Home Instead Senior Care (Norwich)

Suite 7 Diamond House, Vulcan Road North, Norwich NR6 6AQ

Home Instead Senior Care (Norwich)
Home Instead Senior Care (Norwich)
Home Instead Senior Care (Norwich)

Home Instead Senior Care (Norwich) provide non-medical companionship and care services to support older people to remain living independently in their own homes and engaged in the local community.

Services include companionship, light housekeeping, meal preparation, shopping and errands, personal care, medication reminders, respite care, convalescence care and more specialised support for those with Alzheimer's disease or related dementias.

All care is tailored to the needs of the individual. To discuss your requirements please call.

Group : Home Instead Senior Care

Person in charge: John Newstead (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 80

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Norwich): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Home Instead Senior Care (Norwich) has a Review Score of 9.8 (9.826)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Norwich) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.826 for Home Instead Senior Care (Norwich) is calculated as follows: ( (109 Excellents x 5) + (23 Goods x 4) ) ÷ 132 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Norwich) is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Norwich)?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Norwich)

  • Daughter of Client/Service User
    9
  • Client / Service User
    7
  • Son of Client/Service User
    2
  • Partner of Client/Service User
    1
  • Sister of Client/Service User
    1
  • more

We were delighted with the care provided for my mother as it enabled her to remain living alone in her home for the last 18 months of her life and to die at home with family around. The company's insistence on visits of at least one-hour ment that care never felt rushed. We were always notified of a new caregiver and new carers were always introduced by a caregiver my mother trusted so that she felt confident about the ladies coming into her home. This also ensured that new ladies were aware of the routine and where to find things in the house.

All the ladies were lovely and by the time my mother died, felt like part of the family. They were truly kind and caring, willing to assist in any way. The reviews and care plans are conducted as required, reflecting my mother's changing needs and her dignity was a prime concern with the ladies and the office, all of whom worked with the family to deliver the best possible outcome. We have no hesitation in recommending Home Instead.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mum is very happy with the girls who pop in to look after her every morning. They check her taking her tablets and her insulin, do her breakfast, get her dinner and veg out of the freezer and make her a sandwich for her tea, also make sure she has a bottle of juice to drink. If she is happy, so am I and that's what matters.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Home Instead have been the most amazing agency ever. Their carers have carried out all their duties to mum and dad with the greatest love and care imaginable. They have become part of our family for the last 2 years and I cannot recommend them highly enough.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleased with the service that I receive from all the carers and staff at Home Instead.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead have provided excellent care. They are very thorough in their assessment of the individual's needs.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Having the care workers twice a week has made a big difference to my life.
I enjoy their company and appreciate everything they do for me.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Highly professional care delivered consistently.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have been a client for the past year following a fall and a diagnosis of peripheral neuropathy. I have a carer 4 days a week. She just supervises me that I get in and out of the shower safely and will do anything else if requested. I have found both carers and office staff efficient, helpful and friendly and would recommend Home Instead to anyone I knew who needed help.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Home Instead did a very good job and all carers were very helpful and friendly and they made mum happy every time they came.
There were a couple of issues what I brought to the notice of the senior manager and I was impressed by the way they were managed and delighted that problems were sold speedily and with care so that there was no reoccurrence.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have received an excellent service from Home Instead. The cheerfulness and understanding displayed by the caregivers has become a valued part of my life and I particularly value the flexibility of the service provided.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Service manager very pleasant. Thorough, efficient and thoughtful.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Excellent Staff - charming, caring, helpful and thoughtful carers.
Office Telephone Staff - Efficient and pleasant.
Administration - Very efficient and aware of changes in legislation etc which affect care.

Our only complaint is the Administration's persistent attention to detail on quality control.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care were a lifesaver, my parents had refused all offers of help and care although they desperately needed it. They finally agreed to help for a couple of hours a week and the Home Instead Senior Care caregiver was an absolute lifesaver. He was friendly, caring and genuinely interested in them and their lives. It made a big difference to their quality of life and Home Instead Senior Care were brilliant when there was a crisis. I would thoroughly recommend them to anyone with elderly relatives.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Very efficient - no complaints. Sister with Alzheimer's needing companionship.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very dependable. Good company and helpful. They adapt very well to the situation and are professional. Give my family peace of mind as they all live away- e.g. London and Kings Lynn. The staff and visitors are very well trained and the family training on issues of Dementia is very good.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I chose home Instead Senior Care in March 2014. Their representative came to my elderly mother's house to assess her needs and to highlight any safety issues. As my mother's health deteriorated there were other visits to re-assess the situation, the office kept both my mother and myself informed of the rotas, they were very flexible when we had to change the rota at short notice.
All the carers were honest, reliable, efficient and genuinely caring people. I found it particularly helpful that every carer wrote a short paragraph about their visit in a file kept in my mother's house.Tthat way I knew about niggles before they became issues. Also the carers work part-time so they are not rushed off their feet and deadbeat. I can unequivocally highly recommend this provider of carers.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have had carers form Home Instead for four years. We like the way they listen to our needs and try to match us with the right carers. Having named carers gives security and builds confidence (when illness and frailty leaves you feeling dis-empowered) that confidence in your carers is really important.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent service form the beginning. Initial interview very clear explaining what care could and could not be given. Excellent cooling off period, all terms clearly explained. Perfectly matched carers! excellent service highly recommended.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother continues to receive care from Home Instead caregivers three times a day. The caregivers are patient, attentive and professional. They respect her opinions and preferences while helping her to complete daily tasks such as dressing and eating. The team of carers are now all familiar faces to mum and she enjoys their company. One caregiver has just initiated a new idea at bedtime, where mum and the caregiver take it in turns to read aloud from their shared book. I can't praise them highly enough. They are lifesavers!

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with Home Instead. The carers are very well matched for my Mother and the office staff are all superb. Care and communication levels are very high and I feel reassured and confident that my Mother is getting the best support enabling her to continue to live independently at home. I have actively recommended Home Instead to several friends already.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Your service was excellent but we only needed help to cover a holiday period. We plan to make use of your service again in 2016.

How likely would you be to recommend Home Instead Senior Care (Norwich)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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Job Vacancies

Staff Profiles

Chris

Chris Carter

Job Title: Owner and Managing Director

Joined: 2010

Description:

Chris began his career as a community Pharmacist and now has over 20 years experience of healthcare, business and management. He is dedicated to raising the standards of care provision in the UK and wants the Home Instead Norwich office to lead by example in providing top quality care that maintains the independence and improves the quality of life of all clients. He is committed to providing the same level of care to his clients as he would to his own parents.

Chris is responsible for the overall management of the business and building relationships within the local community to support individuals, families and professionals in accessing suitable care. He lives in Norwich with his wife and two children.

Chris

Chris Carter

Job Title: Care Coordinator

Joined: 2012

Description:

After caring for elderly relatives, Claire decided to put her experience to good use and have a change of career. She joined Home Instead in 2012 and proved herself to be a talented CAREGiver working with a variety of clients. Claire has developed her career at Home Instead becoming a Senior CAREGiver and Scheduler and more recently Assistant Care Manager. In 2014 she reached the Eastern Regional finals of the Great British Care Awards.
Claire is responsible for setting up new clients and liaising with their families where appropriate to ensure that they receive a great care experience from the outset.
Claire's passion for helping others continues outside of work. She is an enthusiastic fund raiser for cancer charities and over the past couple of years with the help of her family has raised over £4000 for the Big C and Macmillan.

Michelle

Michelle Craig

Job Title: Trainer

Joined: 2011

Description:

Michelle is responsible for training and developing our CAREGivers to provide the highest standards of professional care. This includes delivering our five day induction training, annual refresher training and City & Guilds accredited dementia training.

Michelle leads our monthly free family dementia workshops which equip family carers and other members of the local community with the latest knowledge and techniques to care for and support people with dementia. She also provides one to one coaching with CAREGivers and is part of our emergency on-call team during evenings and weekends.

Outside of work Michelle enjoys spending time with her family, writing short stories and Zumba.

Hannah

Hannah Cornell

Job Title: Internal Recruiter

Joined: 2013

Description:

Hannah has over 5 years recruitment experience and is responsible for recruiting new Caregivers and supporting them as they join the team. She ensures that the Caregivers we employ are caring and professional and that all related training and administration is completed including gaining six references and an enhanced criminal record disclosure.

If you would like to find out more about joining the Home Instead team, Hannah can answer all your questions and would love to hear from you.