Gleberry Support

48 Glebe Road, Hinckley LE10 1HG
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9.9 125 Reviews
  • Gleberry Support, Hinckley
Gleberry Support was established in April 2013 (previously known as Prestige Care 247) with the main aim to offer person centred care in the community. Over the years they have added
and changed their service to meet the needs and requirements of service users. They work on the basis that the staff team and service users are equally important. They continually invest in their services and adapt to the ever changing needs of the sector.

The following packages are available:

Hourly Care: Covering hours between 6 am to 11 pm every day. Bank holiday cover also available.

Sitting service/around the clock care: Services are available 24 hours a day, 7 days a week. Bank holiday cover also available. Hourly charge rates are reduced for 24-hour care packages.

Gleberry Support Hinckley can only accept a minimum of 1-hour visit time slots.

Gleberry Support Hinckley offers the following services:

Hourly care, 24-hour care, P.A. Services, accessing the community, personal care, shopping, general cleaning, live in care, assistance going to appointments, emergency support at night, support with going on holiday, activities support and health issues.

Please allow 30-60 minutes for a thorough, no-obligation assessment in your own home.
Gleberry Support are unable to accept packages without an initial assessment being carried out.

During the assessment you and a team member will discuss the following:
Care needs and wants
Any risks, or additional equipment that may be needed
The times and visit length that is required

Please get in touch with one of the friendly managers to find out more.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.50
  • Weekly Live-in Care Fees: from £1300

We are committed to providing quality, affordable care. All our calls are a minimum of one hour to ensure we deliver the best possible service.


Request a free assessment and meet one of our lovely managers or fabulous senior carers, they will come to you and discuss your needs and requirements to determine the best way that we can support you.


Please allow 30-60 minutes for us to complete a thorough no obligation assessment.

These prices are only a guideline, please contact Gleberry Support to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Prestige Care 247 Ltd t/c Gleberry Support HInckley

Person in charge

  • Sethekeli Nkomo (Manager)

Gleberry Support Reviews (125)

9.9

Gleberry Support has a Review Score of 9.9 (9.945) out of 10, based on 34 reviews in the last 2 years.
Over all time Gleberry Support has 125 reviews.

Overall Experience
  • 113
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Date Published
  • 125
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Reviewer Connection to Gleberry Support
  • 45
  • 26
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  • 11
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Total of 125, showing 61-80
Review from Ken P (Husband of Client) published on 21 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Prestige are very flexible in covering the ever-changing hours that we require and always keep me informed if they are running late, which is not very often. The carers are usually on time and the carers that we have had have been very professional and obviously have a lot of experience in care work.
My wife always feels safe with them and feels comfortable when they are washing and dressing her.
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Review from J K (Wife of Client) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the care to be excellent. The person who came was very kind, prompt and professional.
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Review from R M (Son of Client) published on 22 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls who look after my mum are all lovely. They are very courteous and helpful. Mum looks forward to them visiting. I can thoroughly recommend them all.
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Review from Rachel N (Daughter of Client) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After initially trying one of the big care providers who let me down, I discovered the amazing team at Prestige who I couldn't have managed without. My mum really looks forward to her ladies visiting and taking her on little trips, and they really have been invaluable with emergency care, support and
advice.
Loved getting the daily updates from the team, overall professional but personal service, very happy!
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Review from Karen B (Daughter of Client) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from the very start, carers go above and beyond to care for my dad, and contact me promptly with any concerns or to inform me of the day's activities. The carers are fun, kind and caring, bringing out the best of my dad, and above all else very professional and very good at what they
do. Management are very quick to respond to any questions I may have. Thank you Prestige Care 247, you're all amazing.
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Review from Marianne P (Daughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the carers from Prestige Care 247 to be very professional but more than that, they were kind and respectful and I was very happy about the way they cared for my mother. I have no hesitation in recommending them.
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Review from Michael B (Husband of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot rate Prestige Care 247 highly enough. The carers are all very cheerful and helpful. They arrive at pretty much the same time every day. A very professional team and I would definitely recommend them.
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Review from Elaine H (Daughter of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
How could we have managed without you! The unbelievable management of all our requests particularly when these changed and increased so dramatically in the last few weeks. What was to this family, an impossible task becomes not only achievable but helped us enjoy our last few days with Mum as a positive
and beautiful experience.
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Review from Phil D (Husband of Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind, compassionate and caring individuals who not only cared for my wife but always treated her with dignity and respect. Always willing to help in any way they could. I was always kept informed and calls were on the whole punctual.
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Review from Rita E (Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using this service now for a few months - I have been very satisfied and find this done very professionally.
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Review from Chris M (Son of Client) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful and understanding of what my mum needed. At short notice, they were flexible when Mum needed more care. Mum soon accepted that she needed help and she got on well with all the care workers. Just having someone to talk to while in lockdown was a great help
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Review from Michael (Husband of Client) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care received by my wife was very, very good, and exactly what we needed at a difficult time. The staff were very sympathetic to her needs, and engaged fully with her, although the conversation was difficult.
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Review from Michael D (Client) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige provided care within hours of my need becoming apparent even though it was late in the day. Their staff were caring, professional and friendly at all times and nothing was too much trouble for them. Would use them again if the need arises.
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Review from Julia B (Niece of Client) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige Care provided excellent care for both my uncle and auntie in the last years of their life through some difficult and challenging times. They went above and beyond to ensure my relatives were safe and looked after. If at any time extra calls were required including last minute night cover, they
always ensured this need was covered. The communication between the team and myself was transparent and timely. I am sincerely grateful for the support and care they provided.
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Review from Sheila L (Daughter of Client) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the carers have been supporting mum they have given excellent service, helpful, friendly and very professional. I live away from mum and I receive regular daily updates which put my mind at ease knowing someone is there looking after her.
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Review from Aveena S (Daughter of Client) published on 8 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are three carers who come out to my father. They are very friendly and he looks forward to seeing them. Very professional and caring, lovely men. I would highly recommend them to other family and friends in the future.
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Review from Dianne R (Daughter-in-law of Client) published on 2 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic, professional, considerate, kind and informative. I simply cannot speak highly enough. A ‘stand out’ company offering complete, worry-free care (safe in their hands) results. 100% recommendation. Thank you to all at Prestige, you should be proud of yourselves, outstanding.
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Review from Lesley B (Daughter of Client) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed to organise care for my Dad at short notice and was extremely happy with the quality of care and compassion my Dad received from the staff. I would not hesitate to use their services if needed in the future.
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Review from Mariesa I (Daughter of Client) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care that is being given to my mum. All the carers who come to look after her are kind, caring and friendly. My mum loves them all and looks forward to their daily visits. A big thank you to everyone who cares for mum; you are all absolutely fantastic!
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Review from Angela B (Daughter of Client) published on 30 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, as a family, would highly recommend this agency as they were very professional, have excellent communication with family members, giving us confidence and peace of mind. The carers were person-centred, and it really helped to have the same carer for continuity. Thank you so much.
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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Gleberry Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.945 for Gleberry Support is calculated as follows: ( (189 Excellents x 5) + (11 Goods x 4) ) ÷ 200 Ratings = 4.945
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gleberry Support is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (4)

Seth

Seth Nkomo

Job Title: Registered Manager Joined: 2013

I am the Registered Manager at Gleberry Support. I have seen many changes within homecare and faced many challenges, including Covid! Previously, I have experience of working within the Health Care Sector, my aim for Gleberry was to deliver good quality person-centred care at an affordable price, and that's what we do!


My favourite thing about working in care is meeting new people and getting to know them, knowing that we are supporting them in a way that meets their needs and preferences. I really enjoy finding ways that we can make something happen, instead of saying no, we can't do that. An example of this was when we started Gleberry Trips, we were struggling with a wheelchair accessible vehicle, so we took away that worry and Gleberry now owns their first Wheelchair accessible minibus, removing barriers and making things easier for our local community.


You will see me out in the community, completing assessments, reviews, and delivering staff training and of course supporting our service users.


I currently hold my Level 5 Care Management, I also have Train the Trainer qualifications in Moving & Handling, Medication Administration and Safeguarding. I hold my level 3 in Assessing Vocational Achievement (CAVA/RQF) plus many more.

Robert

Robert Charumbwidza

Job Title: Nominated Individual Joined: 2013

I've been working for Gleberry Support since 2013, and I am the nominated individual. I am also the Foot Health Practitioner and Ear Care Specialist.


My favourite thing about working in care is interacting with our service users and clients. I love to chat and have a laugh with them. I am passionate about delivering high-quality care that meets our service users' needs.


You will see me out in the community, delivering staff training and, of course, supporting our service users, with care calls, Foot Care visits or Ear Care visits.


I currently hold my Level 5 Care Management, and I also have Train the Trainer qualifications in Moving & Handling, Medication, and Basic Life Support.


I also have a Level 3 Award in Education & Training, Certificate in Human Resource Management, Ear Wax Removal Course for Health Professionals, Diploma in Foot Health Practice (DipCFHP), and I am on the Alliance Register.

Stacey

Stacey Hibbert

Job Title: Compliance Manager Joined: 2021

I've been working for Gleberry Support since February 2021. I started working as a Support Worker, and have held many different positions over my time, from Senior Carer, Deputy Manager, to my current role of Compliance Manager.


My favourite thing about working in care is the variety of my day, no two days are the same, and I really do enjoy meeting and chatting with our service users. I especially used to love hearing about War Time stories with ex-veterans, which sadly are now in decline.


You will see me out in the community, completing assessments, reviews, and delivering staff training
and of course supporting our service users.


I currently hold my Level 4 Care Management and am working towards my Level 5 in Leadership and Management for Care. I also have Train the Trainer qualifications in Moving & Handling and Safeguarding. I hold my level 3 in Assessing Vocational Achievement (CAVA/RQF)

Lumi

Lumi Ndaba

Job Title: Finance/ Payroll Manager Joined: 2018

I've been working for Gleberry Support since 2018. I started as a Support Worker, and now work in our accounts and payroll department.


My favourite thing about my job is that no two days are the same; it's fast-paced and challenging at times, but I wouldn't have it any other way.


I currently hold my Level 2 NVQ in Health and Social Care. I also have qualifications in Moving & Handling, Medication Administration and Safeguarding.


I have a Bachelor's Degree in Journalism that I obtained in 2008. I'm currently working on my AAT Qualification.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gleberry Support to verify any information. View our terms and conditions. Gleberry Support has an Enhanced Service - more info.