Home Instead in Dorset | 3 Home Care Providers

Review of
Home Instead (Bournemouth, Christchurch & Poole)
from Kim H (Daughter of Client) published on 13 January 2026 Submitted via Website • Report

Overall Experience

I got Home Instead involved with my parents care when my mum was being discharged from hospital.My dad was very lonely while mum was away from home for 8 weeks and despite my whole family's best efforts we needed extra support.Dad has stage 1 Alzeimers disease but is otherwise well despite slow growing

secondary skin cancer.He loves seeing the Care Pros and enjoys there company.Mum is fiercely independent but is slowly adjusting to much needed support as time is going on.She is slowly realising that she can't do it all due to physical limitations and health issues.She has been quite depressed after a lengthy hospital stay and has struggled to adjust to being back home again.The care pros have been very patient with her and have tried to support mum in all the things that she wants to do rather than do it all for her.She really values this.I have now got more time for myself in between my work and my own family commitments and social life.I would recommend Home Instead BCP.

Reply from Gill Crossley-Jones, Care Manager at Home Instead (Bournemouth, Christchurch & Poole)Thank you for sharing your experience with Home Instead Bournemouth, Christchurch & Poole.

We're so pleased our Care Professionals have been able to support your family during such a challenging time. It's wonderful to hear your dad enjoys their company and that they've helped ease his loneliness. We truly admire your mum's independence and are glad our team has worked alongside her, supporting her in the way she wants rather than taking over. This approach is at the heart of what we do, and it's great to know she values it. We also understand how important it is for family members to have time for themselves, and we're delighted we could help you find that balance.

Your recommendation means so much to us, and we'll share your kind words with our Care Professionals - they'll be thrilled. Thank you for trusting us with your parents' care.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from Lesley P (Client) published on 19 December 2025 Submitted via Website • Report

Overall Experience

Both my husband & I are happy with the service provided although we have had to get used to a fair few new carers recently.It takes a few visits from someone new for them to discover our needs but once we gat to know each other it is fine.

Reply from Gill Crossley-Jones, Care Manager at Home Instead (Bournemouth, Christchurch & Poole)Thank you so much for your lovely review, it is great that when we have had to introduce a new Care Professional to the Team that they have been able to shadow the existing staff to enable them to build up the relationship and understand your needs. We are proud to be one of a very few amount of care companies that has shadowing in place.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from Nick G (Son of Client) published on 11 July 2025 Submitted via Website • Report

Overall Experience

I can't say enough good things about the support the team at Home Instead provides. The carers are kind, reliable, and genuinely make a difference on the days they visit. Whether it's providing warm companionship for my mum, helping with light cleaning, or preparing meals, everything is done with care

and attention. It's such a comfort knowing my mum is in such good hands!

Reply from Kate Coppin, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you so much for your lovely review. It truly warms our hearts to know that we are making a positive impact in your mum's life every day.Our care professionals genuinely enjoy spending time with her and find great joy in adding meaningful moments to her day. We'll be sure to pass on your heartfelt gratitude to the team - it means a great deal to all of us.It's comforting and inspiring to know that the care we provide is making a real difference.

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Review of
Home Instead (Dorchester)
from D H (Daughter of Client) published on 8 July 2025 Submitted via Website • Report

Overall Experience

We have increased my mother's care to include two additional hours of personal care specifically to help with showering. This has been very successful and my mother really enjoys her visits from Deb who has a great relationship with her. This is very reassuring for the family. Many thanks to the team

for helping us arrange the increased care so quickly.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)Thank you so much for this feedback. It's lovely to know that our care pro has been able to quickly build a trusting relationship with your mother and enable her to have a shower with reassurance and dignity. It is a pleasure to assist and we look forward helping as needs arise in the future.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from David H (Son of Client) published on 19 May 2025 Submitted via Website • Report

Overall Experience

From the moment we made a tentative enquiry about the possibility of having a few hours home care for my mother some three years ago, Home Instead have been very professional and efficient and have provided an excellent service throughout . All the carers who visited my mother were honest, trustworthy,

friendly, reliable and caring. As she got older, my mother required additional care and Home Instead were always there to meet her needs as her requirements changed.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from Gwyneth M (Daughter of Client) published on 24 April 2025 Submitted via Website • Report

Overall Experience

Home Instead have provided an excellent service. With living a living a long distance away, Home Instead have been more than helpful with arranging various appointments when I have asked the service provider to telephone their office. The carers themselves look after my mother so well. With other

services from Home Instead, they have put my mind at rest on many occasions, because of the distance. since Home Instead began providing care for my mother last August, 2024, I have nothing but praise for their diligence, something I don't very often think or say.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you Gwyneth for your lovely review, your mother is lovely to support and I know our care professionals have great conversations with her and enjoy their visits with her, she is a character.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from S H (Daughter of Client) published on 24 April 2025 Submitted via Website • Report

Overall Experience

My mother's carers have been kind and caring. They are helpful, despite my mother's occasional resistance. Consistency is critical. As she gets to know them and trust them, she depends on them more. Their supervisor has been very helpful and accessible when I have had special requests.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for your kind words, it is a pleasure to support your mum and we all look forward to our visits with her.

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Review of
Home Instead (Dorchester)
from Brian G (Husband of Client) published on 10 April 2025 Submitted via Website • Report

Overall Experience

As with all things most carers were excellent, some satisfactory. They have all been very caring and most of them we will miss very much. One in particular has almost become a family member

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)Thank you for your kind words, the team have enjoyed supporting your wife and yourself. We wish you the very best health in the future.

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Review of
Home Instead (East Dorset & Blandford)
from John S (Son-in-law of Client) published on 4 April 2025 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of this care organisation. They have an efficient and caring office team who have bent over backwards to support our needs Their care professionals all bring something extra to their role but also do an excellent expertise in quality care provision. They offer a real understanding

of the needs of the client and family members supporting him. Their whole approach is highly professional but also deeply caring and friendly.

Reply from Caroline Flay, Owner at Home Instead (East Dorset & Blandford)Thank you so much for your kind words, we are very proud of our amazing team and the kindness and compassion they have.

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Review of
Home Instead (East Dorset & Blandford)
from P B (Niece of Client) published on 15 November 2024 Submitted via Website • Report

Overall Experience

My husband and I are the only relatives available to support our elderly relative who lives in Dorset and we live in Yorkshire! The support from Home Instead has kept us sane! The care and constancy of the carers meant that Auntie could stay in her much-loved home for two more years after the death

of her husband. The support and friendship for Auntie have been exemplary - and the staff have been marvellous in their liaison with ourselves so that together we could ensure health and happiness. More recently, continuing guidance and support has made the necessary transition to a Care Home worry-free. Brilliant! Thank you!

Reply from Caroline Flay, Owner at Home Instead (East Dorset & Blandford)Thank you so much for your kind words, we hope your auntie will be very happy in her new setting.

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Review of
Home Instead (East Dorset & Blandford)
from Rebecca H (Daughter of Client) published on 14 October 2024 Submitted via Website • Report

Overall Experience

The care provided by the Home Instead carers was of a very high quality. I was really happy with their professionalism, the relationships they developed with my mother, and the activities they suggested for her. They were well able to manage the challenges her Alzheimer's presented, while still supporting

her to live as independently as possible, and to make sure that she enjoyed life.
The office staff were friendly and helpful, and all of them seemed to know my mum. Any problems we encountered were handled quickly and professionally.

Reply from Caroline Flay, Owner at Home Instead (East Dorset & Blandford)Thank you so much for your kind words. It was a pleasure to support your mother.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from G W (Wife of Client) published on 30 August 2024 Submitted via Website • Report

Overall Experience

We used Home Instead during June, July and part of August 2024 until my husband was taken into hospital. We were visited by agency members who talked through our needs and gave us helpful advice. We had support twice a week to make my job as a carer easier.
The Home Instead carers were excellent, helpful

and thorough and efficient - they were a pleasure to have in our home. We felt they had been specially chosen to fit into our lifestyle. Thank you Home Instead, I have absolutely no reservations about recommending you to others.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for your lovely words, our Care Professionals had nothing but lovely comments after their visits with yourself and your husband and they looked forward to visiting you both.

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Review of
Home Instead (Dorchester)
from J B (Nephew of Client) published on 30 July 2024 Submitted via Website • Report

Overall Experience

Home Instead has provided quality care and assistance to my aunt, whose life circumstances have changed significantly in the past year, requiring more intensive care whilst still remaining at home. The management and staff have been very responsive to their client's circumstances and requests and have

tailored their management plan to cater, as best as possible, to my aunt's needs. I was visiting the UK and during the short period we were in the area, we were able to meet with Home Instead and put in place a care plan that would cater for my aunt's future needs as and when they arose. The management team have continued to impress with their careful handling of a number of tricky issues along the way, each of which have been professionally managed and dealt with. Although I live overseas, Home Instead have been very forthcoming in keeping me informed of current issues, for which I am very grateful. Home Instead are doing a great job. Highly recommend!

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)Thank you for your kind words and feedback. Both the office team and the care staff take their duties very seriously and it is such a privilege to earn the trust and respect of clients and their families alike. We look forward to offering the best care and support solutions possible for your aunt as she continues her journey with us by her side.

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Review of
Home Instead (Dorchester)
from F P (Daughter of Client) published on 19 July 2024 Submitted via Website • Report

Overall Experience

All round excellent and unique organisation that specialises in enabling people needed care to stay independent at home for as long as possible. Very rapid response, great staff, both carers and management - Home Instead personnel were able to step in at short notice, in difficult circumstances to put

in place an at-home care package that's been great for my family. Easy to navigate, transparent paperwork - very down-to-earth, hands-on and adaptive method - able to respond to evolving situations. Experienced and lovely carers, more like friends and family. Many thanks to the staff behind the scenes and all the carers who get a good balance of efficiency and compassion, and endless patience and humour. So far so good. I would (and have) recommend Home Instead to anyone needing support at home. Thank you.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)Thank you so much for this feedback. We are proud of the service we offer and we are especially happy to be able to offer a responsive service that can be so important to our clients and their families in their time of need.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from W L (Client) published on 12 July 2024 Submitted via Postal Card • Report

Overall Experience

I've found this service to be just great. The carers are all very conscientious, happy, and efficient. I would recommend this service without hesitation.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you. It is a pleasure, to support you, and seeing you gain your confidence back has been wonderful to witness.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from E M (Client) published on 5 July 2024 Submitted via Postal Card • Report

Overall Experience

Arrives on time and always cheerful, very helpful. Does as requested. Cannot be faulted. Cannot be faulted.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for the lovely words. You are a lovely lady to support, and as a team, we enjoy visiting you!

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from G B (Client) published on 13 June 2024 Submitted via Postal Card • Report

Overall Experience

I was fortunate enough to be introduced to Home Instead following a spell in hospital with a broken pelvis and wrist. I have been lucky to have one carer for all the visits. Nothing was too much trouble for them and we have formed a red friendship. Thank you, Home Instead.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for your lovely comments, you are a delight to visit and you put a smile on people's faces all that meet you.

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Review of
Home Instead (Dorchester)
from Andrew R (Son of Client) published on 29 May 2024 Submitted via Website • Report

Overall Experience

A good, caring, supportive service provided by both care staff and the management team.
We were able to get the care in place in a short space of time which provided peace of mind at a difficult time.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)Thank you for your feedback. We are so happy that we could coordinate a worthwhile service for your family member at a difficult time. Our staff very much looking forward to attending their daily calls and feel that they are making a real difference.

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Review of
Home Instead (Dorchester)
from Steve W (Friend of Client) published on 29 May 2024 Submitted via Website • Report

Overall Experience

I share a house and care for a 74-year-old friend. As children, we lived around the corner from each other and have known each other ever since. I was his best man and am his son's godfather. My friend has Alzheimer's in its early stages and mobility issues. He also has incontinent bowels and a catheter.

I found helping him shower, getting him into clean incontinence pants and helping him dress in the mornings difficult. Since last autumn, Home Instead has been coming in for an hour each morning to do it for us. They also change his bedding when required and his catheter day bag every week. They are unfailingly cheerful. They normally don't need the full hour and will stop and chat when finished. They show interest in both of our backgrounds, hobbies and interests.

Reply from Romesh Dharmasingham, Director at Home Instead (Dorchester)Thank you so much for this feedback. Our staff are so happy to get to know you both and know that their work is appreciated. You are both a joy to see each day.

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Review of
Home Instead (Bournemouth, Christchurch & Poole)
from J H (Daughter of Client) published on 13 May 2024 Submitted via Postal Card • Report

Overall Experience

Home Instead's care professionals step in when life becomes challenging and provide friendly and consistent care to the highest standard. Unlike other agencies you know who is visiting each day from a small dedicated team and your loved one has the comfort of a familiar friendly face on each and every

visit. My mum received excellent care and looked forward to the carer's visits.

Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for your kind words. Your Mum is a lovely lady and she was a pleasure to support. The Care Professionals always enjoyed visiting not just your Mum but your father and yourself too. I know they do miss supporting her. We do hope you and both your parents are doing well in the new home.

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Home Care Providers Owned by Home Instead in Dorset

Home Instead Locations in Dorset (3)

Home Instead Reviews in Dorset (90)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Dorchester)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Dorchester)

Home Instead (East Dorset & Blandford)

Home Instead (East Dorset & Blandford)

Home Instead (East Dorset & Blandford)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Dorchester)

Home Instead (Dorchester)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Bournemouth, Christchurch & Poole)

Home Instead (Dorchester)

Home Instead (Dorchester)

Home Instead (Bournemouth, Christchurch & Poole)

Awards / Recognitions (9)

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