The bond between my mum and her carer is lovely,
Catherine B (Daughter of Client)
We wanted a befriender who could chat with my father and take him out to his favourite places
Simon H (Son of Client)
home instead have given me real peace of mind that she is in the best hands
Charlie B (Daughter of Client)
Available on request
Home Instead (Norwich) has a Review Score of 9.7 (9.681) out of 10, based on 32 reviews in the last 2 years.
Over all time Home Instead (Norwich) has 106 reviews.
5.0 out of 5
Thanks for taking the time to provide such a comprehensive review of your experience. Our aim is to put kindness at the heart of our service and I'm delighted that this has shone through all of the colleagues that support you. Thank you for the trust you place in us and your unhesitating recommendation.
5.0 out of 5
Thank you so much for your thoughtful review. We're truly touched to hear how your experience with us exceeded expectations. Taking the time at the start to understand your dad's personality, interests, and care needs is something we believe makes all the difference-and we're so pleased to hear it led to a strong and lasting match with his Care Professional. Continuity and genuine connection can play a huge role in recovery and wellbeing, and it's wonderful to know that the relationship they built had such a positive impact.
5.0 out of 5
Thank you so much for your kind words. It means a great deal to us to know that our support has helped your Mum and Dad remain happy and comfortable in their own home.We're especially pleased to hear that the set-up process felt smooth and centred around your family's needs, this is exactly what we strive for. Continuity of care is a top priority, so it's lovely to know that having familiar, caring faces makes a difference. Thank you again for your trust in us. We're proud to be part of your family's journey.
4.0 out of 5
Thank your for your kind feedback. We are glad to hear you are satisfied with our services and know what to do in the future if you need more support.
4.0 out of 5
Thankyou for taking time to leave us feedback. We are pleased to hear you are happy with the service and we are able to adapt to your needs.
5.0 out of 5
Her care with Home Instead has unfortunately come to the end only because
I would certainly recommend Home Instead to other people. From the office based staff through to the actual carers all have been very welcoming, supportive and easy to communicate with. Even when we have needed them in an emergency they have not let us down. Thank you
Thankyou for your review. Your mother's Care Professionals have enjoyed supporting her and all the team at Home Instead wish her well for the future.
4.0 out of 5
Thankyou for your review. Please don't hesitate to ask a member of our team if there is anything you need.
5.0 out of 5
Thank you for your review. We're pleased the service has helped improve your quality of life in such a short space of time. Please don't hesitate to ask if there's anything we can do to further enhance your health, happiness and wellbeing.
5.0 out of 5
Thank you for your kind review. We think your Mom and family are brilliant too!
5.0 out of 5
Thank you for taking the time to provide a review. We're here to make yours and your husbands life easier, safer and more enjoyable. Our service is flexible with this aim in mind and we will do everything we can to support you. Our team are grateful for the time they spend with you and the opportunity to help you both. Please don't hesitate to ask if there's anything additional you would like help with.
5.0 out of 5
Thank you for your review. Home Instead Norwich have an experienced and skilled professional management team in place to ensure our front line Care Professionals, the clients we care for and their families receive the very best support available. Sometimes this is complex and requires input from a range of health, care and family stakeholders. We are here to help find solutions and support the best quality of life possible. It's essential that we truly listen to our clients and support their needs and wishes as far as we are able. Please don't hesitate to speak to a member of our team if we can assist in any way.
5.0 out of 5
Thank you for taking the time to write such a comprehensive review. It's been a real pleasure to support your family. The whole team at Home Instead wish you all the best for the future.
4.0 out of 5
Thank you for your review. We're pleased you would recommed us 100%. Our team enjoy the time they spend with you and appreciate the opportunity to help.
4.0 out of 5
Thank you for your review. I'm pleased that you find the service to be very good overall but sorry you have some concerns over punctuality. A member of our management team will be in touch to make sure we get this resolved for you. They will also be happy to explain how your care fees are used. We pay all staff above the Real Living Wage which is significantly above the Government's National Minimum Wage. Over 80% of income is spent on staffing costs with much of the rest spent on business overheads including office space, utilities, insurance, training, computer hardware and software, taxes and reinvestment into the service. We are a local, family-owned franchise, fully engaged in the service and committed to providing the best quality care in Norwich at excellent value for money and creating a great working environment for our team.
5.0 out of 5
Thank you for your kind feedback. It's been a pleasure to support your family.
5.0 out of 5
Thank you for your review. We are pleased that we've been able to support your family's welfare in different ways through the tailored support provided. Your Care Professionals enjoy the relationships and conversations they have with you and your husband and we're pleased this enables you to meet other members of your family and remain socially engaged in the community with your friends. Experience tells us that social engagement and preventing isolation are essential to maintaining health and well-being.
4.0 out of 5
Thank you for your feedback and the opportunity to support your family. We wish you all the best for the future.
4.0 out of 5
Thank you for your review. I am pleased you believe we are providing a high standard of care however I am sorry to hear your wife's Care Professionals haven't been allocated enough travel time. I will look into this and make sure we address the issue.
5.0 out of 5
Thank you for your review. We're pleased the visits are working well for you.
5.0 out of 5
Thank you for your review and for putting your trust in Home Instead. Your father's team of Care Professionals enjoy the time they spend with him and appreciate the pleasure he gets from spending time with them. I'm told there are smiles and laughter which are appreciated all around.
The Review Score of 9.7 (9.681) out of 10 for Home Instead (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Norwich) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
We are very proud to have a dedicated team of compassionate and reliable Care Professionals who go above and beyond to take care of our clients. These are people who really care.
We are delighted that many of our Care Professionals have moved on to join our office support team as you will see below.
The Home Instead Norwich office is owned by the husband and wife team, Chris and Akie Carter.
They are committed to helping older people in Norwich enjoy later life and work closely with local organisations including Age UK, Norwich Older People’s Forum and the Alzheimer’s Society to support this.
Chris and Akie have experience in organising care for family members and this has helped them understand the challenges that families face when arranging care at home. They are committed to providing the same level of care for their clients as they would for their own parents.
Chris began his career as a community pharmacist and opened the Norwich office of Home Instead Senior Care in February 2010. Akie is a UEA graduate with experience working with vulnerable adults in the voluntary sector.
Hi, I'm Emma. I joined Home Instead in 2013 as a Care Professional and have steadily progressed through a variety of roles including On-call Supervisor and Trainer. I am now the Registered Manager.
Hello, I'm Ruth! I joined Home Instead in March 2021 as a Care Professional Trainer. In 2023 I became the Registered Manager alongside Emma.
Hi, I'm Egle! I joined Home Instead as a Care Professional in 2014 before becoming an On-call Supervisor, Scheduler and more recently our Client Experience Manager.
Hi, I’m Verity. I joined Home Instead as a Client Experience Lead and more recently moved into the role of Client Experience Manager.
I am really passionate about helping people and making a real difference. I carry out care consultations with clients and sometimes their families so they have the right care and support that they are looking for in their visits with Home Instead.
Hi! I'm Amanda, I joined in 2012 as a Care Professional before taking on the role of Scheduler and more recently Client Experience Lead. I meet with the clients and carry out reviews completing reviews to ensure the care we provide adapts to their changing needs and meets our client’s expectations.
Hi, I'm Elizabeth and I'm a Client Experience Lead. I am responsible for meeting with our clients and their families on a regular basis to ensure the care we provide adapts to their changing needs.
Hello, I am Shirley, the Finance Administrator at Home Instead. I have over 30 years of experience in finance, administration and customer service. I am responsible for many aspects of day-to-day administration including invoicing, payroll and bookkeeping.
Hi, I’m Jody. I started my Home Instead journey as a Care Professional and I now work in the office as the Recruiter.
I am responsible for recruiting more fantastic Care Professionals and Key Players.
Hello, I am Margarete, the Care Professional Recruitment Administrator at Home Instead. I joined Home Instead in September 2021. My role is to support the Recruiter with all aspects of recruitment administration. I enjoy being part of a team that strives to improve the lives of older people by providing them with the level of care they need.
Hi, I’m Rebecca, I started my Home Instead journey as a Care Professional before moving into my current role. I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.
Hi! I am Sonia, and I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.
Hi! I am Jenny, and I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.
Hi! I'm Katrina, and I am the Scheduler for Home Instead alongside Catherine.
I help organise the day-to-day visits for Care Professionals and clients.
Hi! I am Catherine and I initially joined Home Instead as a Care Professional. I am now the Scheduler alongside Katrina, which means I help with the arrangement of client and Care Professionals' daily visits.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Norwich) to verify any information. View our terms and conditions. Home Instead (Norwich) has an Enhanced Service - more info.
