Home Instead (Mid Norfolk)

The care my Dad received from Home Instead over the last few years has been wonderful. From the care pros to the office ladies - it has been first class. I really felt that they all cared about my Dad and wanted to make his life at home as comfortable and happy as possible. We live 4 hours away from my Dad - who has dementia - and the App was sometimes our only way to regularly and easily find out how he was. The care pro reports and calls from the office were so important. Many thanks to you all.

Mum had carers from Home Instead after a bad experience using a cheaper care provider. Home Instead were amazing for the 5 months they helped care for Mum. She loved all of them and each were caring and very patient with Mum. Sadly Mum had to go to permanent care but we are very thankful to Home Instead, the professionalism, kindness and caring nature of each of the ladies really helped us to understand where Mum was on her dementia journey. The ladies were always on time, responded to requests in a timely fashion and would do literally anything to help Mum. On occasion going above and beyond, when one of the carers found Mum wandering in the street, upset and confused and took her home, making sure she was safe and okay. Home Instead are more expensive than a lot of other providers but, trust me when I tell you there is a reason for that, and it's worth every penny to make sure your loved one is treated well and to have peace of mind that the compassion shown by each carer, runs deep.

I have no hesitation in commending the company to those who are interested.

As a family, we are extremely pleased with the care provided by Home Instead for our Dad, particularly in his last weeks. Your carers were all, without exception, professional, thoughtful, caring and importantly, always on time. They helped Dad with compassion and dignity, particularly at the end of his life. We as a family cannot thank you enough.

The carers are always friendly and helpful which enables me to keep my independence in my own home.

Overview, prompt, proud, proffessional, personal and pleasant. Diligent helpful and supportive, your staff make one feel part of the system, almost a family feel throughout. I rely on these 'angels' for guidance on many things and my life is much enhanced, due to their presence. Thank you.

The carer is like a tonic and is very willing to so anything asked of her. She loves ironing, what a bonus!

We needed home care after my husband had a fall and now has a broken, shattered right shoulder. I have osteoporosis and cannot handle my husband as well as I used to. Since Home Instead have been coming each morning to get my husband up, washed, dressed and dealing with all his personal needs it has been a tremendous help to me. The carers are very friendly, super efficient and extremely helpful ready to do anything that is required. The timekeeping is superb. I particularly appreciate the continuity of the team of carers who have built a real rapport with my husband. They know exactly what is required and my husband enjoys seeing each of them. They make him feel special and always chat to him, it's a pleasure to have them in our home. I would recommend Home Instead to anyone looking for a company that really cares about their clients.

Thank you Home Instead for your support and care.

Thank you all of you.

The information we get from each visit, via the app, is helpful and gives us peace of mind when we live so far away.

The carers and the office staff supporting the carers and the families are all brilliant. I would highly recommend them to anyone who has the tough decision to make about finding the right care for their loved ones.

Overall, I am extremely satisfied with the care that Home Instead has provided for my mother. It enabled her to continue living at home for as long as possible, where she wanted to be. A highlight of Home Instead's care package was the resourcefulness of the carers, who resolved many day-to-day problems using their own initiative; this was particularly appreciated, as I live 100 miles away. They also made a special effort to develop a friendship with my mother and to provide companionship, which in retrospect, was one of her biggest needs. Continuity was maintained despite the inevitable change of care staff. I also found the team in the Norfolk Home Instead offices to be friendly and responsive. Messages were reliably passed on, and communication was easy and effective. Being able to read the caregivers' visit reports online via an app meant that I was always up-to-date with my mother's welfare (but if anything, the reports contained too much detail when I was looking for a summary!).

The communication has been excellent so that when things were needed, they were able to let me know and I could order them - which was great, as Mum has Alzheimer's and doesn't remember what shopping etc she needs.

With Home Instead's support, mother was able to stay living in her own home for as long as possible and for that I am very grateful, as was she.

I recommend them without hesitation.

I have been very disappointed by this company, my issues emailed to the Manager were ignored. Items belonging to my mother have finally been returned by the Manager after five weeks. There is a distinct lack of communication and in my opinion, this is a poorly run company and I would not recommend it to anyone.

We have got on extremely well with our carers. They are almost always punctual and if there are any problems we soon get a phone call to say they will be late. We have found they will lend their hands to anything and will help us out in any way they can. We think of them as friends. If I have needed to get in touch with the office my call has always been answered promptly and the appropriate person has soon phoned back.

From the outset, the carers who visit my mother were all very efficient and caring. They never rush her because we have a full hour. They all go over and above their required tasks to make sure she is comfortable and report any issues to me that may need attention. Because she lives with us, they have also been very supportive to me. Home Instead really do handpick the best carers. Both mum and I are very happy.

Extremely helpful, no too much trouble for her. She shops and has got to know what I like.