Home Instead (West Norfolk)

66 High Street, King's Lynn PE30 1AY
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9.4 26 Reviews
  • Home Instead (West Norfolk), King's Lynn
CQC OUTSTANDING (November 2019)

Home Instead (West Norfolk) has been a family run business since 2008.

Information about the services:

Continuity is a fundamental aspect of the team's approach. Care Professionals are carefully matched to clients based on personalities and specific needs. This personalised matching not only ensures a high level of care but also fosters the development of a meaningful bond over time, allowing trust to flourish.

Many clients are assigned regular Care Professionals, providing a consistent and excellent level of service. Even in cases where clients require significant care, involving more than one visit daily, Home Instead is transparent about the Care Professionals involved. They make a point to introduce any new Care Professionals, rarely exceeding three, even in the most complex situations.

The origin of Home Instead and its ethos:

Home Instead was born out of the owner's own experiences with subpar care, motivating them to establish a service that exceeds expectations. The company's ethos is ingrained in office staff and Care Professionals, emphasising the importance of compassionate and high-quality care.

They stay connected with clients through regular check-ins, whether through home visits or phone calls. This ensures not only client's satisfaction with the service but also provides an opportunity to identify any additional ways the team can be of assistance. As a family business, the values are not only evident in family ties but are also upheld by every member of the dedicated team.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Tom McEwan (Managing Director)

Home Instead (West Norfolk) Reviews (26)

9.4

Home Instead (West Norfolk) has a Review Score of 9.4 (9.429) out of 10, based on 6 reviews in the last 2 years.
Over all time Home Instead (West Norfolk) has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (West Norfolk)
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Total of 26, showing 1-20
Review from M W (Son of Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's dementia would have made staying in her own home impossible without a significant and evolving level of support from Home Instead. It has been a huge relief for us to have the support of care professionals that are matched to mum's needs and that she now considers to be her friends. Recently,
a trip out, sharing a cake (or chips!) are examples of small things that they have done for mum that make her experience of care much more rewarding than we could have expected.
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Review from L N (Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say thanks to Home Instead for their help and support.
My mum's carers, two in particular, provided great care in the most trying of circumstances, they went well beyond the call of duty. I am certain that they made my mum's life much more pleasant than it otherwise would have been.
I
would recommend Home Instead without reservation.
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Review from J C (Client) published on 20 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a prolonged period in hospital I contacted Home Instead to help me regain my independence. I found the first carer allocated to me was not suitable and she was quickly replaced by one who was willing to help in whatever way I asked for. At all times I was treated with respectful friendliness.
Similarly managers were helpful and kind. I am now able to look after myself but if and when I need further help in the home, and can afford it, I will contact this company again.
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Review from D B (Daughter of Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wanted some extra companion calls for Mum as she was starting to get more anxious due to the progression of her Alzheimer's. We had a meeting with the highly efficient and lovely manager and we were really impressed with how much detail and care was taken over in getting the right person to be a
companion for Mum. The lovely care professional who took care of Mum was absolutely fantastic. Every effort was made to take Mum to places she loved visiting or if it was a rainy day, to do some baking, again something Mum really enjoys doing. All the care professionals had a lovely demeanour about them, being really caring and kind whilst giving Mum her dignity at all times. Very impressed with the whole organisation and would gladly recommend to others. Thank you everyone so much.
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Review from Vicky B (Daughter of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad needed additional help around the house for a few hours a day after an accident left him unable to do his various daily jobs - he also has mild dementia - and my sister and I live miles away and unfortunately were unable to help. Home Instead provided an incredible service; the initial consultation
was extremely thorough and there was a real desire to want to get to know who Dad was as a person rather than just the jobs that needed doing. The care professionals were consistent so that dad built up a really good relationship with them and he was so happy for the good chats and level of care provided. The situation at home got more complicated and Home Instead went the extra mile to ensure more cover could be provided, even at few short notice, and my sister and I always felt we could rely on them. Everyone we met was kind, friendly, compassionate and professional and I would 100% recommend them to anyone wanting outstanding care for their loved one.
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Review from Pat J (Daughter-in-law of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law and I have been very impressed with the professional caring service offered by Home Instead (West Norfolk). The care was tailored exactly to her needs. It was delivered with empathy and understanding and took into account her desire to be independent (notwithstanding her very advanced
years!) The care was so amazing that my mother-in-law‘s difficulties are gradually being overcome and she will soon return to her old self, managing with minimal care.
The service was professional throughout: from our initial enquiry to the actual point of hands-on care. I must add that the term Care Professional accurately describes the role of those who do the “caring work “and it is heartening to see their professionalism is recognised in this way.
I highly recommend Home Instead to anyone who is looking for care that is offered with dignity and respect.
Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (West Norfolk)

Thank you so much for taking the time to share your wonderful feedback about Home Instead (West Norfolk). We are truly grateful for your kind words and delighted to hear that your mother-in-law has been receiving such exceptional care. We appreciate you acknowledging the professionalism of our team. "Care Professional" is indeed an accurate term, and we take pride in the dedication and expertise they bring to their roles. Thank you again for your kind words and for trusting us with your mother-in-law's care.

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Review from Laura C (Daughter of Client) published on 26 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Home Instead (West Norfolk) as I was looking for a daily support package for when my mother was discharged from hospital. I met with the client support manager before my mother was discharged from hospital, and set up everything so it was ready to go, arranging for him to come out and meet
my mother on discharge. My mother was discharged from hospital at the end of April and sadly things didn't go to plan, and she died a week later. But in that last week, the support from the team was exceptional and they certainly went the extra mile, collecting medication for me as I couldn't leave the house. A Home Instead carer was with Mum when she died, and what a delightful lady! I had gone out for the first time, but felt completely at ease leaving the house and the carer went the extra mile and stayed until Mum had left. Cannot recommend this team more highly.
Reply from Claire Law, Care Manager at Home Instead (West Norfolk)

Thank you for your kind words, we are really grateful and appreciate you taking the time to submit your lovely review.
I will pass your feedback to our Care Professional and the office team.
It was our privilege to be able to support you and mum during this time.
Many thanks.

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Review from Gill L (Daughter of Client) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95 year old Dad was very independent, living alone at home, and was very reluctant to have 'strangers' in the house.
However, I encouraged him to agree to try Home Instead (West Norfolk) with visiting carers for three hours a week, to supplement my daily visits.
I was very impressed with the initial
meeting, and with the care Home Instead takes, not just of their clients, but also of their staff.
Dad quickly got used to the carers, and I think in the short time - just a few months - that they visited him, there was an incredible consistency, and I think Dad only saw two different carers - not the 'constant stream of strangers' that he'd imagined. He very much took to both of them and I have no doubt that we would have increased the visits as time went on, but sadly Dad
recently died. I'd like to thank Home Instead - in particular the two carers - for their kindness and care of my lovely Dad.
I wouldn't hesitate to recommend them to anyone needing such a service.
Thank you.
Reply from Claire Law, Care Manager at Home Instead (West Norfolk)

Thank you for your kind words, we are really grateful and appreciate you taking the time to submit your wonderful review.
I will pass your feedback to all our care professionals and office staff involved. It was our pleasure to look after your Dad and we were sad to hear of his passing.
Many thanks.

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Review from Susanna K (Daughter of Client) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a big thank you to everyone who is supporting my dad and mum. I am so impressed and happy with the support they are receiving. All of his support team are lovely, kind and professional. As well as providing personal care, they offer companionship and show an interest in my dad's
hobbies and life. They have taken time to get to know him and help him to remain at home. This means a great deal to him as it does to me. It's such a relief for myself to know he is being well supported and that my lovely mum has some support each day. As I am so far away, I can't visit as much as I would like to. The team encourage his independence and are flexible as well. But they give him goals and encourage him to keep going.
I have nothing but praise and a big thank you to them all.
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Review from Donna G (Daughter of Client) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that supported both my elderly parents treated them with kindness and respect and were all really lovely and genuine.
Dad has dementia so difficult managing his personal care and him agreeing to have a shower, could have been beneficial to have a male to assist for this, as it may have made
a difference to him agreeing to have a shower.
Great communication with staff and management, would definitely use their services again and would recommend.
Thank you.
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Review from Hilary H (Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the friendly, helpful service.
I have been impressed with your professionalism and would not hesitate to recommend you to others in my situation.
Nothing was too much trouble and you always had time for a friendly chat.
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Review from Jo E (Niece of Client) published on 22 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our overall experience of Home Instead has been great. The carers have all been lovely and definitely have gone the extra mile to help our aunt. When care requirements changed last minute over the Christmas period they were still able to put some support in place, even though we were asking on Christmas
day! The admin process has been mostly smooth and I felt confident the service our aunt was receiving was of a very high quality.
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Review from Helen W (Daughter of Client) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead as an organisation and the carers they provide have given my dad an excellent level of support, he was in compassionate safe hands. The staff's visit reports and app helped me have an up to date understanding of how things were after each visit. Staff were proactive in letting me know of
upcoming needs such as ordering meds. They accompanied dad on a range of visits - from hospital, dentist to barbers - nothing was too much trouble. They filled in all the gaps in support I couldn't provide as I was at work. They are easy to contact and quick to return messages. I would recommend them 100%.
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Review from Miles J (Son of Client) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Home Instead. My experience of the company as a whole has been excellent. The carers themselves were professional, kind and respectful to my mother over the past six months. The support team are quick to answer calls by phone or messages by email and ensure you speak to the
most appropriate person. They do what they say they will do very effectively and efficiently and have come up with lots of excellent suggestions. If there has ever been an issue (which inevitably does happen from time to time) they have been proactive and professional in handling it and taking appropriate action. This is a particularly impressive quality. I think they highly deserve their Outstanding CQC rating.
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Review from Fran M (Daughter of Client) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for your continuous good quality care provided for my mum. The carers are all so kind and lovely and willing to go the extra mile to help in any way whilst always being Covid safe. This is very much appreciated. The communication has been very good and I appreciated receiving a schedule of
care each week. Thank you.
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Review from Jill S (Daughter of Client) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead are providing care for my elderly parents and I live overseas. I came to the UK this year and worked with Home Instead as my parents were in crisis. Home Instead worked with extreme care, respect and diplomacy alongside an existing carer and myself to provide my parents with all the care
and support they need and want. The communication is exemplary, the care plan is thorough, the service is very flexible/reliable and my parents' needs are paramount. I am so relieved knowing that this level of care and support is in place as my parents are proud and determined to remain in their own home despite significant health problems. Home Instead carers have been incredibly warm, skilled and enthusiastic and also provide my parents with much needed social contact, they have been well matched to my parents who now see them as 'friends'. The care co-ordination and admin/financial support plus the app have been superb, the 24/7 availability has been wonderful and the extra cost of Home Instead is worth every penny.
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Review from C A (Daughter of Client) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At very short notice Home Instead Senior Care sprang into action and helped me care for my mum upon her return home following a hospital admission and subsequent respite care. It was a very stressful time, and the support of the entire staff was invaluable. I cannot put into words how grateful I am.
I would not hesitate to use again or recommend to others.
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Review from T G (Son of Client) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The three caregivers allocated to meet my mother's needs were so well matched in terms of skills and personality. They had a high degree of commitment and provided a professional service throughout. The only issue was the inability of Home Instead to attend at the most suitable times.
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Review from Helen P (Wife of Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We opted to use Home Instead to assist my husband after he came home from hospital. We found the care provided to be excellent. The service was reliable, adaptable and focused on helping the individual rather than just another client. It literally helped my husband get back on his feet. Thank you so
much.
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Review from Sue R (Friend of Client) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A close friend needed care and after due consideration of available companies in our area, Home Instead was contacted. This has been an excellent move as the care and consideration provided by Home Instead and the carers have been exemplary. My friend is really happy with the care she is receiving,
the kindness and thoughtfulness of all concerned with looking after her needs. An impressive and comprehensive servicing giving peace of mind to all.
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Current Review Score: 9.4 (9.429)

Overview of Review Score

The Review Score of 9.4 (9.429) out of 10 for Home Instead (West Norfolk) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Home Instead (West Norfolk) is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Norfolk) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Home Instead (West Norfolk)

What Type of Services does Home Instead (West Norfolk) offer?

Home Instead (West Norfolk) offers Home Care.

How many Carers does Home Instead (West Norfolk) employ?

Home Instead (West Norfolk) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (West Norfolk) to verify any information. View our terms and conditions. Home Instead (West Norfolk) has an Enhanced Service - more info.