The bond between my mum and her carer is lovely,
Catherine B (Daughter of Client)
We wanted a befriender who could chat with my father and take him out to his favourite places
Simon H (Son of Client)
home instead have given me real peace of mind that she is in the best hands
Charlie B (Daughter of Client)
Available on request
Home Instead (Norwich) has a Review Score of 9.7 (9.681) out of 10, based on 32 reviews in the last 2 years.
Over all time Home Instead (Norwich) has 106 reviews.
Thank you for taking the time to provide such comprehensive feedback. I'm delighted you were so happy with our service. It was an absolute pleasure to be able to help your family.
Thank you for your feedback. Your sister's care professional enjoys and appreciates the positive relationship that has developed over the years and often speaks of the laughter they enjoy during their time together.
Thank you for taking the time to provide such a comprehensive review. The team at Home Instead Norwich appreciates the trust you have put in us and enjoys working with your family through the challenges and joys.
Thank you for your review. I'm pleased you feel well cared for. Your care professionals very much enjoy the time they spend with you too.
Thank you for your review. The whole team appreciate the opportunity to support your family and hear about your father's fascinating life experiences.
Thank you for your review. We're delighted Mum enjoyed her week and you got to enjoy a well deserved holiday too.
It was our pleasure. We hope you enjoyed the cottage pie.
Thank you for taking the time to provide such a comprehensive review. The whole team at Home Instead Norwich really enjoy supporting your family and it is great to see your mother's positive relationships with her Care Professionals and how her health and wellbeing has improved. It's very rewarding to see all that everyone has achieved in complex circumstances. Thank you for allowing us to be part of your family's journey.
Thank you for your review. We're really pleased that your father's physical and mental health and wellbeing continues to improve and appreciate the opportunity to support him and your family.
Thank you for your review. Our Care Professionals and management team have enjoyed supporting your Mum and all of your family and wish you all the best in your onward journey.
Thank you for your kind review. We are happy to hear that we have been able to support not only your stepmum but your family too.
The Care Professionals supporting your stepmum enjoyed their visits with her and have said that she was a lovely lady.
Thank you for your feedback. I am sorry that you are unhappy with the service provided. We will investigate and address this through our formal complaints procedure to ensure we come to a satisfactory resolution for you, learn from your experience and put in place any appropriate actions to prevent recurrence. A member of our senior management team will phone you today.
Thank you for such a wonderful review. It has been nothing but a pleasure to care for your dad and his carers look forward to their visit with Dad just as much as he does. He is such a wonderful man.
Thank you Paula for this lovely review. We have enjoyed supporting your mum and making her laugh. Your mum was a great character who lit up the room with her great sense of humour and caring nature. I will pass your comments on to the Care Professionals that have supported your mum.
Thank you for taking the time to leave such a lovely review. It is a pleasure to look after your mum and to support her daily.
Thank you for your kind review. It is an absolute pleasure to care for your mum.
Thank you for taking the time to submit a review. We're all pleased that your aunt and family are benefitting from our support. Your aunts Care Professionals enjoy their conversations and time spent together. We appreciate the opportunity to care for your family.
Thank you for taking the time to write this review. I'm delighted you're so positive about the service and that we're able to help your family in this way. I will make sure I give the Care Professional you have higlighted a personal "pat on the back"! Thank you for giving us the opportunity to care for your family.
Thanks for your review and the opportunity to support your family. I'm pleased the service is working well for you. Your Mom's team are certainly fond of her.
Thank you for taking the time to leave such a lovely review. We are happy that we have been able to support you and mum who we know our Care Professionals love visiting.
The Review Score of 9.7 (9.681) out of 10 for Home Instead (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Norwich) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5We are very proud to have a dedicated team of compassionate and reliable Care Professionals who go above and beyond to take care of our clients. These are people who really care.
We are delighted that many of our Care Professionals have moved on to join our office support team as you will see below.
The Home Instead Norwich office is owned by the husband and wife team, Chris and Akie Carter.
They are committed to helping older people in Norwich enjoy later life and work closely with local organisations including Age UK, Norwich Older People’s Forum and the Alzheimer’s Society to support this.
Chris and Akie have experience in organising care for family members and this has helped them understand the challenges that families face when arranging care at home. They are committed to providing the same level of care for their clients as they would for their own parents.
Chris began his career as a community pharmacist and opened the Norwich office of Home Instead Senior Care in February 2010. Akie is a UEA graduate with experience working with vulnerable adults in the voluntary sector.
Hi, I'm Emma. I joined Home Instead in 2013 as a Care Professional and have steadily progressed through a variety of roles including On-call Supervisor and Trainer. I am now the Registered Manager.
Hello, I'm Ruth! I joined Home Instead in March 2021 as a Care Professional Trainer. In 2023 I became the Registered Manager alongside Emma.
Hi, I'm Egle! I joined Home Instead as a Care Professional in 2014 before becoming an On-call Supervisor, Scheduler and more recently our Client Experience Manager.
Hi, I’m Verity. I joined Home Instead as a Client Experience Lead and more recently moved into the role of Client Experience Manager.
I am really passionate about helping people and making a real difference. I carry out care consultations with clients and sometimes their families so they have the right care and support that they are looking for in their visits with Home Instead.
Hi! I'm Amanda, I joined in 2012 as a Care Professional before taking on the role of Scheduler and more recently Client Experience Lead. I meet with the clients and carry out reviews completing reviews to ensure the care we provide adapts to their changing needs and meets our client’s expectations.
Hi, I'm Elizabeth and I'm a Client Experience Lead. I am responsible for meeting with our clients and their families on a regular basis to ensure the care we provide adapts to their changing needs.
Hello, I am Shirley, the Finance Administrator at Home Instead. I have over 30 years of experience in finance, administration and customer service. I am responsible for many aspects of day-to-day administration including invoicing, payroll and bookkeeping.
Hi, I’m Jody. I started my Home Instead journey as a Care Professional and I now work in the office as the Recruiter.
I am responsible for recruiting more fantastic Care Professionals and Key Players.
Hello, I am Margarete, the Care Professional Recruitment Administrator at Home Instead. I joined Home Instead in September 2021. My role is to support the Recruiter with all aspects of recruitment administration. I enjoy being part of a team that strives to improve the lives of older people by providing them with the level of care they need.
Hi, I’m Rebecca, I started my Home Instead journey as a Care Professional before moving into my current role. I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.
Hi! I am Sonia, and I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.
Hi! I am Jenny, and I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.
Hi! I'm Katrina, and I am the Scheduler for Home Instead alongside Catherine.
I help organise the day-to-day visits for Care Professionals and clients.
Hi! I am Catherine and I initially joined Home Instead as a Care Professional. I am now the Scheduler alongside Katrina, which means I help with the arrangement of client and Care Professionals' daily visits.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Norwich) to verify any information. View our terms and conditions. Home Instead (Norwich) has an Enhanced Service - more info.