Home Instead (Bournemouth, Christchurch & Poole)

I got Home Instead involved with my parents care when my mum was being discharged from hospital.My dad was very lonely while mum was away from home for 8 weeks and despite my whole family's best efforts we needed extra support.Dad has stage 1 Alzeimers disease but is otherwise well despite slow growing secondary skin cancer.He loves seeing the Care Pros and enjoys there company.Mum is fiercely independent but is slowly adjusting to much needed support as time is going on.She is slowly realising that she can't do it all due to physical limitations and health issues.She has been quite depressed after a lengthy hospital stay and has struggled to adjust to being back home again.The care pros have been very patient with her and have tried to support mum in all the things that she wants to do rather than do it all for her.She really values this.I have now got more time for myself in between my work and my own family commitments and social life.I would recommend Home Instead BCP.

Both my husband & I are happy with the service provided although we have had to get used to a fair few new carers recently.It takes a few visits from someone new for them to discover our needs but once we gat to know each other it is fine.

I can't say enough good things about the support the team at Home Instead provides. The carers are kind, reliable, and genuinely make a difference on the days they visit. Whether it's providing warm companionship for my mum, helping with light cleaning, or preparing meals, everything is done with care and attention. It's such a comfort knowing my mum is in such good hands!

From the moment we made a tentative enquiry about the possibility of having a few hours home care for my mother some three years ago, Home Instead have been very professional and efficient and have provided an excellent service throughout . All the carers who visited my mother were honest, trustworthy, friendly, reliable and caring. As she got older, my mother required additional care and Home Instead were always there to meet her needs as her requirements changed.

Home Instead have provided an excellent service. With living a living a long distance away, Home Instead have been more than helpful with arranging various appointments when I have asked the service provider to telephone their office. The carers themselves look after my mother so well. With other services from Home Instead, they have put my mind at rest on many occasions, because of the distance. since Home Instead began providing care for my mother last August, 2024, I have nothing but praise for their diligence, something I don't very often think or say.

My mother's carers have been kind and caring. They are helpful, despite my mother's occasional resistance. Consistency is critical. As she gets to know them and trust them, she depends on them more. Their supervisor has been very helpful and accessible when I have had special requests.

The Home Instead carers were excellent, helpful and thorough and efficient - they were a pleasure to have in our home. We felt they had been specially chosen to fit into our lifestyle. Thank you Home Instead, I have absolutely no reservations about recommending you to others.

I've found this service to be just great. The carers are all very conscientious, happy, and efficient. I would recommend this service without hesitation.

Arrives on time and always cheerful, very helpful. Does as requested. Cannot be faulted. Cannot be faulted.

I was fortunate enough to be introduced to Home Instead following a spell in hospital with a broken pelvis and wrist. I have been lucky to have one carer for all the visits. Nothing was too much trouble for them and we have formed a red friendship. Thank you, Home Instead.

Home Instead's care professionals step in when life becomes challenging and provide friendly and consistent care to the highest standard. Unlike other agencies you know who is visiting each day from a small dedicated team and your loved one has the comfort of a familiar friendly face on each and every visit. My mum received excellent care and looked forward to the carer's visits.

You have recently started daily visits to my elderly mum, who whilst independent in lots of ats, requires prompt and helpful day-to-day tasks. Your carers are simply perfect for her as she is very jolly and needs and enjoys socialising. Simply perfect, you have enhanced her life and given me reassurance that there are others who I can work with to ensure she is safe and happy.

I find no cause for any concern as am very satisfied with my husband's care.

Home Instead (Bournemouth) were a massive help not only to my parents but myself. Given I live in Australia trying to look after two ageing parents remotely was becoming harder and harder. The team from Home Instead were fantastic in terms of their professionalism and also in the way they communicated with myself. Sadly my fathers health deteriorated rapidly making things very difficult but the team remained flexible and very helpful. I cannot recommend the team from Home Instead (Bournemouth) highly enough. I am very grateful for everything they did for my parents.

Thank you so much for your patience and kindness.

My dad received excellent quality care over the years from Home Instead. As well as being so helpful and supportive to my dad, the carers were always so very kind and for this I will always be so grateful.

I have nothing but praise for all their staff, from the office to the carers. Nothing was ever too much trouble and the communication with me was fabulous. Thank you, especially to Dads favourite.

It was nice to have help and care in my own home after my operation. I looked forward to the company each day (Monday - Friday). Six weeks soon passed and I would use them again, when needed.

Home Instead has recently provided a fantastic service to my mother, who needed home care because of deteriorating Alzheimer's. From the moment of contact, they were efficient and caring, assessing needs and quickly organising home visits whilst staying in good contact via the app and phone calls. Mum's carers were kind and helpful, whilst being a much-needed company. The whole team were also very understanding and knowledgeable in dealing with dementia as well as being compassionate to quickly changing health. A huge thank you to you all for your support over a very difficult six months.

My family and I were very grateful for the continual interest your carers showed in looking after her.