Home Instead (Norwich)

Care is about good service, administration and compliance but most importantly, it's about employing caring staff and giving them enough time to deliver not only domestic help but REAL care - conversation and companionship and renumerating them properly so that they can feel valued.

My father's main carer became a family friend and will remain so following his death. THAT is care.

I was very happy with the service provided. All carers were courteous, honest and caring. They helped my Mother to get out and about. They were always reliable and I was kept informed about her wellbeing.

Firstly we can never thank the Norwich Home Instead care team enough for all of their incredible help provided over & above the call of duty to our Aunt. They enabled her to live out her last months comfortably in her own home, which had been her dying wish. Our Aunt referred to all of her lovely lady carers as her friends & that’s the wonderful relationship that they all shared. As a very proud lady, the team showed great dignity in ensuring both our Aunt & her home were kept spotless at all times - priceless angels, thank you.

Excellent service provided to my Mother for four months - agency was most accommodating and adaptable as her needs changed. Caregivers were reliable cheerful, caring and understanding with excellent interpersonal skill.s Admin team was efficient, courteous and thorough. My Mother felt totally confident in all her carers who consistently satisfied all her needs in a professional yet friendly manner.

We were delighted with the care provided for my mother as it enabled her to remain living alone in her home for the last 18 months of her life and to die at home with family around. The company's insistence on visits of at least one-hour meant that care never felt rushed. We were always notified of a new caregiver and new carers were always introduced by a caregiver my mother trusted so that she felt confident about the ladies coming into her home. This also ensured that new ladies were aware of the routine and where to find things in the house.

All the ladies were lovely and by the time my mother died, felt like part of the family. They were truly kind and caring, willing to assist in any way. The reviews and care plans are conducted as required, reflecting my mother's changing needs and her dignity was a prime concern with the ladies and the office, all of whom worked with the family to deliver the best possible outcome. We have no hesitation in recommending Home Instead.

The caregiver was wonderful, patient, willing, obliging, sympathetic and warm she is a truly compassionate person and I really miss her.

My mum is very happy with the girls who pop in to look after her every morning. They check her taking her tablets and her insulin, do her breakfast, get her dinner and veg out of the freezer and make her a sandwich for her tea, also make sure she has a bottle of juice to drink. If she is happy, so am I and that's what matters.

Home Instead have been the most amazing agency ever. Their carers have carried out all their duties to mum and dad with the greatest love and care imaginable. They have become part of our family for the last 2 years and I cannot recommend them highly enough.

I enjoy their company and appreciate everything they do for me.

Highly professional care delivered consistently.

Very pleased with the service that I receive from all the carers and staff at Home Instead.

There were a couple of issues what I brought to the notice of the senior manager and I was impressed by the way they were managed and delighted that problems were sold speedily and with care so that there was no reoccurrence.

I have received an excellent service from Home Instead. The cheerfulness and understanding displayed by the caregivers has become a valued part of my life and I particularly value the flexibility of the service provided.

Service manager very pleasant. Thorough, efficient and thoughtful.

Home Instead Senior Care were a lifesaver, my parents had refused all offers of help and care although they desperately needed it. They finally agreed to help for a couple of hours a week and the Home Instead Senior Care caregiver was an absolute lifesaver. He was friendly, caring and genuinely interested in them and their lives. It made a big difference to their quality of life and Home Instead Senior Care were brilliant when there was a crisis. I would thoroughly recommend them to anyone with elderly relatives.

Very efficient - no complaints. Sister with Alzheimer's needing companionship.

Very dependable. Good company and helpful. They adapt very well to the situation and are professional. Give my family peace of mind as they all live away- e.g. London and Kings Lynn. The staff and visitors are very well trained and the family training on issues of Dementia is very good.

All the carers were honest, reliable, efficient and genuinely caring people. I found it particularly helpful that every carer wrote a short paragraph about their visit in a file kept in my mother's house.Tthat way I knew about niggles before they became issues. Also the carers work part-time so they are not rushed off their feet and deadbeat. I can unequivocally highly recommend this provider of carers.

We have had carers form Home Instead for four years. We like the way they listen to our needs and try to match us with the right carers. Having named carers gives security and builds confidence (when illness and frailty leaves you feeling dis-empowered) that confidence in your carers is really important.

Excellent service form the beginning. Initial interview very clear explaining what care could and could not be given. Excellent cooling off period, all terms clearly explained. Perfectly matched carers! excellent service highly recommended.