Home Instead (West Leicestershire & Market Bosworth)

Home Instead (West Leicestershire & Market Bosworth) have been a breath of fresh air for my family. They really do look after my uncle who has dementia and nothing is too much for them. They always keep in touch with us and advise when a new carer is visiting. Would recommend them to anyone!

They have surpassed my expectations and I am exceedingly grateful for their support and good humour.

I would highly recommend Home Instead (West Leicestershire & Market Bosworth) to anyone who is seeking care for a loved one.

I am very happy with the care provided. I get very good help. They provide the right carers who speak my language.

The kind consideration, care and support provided by the whole team enabled my mum to remain in her own home despite her ill health and dementia. The caregivers are fantastic, communicating clearly, dedicated, patient and professional with a good understanding of Mum's needs. The office team provide a first-class service in respect of all administrative and customer service areas. The app provides a current detailed account of each visit, which is reassuring and useful.

Fabulous communication and able to adapt to changes in care. However I have found more recently that I’m not getting callbacks confirming requests made but this may be due to not always speaking to the same person. I cannot fault the carers as they are friendly, professional and supportive across the family.

We engaged the services of Home Instead from August 2020, to provide care support for my mother, twice a day for one hour each session, 7 days a week. The Caregivers have all been excellent & the ability to read their daily reports via the app was most useful & informative. Whenever more help & assistance was required eg Mum having a fall & having to wait for the paramedics, nothing was too much trouble for the Caregivers & their communication with myself was again excellent. I would definitely recommend the services of Home Instead.

We enlisted Home Instead on recommendation and on review of their modus operandi. We needed support in the home for an ageing widowed mother who still enjoyed a full social life and an independent and domestic life and wanted to stay where she had lived all her life but whose diminishing executive skills were affecting the outcome of these endeavours. The team approach meant she always had cover for anything she needed to do, and my mother could rely on a consistent, predictable and reliable relationship, which became more and more important to her as time went on. Home Instead has responded to and met every demand asked of them with efficiency and courtesy. The admin runs like a well-oiled machine, and it has been satisfying working with them, especially as we live remotely. But above and beyond even the excellent office support, something which has blown my mind is the caring competence of Mum's support team. I would not hesitate to recommend Home Instead.

Our mother has dementia and received care for three and a half years. During the week she had one visit a day, rising to three a day as her dementia got worse. Family visited every weekend. The main carer visited throughout and gave excellent care. She provided great support for us, especially when concerns or emergencies arose. Home Instead staff and management are excellent. They are available and quick to respond to any issue. During Covid, managers made sure our mother always received scheduled care visits. Good administration means care plans and arrangements are clear and reliable. The useful app enables family members who live at a distance to read brief reports from each visit. Our mother is moving to a care home for 24-hour care. We greatly appreciate and highly recommend Home Instead.

A big thank you to Home Instead (West Leicestershire & Market Bosworth) for taking such good care of my mum during our recent two-week holiday. As she lives with us and I am her usual carer, holiday planning had been proving tricky, but having Home Instead carers popping in twice a day really did help us to enjoy our trip knowing she and our cats were being looked after. (Special thanks to the carers for keeping such a close eye on the cats for us as well as my mum!) My mum enjoyed the companionship provided by the carers too and felt reassured knowing she was being taken care of. We would definitely use Home Instead for holiday cover again.

Much improved service since the introduction (or engagement) of the Field Care Supervisor, albeit after a period of using the Home Care service and at the time of a formal review. We now have access to the online care programme portal, where we can check Mum's progress. Previously we had noticed that one of the carers was quite young with long fake fashion nails that we did not think were suited to cooking Mum’s evening supper, the field care supervisor intervened and we believe we now have a good team of carers for Mum.

The service provided has been regular and consistent, using the same small team of carers to prepare meals and give companionship to a 93-year-old man with dementia. Despite initial and occasional ongoing difficulties with access, they have provided the care required in a cheerful and sensitive manner. We live several hundred miles away, so do not actually meet the care staff, but the app is very good for letting us see how things are going.

The small team of care staff have maintained an excellent working relationship with my uncle, who is 93 and has dementia. He does not remember anyone from one day to the next, but the staff continue to carry out their work in a positive and sensitive manner. Their recording of visits in the app lets me know how visits have gone and what has been done as we live too far away to meet the care staff in person.

Big thank you Home Instead. We couldn't manage without you and I have no hesitation in recommending you all to anyone who needs care at home.

Home instead carers have provided this assistance in the mornings for two years. This helps my wife who otherwise is my full-time carer and gives her an hour to herself each day.

The team at Home Instead have been fantastic in arranging support for my mother. The caregivers are caring to her needs and make helpful suggestions about ways to help her and enhance her quality of life. The app means that we are updated after every visit, so always know what she has been doing and if there are any concerns. The office staff are available by phone or email and respond promptly to all my queries. I am very pleased with the service they provide and would highly recommend them to others.

Our carer has turned a very reluctant client into someone that so very much looks forward to having her come again.

Home instead capture exactly the right balance between completing the job that she is called in to do, whilst doing it in a friendly manner.

Quality of care is very good. Carers are attentive, professional and interested. They show up on time and do what is expected and are always courteous and good-humoured. Management listen to our concerns, keep us informed and are keen to help where possible.

The girls are all fantastic and my father in law, loves them attending his home.