Home Instead in Leicestershire | 4 Home Care Providers

Review of
Home Instead (Leicester, Charnwood, Loughborough & Coalville)
from Kate B (Daughter of Client) published on 15 July 2025

Submitted via Website • Report

Overall Experience

Home Instead helped to quickly put together a care package for my two elderly parents who both suffer from dementia, taking into account their practical needs but also getting to know them as people, what was important to them and what they wanted out of their lives.

The whole team have been an absolute

pleasure to work with. In every interaction, they have always been extremely responsive, helpful, kind and supportive and very accommodating.

In the space of only a couple of weeks, the team at Home Instead have made such a big positive difference to the lives of my parents, for which I am hugely appreciative.

Reply from Shannon Harrington, Care Manager at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you so much for your kind and thoughtful review.It means a great deal to our entire team to hear how the support we've provided has positively impacted your parents' lives. We always strive to deliver care that is not only responsive and practical but also person-centred-truly getting to know each individual and what matters most to them. Knowing that we've been able to make a difference so quickly is incredibly rewarding.Your appreciation will be shared with the care professionals involved, and I know it will mean a lot to them.

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Review of
Home Instead (Market Harborough, Oadby, Corby & Oakham)
from S C (Client) published on 14 July 2025

Submitted via Website • Report

Overall Experience

An excellent service provided by the Company and allocated Carer.
All staff that we had contact with were very helpful, informative and adapted to our needs.
We look forward to using them in the future.
Thank you very much.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you so much for taking the time to review our service - the care team spirit is always really lifted when we hear such praise and that we provided an excellent service.

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Review of
Home Instead (Market Harborough, Oadby, Corby & Oakham)
from J D (Client) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

In my experience, nothing seems to be beyond any of the staff. Always so helpful and kind.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you for taking the time to send us a review. It's so good to read that we are getting it right and I will pass your kind words to the team.

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Review of
Home Instead (Leicester, Charnwood, Loughborough & Coalville)
from Alan W (Father of Client) published on 19 June 2025

Submitted via Website • Report

Overall Experience

I can't adequately say how much I have appreciated the team's support over the last 3 years.Their professionalism, care and attentiveness was outstanding and they were responsive to our changing needs throughout.

Reply from Shannon Harrington, Care Manager at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Hi, thank you so much for your review, I am so happy to hear that the team made you feel so supported. The last 3 years has been a pleasure to support. All the best.

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Review of
Home Instead (Market Harborough, Oadby, Corby & Oakham)
from Nicky H (Daughter of Client) published on 11 June 2025

Submitted via Website • Report

Overall Experience

Home Instead have been brilliant at setting up increased support at very short notice for both my parents. This was after a referral to Social Services.
The care given is outstanding and goes above and beyond. One of the carers took my mum to the GP surgery with 15 minutes notice.
I know my very

elderly parents are in very good hands, care and advice provided is in their best interest and we can follow each visit in the app. This is very helpful living away from them.
Communication is exemplary, especially if there is an issue which needs addressing urgently.
Home Instead were recommended to me by friends and best decision was made now they are caring for my parents.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you so much for your kind words and for taking the time to share your experience. It truly makes our day brighter to hear that the care we provided to your parents made such a difference.Providing compassionate, attentive support is at the heart of everything we do, and knowing that our efforts have brought reassurance to you and your family is incredibly rewarding. Your appreciation inspires all the team and I will pass this on to them.

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Review of
Home Instead (Market Harborough, Oadby, Corby & Oakham)
from Moira S (Daughter of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience

Our darling mother started care with carers from Home Instead in January 2025. Sadly her health declined and in April Mum sadly required End of Life care.
The incredible team supported us 4 times a day. The care and love and comfort they gave our mother was so natural and truly amazing. They also

checked on us to see if they could support us in anyway.
We were so lucky and fortunate to have their support and cannot thank them enough for everything.
Thank you Home Instead for everything. We were so touched by your professionalism and care.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

It was a pleasure to provide care to your lovely mother. Thank you for your kind words which I know our team will appreciate. Kindest regards

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Review of
Home Instead (Market Harborough, Oadby, Corby & Oakham)
from Debbie D (Daughter of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Home instead took on providing my mums care approximately 7 years ago. From the on set they were very professional friendly and polite. They got to know my mum really well and sent carers to match her personality and were more like friends than carers to her, although always in a professional and caring

manner. If I have had any concerns about my mum and her care they have always returned my call promptly and answered any concerns I've had, they have worked with myself and my mum to make changes to her care as needed when there have been changes in her health. I always felt confident my mum was receiving quality care by staff who really cared.

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Review of
Home Instead (Market Harborough, Oadby, Corby & Oakham)
from Charles C (Husband of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Our interface with Home Instead has been primarily with the care staff whom we found to have been well trained, courteous and efficient. The support staff coped well with the difficulty of juggling a programme of locations, times, dates and carer holidays. I do not know if Home Instead offer value for

money, I have no yard stick against which to make a judgement; suffice to say we were grateful for the service which they provided and would happily employ them again.

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Review of
Home Instead (Market Harborough, Oadby, Corby & Oakham)
from Corinna R (Client) published on 14 April 2025

Submitted via Website • Report

Overall Experience

I have been looked after by carers from Home Instead since returning to my flat after almost 3 years in hospital and physio rehab. I live on my own and have family in a village outside Harborough. The carers who come to me have become treasured friends. They often have the same interests as me (dogs,

wild birds, travelling and Tv programmes) so we have a lot to talk about. Thanks to their visits I have improved enormously and am able to look after myself (shower, cooking, Dressing and getting ready for bed). They sometimes shop for me although I am now able to walk into town with a 4 wheel walker. They help keep my flat tidy so family and visitors are happy, me too. They change my bed sheets and I do the washing. I enjoy being able to do things for myself. I also enjoy having people look after me but must learn to be independent again.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

It's so good to read that we are getting it right, we work hard to match our caregivers to our clients. And thank you for taking the time to send us a review - your kind words mean a lot to our team.

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Review of
Home Instead (Market Harborough, Oadby, Corby & Oakham)
from Alan C (Son of Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience

A most excellent and professional care provider. Highly recommended if you want reassurance that anyone you know who needs home support will be in the very best of hands and care.

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Review of
Home Instead (West Leicestershire & Market Bosworth)
from Alison H (Daughter of Client) published on 27 February 2025

Submitted via Website • Report

Overall Experience

I have been impressed and reassured by the care given by Home Instead - both by the carers and the office team. It is good to know that I can approach them at short notice and be accorded a quick response.
It is especially pleasing that the same regular carers are in attendance - but with a few additional

ones now and again to keep things interesting! They have got to know my parents very well and can deal with all aspects of their care in an adaptable and versatile manner so that all their needs are considered.
My parents look forward to seeing them everyday and it is a relief to me and my family to know they are being well cared for.

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your wonderful feedback! We are delighted to hear that our team has provided care that brings comfort to both you and your parents. Consistency and adaptability are so important, and we are glad our Care professionals have made a positive impact. We truly appreciate your trust.

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Review of
Home Instead (West Leicestershire & Market Bosworth)
from J E (Daughter of Client) published on 27 February 2025

Submitted via Website • Report

Overall Experience

A very caring and well organised service. Good focus on detail for individual clients and regular follow up for quality insurance. A thoroughly recommended service for those wanting to stay in their own home.

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your kind words! We are delighted that you appreciate our attention to detail and commitment to quality care. your recommendation means so much to us.

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Review of
Home Instead (Market Harborough, Oadby, Corby & Oakham)
from Joanne W (Daughter of Client) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Home Instead have been a huge help to us during the decline of my father due to dementia and other illnesses. They have juggled and upped the care accordingly until my father had to go into a care home. His often challenging behaviour was never an issue for them and we received regular calls and feedback

from them. All the carers were amazing and seemed to go that extra mile always. We are so grateful.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you so much for this lovely review - we always try to exceed expectations and it's really good to know that we were of such support to you. Home Instead are known for our reliabilty, and that clients have a small regular team. This is especially important when a client is living with Dementia. And yes, our carers certainly are amazing people, always going the extra mile to help when our client's needs change.

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Review of
Home Instead (West Leicestershire & Market Bosworth)
from C B (Daughter of Client) published on 20 February 2025

Submitted via Website • Report

Overall Experience

With heartfelt thanks to all the carers and staff at Home Instead, I want to emphasise that I could not do this without them. The endless patience and willingness to support my father with his daily challenges has been so supportive and necessary. The support is not just of the client, but for the whole

family and network of those involved in making my father's days feel better. I have confidence that the future we face will be OK.

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your kind words. Knowing our carers have made a difference for your father and family means so much. Providing compassionate support is at the heart of what we do, and we're grateful for your trust. We'll continue to be here for you every step of the way.

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Review of
Home Instead (West Leicestershire & Market Bosworth)
from Lorraine J (Daughter of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Arranging care for my father was so simple - care was tailored to his needs. We weren't sure how he would feel about strangers visiting him but he loves their visits. The carers are always on time and we get a report from every visit on our app. Choosing outside care for a family member is difficult

but we are extremely happy with Home Instead.

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your wonderful review Lorraine. It is so rewarding for us to hear that Dad, loves his visits.

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Review of
Home Instead (West Leicestershire & Market Bosworth)
from Beverley m (Daughter of Client) published on 21 November 2024

Submitted via Website • Report

Overall Experience

Home Instead have been an amazing care provider for my mum who has vascular dementia. They go above and beyond to help patients and families. Most importantly they try to send the same carers and are understanding of how important this is! There is one particular carer who has worked so hard with my

mum. She is extremely experienced with dementia and has helped my mum into a routine that is so important to a dementia patient. Thanks to her and all her support my mum no longer suffers the anxiety she used to suffer so often, she is calm and is happy and comfortable. For my mum to totally accept and trust someone other than me and my sister is amazing! Thank you for being an outstanding carer, we couldn't have done it without you! And well done Home Instead for helping us make mum happy!

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you so much for your kind words! It means the world to us to know that we have made a positive difference in your mum's life.

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Review of
Home Instead (Market Harborough, Oadby, Corby & Oakham)
from P G (Husband of Client) published on 2 August 2024

Submitted via Website • Report

Overall Experience

Having never employed a live-in carer my wife and I were interested in a brief, 48-hour stay to see how it might meet her needs since she is wheelchair-bound and in her twenty-first year of Parkinson's. From the moment the carer arrived there was a sense that our decision was the right one. Her warm

personality and instant friendliness instilled a feeling of confidence, allowing me to go away secure in the knowledge that all would be well. As I found out on my return all the challenges of care had been dealt with extremely well and my wife had made a new friend whose company she genuinely enjoyed. Without question, we'll be using this outstanding service again. Many thanks to all concerned.

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Review of
Home Instead (Hinckley, Burbage & Nuneaton)
from M A (Daughter of Client) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

Mum is more than happy with the girls that visit her. She speaks of them very highly and is always happy with what they do for her. Thank you.

Reply from Craig Mayes, Director at Home Instead (Hinckley, Burbage & Nuneaton)

Thank you for the review. It has been a pleasure building Mum's confidence in receiving care, there have been some great relationships built during our time with your mum so far. The Care Pros really enjoy hearing Mum's stories and knowledge of the local area. Kind Regards, Home Instead (Hinckley, Burbage & Nuneaton).

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Review of
Home Instead (Hinckley, Burbage & Nuneaton)
from D M (Brother of Client) published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience

Home Instead is an excellent company giving a first-class service to my disabled sister.

Reply from Craig Mayes, Director at Home Instead (Hinckley, Burbage & Nuneaton)

What a wonderful 5* Review, visiting you and your sister is the highlight of our Care Pro's day, you both are positive and uplifting people, and it's wonderful to be able to spend time with you both. Kind Regards, Home Instead (Hinckley, Burbage & Nuneaton).

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Review of
Home Instead (Leicester, Charnwood, Loughborough & Coalville)
from Geoffrey S (Husband of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Good, kind and friendly service delivered by well-trained and effective people. It meets our needs.
The range of caregivers is acceptable and they help us by ensuring that we know who to expect on the next visit.

Reply from Jasmine Cooper, Community Engagement & Marketing at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you for your very kind review. It is truly an honour to support you and your loved one.

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Home Care Providers Owned by Home Instead in Leicestershire

Home Instead Locations in Leicestershire (4)

Home Instead Reviews in Leicestershire (239)

Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Home Instead (Market Harborough, Oadby, Corby & Oakham)

Home Instead (Market Harborough, Oadby, Corby & Oakham)

Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Home Instead (Market Harborough, Oadby, Corby & Oakham)

Home Instead (Market Harborough, Oadby, Corby & Oakham)

Home Instead (Market Harborough, Oadby, Corby & Oakham)

Home Instead (Market Harborough, Oadby, Corby & Oakham)

Home Instead (Market Harborough, Oadby, Corby & Oakham)

Home Instead (Market Harborough, Oadby, Corby & Oakham)

Home Instead (West Leicestershire & Market Bosworth)

Home Instead (West Leicestershire & Market Bosworth)

Home Instead (Market Harborough, Oadby, Corby & Oakham)

Home Instead (West Leicestershire & Market Bosworth)

Home Instead (West Leicestershire & Market Bosworth)

Home Instead (West Leicestershire & Market Bosworth)

Home Instead (Market Harborough, Oadby, Corby & Oakham)

Home Instead (Hinckley, Burbage & Nuneaton)

Home Instead (Hinckley, Burbage & Nuneaton)

Home Instead (Leicester, Charnwood, Loughborough & Coalville)

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