Gleberry Support

48 Glebe Road, Hinckley LE10 1HG
Review Us
9.9 125 Reviews
  • Gleberry Support, Hinckley
Gleberry Support was established in April 2013 (previously known as Prestige Care 247) with the main aim to offer person centred care in the community. Over the years they have added
and changed their service to meet the needs and requirements of service users. They work on the basis that the staff team and service users are equally important. They continually invest in their services and adapt to the ever changing needs of the sector.

The following packages are available:

Hourly Care: Covering hours between 6 am to 11 pm every day. Bank holiday cover also available.

Sitting service/around the clock care: Services are available 24 hours a day, 7 days a week. Bank holiday cover also available. Hourly charge rates are reduced for 24-hour care packages.

Gleberry Support Hinckley can only accept a minimum of 1-hour visit time slots.

Gleberry Support Hinckley offers the following services:

Hourly care, 24-hour care, P.A. Services, accessing the community, personal care, shopping, general cleaning, live in care, assistance going to appointments, emergency support at night, support with going on holiday, activities support and health issues.

Please allow 30-60 minutes for a thorough, no-obligation assessment in your own home.
Gleberry Support are unable to accept packages without an initial assessment being carried out.

During the assessment you and a team member will discuss the following:
Care needs and wants
Any risks, or additional equipment that may be needed
The times and visit length that is required

Please get in touch with one of the friendly managers to find out more.
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Care Provided by Gleberry Support

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.50
  • Weekly Live-in Care Fees: from £1300

We are committed to providing quality, affordable care. All our calls are a minimum of one hour to ensure we deliver the best possible service.


Request a free assessment and meet one of our lovely managers or fabulous senior carers, they will come to you and discuss your needs and requirements to determine the best way that we can support you.


Please allow 30-60 minutes for us to complete a thorough no obligation assessment.

These prices are only a guideline, please contact Gleberry Support to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Prestige Care 247 Ltd t/c Gleberry Support HInckley

Person in charge

  • Sethekeli Nkomo (Manager)

Gleberry Support Reviews (125)

9.9

Gleberry Support has a Review Score of 9.9 (9.941) out of 10, based on 32 reviews in the last 2 years.
Over all time Gleberry Support has 125 reviews.

Overall Experience
  • 113
  • 11
  • 1
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Date Published
  • 125
  • 7
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  • 32
  • 93
Reviewer Connection to Gleberry Support
  • 45
  • 26
  • 13
  • 11
  • 8
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  • 3
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  • 2
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  • 1
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Total of 125, showing 101-120
Review from Andrew B (Son of Client) published on 25 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been under the care of Prestige 247 since September 2017 and the service it provides is excellent. The carers are very efficient, empathetic and professional. They contact other agencies (district nurses, doctors and hospitals) on my behalf if necessary and have even visited my mother
during short stays in local hospitals, which maintains their continuity of care. They offer a very personal service and are contactable 24 hours a day with a call out service if needed.
I've recommended Prestige 247 to other people who've asked me if I know a care company that is reliable and offers a high level of service.
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Review from Nicholas C (Son of Client) published on 15 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Prestige Care for four weeks now and so far they have been very reliable and on time as promised. Where there is a member of new staff, they accompany an existing member of staff for training purposes and this has proved invaluable for continuity and professionalism. An excellent
care company who we would have no hesitance in recommending.
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Review from Caroline E (Daughter of Client) published on 14 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thoroughly recommend Prestige Care. They are providing a very professional and caring service to my mother. She really looks forward to their visits.
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Review from Charles H (Son of Client) published on 14 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Professional, accessible and flexible, the Prestige Care 247 team have been fantastic in caring for my ageing father who also suffers from onset dementia/Alzheimer's. Despite my father's initial reservations about homecare, they were able to quickly win him over with their genuine attention to care
while keeping the rest of the family abreast of his condition.
All-in-all, a great service from a great team - thank you.
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Review from Jean (Daughter of Client) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, all carers were very good and definitely went the extra mile.
I could not have dealt with the situation we were in without their professionalism, care and assistance.
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Review from Sarah H (Daughter of Client) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother suffers from dementia and needs help to stay independent in her home. The care provided for her has been excellent. She is always treated with dignity and respect and we are kept fully informed of how she is on a daily basis.
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Review from Julie D (Client) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige Care 247 offers an excellent service. They care where many agencies don't. Friendly service on phone. Carers are very friendly and thorough in their roles.
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Review from Jack H (Husband of Client) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff could not be better. Very caring, always pleasant - "a very happy crew" and always willing to go that extra bit to ensure that my wife is settled and comfortable as possible before they leave after each visit - truly 'carers' in every sense of the word!
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Review from R M (Husband of Client) published on 16 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and caring could not fault the service we received.
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Review from Christine T (Daughter of Client) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good one to one relationship with provider. Gives me confidence that my mother is receiving her medications on a daily basis. If there is any concern they immediately feedback for my attention. They are nice people to work with and take pride in their service. We have used Prestige 247 since last June
(2017) when they responded positively to an immediate care need.
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Review from Christine S (Daughter of Client) published on 9 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I could not fault the care and kindness shown to my mother by the home care team. The peace of mind knowing that she is in good hands is priceless and we tell everyone how satisfied we are that our mother is in good hands.
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Review from Alison T (Daughter of Client) published on 9 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's carer has shown real kindness, concern and patience. Mum was reluctant to have a carer but has really warmed to her now. As her main carer, it has given me some very valuable time off when I know she is in safe hands. The agency has been excellent in accommodating changes to the regular hours
when necessary. I would highly recommend them.
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Review from M M (Daughter of Client) published on 9 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support provided for my mother were centred on her needs and choices with her privacy and dignity being uppermost in the staff members minds. My mother was supported up to the day of her passing and our family will be forever grateful for the excellent care and support both she and us,
as a family, received. The management team were always available to ask questions and discuss any concerns/thoughts which made the process, from the assessment and throughout the care being received, straightforward and understandable.
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Review from E R (Client) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and managers are all extremely kind, understanding and accommodating while remaining professional. A huge relief when you're struggling with serious illness.
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Review from S S (Client) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They seem to be a very good company. The staff could not be more excellent. I hope to be with them for as long as necessary.
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Review from Chris B (Client) assisted by family/friend published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find this company very efficient and professional. Nothing is too much trouble. We never feel rushed and they give us the time we need. The staff are friendly and always appear happy. They never bring their troubles to us but they have an attentive ear for us.
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Review from E S (Client) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found my carers very professional, reliable and cheerful in their care of me for the past three weeks.
I look forward to their visits and the help they give me in looking after myself at home, which is very important to me.
They are here at the prescribed times and have been of great help to
me in my present situation.
Their advice in dealing with doctors and nurses and financial issues has also been of great assistance to me and is appreciated.
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Review from C L (Client) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige Care 247 provide an excellent service and they do this on a consistent basis.
They are reliable, easy to talk to, easy to get hold of, flexible, understanding and very caring.
I cannot rate or praise the carers and managers highly enough.
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Review from Anne K (Client) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I use Prestige Care continuously and I find the service excellent.
I could not fault it.
I would recommend it to anyone.
I give it full marks.
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Review from Anne H (Client) published on 13 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care I am receiving from your agency. All my required needs are met with kindness and consideration as well as efficiency. The punctuality is appreciated. All tasks are well done. The carers are friends who make my life easier.
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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Gleberry Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Gleberry Support is calculated as follows: ( (177 Excellents x 5) + (11 Goods x 4) ) ÷ 188 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gleberry Support is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (4)

Seth

Seth Nkomo

Job Title: Registered Manager Joined: 2013

I am the Registered Manager at Gleberry Support. I have seen many changes within homecare and faced many challenges, including Covid! Previously, I have experience of working within the Health Care Sector, my aim for Gleberry was to deliver good quality person-centred care at an affordable price, and that's what we do!


My favourite thing about working in care is meeting new people and getting to know them, knowing that we are supporting them in a way that meets their needs and preferences. I really enjoy finding ways that we can make something happen, instead of saying no, we can't do that. An example of this was when we started Gleberry Trips, we were struggling with a wheelchair accessible vehicle, so we took away that worry and Gleberry now owns their first Wheelchair accessible minibus, removing barriers and making things easier for our local community.


You will see me out in the community, completing assessments, reviews, and delivering staff training and of course supporting our service users.


I currently hold my Level 5 Care Management, I also have Train the Trainer qualifications in Moving & Handling, Medication Administration and Safeguarding. I hold my level 3 in Assessing Vocational Achievement (CAVA/RQF) plus many more.

Robert

Robert Charumbwidza

Job Title: Nominated Individual Joined: 2013

I've been working for Gleberry Support since 2013, and I am the nominated individual. I am also the Foot Health Practitioner and Ear Care Specialist.


My favourite thing about working in care is interacting with our service users and clients. I love to chat and have a laugh with them. I am passionate about delivering high-quality care that meets our service users' needs.


You will see me out in the community, delivering staff training and, of course, supporting our service users, with care calls, Foot Care visits or Ear Care visits.


I currently hold my Level 5 Care Management, and I also have Train the Trainer qualifications in Moving & Handling, Medication, and Basic Life Support.


I also have a Level 3 Award in Education & Training, Certificate in Human Resource Management, Ear Wax Removal Course for Health Professionals, Diploma in Foot Health Practice (DipCFHP), and I am on the Alliance Register.

Stacey

Stacey Hibbert

Job Title: Compliance Manager Joined: 2021

I've been working for Gleberry Support since February 2021. I started working as a Support Worker, and have held many different positions over my time, from Senior Carer, Deputy Manager, to my current role of Compliance Manager.


My favourite thing about working in care is the variety of my day, no two days are the same, and I really do enjoy meeting and chatting with our service users. I especially used to love hearing about War Time stories with ex-veterans, which sadly are now in decline.


You will see me out in the community, completing assessments, reviews, and delivering staff training
and of course supporting our service users.


I currently hold my Level 4 Care Management and am working towards my Level 5 in Leadership and Management for Care. I also have Train the Trainer qualifications in Moving & Handling and Safeguarding. I hold my level 3 in Assessing Vocational Achievement (CAVA/RQF)

Lumi

Lumi Ndaba

Job Title: Finance/ Payroll Manager Joined: 2018

I've been working for Gleberry Support since 2018. I started as a Support Worker, and now work in our accounts and payroll department.


My favourite thing about my job is that no two days are the same; it's fast-paced and challenging at times, but I wouldn't have it any other way.


I currently hold my Level 2 NVQ in Health and Social Care. I also have qualifications in Moving & Handling, Medication Administration and Safeguarding.


I have a Bachelor's Degree in Journalism that I obtained in 2008. I'm currently working on my AAT Qualification.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gleberry Support to verify any information. View our terms and conditions. Gleberry Support has an Enhanced Service - more info.