Home Instead in Norfolk | 5 Home Care Providers

Review of
Home Instead (Norwich)
from Christina M (Wife of Client) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

From our very first meeting with a Home Instead coordinator, who visited our house to assess my husbands requirements, we were both treated with great kindness, warmth and consideration. Much time and effort and attention to detail was employed arriving at a personalised plan for my husbands care. The

different members of staff who come each morning to help him, were all in their individual ways, extremely kind, helpful and sympathetic quickly striking up a good rapport, so, that he felt very comfortable in their company. We were both impressed with the overall service that Home Instead provides, often giving over and above the norm and would unhesitantly recommend them to friends/family.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thanks for taking the time to provide such a comprehensive review of your experience. Our aim is to put kindness at the heart of our service and I'm delighted that this has shone through all of the colleagues that support you. Thank you for the trust you place in us and your unhesitating recommendation.

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Review of
Home Instead (Norwich)
from C D (Daughter of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

I hadn't really ever thought care would be like this. The initial discussions to find out about dad's personality and interests as well as his care needs led to a great pairing with a carer who he saw almost exclusively for a few years, bar I think no more than a couple of times when a different carer

had to attend. They seemed to have got on really well and this helped with dads recovery.

Reply from Emma-Jayne Wilson, Operations Manager at Home Instead (Norwich)

Thank you so much for your thoughtful review. We're truly touched to hear how your experience with us exceeded expectations. Taking the time at the start to understand your dad's personality, interests, and care needs is something we believe makes all the difference-and we're so pleased to hear it led to a strong and lasting match with his Care Professional. Continuity and genuine connection can play a huge role in recovery and wellbeing, and it's wonderful to know that the relationship they built had such a positive impact.

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Review of
Home Instead (Norwich)
from L K (Daughter of Client) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

So pleased we found Home Instead, enabling Mum and Dad to stay in their own home where they are happy. Set IP was smooth and we all felt our needs were the priority, I love that Mum and Dad tend to see the same carer most of the time, but they all are lovely, caring and professional. The office staff

are very easy to contact & so helpful, even the newsletter is useful and informative. I'm so pleased we have this support for Mum and Dad.

Reply from Emma-Jayne Wilson, Operations Manager at Home Instead (Norwich)

Thank you so much for your kind words. It means a great deal to us to know that our support has helped your Mum and Dad remain happy and comfortable in their own home.We're especially pleased to hear that the set-up process felt smooth and centred around your family's needs, this is exactly what we strive for. Continuity of care is a top priority, so it's lovely to know that having familiar, caring faces makes a difference. Thank you again for your trust in us. We're proud to be part of your family's journey.

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Review of
Home Instead (Norwich)
from Thelma B (Client) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

So far, I am fully satisfied with the services I have received. If I need more help in the future, I will know what to do.

Reply from Emma-Jayne Wilson, Operations Manager at Home Instead (Norwich)

Thank your for your kind feedback. We are glad to hear you are satisfied with our services and know what to do in the future if you need more support.

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Review of
Home Instead (Norwich)
from Y B (Client) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

Efficient service. If I have to alter the day of the carers visit - the office manages to find a replacement.

Reply from Emma-Jayne Wilson, Operations Manager at Home Instead (Norwich)

Thankyou for taking time to leave us feedback. We are pleased to hear you are happy with the service and we are able to adapt to your needs.

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Review of
Home Instead (Norwich)
from L S (Daughter of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience

Mum's care has been excellent. She bonded well with her carers and enjoyed many chatty coffee mornings. The carers always asked her what she wanted done around the house and tried to encourage her to mix with other people.

Her care with Home Instead has unfortunately come to the end only because

of her health issues and her needs which have become very complex.

I would certainly recommend Home Instead to other people. From the office based staff through to the actual carers all have been very welcoming, supportive and easy to communicate with. Even when we have needed them in an emergency they have not let us down. Thank you

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thankyou for your review. Your mother's Care Professionals have enjoyed supporting her and all the team at Home Instead wish her well for the future.

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Review of
Home Instead (West Norfolk)
from M W (Son of Client) published on 29 April 2025

Submitted via Website • Report

Overall Experience

My mum's dementia would have made staying in her own home impossible without a significant and evolving level of support from Home Instead. It has been a huge relief for us to have the support of care professionals that are matched to mum's needs and that she now considers to be her friends. Recently,

a trip out, sharing a cake (or chips!) are examples of small things that they have done for mum that make her experience of care much more rewarding than we could have expected.

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Review of
Home Instead (Mid Norfolk)
from Catherine N (Daughter of Client) published on 9 April 2025

Submitted via Website • Report

Overall Experience

The care my Dad received from Home Instead over the last few years has been wonderful. From the care pros to the office ladies - it has been first class. I really felt that they all cared about my Dad and wanted to make his life at home as comfortable and happy as possible. We live 4 hours away from

my Dad - who has dementia - and the App was sometimes our only way to regularly and easily find out how he was. The care pro reports and calls from the office were so important. Many thanks to you all.

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Review of
Home Instead (Norwich)
from P H (Client) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Always practical, very helpful, pleasant and willing.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thankyou for your review. Please don't hesitate to ask a member of our team if there is anything you need.

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Review of
Home Instead (Norwich)
from Derek M (Client) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been receiving care support from Home Instead for two weeks with two carers. Both in their individual ways have given me very personal help and have also been able to assist my wife by helping the domestic situation. I have no criticisms of the service so far, and have found my quality of life

has been enhanced by the presence of these helpful and cheering personalities.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review. We're pleased the service has helped improve your quality of life in such a short space of time. Please don't hesitate to ask if there's anything we can do to further enhance your health, happiness and wellbeing.

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Review of
Home Instead (Norwich)
from A B (Son of Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Everyone + everything is brilliant. No complaints at all.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your kind review. We think your Mom and family are brilliant too!

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Review of
Home Instead (Norwich)
from P D (Wife of Client) published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience

After being a client for the last year just two mornings a week, we discussed the need for increasing care by a further two hours. This would enable my husband and myself to lead as normal life as possible with the help of the carer. This includes shopping at the supermarket, hairdressers, doctors appointments

etc. Their flexibility is greatly appreciated and we are happy to do that in return if a problem arises.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for taking the time to provide a review. We're here to make yours and your husbands life easier, safer and more enjoyable. Our service is flexible with this aim in mind and we will do everything we can to support you. Our team are grateful for the time they spend with you and the opportunity to help you both. Please don't hesitate to ask if there's anything additional you would like help with.

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Review of
Home Instead (Norwich)
from E H (Daughter of Client) published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience

This was a very thorough review of mums complex care plan. Any issues or concerns that arose, were discussed at length and solutions, alterations to current care adapted and tweaked, were found and put into action. Where problems are more challenging or difficult to resolve, every effort was made to

come up with a way forward. Everyone involved was able to make positive contributions to the review and the family and client were treated with dignity and respect throughout. They were listened to!

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review. Home Instead Norwich have an experienced and skilled professional management team in place to ensure our front line Care Professionals, the clients we care for and their families receive the very best support available. Sometimes this is complex and requires input from a range of health, care and family stakeholders. We are here to help find solutions and support the best quality of life possible. It's essential that we truly listen to our clients and support their needs and wishes as far as we are able. Please don't hesitate to speak to a member of our team if we can assist in any way.

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Review of
Home Instead (Norwich)
from SIMON H (Son of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience

My mother was looked after by Home Instead for eight months. Initially, only a single daily visit was needed to help her get up and organise the day but when live-in care was suddenly required, Home Instead recognised the urgency and organised round-the-clock care immediately. Over this time, we have

been consistently impressed by the emotional intelligence, caring instincts and practical common sense of the visiting carers. They write up the details of their visit on an App - listing positives and concerns - which office staff and family members can then immediately view. The wide variety of ages and personalities, from which suitable carers are selected, is a great strength. Office staff, too, have been regularly in touch: with great tact at difficult moments, and a firm oversight. We have always felt 'seen', understood and respected. Some of my mother's longest standing carers have become like family thanks to their personal generosity and humanity. Unreservedly recommended.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for taking the time to write such a comprehensive review. It's been a real pleasure to support your family. The whole team at Home Instead wish you all the best for the future.

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Review of
Home Instead (North Norfolk)
from Jennie S (Wife of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

The ladies that looked after my husband were 100% professional. They attended to him with care and dignity, until he went into a care home.
Nothing was too much trouble for them, even seeing to the dog!!
Thank you.

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Review of
Home Instead (Norwich)
from Beryl D (Client) published on 10 February 2025

Submitted via Postal Card • Report

Overall Experience

I have been using your company now, for over 6 years and I would like to tell you that I have been treated extremely well by all of your staff. "My Girls" as I call them, are very 'time conscious' but they never make me feel rushed or a nuisance. Well Done Home Instead. I would recommend you 100%.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review. We're pleased you would recommed us 100%. Our team enjoy the time they spend with you and appreciate the opportunity to help.

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Review of
Home Instead (West Norfolk)
from L N (Client) published on 21 January 2025

Submitted via Website • Report

Overall Experience

I would like to say thanks to Home Instead for their help and support.
My mum's carers, two in particular, provided great care in the most trying of circumstances, they went well beyond the call of duty. I am certain that they made my mum's life much more pleasant than it otherwise would have been.
I

would recommend Home Instead without reservation.

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Review of
Home Instead (West Norfolk)
from J C (Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

After a prolonged period in hospital I contacted Home Instead to help me regain my independence. I found the first carer allocated to me was not suitable and she was quickly replaced by one who was willing to help in whatever way I asked for. At all times I was treated with respectful friendliness.

Similarly managers were helpful and kind. I am now able to look after myself but if and when I need further help in the home, and can afford it, I will contact this company again.

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Review of
Home Instead (Norwich)
from A M (Client) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

In general I find the service to be very good. Improvements in my health mean that I need fewer visits than used to be the case, but I still need visits, both for help as well as company. The one area of uncertainty is still punctuality. With lateness the result of an unrealistic timetable or weight

of traffic on the route between jobs. This presumably has a knock on effect for clients later in the schedule. I would also observe that, to me, the hourly rates paid to carers seems low in comparison to the top slice for owners.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review. I'm pleased that you find the service to be very good overall but sorry you have some concerns over punctuality. A member of our management team will be in touch to make sure we get this resolved for you. They will also be happy to explain how your care fees are used. We pay all staff above the Real Living Wage which is significantly above the Government's National Minimum Wage. Over 80% of income is spent on staffing costs with much of the rest spent on business overheads including office space, utilities, insurance, training, computer hardware and software, taxes and reinvestment into the service. We are a local, family-owned franchise, fully engaged in the service and committed to providing the best quality care in Norwich at excellent value for money and creating a great working environment for our team.

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Review of
Home Instead (North Norfolk)
from Julie B (Daughter-in-law of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Home Instead (North Norfolk) took great care to match my father-in-law with a support team who had similar interests/background. He is now able to enjoy local walks and good conversation. My husband and I are relieved to have some support in place so we have all benefitted from the arrangement. I have

found Home Instead to be prompt, efficient and friendly when I have contacted them via email or phone. I am not sure how we all managed before we had Home Instead.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

We're delighted to hear that your father-in-law is enjoying his time with us. Our goal is always to provide the best possible care, and it's rewarding to know we've made a positive impact.

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Home Care Providers Owned by Home Instead in Norfolk

Home Instead Locations in Norfolk (5)

Home Instead Reviews in Norfolk (210)

Home Instead (Norwich)

Home Instead (Norwich)

Home Instead (Norwich)

Home Instead (Norwich)

Home Instead (Norwich)

Home Instead (Norwich)

Home Instead (West Norfolk)

Home Instead (Mid Norfolk)

Home Instead (Norwich)

Home Instead (Norwich)

Home Instead (Norwich)

Home Instead (Norwich)

Home Instead (Norwich)

Home Instead (Norwich)

Home Instead (North Norfolk)

Home Instead (Norwich)

Home Instead (West Norfolk)

Home Instead (West Norfolk)

Home Instead (Norwich)

Home Instead (North Norfolk)

Awards / Recognitions (9)

Top 20 Large & Mid-size Home Care Groups 2025

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