The Local Care Group Ltd

The Old Mill, Canalside Industrial Park, Kinoulton Road, Cropwell Bishop, Nottingham NG12 3BE
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9.5 17 Reviews
  • The Local Care Group Ltd, Nottingham
At The Local Care Group Ltd, located in the heart of Cropwell Bishop, there is a passionate commitment to delivering exceptional care to the communities of Nottinghamshire and Leicestershire. The dedicated team of care workers goes beyond merely providing services, striving to enhance the quality of life for those in need and ensuring that every individual feels valued and supported.

Understanding the challenges of navigating life, particularly for individuals with dementia or physical disabilities, The Local Care Group Ltd offers a comprehensive range of tailored services designed to meet each client’s unique needs. The compassionate approach allows loved ones to maintain their independence and continue daily routines within the comfort and familiarity of their own homes. The aim is to make every care user feel like part of the family.

High-quality care that reflects personal preferences and requirements is a core belief at The Local Care Group Ltd. By choosing this organisation, clients are not just selecting a service; they are joining a community committed to making a meaningful difference in the lives of those supported. Together, a nurturing environment is fostered where individuals can thrive and feel genuinely cared for.
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Care Provided by The Local Care Group Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • The Local Care Group Ltd

Person in Charge

  • Charlotte Cousin (Manager)

The Local Care Group Ltd Reviews (17)

9.5

The Local Care Group Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time The Local Care Group Ltd has 17 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Local Care Group Ltd
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Total of 17, showing 1-17
Review from A W (Son of Client) published on 17 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I Highly recommend this company came from recommendation from a friend we've been with this company about month now they come on time nothing is to much trouble for them look after my mum do the cleaning washing breakfast all ladies are very lovely welcoming really
engage with my mum as she needs help with exercise and physio and the ladies fo it all I can't thank them enough for what they do for mum thanks
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Review from Joanne A (Daughter of Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers so good they make your eulogy!
I live far away from my parents and we got to the stage my Dad needed help taking care of my Mum. It's fair to say he was reluctant, not happy to have help or people in his home, but I spoke to a particular staff member and straight from the start she understood!
This was a huge relief but it got better. I phoned Dad at the end of the first week and he couldn't talk because Mum and Dad were going for a drive. This was the first time they had left the house in months.
Sadly Mum passed at the end of March. But we were able to keep her home and for this we thank this staff member and her team, providing care for Mum but always with us in mind. Whilst I had the privilege of looking after my Mum til the end, I could not have done it without the practical and emotional support from the team, and one of the last things my mum heard was laughter, singing and jokes. Thank you.
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Review from Rachel E (Daughter of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We changed over to the Local Care Group after constantly being let down by previous care agency.
From day one mum was lots happier with the way she was treated and quickly loved the carers who came. The carers that visited mum didn't just look out for her, but also dads wellbeing. They spent 2 hours
with mum a couple of days a week so dad could get on with things he wasn't able to do before.
We will definitely give details to anyone who needs care support.
Thank you so much for everything you did for mum and dad.
Reply from Sian Davidson, Registered Manager at The Local Care Group Ltd
Thank you so much for your lovely comments. We are really pleased we were able to help and that you and your parents were so pleased with our service.
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Review from Joanna C (Client) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with all the care that is provided. All the carers are polite and work to the highest standards whilst providing care. I have had other agencies in the past but The Local Care Group outshine every other agency. I am very happy with the company and my sister agrees that they are the
best agency that I have had looking after me. Keep doing what they are doing!
Reply from Meghan Beales, Admin at The Local Care Group Ltd
Thank you for taking the time to leave this review for us and thank you for the positive feedback! We will ensure our high standards are maintained and look forward to many fun times ahead!
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Review from I F (Husband of Client) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By far the best care company we have used. The staff are outstanding and know all of my wife's needs.
We are always kept informed of visiting times and contacted if this needs to change temporarily.
The care is carried out in an efficient, polite and patient manner, with dignity.
Reply from Amy Thornton, Admin at The Local Care Group Ltd
We are overjoyed that you are happy with the service we are providing and our aim is to continue to do so for many years to come. Thank you for being such wonderful people to work for.
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Review from Amanda O (Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Local Care Group have made such a difference in my life. I suffer from numerous health conditions, frequently requiring hospital admissions. I could not wish for better care both when my health demises at home and then the immediate care in place for when I’m discharged from the hospital. Their
help with physical issues to jobs I can’t manage, they have helped me so much in rehabilitation and day-to-day care. Their friendliness and support have changed my life during such difficult times. It’s not just been the physical help but the mental help too. All of my carers, whilst maintaining professionalism, make me feel like I have a good friend coming around to help me. This makes such a difference because life is hard to deal with.
I literally cannot thank everyone from the company enough, you really don’t know how much you have helped me!
Reply from Amy Thornton, Owner at The Local Care Group Ltd
Thank you for your lovely review, we are so pleased you are happy with The Local Care Group. Thank you for choosing us, it's an honour to have you in our care family.
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Review from H H (Sister of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy and reassured by the standard of care given to my relative. We are also very happy with the company management. It is a huge relief to us all after the significant difficulties we experienced prior to this company. My relative is happy and settled with the excellent professional care
he receives.
Reply from Amy Thornton, Owner at The Local Care Group Ltd
Thank you for your lovely review. It warms us to know you are happy with our services. We hope you will all be part of our care family for many exciting years to come. Thank you for your continued…read more
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Review from Claire F (Client) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care professionals are always very efficient and friendly, cheerful and professional.
Reply from Amy Thornton, Owner at The Local Care Group Ltd
Thank you for your lovely review. We are so happy you are enjoying being part of our care family. You bring so much joy to all the carers. Thank you for choosing us.
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Review from V B (Daughter of Client) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mostly kind and considerate to Mum. Quality of care is variable depending on the carer - some are in a rush and do not always respond to Mum's requests. The level of training and understanding of the needs of the client are also variable.
Reply from Amy Thornton, Owner at The Local Care Group Ltd
Thank you for discussing this in more detail with us. We hope we have improved our services for your family. Your mum has the most amazing sense of humour it is an honour to visit her, she brings so…read more
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Review from K M (Sister of Client) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to thank the team who looks after my sister. The care she receives is outstanding; she is treated with dignity, respect, kindness and compassion. The team show they care but are never patronising and always make sure my sister's wishes and feelings are respected and maintain appropriate, professional
boundaries at all times.
During a recent extremely difficult time, she felt supported and reassured by your presence, and the carers really did go the extra mile and supported not only my sister but her family, too. Thank you.
Reply from Amy Thornton, Owner at The Local Care Group Ltd
Thank you for your amazing review. In difficult times it's the most important to stand together, and you went above and beyond to support us and your sister. You are an amazing person we are so…read more
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Review from Linda O (Daughter of Client) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted The Local Care Group in desperation as my father was diagnosed with a terminal illness and couldn't be discharged from hospital to me as the hospital didn't have a care package in place. The Local Care Group acted very quickly to secure me with care to enable my father to be discharged.
The Local Care Group treated my Father with genuine care, respect and humility and was also a support to me during this time, understanding my concerns as well as my father's. If I ever needed care assistance in the future, I would contact them without hesitation. Thank you all for your help, care and understanding at a very difficult time.
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Review from E G (Daughter of Client) published on 29 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care providers are very professional and competent with excellent communication and interpersonal skills. Work is always of a high standard and quality of care delivered is very good. Always willing to listen and take on board any issues or concerns raised, ensuring these are addressed appropriately
in a professional manner. Will always go the extra mile in care delivered and nothing is too much trouble. Thank you for your hard work, dedication and commitment. It is much appreciated.
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Review from Alison H (Daughter of Client) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Local Care Group have been looking after my parents for 18 months. I can not praise the level of care that my parents receive enough. The quality of care and respect shown to my parents has been amazing. The staff are friendly, caring and compassionate. They are a ray of sunshine every time they
call, filling the house with laughter. I thoroughly recommend The Local Care Group. Thank you to all at The Local Care Group.
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Review from Jane V (Wife of Client) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely bunch of girls. They go above and beyond with the care they give. I would be lost without them. They are there 24-7, so if I need any advice during the day or night they are there for us.
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Review from J C (Client) assisted by family/friend published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all forms of care given.
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Review from C P (Husband of Client) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our regular carer - competent and capable in all areas we require. Friendly, cheerful, happy in her work. The patient is always ready to see her. Our carer's background support is first class.
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Review from Grace C (Client) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care provider is very good. The staff are all friendly and will help as much as possible.
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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for The Local Care Group Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for The Local Care Group Ltd is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Local Care Group Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

Sian

Sian Davidson

Job Title: Registered Manager Joined: 2011

I absolutely love my role at The Local Care Group, it has never felt like a job. I have always been treated as a family member and not a member of staff. I love the fact that I get to have fun with the people using our service and help to improve people's lives. I thrive off the feedback I get knowing I have made people happy and I am proud of myself for coming so far with my care family. I now have a successful career that I enjoy, which has improved my and my son's lives.

Frequently Asked Questions about The Local Care Group Ltd

What Type of Services does The Local Care Group Ltd offer?

The Local Care Group Ltd offers Home Care.

How many Carers does The Local Care Group Ltd employ?

The Local Care Group Ltd employs 19 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Local Care Group Ltd to verify any information. View our terms and conditions. The Local Care Group Ltd has an Enhanced Service - more info.