Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)

2 Brook Farm Park, Gaddesby Lane, Rearsby, Leicester LE7 4ZB

Home Instead Charnwood Leicester supports older people to stay in their own home for longer.

The care staff believe there is no place like home and offer companionship, personal and home help support and care to people in their own home.

It offers a premium service with a minimum of one hour calls and the same CareGiver to each visit at the same time. The CareGiver is personally matched with similar interests. The service specialises in dementia care. All CareGivers are fully trained and look after clients as if they were their own family friend.

Group : Home Instead Senior Care

Person in charge: Lisa Cunningham (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 26

Staff Languages (other than English): Gujarati

Fees Guide: £24

Services Offered: Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Medication Assistance • Physical Disability • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.815 for Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville) is calculated as follows: ( (45 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville) has a Review Score of 9.8 (9.815) from 9 Reviews

Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)

  • Daughter of Client/Service User
    3
  • Son of Client/Service User
    3
  • Client / Service User
    2
  • IMCA (Independent Mental Capacity Advocate)
    1

All of the carers do a great job with my mum. They actually seem to enjoy what they are doing and give a great standard of care.

How likely would you be to recommend Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

All the care givers that I have met during the time my mother has been a client have been professional and personable and really appear to care. They do all they can to make her happy and comfortable in her own home and since she was widowed they have been understanding and empathetic. Without Home Instead care, she would have had to go in to permanent care.

How likely would you be to recommend Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Brilliant after horrendous experiences with the previous 3 care companies. It is wonderful not to have to worry about mums care.
Keep up the good work.

How likely would you be to recommend Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

As far as I am concerned, I am very pleased and happy with the service as a whole. I am cheered up by all the team who come to care for me and look forward to seeing them all. They are all well organised. I feel the staff are chosen exceptionally well to suit me and all are very friendly and professional.

How likely would you be to recommend Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Since Home Instead have been caring for my mother-in-law. Things have been a lot easier in the mornings and at night knowing that someone is there to help put her to bed and help her get up in the mornings.

How likely would you be to recommend Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I think the boxes that have been ticked speaks for itself.

I would like to say how surprised I was at the helpfulness of the girls who cared for my dad.

How likely would you be to recommend Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

My mother was very reluctant to have a carer in her house when we first suggested it to her. It was, therefore, a great relief when she met and liked her carer. She looks forward to her visits five times a week. The carer has developed an excellent relationship with our mother and has often helped out and been flexible when required, including taking our mother to medical appointments. We are all very pleased with the service that our mother receives and means that she is able to stay in her own home.

How likely would you be to recommend Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Carers come on time. Very friendly and professional. Did everything asked of them with smiles and chat.

How likely would you be to recommend Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

As an Independent Advocate, I have to be sure that the care providers I recommend to my clients offer a first class service. I found the approach from Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville) to be excellent, professional and caring. The review carried out to ensure they understood the client's needs, interests and expectations was one of the most thorough I have come across.

How likely would you be to recommend Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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