Home Instead (West Leicestershire & Market Bosworth)

46 Boston Road, Beaumont Business Centre, Beaumont Leys, Leicester LE4 1AA
Review Us
9.8 77 Reviews
  • Home Instead (West Leicestershire & Market Bosworth), Leicester
Home Instead (West Leicestershire & Market Bosworth) specialises in the care of older adults in their own home, providing a welcoming alternative to life in a care home.

The service is built around the individual needs of each client and is delivered by a handpicked team of Care Professionals – carefully selected for their empathy, compassion, reliability and integrity.

The service is personalised around the wishes of each individual client and covers various areas ranging from companionship, home help or round-the-clock support involving personal care and dementia care.

Home Instead invests heavily in training Care Professionals to give them the skills to meet the changing needs of clients.
Show Home Instead (West Leicestershire & Market Bosworth) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: from £1850

These prices are only a guideline, please contact Home Instead (West Leicestershire & Market Bosworth) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nisha Chandarana (Managing Director)

Home Instead (West Leicestershire & Market Bosworth) Reviews (77)

9.8

Home Instead (West Leicestershire & Market Bosworth) has a Review Score of 9.8 (9.798) out of 10, based on 19 reviews in the last 2 years.
Over all time Home Instead (West Leicestershire & Market Bosworth) has 77 reviews.

Overall Experience
  • 67
  • 10
  • 0
  • 0
  • 0
Date Published
  • 77
  • 0
  • 5
  • 19
  • 58
Reviewer Connection to Home Instead (West Leicestershire & Market Bosworth)
  • 42
  • 15
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 77, showing 61-77
Review from Annette B (Daughter of Client) published on 29 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Much has been documented about care for the elderly and the daunting task many family members feel they face when trying to support elderly loved ones particularly when they want to remain in their own home. I approached Home Instead after a recommendation and a less than acceptable experience with
another care provider. My 87-year-old father was very clear about what he wanted and from start to finish the team at Home Instead were amazing. They were clear that it wasn't just about finding a carer but finding the right fit of personality and skills for my Pa. He now has a regular carer with whom he has already built a great relationship based on trust and mutual respect. He really looks forward to her visits (and her amazing cooking) and her care has made a positive difference to his general wellbeing. Needless to say, it's a huge relief to know that Pa is happy and well cared for. I'm very grateful to the Home Instead team and in particular to his lovely carer! Thank you.
Reply from Nisha Chandarana at Home Instead (West Leicestershire & Market Bosworth)

Thank you Annette, your review is very valuable to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline S (Daughter of Client) published on 1 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been dealing with the team for the past year (my mum). They are always willing to help and listen. They have given me advice-options to help. The carers are "on the ball" and with any worries I am contacted. I feel confident that my mum is safe, happy and being looked after. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Louise P (Daughter of Client) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum looks forward to her daily visits from her carers. They put a lot of thought into engaging her in different activities based on her needs and interests. I have the peace of mind that a friendly carer will check on her wellbeing as well as her physical health.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret B (Daughter of Client) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How fortunate that we found Home Instead Senior Care (West Leicestershire & Market Bosworth)! My father has lived alone for 18 years and has managed incredibly well. Age 93 years and disabled, he now needs regular contact on a daily basis. I live 30 miles away and travel at least three times a week
to be with him. The care and respect given by Home Instead Senior Care (West Leicestershire & Market Bosworth) is superb. I have every confidence. They treat my dad, a lovely gentleman, in the best possible way.
Reply from Nisha Chandarana at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your wonderful review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah W (Daughter of Client) published on 16 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead are so much better than the previous agency who looked after my mum. They always arrive on time and stay for the full time that we have requested. They never rush mum and always talk to her about what they are doing and treat her with respect and consider her dignity. They also consider
my Dad’s wishes and feelings about my mum's care as far as possible and are always cheery and friendly.
Reply from Nisha Chandarana at Home Instead (West Leicestershire & Market Bosworth)

Thank you Sarah, we really value your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah G (Daughter of Client) published on 9 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Mum lives with me, I spent 6 weeks calling care companies, most didn't even call back. Home Instead did! From the moment the lady walked through my door I had a good feeling! Soon aftercare started for Mum. I had concerns, firstly that Mum gets the care and respect she rightly deserves and
secondly, having people in my home I hadn't got to know properly. It took just one visit from Mums carer to put my mind at rest. Having returned home, I found Mum happy, content, looking fabulous, bright as a button and ready for the day, telling me how lovely the lady was! My home was as I left it with the carer tidying up after Mum. I love this company, they send the same carer so your loved one builds a friendship up with them. They give their carers enough time to get the job done without rushing so your loved one is not rushed. My household feels like we have made a good friend and I can't recommend them enough! If you need care, get what you deserve and go with these, you won't be disappointed!
Reply from Nisha Chandarana at Home Instead (West Leicestershire & Market Bosworth)

I appreciate your lovely review Sarah, Thank you. It helps us in our endeavour to maintain or improve our services to our valued clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kathryn G (Daughter of Client) published on 31 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the level of care offered to my mother. The carers are all wonderful, attentive, supportive and kind. If I struggle with times when I cannot look after Mum due to other family commitments, the lovely office staff try their utmost to help me out. Overall I can safely say
that I feel confident in my decision to continue Mum's care in her own home which wouldn't be possible without this brilliant Home Instead service.
Reply from Nisha Chandarana at Home Instead (West Leicestershire & Market Bosworth)

Thank you Kathryn, your review is very valuable for us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joanna B (Daughter of Client) published on 22 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family could not have been happier with the care and support provided by Home Instead. My dad was looked after wonderfully and mum was supported so well in caring for my dad. The carers were tailored to us and they couldn't have been any better. They became part of the family. Dad was treated
with dignity and respect and their help added quality to the last year of dad's life. I can't praise the carers or the company highly enough and would gladly recommend them to anyone requiring care for themself or a loved one. They provide genuine care and support to those who need it aswell as the extended family and we are very happy with our involvement with them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nick S (Son of Client) published on 9 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention given to mum since we employed Home Instead 10 months ago have been outstanding.
From our first meeting with the manager, we felt reassured that mum's needs would be met and they were, from everyone.
Mum looked forward to her twice daily visits, she enjoyed the companionship
of all of her caregivers she particularly enjoyed the games of Scrabble.
Whenever we contacted the office the staff have always been friendly, our requests or concerns were always dealt with very efficiently.
Recently she had the misfortune of a fall, the caregiver that day went above and beyond the call of duty, even accompanied mum to the hospital for which we are very grateful, the office staff were excellent at keeping us in the picture.
Mum has now taken residence in a retirement home and it is for this reason only that we no longer need the care from Home Instead.
We could not recommend all of the Home Instead team highly enough!
Reply from Nisha Chandarana at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your review. We would like to wish your mum the very best in her new home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Urvashi P (Daughter of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having tried many other care providers, I have now found a provider who will work with me to provide the highest tailor-made care for my mother. It is very reassuring to know my mother's needs are met in the way she likes to do things. The carers are very patient and attentive and encourage my mother
to do the things she used to like, such as go for walks and talk.
Any communications made with carers are duly noted and carried out eg leaving the radio/ tv on certain days, getting her ready on time for day centers, shopping for items needed, creams applied etc.
The consistent timing of each care call helps enormously, due to mums condition. At the same time, they will do their best to fit in extra calls when my mum is ill, or change times if needed.
I find the office very professional, friendly and helpful. It is always stressful managing a loved ones care, but they make it very easy by being caring and reliant. I am even able to get a quick response in out of office hours.
Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your review. It helps us in our endeavour to maintain or improve our services to our valued clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane D (Friend of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased with the quality of the care received by my client - professional, caring, empathetic and most of all, going the extra mile. Thank you so much to the manager - your team is amazing!
Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your review, it helps us in our endeavour to improve our services that we provide to our valued clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Daughter of Client) published on 2 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are all very pleased with the care that my mother is being given. She enjoys the carers visits and she has found that they are very happy to do any task that she requests of them. We have already recommended the service to friends.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pam (Power of Attorney of Client) published on 2 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I hold Power of Attorney for an eighty four year old lady who I have personally known for more than forty years. Five months ago I found it necessary to sell her home and purchase a flat for her. At the same time she broke her second hip and I decided to find carers for her. She is visited twice
a day for personal care and meal provision. The care team also take her to appointments, such as doctors and dentists. Other outside visits are also undertaken. I personally am very impressed so far with this company. I am also pleased with the contact with myself which is virtually always by email which is quick and efficient.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter D (Son of Client) published on 8 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead was recommended to us by friends, a recommendation that has proved fully justified.
The management has been professional but caring, supportive and do their utmost to support mum, who has Alzheimer's.
The company provides carers and aim to use only 1 or 2 to support mum so that there
is a consistency of approach. They establish a close relationship with mum, talk to her and support her requests as much as possible.
They are regarded by mum as friends that she can talk to, have discussions with and thus help her to remain in her own home. The carers are punctual and excellent at keeping in contact with us to discuss mum and to pass on information about events or her condition.
Home Instead has been very helpful in being flexible about the times of care provision when we have had to change times due to family arrangements etc.
I would have no hesitation in recommending the care provision provided by Home Instead, the manager and her team.
Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you, Peter your Review is really appreciated!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jennifer C (Daughter of Client) published on 19 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has such a lovely time with staff from Home Instead. They always engage her in conversation and are proactive in suggesting things they can do together; they bake and sort out cupboards and clothes. She has been to the local garden centre for tea and cake and if the weather permits, a short walk
is usually fitted into the visit. They make it a special time for mum, which is much appreciated by both of us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan (Daughter-in-law of Client) published on 17 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first contact, we found Home Instead to be very flexible to our quickly changing needs in the care of my father-in-law, whose condition deteriorated rapidly.
Throughout the short period of care, he was treated kindly and with great dignity; no request was too much to ask of the carers, who
showed empathy and worked diligently, but also provided companionship and a regular friendly face, keeping a very human approach to a difficult situation. My father-in-law had an immediate rapport with his main carer; he looked forward to her visits and they always had a laugh together.
My father-law was treated as a person in need of help, not just as a job to be done and we had absolute confidence entrusting him to the care of the Home Instead carers, which made life very much easier for us. We will always be extremely grateful to Home Instead for the brilliant support they provided.
Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your feedback, it is very important to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel K (Daughter of Client) published on 8 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the level of care and attention that mum is receiving. Mum has taken very well to her assigned caregiver and really looks forward to her visits. I have noticed a change in mum for the better so we are all very pleased with the service and the effect it is having. Communication
with the caregiver and office is also good when it's been necessary to change any dates or medication details.
Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you.
Your feedback is very important to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Home Instead (West Leicestershire & Market Bosworth) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Home Instead (West Leicestershire & Market Bosworth) is calculated as follows: ( (92 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Leicestershire & Market Bosworth) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (13)

Meet the Team (5)

Nisha

Nisha Chandarana

Job Title: Managing Director Joined: 2016

Nisha qualified as a Dispensing Optician and worked as a General Manager for Vision Express. In her six years at Vision Express, she was involved in the growth of the organization, leading the set-up and the operation of new stores.


After a career break to focus on her two daughters, Nisha joined Leicester, Leicestershire and Rutland Community Foundation as a Consultant, advancing Philanthropy within Leicestershire and Rutland.


Nisha was attracted to Home Instead after experiencing poor care for her own mother and realizing how high-quality care can make a real difference to people’s lives and lives of their families.

Bhavesh

Bhavesh Chandarana

Job Title: Co-owner Joined: 2016

Bhavesh has a Degree in Business Management and has run a Textiles Business in Leicester for 30 years. He shares the same sentiments about good quality care for seniors as his wife Nisha, whom he has been married to for 30 years. He will be supporting Nisha with his business experience in fulfilling her mission in providing premium quality care in the local area.


Bhavesh enjoys the gym and most sports but is passionate about Golf and Leicester City Football Club.

Steve

Steve Jackman

Job Title: Operations Manager Joined: 2024

As operations Manager, Steve brings over 10 years of experience in optimising and enhancing operational efficiency. Dedicated to creating a supportive and compassionate environment, Steve ensures our team consistently meets the highest standards of care and service that our clients deserve.

Hannah

Hannah Cowles

Job Title: Care Professional Experience and Training Officer Joined: 2023

From a diverse range of adult care roles after leaving school to developing strong management skills at BT, Hannah’s journey has been shaped by a deep commitment to care. She began her career at Home Instead as a Field Care Supervisor, progressed to Care Professional Lead, and now serves as Care Manager. Hannah is passionate about delivering the highest standard of care to clients while supporting the Care Professionals who make it possible.

Sam

Sam Saunders

Job Title: Client Experience Lead Joined: 2016

After taking a career break to raise her two children, Sam embarked on a new path in care. Motivated by a strong desire to grow and progress, she advanced from a Care Professional to Care Coordinator, and now serves as Client Experience Lead. It was Home Instead’s exceptional care and values that initially inspired Sam to pursue a career in the care sector.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (West Leicestershire & Market Bosworth) to verify any information. View our terms and conditions. Home Instead (West Leicestershire & Market Bosworth) has an Enhanced Service - more info.