
The bond between my mum and her carer is lovely,Catherine B(Daughter of Client/Service User)

We wanted a befriender who could chat with my father and take him out to his favourite placesSimon H(Son of Client/Service User)

home instead have given me real peace of mind that she is in the best handsCharlie B(Daughter of Client/Service User)

The bond between my mum and her carer is lovely,Catherine B(Daughter of Client/Service User)

We wanted a befriender who could chat with my father and take him out to his favourite placesSimon H(Son of Client/Service User)

home instead have given me real peace of mind that she is in the best handsCharlie B(Daughter of Client/Service User)

If you want to stay living comfortably at home, staff at Home Instead Norwich can help you make that choice an informed one.
Your home is where you feel the most comfortable and the happiest. It’s the place you know the best. Why would you move away from the place you love if you are faced with needing some extra care and support as you age?
They will work with you to...
If you want to stay living comfortably at home, staff at Home Instead Norwich can help you make that choice an informed one.
Your home is where you feel the most comfortable and the happiest. It’s the place you know the best. Why would you move away from the place you love if you are faced with needing some extra care and support as you age?
They will work with you to provide flexible, personalised home care based on what you would like, how and when you want it.
Care Professionals are carefully chosen for their character and values and are expertly trained to support older people and their families. They match their interests, hobbies and personality with yours to so they can become the friendly faces you’ll grow to know and trust.
The company knows that cost is one of the biggest concerns about care, so they've made their service stress-free and excellent value. Costs are very easy to understand and manage, and you are always firmly in control.
Visits are a minimum of one hour and often longer. This provides plenty of time for quality care, conversation and building relationships.
Home Instead Norwich are family owned and operated and have been providing quality care since 2010.
Care Provided by Home Instead (Norwich)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead (Norwich) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Home Instead
- Private Owned
Person in charge
- Chris Carter (Owner)
Home Instead (Norwich) Reviews (123)
Home Instead (Norwich) has a Review Score of 9.6 (9.631) out of 10, based on 33 reviews in the last 2 years.
Over all time Home Instead (Norwich) has 123 reviews.
I am very happy with Home Instead. The carers are very well matched for my Mother and the office staff are all superb. Care and communication levels are very high and I feel reassured and confident that my Mother is getting the best support enabling her to continue to live independently at home....
I am very happy with Home Instead. The carers are very well matched for my Mother and the office staff are all superb. Care and communication levels are very high and I feel reassured and confident that my Mother is getting the best support enabling her to continue to live independently at home. I have actively recommended Home Instead to several friends already.
My mother continues to receive care from Home Instead caregivers three times a day. The caregivers are patient, attentive and professional. They respect her opinions and preferences while helping her to complete daily tasks such as dressing and eating. The team of carers are now all familiar faces...
My mother continues to receive care from Home Instead caregivers three times a day. The caregivers are patient, attentive and professional. They respect her opinions and preferences while helping her to complete daily tasks such as dressing and eating. The team of carers are now all familiar faces to mum and she enjoys their company. One caregiver has just initiated a new idea at bedtime, where mum and the caregiver take it in turns to read aloud from their shared book. I can't praise them highly enough. They are lifesavers!
Your service was excellent but we only needed help to cover a holiday period. We plan to make use of your service again in 2016.
Your service was excellent but we only needed help to cover a holiday period. We plan to make use of your service again in 2016.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Norwich).
Awards / Recognitions (20)
- 29 May 2026Recipient: Home Instead
- 30 May 2025Recipient: Home Instead
- 31 May 2024Recipient: Home Instead
Accreditations
There are no accreditations posted yet for Home Instead (Norwich).
Meet the Team (12)

We are very proud to have a dedicated team of compassionate and reliable Care Professionals who go above and beyond to take care of our clients....
We are very proud to have a dedicated team of compassionate and reliable Care Professionals who go above and beyond to take care of our clients. These are people who really care.
We are delighted that many of our Care Professionals have moved on to join our office support team as you will see below.

The Home Instead Norwich office is owned by the husband and wife team, Chris and Akie Carter.
They are committed to helping older people in Norwich...
The Home Instead Norwich office is owned by the husband and wife team, Chris and Akie Carter.
They are committed to helping older people in Norwich enjoy later life and work closely with local organisations including Age UK, Norwich Older People’s Forum and the Alzheimer’s Society to support this.
Chris and Akie have experience in organising care for family members and this has helped them understand the challenges that families face when arranging care at home. They are committed to providing the same level of care for their clients as they would for their own parents.
Chris began his career as a community pharmacist and opened the Norwich office of Home Instead Senior Care in February 2010. Akie is a UEA graduate with experience working with vulnerable adults in the voluntary sector.

Hi, I'm Emma. I joined Home Instead in 2013 as a Care Professional and have steadily progressed through a variety of roles, including On-call Supervisor and Trainer. I am now the General Manager and Registered Manager.

Hello, I'm Ruth! I joined Home Instead in March 2021 as a Care Professional Trainer. In 2023 I became the Registered Manager alongside Emma.

Hi, I'm Egle! I joined Home Instead as a Care Professional in 2014 before becoming an On-call Supervisor, Scheduler and more recently our Client Experience Manager.

Hi! I'm Amanda, I joined in 2012 as a Care Professional before taking on the role of Scheduler and more recently Client Experience Lead. I meet with...
Hi! I'm Amanda, I joined in 2012 as a Care Professional before taking on the role of Scheduler and more recently Client Experience Lead. I meet with the clients and carry out reviews completing reviews to ensure the care we provide adapts to their changing needs and meets our client’s expectations.

Hi, I’m Jody. I started my Home Instead journey as a Care Professional and I now work in the office as the Recruiter.
I am responsible for recruiting more fantastic Care Professionals and Key Players.

Hello, I am Margarete, the Care Professional Recruitment Administrator at Home Instead. I joined Home Instead in September 2021. My role is to...
Hello, I am Margarete, the Care Professional Recruitment Administrator at Home Instead. I joined Home Instead in September 2021. My role is to support the Recruiter with all aspects of recruitment administration. I enjoy being part of a team that strives to improve the lives of older people by providing them with the level of care they need.

Hi, I’m Rebecca, I started my Home Instead journey as a Care Professional before moving into my current role. I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.

Hi! I am Sonia, and I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.

Hi! I am Jenny, and I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.

Hi! I am Catherine, and I initially joined Home Instead as a Care Professional. I am now the Scheduler, which means I help with the arrangement of clients' and Care Professionals' daily visits.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Norwich) to verify any information. View our terms and conditions. Home Instead (Norwich) has an Enhanced Service -what an Enhanced Service includes.