Home Care Providers Owned by Home Instead in Norfolk

The care and professionialism offered by Home Instead enabled my late sister to stay in her own home throughout her illness. Great care was taken to match the carers to my sisters needs and personality. The carers went to great lengths to ensure that my sister was comfortable and safe in her own home and provided a superb level of emotional support. As a family we thought that my sister was in safe hands and that we were well informed of any concerns. A big thankyou to the whole team at Home Instead.

At present we only require one hour a week but I am confident that when our needs change and we need more time, this will be provided in the same professional manner which will enable us to remain together in our own home.

My relationships with my carers is a very large part of my life in care and one which I enjoy. Everyone treats my property respectfully, and I in turn try to be a good and generous client in return. Sometimes I think the carers could be treated to a little more consideration from the office staff in the distances they have to drive, otherwise I consider myself to be very fortunate to be within the care of Home Instead.

The app was very good to keep in touch and we had piece of mind how he was.

The only negative comments I have are it was frustrating to have to give 2 full weeks notice to cancel a visit or be charged regardless. So plans always had to be done in advance. Also It would have been nice to have the option of a shorter visit ie 30 minutes.

Home Instead have provided a flexible support package for my sister for the past 2½ years. She had been living on her own but needed increasing help with managing the house and her routine. As time went on her condition deteriorated and she needed a full-time live-in carer who could not only manage the house but also look after my sister's physical and mental needs. Home Instead provided carers who knew what they were doing and were able to provide a caring, professional support for her. I was kept up-to-date with what was going on through the on-line detailed reporting system. The managers are very accessible and we were regularly able to review what was happening and plan for the future. The professional carers who lived in my sister's house were very respectful and developed good personal relationships which helped her to deal with some of the more challenging situations which occurred. I can't praise them enough.

I congratulate you on your choice of staff. I have found them to be both cheerful and helpful and a pleasure to be with.

My support helped me hoover and dust. We had a nice chat, and I will see her in a week.

It's been great watching my mother develop a friendly relationship with her carer; she looks forward to the visits which include assistance bathing, dressing, grooming and also some light housework. However the most important part has been the conversation she shares with both my parents, and assistance in activities like crossword puzzling etc. The highly personalised care plan and regular review from a care coordinator is extremely reassuring.

I have been having Home Instead care since November 2024. I had been in hospital, then a care home, since June of that year. The carers who come, in my case twice a week, are without exception capable, kind and a pleasure to have as helpers. They are willing to undertake whatever needs to be done, whether in the home or even the garden. I always look forward to their visit.

Home Instead South Norfolk and North Suffolk have provided exceptional support and care to my elderly mother. Mum has been listened to in her desire to maintain her independence and a responsive, respectful care plan has been agreed and implemented. We could not be happier with the service provided by every team member and have no hesitation in recommending them to anyone seeking care at home.

Thank you for the excellent service. It is a relief to be assured that my mother is cared for kindly and efficiently.

Lovely friendly staff. Nothing too much trouble. Always lifts my father's mood. Good value for money.

The care that Home Instead South Norfolk and East Suffolk have provided has been a huge weight off my mind. They support not only the client but also the relatives or friends, and give reassurance that we are working together for the best outcome for the client. The carers are kind and understanding, but also firm and resilient (makes them sound like a mattress!) and Jude and Mark provide the assurance that everything is being done professionally.

From our very first meeting with a Home Instead coordinator, who visited our house to assess my husbands requirements, we were both treated with great kindness, warmth and consideration. Much time and effort and attention to detail was employed arriving at a personalised plan for my husbands care. The different members of staff who come each morning to help him, were all in their individual ways, extremely kind, helpful and sympathetic quickly striking up a good rapport, so, that he felt very comfortable in their company. We were both impressed with the overall service that Home Instead provides, often giving over and above the norm and would unhesitantly recommend them to friends/family.

I hadn't really ever thought care would be like this. The initial discussions to find out about dad's personality and interests as well as his care needs led to a great pairing with a carer who he saw almost exclusively for a few years, bar I think no more than a couple of times when a different carer had to attend. They seemed to have got on really well and this helped with dads recovery.

So pleased we found Home Instead, enabling Mum and Dad to stay in their own home where they are happy. Set IP was smooth and we all felt our needs were the priority, I love that Mum and Dad tend to see the same carer most of the time, but they all are lovely, caring and professional. The office staff are very easy to contact & so helpful, even the newsletter is useful and informative. I'm so pleased we have this support for Mum and Dad.

So far, I am fully satisfied with the services I have received. If I need more help in the future, I will know what to do.

Efficient service. If I have to alter the day of the carers visit - the office manages to find a replacement.

Mum's care has been excellent. She bonded well with her carers and enjoyed many chatty coffee mornings. The carers always asked her what she wanted done around the house and tried to encourage her to mix with other people.

Her care with Home Instead has unfortunately come to the end only because of her health issues and her needs which have become very complex.

I would certainly recommend Home Instead to other people. From the office based staff through to the actual carers all have been very welcoming, supportive and easy to communicate with. Even when we have needed them in an emergency they have not let us down. Thank you

My mum's dementia would have made staying in her own home impossible without a significant and evolving level of support from Home Instead. It has been a huge relief for us to have the support of care professionals that are matched to mum's needs and that she now considers to be her friends. Recently, a trip out, sharing a cake (or chips!) are examples of small things that they have done for mum that make her experience of care much more rewarding than we could have expected.