Home Care Providers Owned by Home Instead in Glasgow City

Reply from Sandra Salvona, Head of Business Growth at Home Instead (Glasgow South)

Many thanks for such a lovely review. Short-term servces such as we provided for your Mum are always very special, as we realise how difficult it can be to trust others to support loved ones in the same way as you would yourself. Its great to hear that you are so happy and are comfortable in planning further breaks - we are always here when you need us

Reply from Sandra Salvona, Head of Business Growth at Home Instead (Glasgow North)

Thank you so much for your kind words and for entrusting us with your mother's care over the past year. It's been a genuine privilege to support her in the comfort of her own home, and we're delighted to hear how much the companionship, personal care, and meaningful moments meant to her-and to your whole family.Our team takes great pride in providing not only practical support but also warm, human connection-whether it's sharing a favourite game, reminiscing over old memories, or simply bringing a smile to someone's day. We're so pleased to have been part of her life in this way.While your mum has now moved on to residential care, we'd like to take this opportunity to let others know that, in addition to daily visiting care, we also offer Live-In Care-a valuable alternative for families who want to maintain continuity and personalised care at home, even as needs become more complex.Tahnks hyou so much for taking the time to review Home Instead

Reply from Kaytrina Scott, Care Services Manager at Home Instead (Glasgow North)

Thank you so much for your kind words and for taking the time to share your experience. We're truly honoured to have supported both your mum during her time of recovery and your dad for several years before he sadly passed, and it means a great deal to know our care made a difference during those times the service was required. Your recommendation and trust are deeply appreciated by all of us at Home Instead. Wishing you and your family all the very best.

Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)

Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It's our privilege to support families during such important moments, and we're so pleased to hear that the care provided brought you peace of mind. Our team takes great pride in delivering compassionate, respectful, and timely care, and your feedback means the world to us. We'll be sure to pass on your lovely comments to the whole team. Thank you again for your trust-it was an honour to care for your loved one.

Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)

Thank you so much for your kind and thoughtful words. It was both a privilege and an honour to support you and your family during such a deeply emotional and sensitive time. We're truly grateful that we were able to honour your sister's wishes and help bring her home, to be surrounded by the people she loved most. Being able to make this happen was only possible because of the dedication and support from not only our team, but from you, your family, and the close friend who stood by her side throughout. It was a true reflection of the love and care she was held in. I feel incredibly fortunate to have met your sister, and to have had the chance to get to know you and your son as well. Your strength, compassion, and commitment to her wishes were remarkable. Please accept our heartfelt thanks for placing your trust in Home Instead during such a difficult time. Wishing you and your son comfort, peace, and all the very best as you move forward. With warmest regards,

Reply from Sandra Salvona, Head Of Business Development at Home Instead (Glasgow South)

We really appreciate your comments. You have effectively summed up what we all work so hard every day to do! We are very proud of our Care Professionals and their dedication to the work they carry out so its especially encouraging to read that this is also recognised by our Clients and their families. Its great to hear you have recommended us to others thereby giving us the opportunity to help more people. Thanks again

Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)

Thank you ever so much for your kind feedback - it's genuinely appreciated and will certainly be shared with the team. It was an absolute privilege to support you during your time with us, and we're delighted to hear that you felt well looked after and happy with the care you received. We were also pleased to be able to accommodate Jasper your cat - we completely understand how important he is to you, and we know how much comfort our pets can bring during challenging times. Wishing you all the very best with your recovery. Thank you once again for choosing our service and for taking the time to share your experience.

Reply from Sandra Salvona, Client Relationship Manager at Home Instead (Glasgow South)

Many thanks for taking the time to post such a lovely Review. I will make sure both the Office Team, and the relevant Care Professionals are made aware of your kind words

Reply from Ann Marie McGowan, Service Manager at Home Instead (Glasgow North)

Thank you so much for taking the time to share your experience with Home Instead Glasgow North. We're delighted to hear that you were pleased with the respite services provided for your brother.It's wonderful to know that our team responded quickly and delivered professional, reliable care. We're especially pleased that your brother enjoyed the company of his carer - companionship is such a vital part of our work, and knowing it made a positive difference means a lot to us.If there's anything more we can do in the future, please don't hesitate to reach out. We truly appreciate your trust in us.Warm regards

Reply from Sandra Salvona, Business Development Manager at Home Instead (Glasgow South)

Hi Jacqueline and thank you for your feedback. We are sorry that you were not satisfied with your experience, but feel it is important for us to clarify some points. Our team are trained to follow professional care standards, including the use of appropriate PPE, which is a strict requirement. If there were any concerns regarding service delivery, we always encourage open communication so that we can address them immediately. We also want to note that your concerns were acknowledged and addressed at the time, including waiving the invoice as a gesture of goodwill. Given that resolution was reached, we are disappointed to see this review misrepresenting the outcome. We remain committed to providing quality care and would be happy to discuss any outstanding concerns. Please don't hesitate to reach out to us directly.

Reply from Kaytrina Scott, Service Manager at Home Instead (Glasgow North)

Thank you so much for your kind feedback. We're thrilled to hear that your mother is happy with the care and support she's receiving from Home Instead. It's heartening to know that her carer's kindness, companionship, and help with activities like shopping and household tasks have been so valuable to her.We're also pleased that you feel our office team and manager have been able to assist you in a polite and responsive manner. Your thoughtful words mean a lot to us and will be shared with the entire team as encouragement to continue providing the high standard of care we strive for. Thank you once again for sharing your experience. It's an absolute privilege to support your mother.

Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)

Thank you very much for your kind review. It is lovely to see such positive feedback on the service provided. The team will be delighted to hear they have succeeded in supporting you to build your confidence back up and live your life to the fullest again. We wish you all the best in your future.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your feedback, we appreciate the comments made and we will continue to welcome feedback from our clients on areas we can change for both clients and care professionals to ensure continuity of care. Thank you for attending our recent meeting, I look forward to meeting with you again. Take care.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you so much for your kind words. We try our best and will continue to review our services to ensure we are providing the high standards of care. We again appreciate your feedback and will continue to reach out to our clients and families then feedback to the office team and care professionals.