Gleberry Support

48 Glebe Road, Hinckley LE10 1HG
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9.9 125 Reviews
  • Gleberry Support, Hinckley
Gleberry Support was established in April 2013 (previously known as Prestige Care 247) with the main aim to offer person centred care in the community. Over the years they have added
and changed their service to meet the needs and requirements of service users. They work on the basis that the staff team and service users are equally important. They continually invest in their services and adapt to the ever changing needs of the sector.

The following packages are available:

Hourly Care: Covering hours between 6 am to 11 pm every day. Bank holiday cover also available.

Sitting service/around the clock care: Services are available 24 hours a day, 7 days a week. Bank holiday cover also available. Hourly charge rates are reduced for 24-hour care packages.

Gleberry Support Hinckley can only accept a minimum of 1-hour visit time slots.

Gleberry Support Hinckley offers the following services:

Hourly care, 24-hour care, P.A. Services, accessing the community, personal care, shopping, general cleaning, live in care, assistance going to appointments, emergency support at night, support with going on holiday, activities support and health issues.

Please allow 30-60 minutes for a thorough, no-obligation assessment in your own home.
Gleberry Support are unable to accept packages without an initial assessment being carried out.

During the assessment you and a team member will discuss the following:
Care needs and wants
Any risks, or additional equipment that may be needed
The times and visit length that is required

Please get in touch with one of the friendly managers to find out more.
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Care Provided by Gleberry Support

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.50
  • Weekly Live-in Care Fees: from £1300

We are committed to providing quality, affordable care. All our calls are a minimum of one hour to ensure we deliver the best possible service.


Request a free assessment and meet one of our lovely managers or fabulous senior carers, they will come to you and discuss your needs and requirements to determine the best way that we can support you.


Please allow 30-60 minutes for us to complete a thorough no obligation assessment.

These prices are only a guideline, please contact Gleberry Support to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Prestige Care 247 Ltd t/c Gleberry Support HInckley

Person in charge

  • Sethekeli Nkomo (Manager)

Gleberry Support Reviews (125)

9.9

Gleberry Support has a Review Score of 9.9 (9.941) out of 10, based on 32 reviews in the last 2 years.
Over all time Gleberry Support has 125 reviews.

Overall Experience
  • 113
  • 11
  • 1
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Date Published
  • 125
  • 7
  • 13
  • 32
  • 93
Reviewer Connection to Gleberry Support
  • 45
  • 26
  • 13
  • 11
  • 8
  • 6
  • 3
  • 3
  • 2
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  • 1
  • 1
  • 1
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Total of 125, showing 81-100
Review from Clare L (Stepson of Client) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Prestige care looked after our stepmother, during the last few weeks of her life. They were absolutely amazing, so kind, compassionate and hard-working.
Communication was amazing and they always went over and above to provide the best care. True angels, we would recommend Prestige care
100%.
We couldn’t have dealt with this difficult time without you, thank you Prestige Care.
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Review from Helen H (Daughter of Client) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable, friendly, caring and capable service; very respectful of the client and good communication from leadership. Extremely supportive of the family during end of life phase of my father's illness. Thank you.
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Review from Vivienne T (Client) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been allocated just two regular carers both are very kind and willing and have strengths in different ways complementing each other. Whether mopping and polishing,preparing tastymeals or giving me a good wash both seem to be happy doing everything to please me. The owner is just lovely and it
has to be said obviously chooses trains and maintains staff with the same lovely personality and kindness as herself, a great business model. I know that whatever crops up she will just be at the end of the phone to get it sorted.
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Review from Rae C (Daughter of Client) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone in the organisation seems to be lovely and Mum is very happy with the ladies who visit her twice a week they are always very willing to assist her with her needs. The WhatsApp group is a great way of being kept informed.
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Review from Ilona T (Daughter-in-law of Client) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the easing of the restrictions put in place due to the virus, we contacted the company and they recommend a carer who would be suitable for our family. We organised a meet and greet in our garden. As this went very well and all of us were happy, we have booked a few hours for the carer and the
service user to spend together. This was very successful and we are looking forward to the next time.
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Review from Annette R (Daughter of Client) published on 11 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Prestige Care in the period between Christmas and new year hoping that they would be able to provide care for my mum to facilitate her discharge from hospital, expecting a suggestion for care to start in the new year. Prestige Care attended to assess my mum on new years day and to her great
relieve, agreed to begin her package of care on the same day.
The carers visiting my mum were always very friendly, caring and supported her recovery. Mum felt that she could not have received better care.
If the need for care for my mum arises again, she would not hesitate in contacting Prestige care again.
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Review from Lorna W (Sister of Client) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige Care currently provides care for my terminally ill sister. My sister's wish was to pass away in her own home. Prestige Care offered a care package that fitted my sister's needs. The staff were always willing to fit in with family, who were able to provide some of the care required. Friendly
and helpful staff provided professional, flexible service.
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Review from S G (Client) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are competent and very friendly. Nothing is too much trouble.
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Review from M J (Client) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care for the past 7 months and I find the staff very helpful and very kind to me as they escort me to do my shopping and go to temple. I am very pleased with their support.
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Review from Kay (Daughter of Client) published on 7 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige Care has been so very caring, understanding, professional, reliable, helpful. I highly recommend them. They have been terrific, 2 members of staff in particular, but, all the staff I encountered were all very caring indeed. Thank you all so very much. I simply cannot thank you all enough.
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Review from Fiona B (Mother of Client) published on 30 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to Prestige Care 247 for delivering such a professional and reliable service. The management and carers are very kind and helpful. My son is very happy with the way he is looked after- with dignity, respect, compassion and friendliness.
We really appreciate the flexibility and responsiveness
of the service. Knowing that my son is in good hands gives us peace of mind and allows his much-needed independence and dignity. We could not ask for a better care company to help our family.
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Review from Lesley W (Daughter-in-law of Client) published on 8 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate everyone at Prestige Care highly enough. After an acute onset of illness, our family were at crisis point when we were needing to be with father-in-law for 24 hours as he was very confused, unable to eat and drink and completely immobile. He became unsafe to be left after falling 3 times
in just 4 hours. After a telephone call, 2 managers came out immediately and assessed our needs and rearranged all Staff Rotas to be able to support us the very next day and as the needs changed again altered things for us. This helped avoid a hospital admission as well as a nervous breakdown for me! Nothing has been too much trouble and they are still willing to alter things to cater for our needs. I cannot thank them highly enough.
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Review from Ian P (Client) published on 10 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Currently happy with the service provided. Arrive on time, polite and helpful. Endeavour to make sure my mother's dignity is respected.
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Review from Mike G (Son of Client) published on 3 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige Care 247 have been assisting my parents now for 6 weeks. We have been very impressed with their empathy and understanding - both parents have forms of dementia. Helping around the house and sitting and talking with them for an hour has proved invaluable. The ability to receive daily updates
is particularly useful, providing a direct link with our parents. We were concerned that our parents may not want carers, or perhaps not get on with them - we should not have worried. Prestige are well-liked and we've had a couple of minor 'emergencies' out of hours, which Prestige have dealt with brilliantly. We had a four-weekly review and will repeat that in future to make sure that we continue to maximise the benefits of working with Prestige Care 247.
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Review from Joanna B (Daughter of Client) published on 13 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Used the service to provide some support for mum whilst I was on holiday. Everyone from the agency was very friendly and the set up was easy. Mum was very impressed with the service. She had 6 visits over 2 weeks and saw the same person for all but one visit. They did a little bit of shopping and provided
company. Will definitely use them again to provide myself and my husband peace of mind whilst we are away.
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Review from Jackie D (Niece of Client) published on 12 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use Prestige twice daily at the weekends to check up and offer support to our elderly aunt who lives in her own home and suffers with dementia. Our aunt is generally self-caring but needs reminders to get herself a proper meal (Prestige help with this) to drink regularly and take her medication.
Auntie loves the visits from the care team and is assured that someone is going to 'pop in' for a chat and a cuppa. We, as relatives, have the knowledge that if anything is wrong or Auntie is not well we will immediately be contacted, we get regular updates throughout the weekend direct from the carers who visit and have the peace of mind to know that should we go away on holiday or away for the weekend they know Auntie and her wishes.
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Review from N M (Client) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very pleasant helpers. They do their job pretty satisfactorily.
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Review from Patricia M (Wife of Client) published on 25 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who is the service user, and I have been very satisfied with the service provided by Prestige since we started using them about a year ago. The staff who have looked after my husband have always been very kind, helpful and professional.
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Review from Lynnette L (Daughter of Client) published on 19 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Prestige 24/7. The staff are really nice and Dad received great care from them. Communication is excellent and they were very responsive to any changes that we asked for.
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Review from Lesley R (Daughter of Client) published on 9 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care company was recommended to me by someone who had used them previously. I have been using Prestige since Jan 2019. I cannot praise them highly enough. My parents both have Alzheimer's and in addition, my dad has Parkinson's. The office staff are very friendly, accommodating and flexible
for my requirements. The care staff are excellent, they arrive on time and stay for the full time they are supposed to be there for. And if they have completed the care needs they will complete other tasks that need to around the house. Absolutely brilliant.
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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Gleberry Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Gleberry Support is calculated as follows: ( (177 Excellents x 5) + (11 Goods x 4) ) ÷ 188 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gleberry Support is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (4)

Seth

Seth Nkomo

Job Title: Registered Manager Joined: 2013

I am the Registered Manager at Gleberry Support. I have seen many changes within homecare and faced many challenges, including Covid! Previously, I have experience of working within the Health Care Sector, my aim for Gleberry was to deliver good quality person-centred care at an affordable price, and that's what we do!


My favourite thing about working in care is meeting new people and getting to know them, knowing that we are supporting them in a way that meets their needs and preferences. I really enjoy finding ways that we can make something happen, instead of saying no, we can't do that. An example of this was when we started Gleberry Trips, we were struggling with a wheelchair accessible vehicle, so we took away that worry and Gleberry now owns their first Wheelchair accessible minibus, removing barriers and making things easier for our local community.


You will see me out in the community, completing assessments, reviews, and delivering staff training and of course supporting our service users.


I currently hold my Level 5 Care Management, I also have Train the Trainer qualifications in Moving & Handling, Medication Administration and Safeguarding. I hold my level 3 in Assessing Vocational Achievement (CAVA/RQF) plus many more.

Robert

Robert Charumbwidza

Job Title: Nominated Individual Joined: 2013

I've been working for Gleberry Support since 2013, and I am the nominated individual. I am also the Foot Health Practitioner and Ear Care Specialist.


My favourite thing about working in care is interacting with our service users and clients. I love to chat and have a laugh with them. I am passionate about delivering high-quality care that meets our service users' needs.


You will see me out in the community, delivering staff training and, of course, supporting our service users, with care calls, Foot Care visits or Ear Care visits.


I currently hold my Level 5 Care Management, and I also have Train the Trainer qualifications in Moving & Handling, Medication, and Basic Life Support.


I also have a Level 3 Award in Education & Training, Certificate in Human Resource Management, Ear Wax Removal Course for Health Professionals, Diploma in Foot Health Practice (DipCFHP), and I am on the Alliance Register.

Stacey

Stacey Hibbert

Job Title: Compliance Manager Joined: 2021

I've been working for Gleberry Support since February 2021. I started working as a Support Worker, and have held many different positions over my time, from Senior Carer, Deputy Manager, to my current role of Compliance Manager.


My favourite thing about working in care is the variety of my day, no two days are the same, and I really do enjoy meeting and chatting with our service users. I especially used to love hearing about War Time stories with ex-veterans, which sadly are now in decline.


You will see me out in the community, completing assessments, reviews, and delivering staff training
and of course supporting our service users.


I currently hold my Level 4 Care Management and am working towards my Level 5 in Leadership and Management for Care. I also have Train the Trainer qualifications in Moving & Handling and Safeguarding. I hold my level 3 in Assessing Vocational Achievement (CAVA/RQF)

Lumi

Lumi Ndaba

Job Title: Finance/ Payroll Manager Joined: 2018

I've been working for Gleberry Support since 2018. I started as a Support Worker, and now work in our accounts and payroll department.


My favourite thing about my job is that no two days are the same; it's fast-paced and challenging at times, but I wouldn't have it any other way.


I currently hold my Level 2 NVQ in Health and Social Care. I also have qualifications in Moving & Handling, Medication Administration and Safeguarding.


I have a Bachelor's Degree in Journalism that I obtained in 2008. I'm currently working on my AAT Qualification.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gleberry Support to verify any information. View our terms and conditions. Gleberry Support has an Enhanced Service - more info.