Gleberry Support

48 Glebe Road, Hinckley LE10 1HG
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9.9 125 Reviews
  • Gleberry Support, Hinckley
Gleberry Support was established in April 2013 (previously known as Prestige Care 247) with the main aim to offer person centred care in the community. Over the years they have added
and changed their service to meet the needs and requirements of service users. They work on the basis that the staff team and service users are equally important. They continually invest in their services and adapt to the ever changing needs of the sector.

The following packages are available:

Hourly Care: Covering hours between 6 am to 11 pm every day. Bank holiday cover also available.

Sitting service/around the clock care: Services are available 24 hours a day, 7 days a week. Bank holiday cover also available. Hourly charge rates are reduced for 24-hour care packages.

Gleberry Support Hinckley can only accept a minimum of 1-hour visit time slots.

Gleberry Support Hinckley offers the following services:

Hourly care, 24-hour care, P.A. Services, accessing the community, personal care, shopping, general cleaning, live in care, assistance going to appointments, emergency support at night, support with going on holiday, activities support and health issues.

Please allow 30-60 minutes for a thorough, no-obligation assessment in your own home.
Gleberry Support are unable to accept packages without an initial assessment being carried out.

During the assessment you and a team member will discuss the following:
Care needs and wants
Any risks, or additional equipment that may be needed
The times and visit length that is required

Please get in touch with one of the friendly managers to find out more.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.50
  • Weekly Live-in Care Fees: from £1300

We are committed to providing quality, affordable care. All our calls are a minimum of one hour to ensure we deliver the best possible service.


Request a free assessment and meet one of our lovely managers or fabulous senior carers, they will come to you and discuss your needs and requirements to determine the best way that we can support you.


Please allow 30-60 minutes for us to complete a thorough no obligation assessment.

These prices are only a guideline, please contact Gleberry Support to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Prestige Care 247 Ltd t/c Gleberry Support HInckley

Person in charge

  • Sethekeli Nkomo (Manager)

Gleberry Support Reviews (125)

Total of 125, showing 21-40
9.9

Gleberry Support has a Review Score of 9.9 (9.942) out of 10, based on 35 reviews in the last 2 years. Over all time Gleberry Support has 125 reviews.

Overall Experience

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Date Published

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Review from L S (Niece of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Gleberry to be really helpful and supportive. I know they’ll always be there when I need them. The service users were really good with my uncle and supported him well. They would provide him with personal care and support, companionship and take him out for meals and trips. My uncle
really liked the staff and managers alike.
Unfortunately, my uncle passed away in December but the manager who visited him on the day he died stayed with him and me until after he passed away. This I feel is going above and beyond and I really appreciate their support during this difficult time. I’d highly recommend them to anyone.

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Review from Alan B (Son of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediate service, friendly and courteous
Took a lot of pressure off of me knowing that my mum was being looked after. Excellent value and great communication. Dealing with dementia is not an easy job!

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Review from Katie S (Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glebery offers amazing care for my mental health. They enable me to get out and about. They work around my individual needs to enable me to live more independently. The support workers are kind and caring and go above and beyond to help me feel cared and supported. They take me to appointments, help
with the housework and also their social groups means I'm able to get out into the community while feeling supported. The social activities enable me to meet other clients. With a wide range of different activities including going out for food, playing bingo or even to the garden centre. This helps me to feel supported and enjoy the time out. They also manage my medication to enable me to be safe and dispense my medication with ease. Not only do they offer the hours of care they also support me by phone which is always nice to know. Highly recommend to offer individual care.

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Review from H A (Wife of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the service I received from Gleberry Support enough. They were able to provide carers within 24 hours when I was finally able to bring my husband home from hospital. My husband got on really well with the young man allocated to us, and the young lady who took over. They were caring, conscientious
and professional, treating him with dignity and gentleness.

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Review from Marion C (Power of Attorney of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have employed Gleberry for two and a half years, the contract has run smoothly throughout, with all relevant information and care notes regularly reviewed and updated. The care notes app was updated accurately on each visit. Variations in needs were actioned and acknowledged quickly. All carers were
well-trained, professional and pleasant. The care team didn't change much over time so care user got to know them as friends. Their smiles, conversation and company gave comfort during her long illness. The carers were alert to any additional needs and worked as a team with family and professionals. The care user's needs were the sole priority and nothing was too much trouble when occasionally flexibility in care plan was needed. Sadly our care user passed away and the kindness and sympathy was also extended to family.

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Review from Richard A (Son of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent reliable service complimented by efficient, well trained and friendly staff, where nothing is too much trouble. Staff become friends and part of the family. Involving the wider family and great communication takes the pressure off the relatives, knowing professional care is always available.

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Review from Andrea C (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always communicative with us about any issues and will often go out of their way for Mum. Mum has never complained about any one of the ladies and always has positive things to say about the carers.

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Review from Susan M (Daughter-in-law of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gleberry Support cared for my father-in-law and mother-in-law for several years. During this time, their staff members were courteous, caring and efficient. Timekeeping was good and they were always prepared to make extra visits whenever necessary, even at short notice. They treated my in-laws with
good humour, cheerfulness and sensitivity, always preserving their dignity. I would not hesitate to recommend them.

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Review from Lisa B (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gleberry is an excellent care company and provides companionship and care to my mum. They are always ready to help out at short notice. Their care is very safe and secure, and I don't feel worried about my mum when I am working.

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Review from Rachel S (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gleberry was recommended to me by a friend. I’m glad they were; the staff are always so polite, kind, and helpful. They are always at the end of the phone, and nothing ever seems like too much trouble. Thank you, Gleberry- a great company!

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Review from Tom J (Grandson of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly grandfather found himself in sudden need of support following illness. Gleberry came round to do an initial assessment at extremely short notice the evening we made first contact, which was the first sign of the dedication and quality of the service. From there we found all the carers and
management to be kind, friendly and professional. They assisted with all aspects of arranging care, including live-in care for grandad and we felt in safe hands throughout. Overall I was blown away by the service and would recommend to anyone.

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Review from Lynn S (Daughter of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used the services of a chiropodist provided by Gleberry Support. My mum refused any help/care and her toe nails were in a dreadful state. The Chiropodist came to my mum's home on two occasions and did a great job on her toe nails. He is such a lovely man - very happy and smiley, patient, calm and
kind. He succeeded where I had failed. I wouldn't hesitate to recommend him and it was well worth the money for this service. Unfortunately, my mum has now been admitted to a residential care home and will probably be having a different chiropodist. However, well done and thanks to the chiropodist for doing a great job!

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Review from Tara M (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to Gleberry Care for caring for my father! What a journey it’s been - without your support, my dad would not cope on his own in his home. Your care has allowed my dad to live in his own home with the support of his lovely carer!
When my father went into a care home, he was so unhappy!
I was recommended your care company, and when I made a phone to you, your service gave me lots of advice and support. You’ve helped my dad with meetings with adult social care and NHS health!
My dad continues to enjoy the comfort of his own with your 24/7 care! Thank you again!

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Review from Linda R (Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this company enough. Every carer is highly trained, professional, pleasant and extremely helpful. Always punctual and polite. Nothing is too much trouble. Most important of all, they really care. Thank you all so very much.

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Review from Pauline A (Wife of Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, the client, is totally dependent on his prestige carers for his personal care, his safety and his dignity. All staff are cheerful, polite and pleasant, they treat us with respect and kindness but are never intrusive. I find the service they provide very professional and value their support.

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Review from Helen T (Daughter of Client) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care delivered to my father over the months carers tended to him in difficult situations at times. Communication was also good. Regular care reviews happened as well as attention to detail. Staff are usually punctual and very reliable, housework was done to a good standard,
although cooking was not a strong skill. Staff were attentive but some could have been more interactive as they were there for long periods of time. I knew my father was safe and well looked after in their care. A great service, I would recommend it to anyone, they are a can-do company.

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Review from Wendy B (Wife of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is showered twice weekly.
He is always treated with respect, kindness and patience by his caregivers.
All staff at Gleberry I have spoken to are very professional, friendly, willing to spend time to listen to my comments, make helpful suggestions to assist me.
I am very satisfied with
the help both my husband and I have received from the Gleberry team. Many thanks.

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Review from Karen B (Wife of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a sit-in carer once a week for six months so that I could have some ‘me’ time. He had the same lovely carer every week who talked to my husband and did what was asked while I was out. My husband was happy with his carer which meant I didn’t have to worry. The carer always arrived on time
and had time to chat with me too, he was very professional and informed me of any issues. Unfortunately, my husband suffered a stroke and after spending time in hospital, has since had to go into a nursing home but the office text me on numerous occasions to see how my husband was getting on, even though they were no longer caring for him. I would highly recommend this care provider.

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Review from Roger Y (Son of Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been well-cared for, the caring staff have been very receptive to our suggestions to make his care more personal without impacting their own professionalism. It became evident that they really cared, supporting both Dad and ourselves as a family.

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Review from Jenny G (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I used the care company from January 2022 to October 2022 for my elderly mother and was pleased with the level of care she received. It was a difficult time following Covid to find any availability in care, and I was grateful they were able to accommodate my mother’s needs.

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Gleberry Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Gleberry Support is calculated as follows: ( (194 Excellents x 5) + (12 Goods x 4) ) ÷ 206 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gleberry Support is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (4)

Seth

Seth Nkomo

Job Title: Registered Manager

Joined: 2013

I am the Registered Manager at Gleberry Support. I have seen many changes within homecare and faced many challenges, including Covid! Previously, I have experience of working within the Health Care Sector, my aim for Gleberry was to deliver good quality person-centred care at an affordable price, and that's what we do!


My favourite thing about working in care is meeting new people and getting to know them, knowing that we are supporting them in a way that meets their needs and preferences. I really enjoy finding ways that we can make something happen, instead of saying no, we can't do that. An example of this was when we started Gleberry Trips, we were struggling with a wheelchair accessible vehicle, so we took away that worry and Gleberry now owns their first Wheelchair accessible minibus, removing barriers and making things easier for our local community.


You will see me out in the community, completing assessments, reviews, and delivering staff training and of course supporting our service users.


I currently hold my Level 5 Care Management, I also have Train the Trainer qualifications in Moving & Handling, Medication Administration and Safeguarding. I hold my level 3 in Assessing Vocational Achievement (CAVA/RQF) plus many more.

Robert

Robert Charumbwidza

Job Title: Nominated Individual

Joined: 2013

I've been working for Gleberry Support since 2013, and I am the nominated individual. I am also the Foot Health Practitioner and Ear Care Specialist.


My favourite thing about working in care is interacting with our service users and clients. I love to chat and have a laugh with them. I am passionate about delivering high-quality care that meets our service users' needs.


You will see me out in the community, delivering staff training and, of course, supporting our service users, with care calls, Foot Care visits or Ear Care visits.


I currently hold my Level 5 Care Management, and I also have Train the Trainer qualifications in Moving & Handling, Medication, and Basic Life Support.


I also have a Level 3 Award in Education & Training, Certificate in Human Resource Management, Ear Wax Removal Course for Health Professionals, Diploma in Foot Health Practice (DipCFHP), and I am on the Alliance Register.

Stacey

Stacey Hibbert

Job Title: Compliance Manager

Joined: 2021

I've been working for Gleberry Support since February 2021. I started working as a Support Worker, and have held many different positions over my time, from Senior Carer, Deputy Manager, to my current role of Compliance Manager.


My favourite thing about working in care is the variety of my day, no two days are the same, and I really do enjoy meeting and chatting with our service users. I especially used to love hearing about War Time stories with ex-veterans, which sadly are now in decline.


You will see me out in the community, completing assessments, reviews, and delivering staff training
and of course supporting our service users.


I currently hold my Level 4 Care Management and am working towards my Level 5 in Leadership and Management for Care. I also have Train the Trainer qualifications in Moving & Handling and Safeguarding. I hold my level 3 in Assessing Vocational Achievement (CAVA/RQF)

Lumi

Lumi Ndaba

Job Title: Finance/ Payroll Manager

Joined: 2018

I've been working for Gleberry Support since 2018. I started as a Support Worker, and now work in our accounts and payroll department.


My favourite thing about my job is that no two days are the same; it's fast-paced and challenging at times, but I wouldn't have it any other way.


I currently hold my Level 2 NVQ in Health and Social Care. I also have qualifications in Moving & Handling, Medication Administration and Safeguarding.


I have a Bachelor's Degree in Journalism that I obtained in 2008. I'm currently working on my AAT Qualification.

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