Home Instead (Norwich)

Home Instead always makes contact with my sister and/or I if they have a concern about our dad. Their caregivers are warm, caring people who will not leave someone who is unwell and needing their help or support. They keep us informed and will monitor our dad more closely until they are confident he is better. We really value their service to our dad, they support him to continue to live the independent life he wants to lead.

All our mum's needs are catered for in a sensitive and professional way. We have complete confidence that carers will attend Mum, which is so good as we live a distance away. Mum really enjoys seeing familiar faces regularly, and relies on them for all kinds of care. The carers are easily contactable and as relatives we are closely engaged with Home Instead, and carers are friendly, happy and take trim to listen.

My carer does all I ask and sometimes more. She is always happy. I can find no fault in her.

It took a while to get used to - now I am more than satisfied in my second month.

Excellent personal service. Caregivers are competent, cheerful and willing to give help as requested. Without their help, I would not be able to stay in my own home, especially now that I am losing my sight.

All the carers seem to be punctual, diligent and love my mum's best interests at heart. My mum is able to make decisions herself about meal choices etc. She is involved in making her lunch and changing the bed etc - which is very important for her independent character.

Home Instead are helping to enable people to remain in their own home which can only be a good thing in these uncertain times.

I have been very impressed with the CAREgivers provided to help my 93-year-old Mother. Not only do they provide daily companionship and see that she eats a proper lunch, a visit to my Mother's house by 2 suspicious men, was reported very promptly by the CAREgiver who witnessed the incident, to her boss who then rang me. I live 150 miles away from my Mother and I was able to make arrangements to visit her urgently to sort the ensuing issue out. I have enjoyed excelled communication with Home Instead Senior Care (Norwich) since I engaged them to help my Mother and I would recommend them to others wholeheartedly.

Holiday cover carers were inconsistent but all were pleasant and approachable.

Both the caregivers have been a joy to have around and they have aided my recovery no end from a major orthopaedic operation. Neither can be faulted and both are exemplary.

They went beyond the call of duty to care for my cousin, who had no relatives nearby and was not in close touch with her neighbours. They put in extra hours and provided extra carers at very short notice when emergency extra hours were needed.

I am happy with all aspects of my dealings with the organisation.

Home Instead started looking after my parents last year on a part-time basis. The carers are very good and are like friends of my parents. I am told about any problems by the agency. The carers that come are mostly the same people so they get to know my parents. Home Instead also introduce the carer before they start.

Dad's visits from Home Instead carers give us peace of mind that he has company and a chat with someone kind every day. For now, the care plan is mainly for companionship, but we know we can increase to a higher level of care at any time. Very good service and well organised agency.

No complaints at any time.

When using Care Professionals for my mum I was looking for professional support, kindness, personality, promptness, flexibility, understanding and just being able to exceed the client's expectations. Home Instead Norwich have met all these criteria and been extremely flexible all the time especially during my mum's recent falls and illness. Outstanding team and huge thanks for your ongoing support and understanding.

Carers are excellent, meet our needs, friendly, polite and respectful to our needs. Is a clear continuity of personnel and advised if a change or if running late. Office staff courteous and can alter days/times if notice with no problem.

The carers and office staff were first class, friendly, helpful and compassionate. The front line carers provided an excellent service and I would highly recommend them to others.

Home Instead have provided reliable and thoughtful carers for my husband. The carers were always on time and were polite and very capable.

I could not have wished for anyone better to look after my friend (now deceased unfortunately). All staff were always professional, understanding and kind and excellent care.