Home Care Providers Owned by Home Instead in Glasgow City

We have just started to use the service following a recommendation by my sister, who has had exceptionally good care for many years and our early support has been every bit as good as expected. It has been a pleasure to welcome reliable and friendly staff into our home. As well as our identified requests being effectively expedited, staff show a willingness to use their initiative to help in a wide variety of ways.

Very helpful. Very professional. Very accomodating to changing requirements. Easily contactable, and responses very prompt. Updates provided when appropriate. Staff alert to situations requiring my attention, and letting me know.

We first used Home Instead for a short period last year to cover a holiday, and didn't hesitate to return when we needed a longer-term care package. Every carer has been consistently friendly, kind, and compassionate, which gives us huge peace of mind knowing our mum is being so well looked after. Any queries have been handled promptly and any issues resolved quickly and satisfactorily. The level of detail in the app is incredibly helpful - right down to knowing exactly what she has eaten and drunk each day. Securing care for a loved one can feel daunting, but our experience has been overwhelmingly positive. I would have no hesitation in recommending Home Instead.

Home Instead are experts in recruiting exceptionally high-quality carers ... They are committed to being as flexible as they can be to navigate hurdles ... They respond quickly and professionally to all queries ... Our live-in carer has been with us for over four years now, and the quality of care that has been provided has been beyond anything we could have hoped for ... The arrangement in place has sustained my parents in a state of optimal health, and their quality of life is just wonderful ... Having experienced both, I can testify to the superior quality provided by live-in care as compared with care home care ... With the best will in the world, care homes simply cannot come close to the bespoke, one-to-one care provided by live-in carers from Home Instead ... Thank you so much.

First time using Home Instead for my elderly Mum, whilst I was on holiday and both Mum and I were very pleased with the service. I appreciated the home visit by the managers prior to the service starting and their attention to detail when discussing exactly what Mum's needs were. I would recommend this service and would use again. Thanks to Megan and the team.

I now have the ladies from Home Instead coming in once a week to help with showering and some light housework. This gives my daughter a break but she knows I'm in safe, friendly hands. The ladies are all helpful and thoughtful, willing to help and good fun. Best idea I have had to ask them to return on a regular basis.

It was lovely to see how much care and attention was given to my friend, it was like they really understood her individual and personal needs. I know this made a huge difference to how settled and well she was able to feel. Thank you.

A excellent well considered care plan was put in place. Delighted with the first class service and support provided. Its so reassuring knowing that mum will have good care whilst in the home environment

We had Otega as a live in carer for my Mum who has dementia for 2 weeks and she was lovely with Mum, doing everything for her and learning to trust Otega. You could see how much Otega was naturally caring with my Mum and treated her very well and with the utmost patience too, thank you.

Thank you

Homeinstead was recommended by a friend of my 88 year old Aunt who needed home care from April 2025 after a formal diagnosis of dementia. I am based in London, she in Glasgow, so knowing that a carer would visit daily provided peace of mind. She enjoyed the visits and the company and quickly became used to the care team. The office kept me informed of her well being and the app provided a useful track of what each visit entailed. My Aunt has recently moved to a care home so the service has been discontinued however I would be happy to recommend Homeinstead to others who need care for a relative. With regard to the cancelling of the service there is a 4 week notice period. I appreciate that for any business having clients change/cancel appointments at the last moment is a challenge and they clearly have a right to charge. I think however that 4 weeks notice is quite a lot given the age/health of their clients for whom unexpected events can occur at short notice.

I would absolutely recommend them as a safe and reliable service .

I can't fault the service.

Home instead provided care pro to my mother for nearly 4 years. We were promised quality carers, good compatibility and full management. All we needed to do was visit. It took best part of 3 years during which numerous carers were provided who were totally the opposite. There was a general lack of communication with the company and an apparent high turnover of office staff. Through 3 years of trial and error, but mainly the latter, two very good carers were eventually found and supported my mother till the end. Unfortunately in the last 15 months of our relationship with the company the finance department were completely incompetent through lack of invoicing, communication, notification of cost increases, clarification of expenses and a change in payment procedure.

So in brief - a lot of perseverance, a lot of stress, a lot of broken promises, incompetent senior management and overall in my opinion, poor value for money. I can only say thank goodness for the two girls (carers)

My mother has received care from Home Instead for that last 4 years. Over that time she has met a number of the care professionals who have all been excellent with her and treat her with kindness and dignity. Her needs have changed over that period and Home Instead office staff have been very understanding of this and have accommodated visit changes - prioritising care professionals that she is familiar with, which is so important for someone living with dementia.

She developed a very close bond with her main care professional who is just fabulous .This has been a great comfort to our family as she has spent time with mum and we have been able to relax knowing she is in such good hands - and that they are enjoying their time together.

We would not hesitate to recommend Home Instead to other families - thankyou all!

Wonderful service provided for my grandad at such a short notice, carers very knowledgeable and professional and admin very empathetic. Great support at such a difficult time, especially with how prompt they organised everything!

Staff were incredibly helpful in answering any queries I had about care for my father, were incredibly attentive and patient with him.

Staff made the entire process quick and smooth and went above and beyond to help my father during visits.

Overall, I feel much more supported and less worried knowing I have this help in place.

I always felt respected and well looked after, and I would highly recommend Home Instead to anyone needing care at home.

The staff are very good communicators and always there for you if you need their help.