Home Instead (Norwich)

If you are considering care for someone you love, I recommend Home Instead without question.

I cannot thank Home Instead enough for looking after my mum as well as they did. They may be a little more expensive than others, but it is money well spent.

My mum has been using them for several years. With one particular carer coming to do her washing and housework etc but in the last six months she needed more personal care with carers coming in twice a day. They have been very caring and professional in looking after my mum’s needs.

Thank you again.

Very happy with all care and attention shown to my 92 year old aunt.

The overall service provided by Home Instead (Norwich) is excellent. Staff are professional and helpful at all times. Carers are generally on time. One carer that stands out for me us, he is so respectful, caring and kind to both Dad and Mum. He is an outstanding carer that goes above and beyond. We can highly recommend this company to anyone needing care.

Good service, do what they say. Come when they promise. Flexible, do what is needed.

My mum is one of the most important people in the world to me and home instead have given me real peace of mind that she is in the best hands, she has got to know her carers, and looks forward to their visits.

I have been much impressed by the care I have received since I came here. It is an experience which has increased my personal confidence, and I look forward to seeing my carers each week. I would miss their visits if they were not to come.

Contact them at once. Great service and teamwork.

Without your support Mum could not have lived independently for as long as she has.

We are also impressed by the efficient admin keeping us all informed of any changes. (These are very few and far between)

My wife had a knee replacement on July 4th and I myself have limited physical mobility normally being in a wheelchair when out. We have had two sessions a week, one for 2 hours and one for 3 hours. During those times the carers undertook clothes washing and bed changing and washing bed linen. Other tasks done included, vacuuming, dusting and sorting out cupboards, fridge/freezer and utility room, collecting and putting out rubbish etc. In all cases they were particularly efficient. Rarely was I able to see the carers as on the days in question I also had to attend 4-5 hour dialysis sessions at the renal clinic, but I had very positive reports from my wife who is usually quite critical on matters associated with the home. After 4 weeks of care my wife has recovered significantly that we shall still continue with care for a further 2 weeks. I strongly recommend the service provided.

It's good to know that Mum has company and someone to take her out and help out with meals etc. She likes being in her own home and being independent and Home Instead helps her to continue to do this.

I contacted Home Instead Norwich after being let down by another provider. The care for my mother, 1 hour in the morning and night and 2 lunchtimes a week, was soon set up and Mum soon realised the huge value that the carers bring to her. Getting her up, making breakfast for her and reading the paper to her made a huge difference to her life. She soon chose her favourite carers, not all worked out but these were soon replaced, and they kept to her routine morning and night. I can say that the carers soon became real friends for which no job was too much trouble. There is always going to be issues with this type of support and, while there was the odd phone call to the office to sort out issues, the office were very supportive while doing a very difficult job, especially during the Covid. Mum had carers from this company for over 20 months in total and what a difference they made; thank you all.

Home instead provide a carer who comes once a week and really goes the extra mile to help us keep Dad’s quality of life as good as possible.

The service provided for my father was true care, rather than just a service. When he had a medical problem whilst we were away and unable to return until the next day, somebody went in on her day off to sort him out and provide support. I would recommend them wholeheartedly.

I continue to be pleased and satisfied with the care given by Home Instead caregivers. They are interesting and thoughtful people who add a great deal to my day. There was a short period a little while ago when the office staff seemed to be going through a difficult time which caused a feeling of insecurity. Fortunately, this seems to have been sorted. Thank you for your help and availability.

I am satisfied with the service provided.

I only recently contacted Home Instead to help out with my elderly mother and so far have had excellent service. I have a set day each week and her carer is very helpful and friendly, she even offered to do some overtime on her days off to help care for Mum so I could have a break away for one night which I am very grateful for.