Home Instead (West Norfolk)

My mum's dementia would have made staying in her own home impossible without a significant and evolving level of support from Home Instead. It has been a huge relief for us to have the support of care professionals that are matched to mum's needs and that she now considers to be her friends. Recently, a trip out, sharing a cake (or chips!) are examples of small things that they have done for mum that make her experience of care much more rewarding than we could have expected.

I would recommend Home Instead without reservation.

After a prolonged period in hospital I contacted Home Instead to help me regain my independence. I found the first carer allocated to me was not suitable and she was quickly replaced by one who was willing to help in whatever way I asked for. At all times I was treated with respectful friendliness. Similarly managers were helpful and kind. I am now able to look after myself but if and when I need further help in the home, and can afford it, I will contact this company again.

We wanted some extra companion calls for Mum as she was starting to get more anxious due to the progression of her Alzheimer's. We had a meeting with the highly efficient and lovely manager and we were really impressed with how much detail and care was taken over in getting the right person to be a companion for Mum. The lovely care professional who took care of Mum was absolutely fantastic. Every effort was made to take Mum to places she loved visiting or if it was a rainy day, to do some baking, again something Mum really enjoys doing. All the care professionals had a lovely demeanour about them, being really caring and kind whilst giving Mum her dignity at all times. Very impressed with the whole organisation and would gladly recommend to others. Thank you everyone so much.

My dad needed additional help around the house for a few hours a day after an accident left him unable to do his various daily jobs - he also has mild dementia - and my sister and I live miles away and unfortunately were unable to help. Home Instead provided an incredible service; the initial consultation was extremely thorough and there was a real desire to want to get to know who Dad was as a person rather than just the jobs that needed doing. The care professionals were consistent so that dad built up a really good relationship with them and he was so happy for the good chats and level of care provided. The situation at home got more complicated and Home Instead went the extra mile to ensure more cover could be provided, even at few short notice, and my sister and I always felt we could rely on them. Everyone we met was kind, friendly, compassionate and professional and I would 100% recommend them to anyone wanting outstanding care for their loved one.

I highly recommend Home Instead to anyone who is looking for care that is offered with dignity and respect.

I contacted Home Instead (West Norfolk) as I was looking for a daily support package for when my mother was discharged from hospital. I met with the client support manager before my mother was discharged from hospital, and set up everything so it was ready to go, arranging for him to come out and meet my mother on discharge. My mother was discharged from hospital at the end of April and sadly things didn't go to plan, and she died a week later. But in that last week, the support from the team was exceptional and they certainly went the extra mile, collecting medication for me as I couldn't leave the house. A Home Instead carer was with Mum when she died, and what a delightful lady! I had gone out for the first time, but felt completely at ease leaving the house and the carer went the extra mile and stayed until Mum had left. Cannot recommend this team more highly.

Thank you.

I have nothing but praise and a big thank you to them all.

Thank you.

Nothing was too much trouble and you always had time for a friendly chat.

Our overall experience of Home Instead has been great. The carers have all been lovely and definitely have gone the extra mile to help our aunt. When care requirements changed last minute over the Christmas period they were still able to put some support in place, even though we were asking on Christmas day! The admin process has been mostly smooth and I felt confident the service our aunt was receiving was of a very high quality.

Home Instead as an organisation and the carers they provide have given my dad an excellent level of support, he was in compassionate safe hands. The staff's visit reports and app helped me have an up to date understanding of how things were after each visit. Staff were proactive in letting me know of upcoming needs such as ordering meds. They accompanied dad on a range of visits - from hospital, dentist to barbers - nothing was too much trouble. They filled in all the gaps in support I couldn't provide as I was at work. They are easy to contact and quick to return messages. I would recommend them 100%.

I would highly recommend Home Instead. My experience of the company as a whole has been excellent. The carers themselves were professional, kind and respectful to my mother over the past six months. The support team are quick to answer calls by phone or messages by email and ensure you speak to the most appropriate person. They do what they say they will do very effectively and efficiently and have come up with lots of excellent suggestions. If there has ever been an issue (which inevitably does happen from time to time) they have been proactive and professional in handling it and taking appropriate action. This is a particularly impressive quality. I think they highly deserve their Outstanding CQC rating.

Thank you for your continuous good quality care provided for my mum. The carers are all so kind and lovely and willing to go the extra mile to help in any way whilst always being Covid safe. This is very much appreciated. The communication has been very good and I appreciated receiving a schedule of care each week. Thank you.

Home Instead are providing care for my elderly parents and I live overseas. I came to the UK this year and worked with Home Instead as my parents were in crisis. Home Instead worked with extreme care, respect and diplomacy alongside an existing carer and myself to provide my parents with all the care and support they need and want. The communication is exemplary, the care plan is thorough, the service is very flexible/reliable and my parents' needs are paramount. I am so relieved knowing that this level of care and support is in place as my parents are proud and determined to remain in their own home despite significant health problems. Home Instead carers have been incredibly warm, skilled and enthusiastic and also provide my parents with much needed social contact, they have been well matched to my parents who now see them as 'friends'. The care co-ordination and admin/financial support plus the app have been superb, the 24/7 availability has been wonderful and the extra cost of Home Instead is worth every penny.

At very short notice Home Instead Senior Care sprang into action and helped me care for my mum upon her return home following a hospital admission and subsequent respite care. It was a very stressful time, and the support of the entire staff was invaluable. I cannot put into words how grateful I am. I would not hesitate to use again or recommend to others.

The three caregivers allocated to meet my mother's needs were so well matched in terms of skills and personality. They had a high degree of commitment and provided a professional service throughout. The only issue was the inability of Home Instead to attend at the most suitable times.

We opted to use Home Instead to assist my husband after he came home from hospital. We found the care provided to be excellent. The service was reliable, adaptable and focused on helping the individual rather than just another client. It literally helped my husband get back on his feet. Thank you so much.

A close friend needed care and after due consideration of available companies in our area, Home Instead was contacted. This has been an excellent move as the care and consideration provided by Home Instead and the carers have been exemplary. My friend is really happy with the care she is receiving, the kindness and thoughtfulness of all concerned with looking after her needs. An impressive and comprehensive servicing giving peace of mind to all.