Prestige Care 247
Prestige Care 247
Prestige Care 247

Prestige Care 247 is a CQC registered care provider and is also a supplier of temporary staff to care homes and other care agencies.

It uses the very best care workers in Leicestershire and provides ongoing training to ensure it is offering its clients a professional, high-quality care service.

Its team consists of highly qualified and motivated individuals and its services provide personal care at home where a client's choice of care is fully considered.

The agency values and respects the dignity of clients and respects the diversity of their needs.

Owner : Prestige Care 247 Ltd

Person in charge: Sethekeli Nkomo (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Latest Care Quality Commission* Report on Prestige Care 247: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Prestige Care 247 has a Review Score of 9.9 (9.913)

The Review Score of 9.9 (maximum of 10) for Prestige Care 247 is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Prestige Care 247 in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.913 for Prestige Care 247 is calculated as follows: ( (84 Excellents x 5) + (8 Goods x 4) ) ÷ 92 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Prestige Care 247 is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prestige Care 247?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prestige Care 247

  • Client / Service User
    9
  • Daughter of Client/Service User
    6
  • Son of Client/Service User
    1

Good one to one relationship with provider. Gives me confidence that my mother is receiving her medications on a daily basis. If there is any concern they immediately feedback for my attention. They are nice people to work with and take pride in their service. We have used Prestige 247 since last June (2017) when they responded positively to an immediate care need.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum's carer has shown real kindness, concern and patience. Mum was reluctant to have a carer but has really warmed to her now. As her main carer, it has given me some very valuable time off when I know she is in safe hands. The agency has been excellent in accommodating changes to the regular hours when necessary. I would highly recommend them.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The care and support provided for my mother were centred on her needs and choices with her privacy and dignity being uppermost in the staff members minds. My mother was supported up to the day of her passing and our family will be forever grateful for the excellent care and support both she and us, as a family, received. The management team were always available to ask questions and discuss any concerns/thoughts which made the process, from the assessment and throughout the care being received, straightforward and understandable.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My brother and I could not fault the care and kindness shown to my mother by the home care team. The peace of mind knowing that she is in good hands is priceless and we tell everyone how satisfied we are that our mother is in good hands.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The staff and managers are all extremely kind, understanding and accommodating while remaining professional. A huge relief when you're struggling with serious illness.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

They seem to be a very good company. The staff could not be more excellent. I hope to be with them for as long as necessary.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

We find this company very efficient and professional. Nothing is too much trouble. We never feel rushed and they give us the time we need. The staff are friendly and always appear happy. They never bring their troubles to us but they have an attentive ear for us.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have found my carers very professional, reliable and cheerful in their care of me for the past three weeks.
I look forward to their visits and the help they give me in looking after myself at home, which is very important to me.
They are here at the prescribed times and have been of great help to me in my present situation.
Their advice in dealing with doctors and nurses and financial issues has also been of great assistance to me and is appreciated.

How likely would you be to recommend Prestige Care 247? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Prestige Care 247 provide an excellent service and they do this on a consistent basis.
They are reliable, easy to talk to, easy to get hold of, flexible, understanding and very caring.
I cannot rate or praise the carers and managers highly enough.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I use Prestige Care continuously and I find the service excellent.
I could not fault it.
I would recommend it to anyone.
I give it full marks.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am extremely pleased with the care I am receiving from your agency. All my required needs are met with kindness and consideration as well as efficiency. The punctuality is appreciated. All tasks are well done. The carers are friends who make my life easier.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Prestige Care were excellent, caring, kind and respected the dignity of the person and went the extra mile in caring so well. Nothing was a problem. I felt secure, contented and relaxed.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Since Prestige Care 247 have been in charge of my care, my life has become much easier and much better. My Carers are fantastic and I am completely at ease with them. When joining Prestige I asked for only a couple of Carers at the most and not the 10-20 I've had with previous companies. I fully expected Prestige to be like those previous companies, but they have understood and gave me exactly what I needed. My Carers are wonderful and I now consider them part of the family. They are honestly hands down the best Carers I have ever had and I've had care for 20 years now. I had to go through a lot of care companies before I found the best which are Prestige Care 247! I would trust them to look after any of my family.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Prestige Care 247 were fantastic when we needed overnight care for my 95 yr old father. He was unable to get in and out of bed safely and had been falling and spending hours during the night stuck in the bathroom or sitting in a chair when unable to get back into bed.
The staff were very professional and the carers treated my Dad with dignity and compassion. He developed an excellent rapport with his main carer particularly and spoke very highly of him to all the family.
It brought about an amazing transformation from doddery, confused and vulnerable old man, really suffering from lack of sleep and struggling with personal hygiene and activities of daily living to a normal, well rested chap with a renewed zest for life. He was able to really enjoy his last 6 months of life to the full as a result of the night carers.
Many thanks to all involved.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Prestige Care 247 have been caring for my father on a daily basis for about 6 months, my dad has been very comfortable and looks forward to their visits every day. He was very reluctant to have care from a previous experience, but we have found Prestige Care to be very caring and kind,offering excellent and extremely reliable care. This is very comforting to the family to know he is being cared for by a very genuine company who have my father's interest at heart.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

We were desperate for immediate assistance with caring for my parents, I found Prestige Care 247 on the web, called them, late evening and 45 minutes later they had carers in place to look after my step-father that had been discharged from hospital at very short notices.
All of the staff I have encountered are exceptional, friendly caring individuals. Very good at getting elderly parents that do not want to eat, to actually eat something - this is done in a very caring way ensuring they have enough nutrition in their meals.
They even clean the house and do the laundry. I cannot thank the manager and her team enough, with them onsite, I have complete peace of mind.

As I do not live local, I even receive updates from them on how things are going. First class company.

How likely would you be to recommend Prestige Care 247? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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