Home Instead (West Leicestershire & Market Bosworth)

We have been using Home Instead for some time now - Mum is very keen to stay living at home and Home Instead make it possible. Mum started with one visit a day: needed 24-hour care for a while and now has three visits a day. Can't speak highly enough of the Home Instead staff and the respect with which they deal with Mum and its the little extras that you wouldn't expect that really make the difference - such as painting her nails, massaging her ankles and the personal Christmas cards. The administration is also great, e-mailing a weekly schedule so we can make sure that Mum knows who is coming to see her for each visit each day. Mum has three visits a day from her 'friends who help her' - not sure there is much more we could ask for.

I cannot recommend Home Instead enough. From our initial contact with them when my mum needed care at home following a spell in hospital to the last few days of her life, Home Instead have been professional, caring, kind, accommodating and supportive throughout. From simple tasks to complex support, Home Instead have been wonderful. The caregivers are selected personally to suit the client and if you are considering using their services, don't hesitate. My mum came to look at her caregivers as friends and they gave her the support and strength she needed to continue living at home, with the compassion, respect and dignity she deserved as an elderly lady. She remained positive throughout with their support through difficult times towards the end of her life. Thank you for your love and support we as a family couldn't have done it without you.

End of life care. Manager and carers treated my husband with sympathy, gentleness, kindness and great respect.

With living 80 miles away from my mother it is imperative that the staff and carers at Home Instead keep me updated with any areas of concern that they have. They immediately reassure you that everything is under control and somehow filter what is important and relevant and deliver their message in a calm and succinct manner. They give me total confidence that my mother's day to day needs are totally covered in a professional and efficient way.

Much has been documented about care for the elderly and the daunting task many family members feel they face when trying to support elderly loved ones particularly when they want to remain in their own home. I approached Home Instead after a recommendation and a less than acceptable experience with another care provider. My 87-year-old father was very clear about what he wanted and from start to finish the team at Home Instead were amazing. They were clear that it wasn't just about finding a carer but finding the right fit of personality and skills for my Pa. He now has a regular carer with whom he has already built a great relationship based on trust and mutual respect. He really looks forward to her visits (and her amazing cooking) and her care has made a positive difference to his general wellbeing. Needless to say, it's a huge relief to know that Pa is happy and well cared for. I'm very grateful to the Home Instead team and in particular to his lovely carer! Thank you.

I have been dealing with the team for the past year (my mum). They are always willing to help and listen. They have given me advice-options to help. The carers are "on the ball" and with any worries I am contacted. I feel confident that my mum is safe, happy and being looked after. Thank you.

My mum looks forward to her daily visits from her carers. They put a lot of thought into engaging her in different activities based on her needs and interests. I have the peace of mind that a friendly carer will check on her wellbeing as well as her physical health.

How fortunate that we found Home Instead Senior Care (West Leicestershire & Market Bosworth)! My father has lived alone for 18 years and has managed incredibly well. Age 93 years and disabled, he now needs regular contact on a daily basis. I live 30 miles away and travel at least three times a week to be with him. The care and respect given by Home Instead Senior Care (West Leicestershire & Market Bosworth) is superb. I have every confidence. They treat my dad, a lovely gentleman, in the best possible way.

Home Instead are so much better than the previous agency who looked after my mum. They always arrive on time and stay for the full time that we have requested. They never rush mum and always talk to her about what they are doing and treat her with respect and consider her dignity. They also consider my Dad’s wishes and feelings about my mum's care as far as possible and are always cheery and friendly.

My lovely Mum lives with me, I spent 6 weeks calling care companies, most didn't even call back. Home Instead did! From the moment the lady walked through my door I had a good feeling! Soon aftercare started for Mum. I had concerns, firstly that Mum gets the care and respect she rightly deserves and secondly, having people in my home I hadn't got to know properly. It took just one visit from Mums carer to put my mind at rest. Having returned home, I found Mum happy, content, looking fabulous, bright as a button and ready for the day, telling me how lovely the lady was! My home was as I left it with the carer tidying up after Mum. I love this company, they send the same carer so your loved one builds a friendship up with them. They give their carers enough time to get the job done without rushing so your loved one is not rushed. My household feels like we have made a good friend and I can't recommend them enough! If you need care, get what you deserve and go with these, you won't be disappointed!

I have nothing but praise for the level of care offered to my mother. The carers are all wonderful, attentive, supportive and kind. If I struggle with times when I cannot look after Mum due to other family commitments, the lovely office staff try their utmost to help me out. Overall I can safely say that I feel confident in my decision to continue Mum's care in her own home which wouldn't be possible without this brilliant Home Instead service.

We as a family could not have been happier with the care and support provided by Home Instead. My dad was looked after wonderfully and mum was supported so well in caring for my dad. The carers were tailored to us and they couldn't have been any better. They became part of the family. Dad was treated with dignity and respect and their help added quality to the last year of dad's life. I can't praise the carers or the company highly enough and would gladly recommend them to anyone requiring care for themself or a loved one. They provide genuine care and support to those who need it aswell as the extended family and we are very happy with our involvement with them.

We could not recommend all of the Home Instead team highly enough!

I find the office very professional, friendly and helpful. It is always stressful managing a loved ones care, but they make it very easy by being caring and reliant. I am even able to get a quick response in out of office hours.

I am so pleased with the quality of the care received by my client - professional, caring, empathetic and most of all, going the extra mile. Thank you so much to the manager - your team is amazing!

We are all very pleased with the care that my mother is being given. She enjoys the carers visits and she has found that they are very happy to do any task that she requests of them. We have already recommended the service to friends.

I hold Power of Attorney for an eighty four year old lady who I have personally known for more than forty years. Five months ago I found it necessary to sell her home and purchase a flat for her. At the same time she broke her second hip and I decided to find carers for her. She is visited twice a day for personal care and meal provision. The care team also take her to appointments, such as doctors and dentists. Other outside visits are also undertaken. I personally am very impressed so far with this company. I am also pleased with the contact with myself which is virtually always by email which is quick and efficient.

I would have no hesitation in recommending the care provision provided by Home Instead, the manager and her team.

My mum has such a lovely time with staff from Home Instead. They always engage her in conversation and are proactive in suggesting things they can do together; they bake and sort out cupboards and clothes. She has been to the local garden centre for tea and cake and if the weather permits, a short walk is usually fitted into the visit. They make it a special time for mum, which is much appreciated by both of us.

My father-law was treated as a person in need of help, not just as a job to be done and we had absolute confidence entrusting him to the care of the Home Instead carers, which made life very much easier for us. We will always be extremely grateful to Home Instead for the brilliant support they provided.