Home Instead Senior Care (West Leicestershire & Market Bosworth)

50 Boston Road, Beaumont Business Centre, Beaumont Leys, Leicester LE4 1AA

Home Instead Senior Care (West Leicestershire & Market Bosworth)
Home Instead Senior Care (West Leicestershire & Market Bosworth)
Home Instead Senior Care (West Leicestershire & Market Bosworth)

Home Instead Senior Care (West Leicestershire & Market Bosworth) specialise in the care of older adults in their own home, providing a welcoming alternative to life in a care home.

The service is built around the individual needs of each client and is delivered by a handpicked team of CAREGivers – carefully selected for their empathy, compassion, reliability and integrity.

The service is personalised around the wishes of each individual client and covers various areas ranging from companionship, home help or round-the-clock support involving personal care and dementia care.

Home Instead Senior Care invest heavily in training CAREGivers to give them the skills to meet the changing needs of clients.

Group : Home Instead Senior Care

Person in charge: Nisha Chandarana (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 18

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Medication Assistance • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (West Leicestershire & Market Bosworth): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.5 Home Instead Senior Care (West Leicestershire & Market Bosworth) has a Review Score of 9.5 (9.500)

The Review Score of 9.5 (maximum of 10) for Home Instead Senior Care (West Leicestershire & Market Bosworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (West Leicestershire & Market Bosworth) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Home Instead Senior Care (West Leicestershire & Market Bosworth) is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Home Instead Senior Care (West Leicestershire & Market Bosworth) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (West Leicestershire & Market Bosworth)?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (West Leicestershire & Market Bosworth)

  • Daughter of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • Son of Client/Service User
    1

Home Instead was recommended to us by friends, a recommendation that has proved fully justified.
The management has been professional but caring, supportive and do their utmost to support mum, who has Alzheimer's.
The company provides carers and aim to use only 1 or 2 to support mum so that there is a consistency of approach. They establish a close relationship with mum, talk to her and support her requests as much as possible.
They are regarded by mum as friends that she can talk to, have discussions with and thus help her to remain in her own home. The carers are punctual and excellent at keeping in contact with us to discuss mum and to pass on information about events or her condition.
Home Instead has been very helpful in being flexible about the times of care provision when we have had to change times due to family arrangements etc.
I would have no hesitation in recommending the care provision provided by Home Instead, the manager and her team.

How likely would you be to recommend Home Instead Senior Care (West Leicestershire & Market Bosworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Nisha Chandarana, Managing Director at Home Instead Senior Care (West Leicestershire & Market Bosworth) responded to this review on 08 Aug 2017:

Thank you, Peter your Review is really appreciated!

My mum has such a lovely time with staff from Home Instead. They always engage her in conversation and are proactive in suggesting things they can do together; they bake and sort out cupboards and clothes. She has been to the local garden centre for tea and cake and if the weather permits, a short walk is usually fitted into the visit. They make it a special time for mum, which is much appreciated by both of us.

How likely would you be to recommend Home Instead Senior Care (West Leicestershire & Market Bosworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From our first contact, we found Home Instead to be very flexible to our quickly changing needs in the care of my father-in-law, whose condition deteriorated rapidly.
Throughout the short period of care, he was treated kindly and with great dignity; no request was too much to ask of the carers, who showed empathy and worked diligently, but also provided companionship and a regular friendly face, keeping a very human approach to a difficult situation. My father-in-law had an immediate rapport with his main carer; he looked forward to her visits and they always had a laugh together.
My father-law was treated as a person in need of help, not just as a job to be done and we had absolute confidence entrusting him to the care of the Home Instead carers, which made life very much easier for us. We will always be extremely grateful to Home Instead for the brilliant support they provided.

How likely would you be to recommend Home Instead Senior Care (West Leicestershire & Market Bosworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Nisha Chandarana, Managing Director at Home Instead Senior Care (West Leicestershire & Market Bosworth) responded to this review on 17 Feb 2017:

Thank you for your feedback, it is very important to us.

I have been very pleased with the level of care and attention that mum is receiving. Mum has taken very well to her assigned caregiver and really looks forward to her visits. I have noticed a change in mum for the better so we are all very pleased with the service and the effect it is having. Communication with the caregiver and office is also good when it's been necessary to change any dates or medication details.

How likely would you be to recommend Home Instead Senior Care (West Leicestershire & Market Bosworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Nisha Chandarana, Managing Director at Home Instead Senior Care (West Leicestershire & Market Bosworth) responded to this review on 08 Feb 2017:

Thank you.
Your feedback is very important to us.

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Awards / Recognitions

April 2016

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