Gleberry Support

48 Glebe Road, Hinckley LE10 1HG
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9.9 125 Reviews
  • Gleberry Support, Hinckley
Gleberry Support was established in April 2013 (previously known as Prestige Care 247) with the main aim to offer person centred care in the community. Over the years they have added
and changed their service to meet the needs and requirements of service users. They work on the basis that the staff team and service users are equally important. They continually invest in their services and adapt to the ever changing needs of the sector.

The following packages are available:

Hourly Care: Covering hours between 6 am to 11 pm every day. Bank holiday cover also available.

Sitting service/around the clock care: Services are available 24 hours a day, 7 days a week. Bank holiday cover also available. Hourly charge rates are reduced for 24-hour care packages.

Gleberry Support Hinckley can only accept a minimum of 1-hour visit time slots.

Gleberry Support Hinckley offers the following services:

Hourly care, 24-hour care, P.A. Services, accessing the community, personal care, shopping, general cleaning, live in care, assistance going to appointments, emergency support at night, support with going on holiday, activities support and health issues.

Please allow 30-60 minutes for a thorough, no-obligation assessment in your own home.
Gleberry Support are unable to accept packages without an initial assessment being carried out.

During the assessment you and a team member will discuss the following:
Care needs and wants
Any risks, or additional equipment that may be needed
The times and visit length that is required

Please get in touch with one of the friendly managers to find out more.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.50
  • Weekly Live-in Care Fees: from £1300

We are committed to providing quality, affordable care. All our calls are a minimum of one hour to ensure we deliver the best possible service.


Request a free assessment and meet one of our lovely managers or fabulous senior carers, they will come to you and discuss your needs and requirements to determine the best way that we can support you.


Please allow 30-60 minutes for us to complete a thorough no obligation assessment.

These prices are only a guideline, please contact Gleberry Support to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Prestige Care 247 Ltd t/c Gleberry Support HInckley

Person in charge

  • Sethekeli Nkomo (Manager)

Gleberry Support Reviews (125)

Total of 125, showing 41-60
9.9

Gleberry Support has a Review Score of 9.9 (9.942) out of 10, based on 35 reviews in the last 2 years. Over all time Gleberry Support has 125 reviews.

Overall Experience

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Date Published

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Review from Helen M (Mother of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I changed to this agency last September after a poor experience with another! It has gone beyond my expectations in so many ways! The carers are fabulous, dedicated professionals who are so good with my adult daughter! Being a full-time carer and working full-time is never an easy job but Gleberry has
removed all the stresses I didn’t need to have. It is managed extremely well and communication is always excellent.
Thank you.

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Review from Julie S (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this care provider, very approachable in all aspects and nothing was too much trouble for them. Sadly, I have lost my mum now, but she loved all her carers and they actually took time in talking to her and didn’t rush, they used to make her laugh a lot but were very professional
as well. I used to ring to ask at short notice if they could do an extra call... no problem. For me and my mum, they are exceptionally good at what they do because they actually care.

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Review from L G (Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very friendly and professional. He really helps to sort my feet out. He takes his time and does a very good job. Would definitely recommend him to anyone. I’ve been having the carer for a few years now.

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Review from Karen N (Mother of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management have been very supportive and very friendly.
They have worked with us as my son's circumstances have changed, they have been very professional.
We would definitely recommend them.

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Review from Angela W (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gleberry Support Hinckley are providing foot care for our wheelchair-bound disabled daughter who resides in a care home.
They are professional in their approach, considerate of her condition and reliable in attending her each visit.
The quality of work is excellent and her foot condition has improved
dramatically since commencing the visits to her.
The staff member is considerate and inspires confidence.
He makes her feel at ease and she is happy whilst he carries out the treatment.
Carry on the good work

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Review from Sue W (Wife of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive when it came to accepting help with looking after my husband, but I realised I needed a break. Gleberry Support has been amazing with my husband, who suffers from Dementia. We've had a few different carers, and all have been understanding and considerate during their visits.
If you're
looking for extra support for a loved one, I highly recommend Gleberry. The team that I have come across are nothing short of amazing.

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Review from Paul W (Brother of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, good communication at all times proved trustworthy within the home environment. Management showed an exemplary standard by example as well as instruction to staff. My Sister and I felt at ease and comfortable with their humanness.

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Review from Andrew E (Son of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been looking after my mother for 12+ months and they have been truly amazing. The team feel part of our wider family and they really want what is best for Mum. They try and look at the most economic solution whilst balancing this with the most appropriate care package. In summary, they
care from the perspective of the end client with dignity, humour, professionalism and resilience.

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Review from Elizabeth V (Wife of Client) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a stroke in December 2021 and we needed to find a good agency. The agency was recommended mainly due to a good CQC rating, but we warmed to the lady who came to see us and felt we were in good hands. My husband sadly had bouts of delirium, particularly overnight, though these were controlled
to a degree after some months by an antipsychotic drug. Thanks to our overnight carers these were admirably managed, even when they had to sit up all night because he wouldn't go to bed. He could be very difficult but was always treated with great respect and quiet gentleness, both by the daytime and overnight carers. On one Sunday, when I had family staying and no overnight help planned, he became quite aggressive and I had to phone for help. Overnight care was put in place within the hour. One thing which I appreciated was the care given to me. I could always be sure of not just a listening ear, but also of some wise advice from an experienced professional. Thank you.

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Review from Caroline V (Daughter of Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consummate professionals in every aspect of care. Couldn't have managed without you all and cannot thank you all enough for the first-class care and support you gave to Dad which meant he could stay in his own home and live out his days as he wished.

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Review from Julie A (Daughter-in-law of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very pleased with the care that she receives. Staff are friendly, professional and reassuring at all times.
The care that she receives has helped her not just physically but also with her well-being in general.

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Review from Sasha W (Daughter of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care has been helpful and supportive, their continuing help is a great deal of comfort and their response to a wide range of issues has been excellent. I’ve been able to rely on them on every occasion. Would highly recommend.

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Review from Peter R (Partner of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, friendly, caring and always arrived on time. As soon as the care package was put in place they came out to assess the needs required and within a couple of hours the team arrived to start the care package. Very impressed with the whole experience. Thank you.

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Review from Sue C (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff and management, very friendly and respectful to Mum. Even if they have not had a lot to do, they have a chat with her and make sure she is okay. They make sure she takes her medication and 40 sips which is a great help.

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Review from K M (Daughter of Client) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always found Prestige Care 247 very reliable and professional. They were very helpful when we needed extra care at very short notice for my elderly father.

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Review from P L (Son-in-law of Client) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care was set up for my father-in-law very quickly. This is the first month we have used Prestige Care 247 and at this present time are pleased with how they look after my father-in-law. My only slight concern is the communication with the office as most seems to be done through WhatsApp. At times those
communications have been confusing.

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Review from Carole W (Wife of Client) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care stepped in and enabled my husband to come out of hospital when we desperately wanted him out for his birthday. The care he receives is fantastic. All the carers who come are friendly and efficient. They have the skill of putting their clients at ease.

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Review from Sian S (Daughter of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team were fantastic, stepping into the breach when we had a crisis of care and moving heaven and earth to accommodate my dad's needs at very short notice. I couldn't wish for a better service. The staff were friendly, reliable, helpful, kind and gentle with my dad and nothing was
ever too much trouble. I highly recommend this service. A great team, flexible, conscientious and on the ball. Thank you so much for all that you did to help my dad when he needed it. Much appreciated.

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Review from Sara R (Daughter-in-law of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, all so helpful and chatty, happy to do anything we needed them to do to make the client feel safe and happy. Given us confidence to leave her in their care. Keep up the good work and thank you.

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Review from E D (Daughter of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service that Prestige Care have provided. The carers have all been very friendly and they have been very polite and professional and have always responded to our enquiries promptly.

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Gleberry Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Gleberry Support is calculated as follows: ( (194 Excellents x 5) + (12 Goods x 4) ) ÷ 206 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gleberry Support is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (4)

Seth

Seth Nkomo

Job Title: Registered Manager

Joined: 2013

I am the Registered Manager at Gleberry Support. I have seen many changes within homecare and faced many challenges, including Covid! Previously, I have experience of working within the Health Care Sector, my aim for Gleberry was to deliver good quality person-centred care at an affordable price, and that's what we do!


My favourite thing about working in care is meeting new people and getting to know them, knowing that we are supporting them in a way that meets their needs and preferences. I really enjoy finding ways that we can make something happen, instead of saying no, we can't do that. An example of this was when we started Gleberry Trips, we were struggling with a wheelchair accessible vehicle, so we took away that worry and Gleberry now owns their first Wheelchair accessible minibus, removing barriers and making things easier for our local community.


You will see me out in the community, completing assessments, reviews, and delivering staff training and of course supporting our service users.


I currently hold my Level 5 Care Management, I also have Train the Trainer qualifications in Moving & Handling, Medication Administration and Safeguarding. I hold my level 3 in Assessing Vocational Achievement (CAVA/RQF) plus many more.

Robert

Robert Charumbwidza

Job Title: Nominated Individual

Joined: 2013

I've been working for Gleberry Support since 2013, and I am the nominated individual. I am also the Foot Health Practitioner and Ear Care Specialist.


My favourite thing about working in care is interacting with our service users and clients. I love to chat and have a laugh with them. I am passionate about delivering high-quality care that meets our service users' needs.


You will see me out in the community, delivering staff training and, of course, supporting our service users, with care calls, Foot Care visits or Ear Care visits.


I currently hold my Level 5 Care Management, and I also have Train the Trainer qualifications in Moving & Handling, Medication, and Basic Life Support.


I also have a Level 3 Award in Education & Training, Certificate in Human Resource Management, Ear Wax Removal Course for Health Professionals, Diploma in Foot Health Practice (DipCFHP), and I am on the Alliance Register.

Stacey

Stacey Hibbert

Job Title: Compliance Manager

Joined: 2021

I've been working for Gleberry Support since February 2021. I started working as a Support Worker, and have held many different positions over my time, from Senior Carer, Deputy Manager, to my current role of Compliance Manager.


My favourite thing about working in care is the variety of my day, no two days are the same, and I really do enjoy meeting and chatting with our service users. I especially used to love hearing about War Time stories with ex-veterans, which sadly are now in decline.


You will see me out in the community, completing assessments, reviews, and delivering staff training
and of course supporting our service users.


I currently hold my Level 4 Care Management and am working towards my Level 5 in Leadership and Management for Care. I also have Train the Trainer qualifications in Moving & Handling and Safeguarding. I hold my level 3 in Assessing Vocational Achievement (CAVA/RQF)

Lumi

Lumi Ndaba

Job Title: Finance/ Payroll Manager

Joined: 2018

I've been working for Gleberry Support since 2018. I started as a Support Worker, and now work in our accounts and payroll department.


My favourite thing about my job is that no two days are the same; it's fast-paced and challenging at times, but I wouldn't have it any other way.


I currently hold my Level 2 NVQ in Health and Social Care. I also have qualifications in Moving & Handling, Medication Administration and Safeguarding.


I have a Bachelor's Degree in Journalism that I obtained in 2008. I'm currently working on my AAT Qualification.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gleberry Support to verify any information. View our terms and conditions. Gleberry Support has an Enhanced Service - more info.