Home Instead (Leicester, Charnwood, Loughborough & Coalville)

54 Church Gate, Loughborough LE11 1UE
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9.6 46 Reviews
  • Home Instead (Leicester, Charnwood, Loughborough & Coalville), Loughborough
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Available on request

These prices are only a guideline, please contact Home Instead (Leicester, Charnwood, Loughborough & Coalville) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Charlotte Johnson (Director)
Are you the Owner/Manager of Home Instead (Leicester, Charnwood, Loughborough & Coalville)? View your Advertising Options

Home Instead (Leicester, Charnwood, Loughborough & Coalville) Reviews (46)

Total of 46, showing 41-46
9.6

Home Instead (Leicester, Charnwood, Loughborough & Coalville) has a Review Score of 9.6 (9.602) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (Leicester, Charnwood, Loughborough & Coalville) has 46 reviews.

Overall Experience

  • 44
  • 2
  • 0
  • 0
  • 0

Date Published

46
2
2
7
39

Review from J S (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Home Instead have been caring for my mother-in-law. Things have been a lot easier in the mornings and at night knowing that someone is there to help put her to bed and help her get up in the mornings.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gay M (Client) assisted by family/friend published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I am concerned, I am very pleased and happy with the service as a whole. I am cheered up by all the team who come to care for me and look forward to seeing them all. They are all well organised. I feel the staff are chosen exceptionally well to suit me and all are very friendly and professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tony L (Son of Client) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the boxes that have been ticked speaks for itself.


I would like to say how surprised I was at the helpfulness of the girls who cared for my dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Son of Client) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very reluctant to have a carer in her house when we first suggested it to her. It was, therefore, a great relief when she met and liked her carer. She looks forward to her visits five times a week. The carer has developed an excellent relationship with our mother and has often helped out
and been flexible when required, including taking our mother to medical appointments. We are all very pleased with the service that our mother receives and means that she is able to stay in her own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C O (Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers come on time. Very friendly and professional. Did everything asked of them with smiles and chat.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne W (Independent Advocate Deputyship) published on 5 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As an Independent Advocate, I have to be sure that the care providers I recommend to my clients offer a first class service. I found the approach from Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville) to be excellent, professional and caring. The review carried out to ensure
they understood the client's needs, interests and expectations was one of the most thorough I have come across.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is calculated as follows: ( (38 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (25)

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