, arriving with a smile and totally dependable. The office staff are always there for me if I should need them for any support.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The renew focused on client -family experience as service user. The agency actively seeks to meet our needs and responsive to our concerns and flexible in changing care depending on needs. The staff are polite, they demonstrate they care and show respect and dignity at all times.
They clearly work together as a team and endeavour to use a "core" set of staff so relationships can be built.
The telephone support service and admin are effective and efficient and when a call is made, they always respond in an understanding and supportive manner.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Wonderful service allowing me valuable time out. Prompt and professional at all times. Mother very happy with all carers attending her.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleased with this service - extremely helpful staff - nothing is too much trouble.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My wife suffers from dementia for the last 6 years. The whole team, office staff and the carers, are very professional and take their duties seriously. They go that extra mile to accommodate your needs. The carers are the best I have come across. We love them, they are very kind, considerate, lovable people.

I would recommend them without any hesitation.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Reliable, efficient, polite, kind and adaptable.
We could not have managed without the staff of Home Instead.
Mum and dad consider the 'girls' to be personal friends and looked forward to their visits.
Nothing was ever too much trouble and I would be happy to recommend them to anyone.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Our needs have been very basic at this time for my father who needs help with his morning shower.
The carer has arrived on time and carries out the role well.
My father has dementia so the same carer arriving each planned day to help him to know his carer.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The introduction of carers prior to commencing care is appreciated.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

During the month of April, Home Instead went over and above in caring for my father when he became poorly, staying with us from tea time until late evening. Our experience of the carers/staff at Home Instead Luton has been everything and more than you would wish for a loved one to remain in his own home.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Always reliable, keeping to time and communicating well. I've found the caregivers go above and beyond what is required of them and we are so appreciative. They have dealt with some difficult situations with patience and good humour.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The service provided by the caregivers is of the highest quality. They look after all of my needs are very pleasant people and are always on time. I feel very comfortable with them.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care has provided a wonderful companionship service for several years now. At first to my aged parents and now to my sister who has learning difficulties and is in assisted living in Luton. As I do not live in Luton, they in part keep an independent eye on my sister in my absence. She enjoys the company and looks forward to seeing the person every week.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleased and easy to talk to the staff who are very helpful. All good thanks.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very caring. Excellent service.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

A caring, reliable service.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have 3 carers who work on a rota, looking after my mum with Alzheimer's, Dementia and severe osteoporosis.
All of them give excellent care and are very considerate to mum's needs and her worries.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

After my husband died my community matron recommended this agency as my needs are for companionship and a means to go out for pleasure outings, shopping and medical appointments.
Other care agencies in my area do not offer this type of service.
I have been allocated 2 carers who alternate visits weekly, I enjoy their company and find their visits invaluable.
Recently I have needed more help with domestic chores and have increased my visits.
Every two months the senior caregiver visits to review my needs and check its all satisfactory.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Excellent seems such a non-descript word to use to describe the quality of care provided by the team at Home Instead Luton.
After mum (his full-time carer) became unwell and was moved into a nursing home, we had no alternative but to look for daily help for dad. At the grand age of 92 things were becoming quite a challenge for him at times.
We used the services of two other companies before we were recommended Home Instead. What a relief when they took over.
The carers were full of humanity, each were so caring, compassionate and incredibly supportive, not just towards dad but to the whole family. Despite the fact that dad couldn't remember their names, we know he looked forward to their visits and enjoyed the daily banter and chatter.
Towards the end of his life, dad's health had started to deteriorate. His wonderful carers were so attentive and receptive to the changes in his day to day health, he always received the best medical interventions to make sure that he was comfortable at all times.
Sadly dad has now passed away, but we remain forever thankful to all the smiling faces of his carers.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The caregivers for this company are second to none. I cannot praise them enough. Due to my wife's Alzheimer's (8 years now) she relies on them for her washing, dressing and moving, she is out of bed only 5 hours day. A few months ago the office did have a few problems with incorrect invoices but this has now been put right.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

As a family we had provided 24 hour care for mum for six years. As she became more disorientated and frail we began to struggle. After looking at residential care I didn't think mum would cope with so many people around. Home Instead really reassured us that with their help we would cope with her staying at home. Straight away they got to really know mum and her needs so it was with relief that we were able to step back from some of the harder care needs and concentrate on making her last few months full of love in calm surroundings. I can't thank then enough. Dignified and respectful care.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have used Home Instead Senior Care for my mother, starting with a small level of companionship care now increasing to 7 days a week twice a day. Home Instead Senior Care have accommodated every step of the way and the carers they have sent have generally been regular ones with occasional changes when there have been staffing issues.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The lovely ladies from Home Instead have been caring for my dad for the last 3 months. They are friendly, warm, receptive and nothing is too much trouble. My dad is extremely happy with the service provided and looks forward to the visits. We would happily recommend this company to anyone interested in this service provision. Thank you.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the carers are extremely polite, helpful and caring. Always available.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

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