Home Instead (Norwich)

We are also impressed by the efficient admin keeping us all informed of any changes. (These are very few and far between)

My wife had a knee replacement on July 4th and I myself have limited physical mobility normally being in a wheelchair when out. We have had two sessions a week, one for 2 hours and one for 3 hours. During those times the carers undertook clothes washing and bed changing and washing bed linen. Other tasks done included, vacuuming, dusting and sorting out cupboards, fridge/freezer and utility room, collecting and putting out rubbish etc. In all cases they were particularly efficient. Rarely was I able to see the carers as on the days in question I also had to attend 4-5 hour dialysis sessions at the renal clinic, but I had very positive reports from my wife who is usually quite critical on matters associated with the home. After 4 weeks of care my wife has recovered significantly that we shall still continue with care for a further 2 weeks. I strongly recommend the service provided.

It's good to know that Mum has company and someone to take her out and help out with meals etc. She likes being in her own home and being independent and Home Instead helps her to continue to do this.

I contacted Home Instead Norwich after being let down by another provider. The care for my mother, 1 hour in the morning and night and 2 lunchtimes a week, was soon set up and Mum soon realised the huge value that the carers bring to her. Getting her up, making breakfast for her and reading the paper to her made a huge difference to her life. She soon chose her favourite carers, not all worked out but these were soon replaced, and they kept to her routine morning and night. I can say that the carers soon became real friends for which no job was too much trouble. There is always going to be issues with this type of support and, while there was the odd phone call to the office to sort out issues, the office were very supportive while doing a very difficult job, especially during the Covid. Mum had carers from this company for over 20 months in total and what a difference they made; thank you all.

Home instead provide a carer who comes once a week and really goes the extra mile to help us keep Dad’s quality of life as good as possible.

The service provided for my father was true care, rather than just a service. When he had a medical problem whilst we were away and unable to return until the next day, somebody went in on her day off to sort him out and provide support. I would recommend them wholeheartedly.

I continue to be pleased and satisfied with the care given by Home Instead caregivers. They are interesting and thoughtful people who add a great deal to my day. There was a short period a little while ago when the office staff seemed to be going through a difficult time which caused a feeling of insecurity. Fortunately, this seems to have been sorted. Thank you for your help and availability.

I am satisfied with the service provided.

I only recently contacted Home Instead to help out with my elderly mother and so far have had excellent service. I have a set day each week and her carer is very helpful and friendly, she even offered to do some overtime on her days off to help care for Mum so I could have a break away for one night which I am very grateful for.

I like having the same carers each time. She knows where everything is and knows my likes and dislikes. My carer is friendly and very helpful.

I have had excellent service over a number of years.

I can happily testify to the sentiments of many other reviews. Home Instead has been hugely responsive and flexible, quickly putting in place additional support and care after my mother had a fall at home. It felt like we had nowhere to turn. Home Instead immediately responded to my calls and developed a new and expanded care plan. On its own that helped tremendously but the fact, the carers have all been so fabulous has been the real bonus and helped us all feel better during a traumatic period.

Very satisfied with everything.

Very kind and understanding, always willing to get involved and make suggestions to improve care provision. They developed a good relationship and always made my parents feel at ease.

All my help and care from staff and carers has been excellent. I feel very pleased to have been with such a high quality of care. Always willing to offer to do things for me.

The office is well run with excellent client communication. The caregivers are excellent, being professional, caring, reliable and trustworthy. I found Home Instead (Norwich) keen to help me in providing the best care cover for my bed-bound 91-year-old Mum, being flexible if I needed to change the amount of care cover, carry out specific tasks: feed Mum's cat or the like. If you want some of the best care to enable a loved one to stay at home, I recommend Home Instead.

The support, help and care given to my father has been fantastic. All the team are very efficient and helpful, nothing is ever too much trouble. The staff member who arranged the care initially carefully matched the caregivers to my father's interests. The caregivers always arrived on time and were very thoughtful, kind and caring and built a very good relationship very quickly. The companionship and care was much appreciated by my father and myself. I would thoroughly recommend Home Instead.

The team from Home Instead (Norwich) have been fantastic for my 95-year-old Dad - given him companionship and lots of things to talk about as well as good personal care. They have never rushed him and he has definitely benefitted from engaging with them. The assessor spent time to find out what my Dad's interests are and matched his caregivers to him very well. Would have no hesitation in recommending them.

All my carers have arrived on time, have been kind, courteous and efficient.

All the carers are kind, knowledgeable and friendly.