Home Instead (Norwich)

Suite 17 Diamond House, Vulcan Road North, Norwich NR6 6AQ
Review Us
9.7 106 Reviews
  • Home Instead (Norwich), Norwich
If you want to stay living comfortably at home, staff at Home Instead Norwich can help you make that choice an informed one.

Your home is where you feel the most comfortable and the happiest. It’s the place you know the best. Why would you move away from the place you love if you are faced with needing some extra care and support as you age?

They will work with you to provide flexible, personalised home care based on what you would like, how and when you want it.

Care Professionals are carefully chosen for their character and values and are expertly trained to support older people and their families. They match their interests, hobbies and personality with yours to so they can become the friendly faces you’ll grow to know and trust.

The company knows that cost is one of the biggest concerns about care, so they've made their service stress-free and excellent value. Costs are very easy to understand and manage, and you are always firmly in control.

Visits are a minimum of one hour and often longer. This provides plenty of time for quality care, conversation and building relationships.

Home Instead Norwich are family owned and operated and have been providing quality care since 2010.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Chris Carter (Owner)

Home Instead (Norwich) Reviews (106)

Total of 106, showing 41-60
9.7

Home Instead (Norwich) has a Review Score of 9.7 (9.681) out of 10, based on 32 reviews in the last 2 years. Over all time Home Instead (Norwich) has 106 reviews.

Overall Experience

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Date Published

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Review from Betty E (Client) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been much impressed by the care I have received since I came here. It is an experience which has increased my personal confidence, and I look forward to seeing my carers each week. I would miss their visits if they were not to come.

Reply from Lauren Pashley, Business Development Manager at Home Instead (Norwich)

Thanks for posting this review and choosing Home Instead to help.

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Review from Joan H (Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never thought I would be in a situation that needed care in my home. No one ever knows what's round the corner.
Thank goodness Home Instead (Norwich) was recommended to me. The whole process from assessment to providing for my individual needs was dealt with swiftly and efficiently, professionally.
Should I need to re-introduce the care in the future, I wouldn't hesitate to
Contact them at once. Great service and teamwork.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your kind review. We are glad we were able to help you in your time of need and will be very happy to help should you need us in the future. Best wishes from all the team at Home Instead Norwich.

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Review from Eddie C (Son of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Home Instead for helping my mother continue to live at home through this year.
All the visiting staff have been very friendly, helpful and efficient and our contacts at the office have been outstanding in helping with arranging support. The care staff also took
Mum out for trips and went out of their way to be helpful.
Without your support Mum could not have lived independently for as long as she has.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review. It's been a pleasure to get to know your family and support you. Our purpose is to enable our clients to remain independent in their own homes and remain engaged in their local community as long as it is safe to do so. The trips out have been enjoyed by your mother and our Care Professionals and it's been a privilege to be part of her ageing journey. Thanks for putting your trust in us and your positive feedback.

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Review from Mary G (Daughter of Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been impressive from the outset matching carers to Mum very successfully.
The team are all delightful and make such a difference to her daily life.
We are also impressed by the efficient admin keeping us all informed of any changes. (These are very few and far between)

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thanks for posting this review and choosing Home Instead to help. Our Care Professional's enjoy spending time with your Mum and we're all pleased to see how she benefits from their visits and the peace of mind this gives your family.

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Review from N T (Husband of Client) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had a knee replacement on July 4th and I myself have limited physical mobility normally being in a wheelchair when out. We have had two sessions a week, one for 2 hours and one for 3 hours. During those times the carers undertook clothes washing and bed changing and washing bed linen. Other
tasks done included, vacuuming, dusting and sorting out cupboards, fridge/freezer and utility room, collecting and putting out rubbish etc. In all cases they were particularly efficient. Rarely was I able to see the carers as on the days in question I also had to attend 4-5 hour dialysis sessions at the renal clinic, but I had very positive reports from my wife who is usually quite critical on matters associated with the home. After 4 weeks of care my wife has recovered significantly that we shall still continue with care for a further 2 weeks. I strongly recommend the service provided.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review and for choosing Home Instead to support you. We've enjoyed being able to help and glad that your wife has made a good recovery.

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Review from Jennifer O (Daughter of Client) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's good to know that Mum has company and someone to take her out and help out with meals etc. She likes being in her own home and being independent and Home Instead helps her to continue to do this.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thanks for the review Jennifer. We’re delighted to be able to help continue your mum’s independence in her own home as we know how important this is for her. Your Mum’s Care Professionals really enjoy her company and the trips out for a coffee and a chat.

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Review from S S (Son of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead Norwich after being let down by another provider. The care for my mother, 1 hour in the morning and night and 2 lunchtimes a week, was soon set up and Mum soon realised the huge value that the carers bring to her. Getting her up, making breakfast for her and reading the paper
to her made a huge difference to her life. She soon chose her favourite carers, not all worked out but these were soon replaced, and they kept to her routine morning and night. I can say that the carers soon became real friends for which no job was too much trouble. There is always going to be issues with this type of support and, while there was the odd phone call to the office to sort out issues, the office were very supportive while doing a very difficult job, especially during the Covid. Mum had carers from this company for over 20 months in total and what a difference they made; thank you all.

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Review from Simon H (Son of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, aged 93 lives in an annex attached to our home. He had become quite lonely, particularly as my wife and I have very busy full time jobs. We wanted a befriender who could chat with my father and take him out to his favourite places.
Home instead provide a carer who comes once a week and
really goes the extra mile to help us keep Dad’s quality of life as good as possible.

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Review from Rick A (Son of Client) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided for my father was true care, rather than just a service. When he had a medical problem whilst we were away and unable to return until the next day, somebody went in on her day off to sort him out and provide support. I would recommend them wholeheartedly.

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Review from A F (Client) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be pleased and satisfied with the care given by Home Instead caregivers. They are interesting and thoughtful people who add a great deal to my day. There was a short period a little while ago when the office staff seemed to be going through a difficult time which caused a feeling of insecurity.
Fortunately, this seems to have been sorted. Thank you for your help and availability.

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Review from G H (Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the service provided.

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Review from L H (Daughter of Client) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only recently contacted Home Instead to help out with my elderly mother and so far have had excellent service. I have a set day each week and her carer is very helpful and friendly, she even offered to do some overtime on her days off to help care for Mum so I could have a break away for one night
which I am very grateful for.

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Review from Rosemary K (Client) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like having the same carers each time. She knows where everything is and knows my likes and dislikes. My carer is friendly and very helpful.

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Review from B H (Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had excellent service over a number of years.

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Review from Mark D (Son of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can happily testify to the sentiments of many other reviews. Home Instead has been hugely responsive and flexible, quickly putting in place additional support and care after my mother had a fall at home. It felt like we had nowhere to turn. Home Instead immediately responded to my calls and developed
a new and expanded care plan. On its own that helped tremendously but the fact, the carers have all been so fabulous has been the real bonus and helped us all feel better during a traumatic period.

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Review from S A (Client) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with everything.

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Review from Tony B (Son of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and understanding, always willing to get involved and make suggestions to improve care provision. They developed a good relationship and always made my parents feel at ease.

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Review from J B (Client) assisted by family/friend published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my help and care from staff and carers has been excellent. I feel very pleased to have been with such a high quality of care. Always willing to offer to do things for me.

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Review from Richard A (Son of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The office is well run with excellent client communication. The caregivers are excellent, being professional, caring, reliable and trustworthy. I found Home Instead (Norwich) keen to help me in providing the best care cover for my bed-bound 91-year-old Mum, being flexible if I needed to change the amount
of care cover, carry out specific tasks: feed Mum's cat or the like. If you want some of the best care to enable a loved one to stay at home, I recommend Home Instead.

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Review from Ruth M (Daughter of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support, help and care given to my father has been fantastic. All the team are very efficient and helpful, nothing is ever too much trouble. The staff member who arranged the care initially carefully matched the caregivers to my father's interests. The caregivers always arrived on time and were
very thoughtful, kind and caring and built a very good relationship very quickly. The companionship and care was much appreciated by my father and myself. I would thoroughly recommend Home Instead.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Home Instead (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Home Instead (Norwich) is calculated as follows: ( (141 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 191 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Norwich) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (19)

Meet the Team (16)

Our

Our Care Professionals

Job Title: Care Professionals

Joined: 2010

We are very proud to have a dedicated team of compassionate and reliable Care Professionals who go above and beyond to take care of our clients. These are people who really care.


We are delighted that many of our Care Professionals have moved on to join our office support team as you will see below.

Chris & Akie

Chris & Akie

Job Title: Franchise Owners

Joined: 2010

The Home Instead Norwich office is owned by the husband and wife team, Chris and Akie Carter.


They are committed to helping older people in Norwich enjoy later life and work closely with local organisations including Age UK, Norwich Older People’s Forum and the Alzheimer’s Society to support this.


Chris and Akie have experience in organising care for family members and this has helped them understand the challenges that families face when arranging care at home. They are committed to providing the same level of care for their clients as they would for their own parents.


Chris began his career as a community pharmacist and opened the Norwich office of Home Instead Senior Care in February 2010. Akie is a UEA graduate with experience working with vulnerable adults in the voluntary sector.

Emma

Emma

Job Title: Registered Manager/Client Experience Manager

Joined: 2013

Hi, I'm Emma. I joined Home Instead in 2013 as a Care Professional and have steadily progressed through a variety of roles including On-call Supervisor and Trainer. I am now the Registered Manager.

Ruth

Ruth

Job Title: Registered Manager

Joined: 2021

Hello, I'm Ruth! I joined Home Instead in March 2021 as a Care Professional Trainer. In 2023 I became the Registered Manager alongside Emma.

Egle

Egle

Job Title: Client Experience Manager

Joined: 2014

Hi, I'm Egle! I joined Home Instead as a Care Professional in 2014 before becoming an On-call Supervisor, Scheduler and more recently our Client Experience Manager.

Verity

Verity

Job Title: Client Experience Manager

Joined: 2022

Hi, I’m Verity. I joined Home Instead as a Client Experience Lead and more recently moved into the role of Client Experience Manager.


I am really passionate about helping people and making a real difference. I carry out care consultations with clients and sometimes their families so they have the right care and support that they are looking for in their visits with Home Instead.

Amanda

Amanda

Job Title: Client Experience Lead

Joined: 2012

Hi! I'm Amanda, I joined in 2012 as a Care Professional before taking on the role of Scheduler and more recently Client Experience Lead. I meet with the clients and carry out reviews completing reviews to ensure the care we provide adapts to their changing needs and meets our client’s expectations.

Elizabeth

Elizabeth

Job Title: Client Experience Lead

Joined: 2021

Hi, I'm Elizabeth and I'm a Client Experience Lead. I am responsible for meeting with our clients and their families on a regular basis to ensure the care we provide adapts to their changing needs.

Shirley

Shirley

Job Title: Finance Administrator

Joined: 2015

Hello, I am Shirley, the Finance Administrator at Home Instead. I have over 30 years of experience in finance, administration and customer service. I am responsible for many aspects of day-to-day administration including invoicing, payroll and bookkeeping.

Jody

Jody

Job Title: Recruiter

Joined: 2021

Hi, I’m Jody. I started my Home Instead journey as a Care Professional and I now work in the office as the Recruiter.


I am responsible for recruiting more fantastic Care Professionals and Key Players.

Margarete

Margarete

Job Title: Care Pro Experience Administrator

Joined: 2021

Hello, I am Margarete, the Care Professional Recruitment Administrator at Home Instead. I joined Home Instead in September 2021. My role is to support the Recruiter with all aspects of recruitment administration. I enjoy being part of a team that strives to improve the lives of older people by providing them with the level of care they need.

Rebecca

Rebecca

Job Title: Care Professional Experience Lead

Joined: 2021

Hi, I’m Rebecca, I started my Home Instead journey as a Care Professional before moving into my current role. I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.

Sonia

Sonia

Job Title: Care Professional Experience Lead

Joined: 2021

Hi! I am Sonia, and I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.

Jenny

Jenny

Job Title: Care Professional Experience Lead

Joined: 2023

Hi! I am Jenny, and I am responsible for supporting Care Professionals through their Home Instead journey through training and support visits.

Katrina

Katrina

Job Title: Scheduler

Joined: 2023

Hi! I'm Katrina, and I am the Scheduler for Home Instead alongside Catherine.


I help organise the day-to-day visits for Care Professionals and clients.

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Catherine

Job Title: Scheduler

Joined: 2022

Hi! I am Catherine and I initially joined Home Instead as a Care Professional. I am now the Scheduler alongside Katrina, which means I help with the arrangement of client and Care Professionals' daily visits.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Norwich) to verify any information. View our terms and conditions. Home Instead (Norwich) has an Enhanced Service - more info.