Home Instead (Leicester, Charnwood, Loughborough & Coalville)

54 Church Gate, Loughborough LE11 1UE
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9.4 46 Reviews
  • Home Instead (Leicester, Charnwood, Loughborough & Coalville), Loughborough
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9.9

Care Provided by Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Available on request

These prices are only a guideline, please contact Home Instead (Leicester, Charnwood, Loughborough & Coalville) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Charlotte Johnson (Director)
Are you the Owner/Manager of Home Instead (Leicester, Charnwood, Loughborough & Coalville)? View your Advertising Options

Home Instead (Leicester, Charnwood, Loughborough & Coalville) Reviews (46)

9.4

Home Instead (Leicester, Charnwood, Loughborough & Coalville) has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Instead (Leicester, Charnwood, Loughborough & Coalville) has 46 reviews.

Overall Experience
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Date Published
  • 46
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Reviewer Connection to Home Instead (Leicester, Charnwood, Loughborough & Coalville)
  • 24
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Total of 46, showing 21-40
Review from Lynn B (Daughter of Client) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the care. Always on time and such lovely people. My father is always treated with respect and care. The carers always offer help and are willing to support both of us. They always go that little bit more.
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Review from Jane M (Daughter of Client) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of the care provided is excellent. The carers seem to genuinely enjoy their work and they are very responsive to Mum’s needs. They have taken appropriate action when emergencies arose. Unlike other agencies, there is complete continuity of care and the small same team cover all of the visits.
Communication both ways has been excellent and even when contacting the office out of hours I am greeted by a friendly, helpful professional, which is reassuring. As a family, we have been delighted with our choice of Home Instead.
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Review from Anne B (Daughter-in-law of Client) published on 14 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided was absolutely excellent. The carers were friendly but professional and efficient. My father-in-law was relaxed and comfortable around all the people he met. The company endeavours to keep the support team the same to allow a pleasant and trusting relationship to develop. The people
in the office were supportive and understanding with my husband and I, exhibiting flexibility and advice when circumstances were in flux and updating us with any concerns or points they felt we might not be aware of at such times. We felt that everyone we spoke to knew who my father-in-law was and understood his needs. He looked forward to their visits. In conclusion, we would like to express our gratitude to the carers of Home Instead for their consistent service in these current extraordinary days.
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Review from Denise B (Relative of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead are an amazing Care Company! The CareGivers are some of the kindest and loveliest Ladies I have ever met. Because we live 170 miles away we rely on this amazing team to deliver daily care to our two Aunties and they certainly do that and more! They give us peace of mind and deliver a service
which is ‘second to none’. A million thanks to you all.
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Review from Carol B (Daughter of Client) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In April 2019 my sister and I needed to quickly put in place a care package for our mother. Home Instead was recommended by both family and friends and we have never looked back. From the 1st meeting to discuss Mum’s initial needs to meeting her primary care team a couple of days later, the service
provided has been friendly and caring whilst maintaining professionalism. Visits are punctual, organised and the care given is of the very highest standard. The last six weeks have only endorsed what an excellent decision we made - ranging from the regular comprehensive but sensitive protocol updates from the management team to the friendship and companionship delivered by the carers, affording us such wonderful peace of mind that Mum is so well cared for while we are unable to make those visits ourselves. Reading the twice-daily updates on the App provides the reassurances that all checks are in place and followed for the benefit of both caregiver and client. Excellent, thank you.
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Review from Janet G (Daughter of Client) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been absolutely delighted with the care provided for Mum and Dad by Home Instead since October last year. The CareGivers and Management Team are very caring, professional, efficient, proactive and positive in their approach. Thank you very much to everyone, for helping to ensure Mum and Dad
are happy and well cared for, especially during these difficult and uncertain times.
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Review from Kate (Daughter of Client) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Home Instead highly enough. The team on the phone are great but the team who go out to see mum are amazing. She prefers to see them to her family! They have got to know her interests and needs, they treat her as the intelligent adult she is and go over and above their duty to enhance
her life and keep her in her home. Worth every penny. At a time when the family cannot go and see her, it is reassuring to know she is so well cared for. Thank you.
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Review from Carol H (Daughter of Client) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We employed the agency for Mum not long before the Covid-19 virus lockdown and are so happy that we did.
The carers go above and beyond to ensure Mum has everything she needs. Our family is spread around the country so Mum’s carer ensures we keep in regular contact with Mum via video calls as she wouldn’t
be able to do this herself. That way she’s been able to see much loved grandchildren whilst she’s stuck indoors.
I was also able to get Mum’s vital medication changed due to her carer’s intervention without the stress that it would have caused during these difficult times.
Living more than 200 miles away, I can be reassured by the app on my phone which gives updates on how Mum is.
Mum thoroughly enjoys her carers visits and says they give a consistent high level of care. She also has the same carers which is important for her too.
The reassurance that Mum is well looked after means that her and her family have stayed safe and happy particularly during the lockdown period.
Reply from Charlotte Johnson, Director at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you so much for your recognition and kind words, it is so appreciated and we are privileged to be looking after your Mum.

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Review from Jill H (Sister of Client) published on 20 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found this to be a very responsive service; who offer a high level of care and also appear to support their staff well.
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Review from Sue K (Daughter of Client) published on 7 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending Home Instead for caregivers. We employed Home Instead on behalf of Mum, initially in January 2018. We all welcomed the fact that there was continuity of the caregivers themselves and that they arrived at the allotted time too. Mum enjoyed the extra companionship/friendship,
whether it be over a cuppa at home, a meal out, a trip out to the shops or a drive around the local countryside. The caregivers had an understanding of Mums condition, enabling them to help in any way they could, including taking Mum to surgery/dental appointments. They always showed care and understanding, in what became difficult visits for them all, latterly. The office staff were also attentive when we met or spoke with them. The team, as a whole, were able to offer advice and guidance to us when needed, which enabled us to help with Mums care too.
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Review from Maria G (Daughter of Client) published on 19 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum enjoyed the regular care and support the caregivers gave. They were always on time and when she progressed to being able to go out with support, she enjoyed their company when taking her out for coffee and to the hairdressers etc.
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Review from Françoise D (Daughter of Client) published on 12 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum seems really happy with the visits received from the caregivers of Home Instead. She was afraid that there would be an endless turnover of different caregivers but was happily surprised to have the few, same people over the weeks. The care given is really catered to her needs and desires and has
enabled Mum, now 95 years old, to stay at home - which is what she really wanted.
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Review from I A (Daughter of Client) published on 12 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have already recommended Home Instead to friends and colleagues who happen to be in other areas of the UK and would have no hesitation in recommending the Charnwood branch. They have been helping my parents now for over 18 months and throughout have been flexible to changing needs and unfailingly
kind to us all. The Care-Givers who visit have all been wonderful people so that despite their professionalism it has been like welcoming a friend into the home. This month one Care-Giver arrived to find my father unwell and, assessing the situation quickly, correctly called 999 so that he could be admitted to A & E for necessary treatment. I arrived at the house as he was being loaded into the ambulance to find that she had also already packed a hospital bag for him. Due to changing needs I can recommend Home Instead for dementia care, personal care, help with household chores and for always providing a friendly face, putting my mind at ease when I cannot be with my parents myself.
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Review from Joyce B (Wife of Client) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with care.
Lovely ladies help my husband shave and take him out.
I can go out with peace of mind, not having to worry about him.
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Review from Eden C (Daughter of Client) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To get Dad discharged from hospital needed 7 days a week care setting up quickly. Home Instead were able to arrange it speedily and I have nothing but admiration for their sensitive and effective recruitment of enough great carers to relieve me of the stress and worry. Dad (97) is better cared for than
I could have dared hope and is happily able to stay safely in his own home.
Reply from Charlotte Johnson at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you so much for this recognition and kind words, this review made me well up and it is so appreciated by all of the team to have the acknowledgement - we try so hard and we are so happy that the care has been just as the client and clients family had hoped for.

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Review from Patricia B (Wife of Client) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wouldn't hesitate to recommend the care company. The carers are kind, considerate and extremely helpful and reliable.
As full-time carer to my husband, I do not know what I would do without them. Not only do they give my husband excellent personal care but they also brighten up my day tremendously.
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Review from Leigh R (Daughter of Client) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 6 months of receiving dreadful service from 3 other companies, we found this company. Just wish we had found them sooner. Excellently run from management down, very professional, superb care and support. Couldn't fault them.
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Review from Rachel K (Daughter of Client) published on 5 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the carers do a great job with my mum. They actually seem to enjoy what they are doing and give a great standard of care.
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Review from Alison M (Daughter of Client) published on 1 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the care givers that I have met during the time my mother has been a client have been professional and personable and really appear to care. They do all they can to make her happy and comfortable in her own home and since she was widowed they have been understanding and empathetic. Without Home
Instead care, she would have had to go in to permanent care.
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Review from Paul P (Son of Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant after horrendous experiences with the previous 3 care companies. It is wonderful not to have to worry about mums care.
Keep up the good work.
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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (25)

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