Discovery Court Business Centre, 551-553 Wallisdown Road, Poole BH12 5AG
Home Instead Senior Care (Bournemouth, Christchurch & Poole) employs a friendly and professional team that has made personalised care its number one priority.
Services can be tailored to an extensive range of daily requirements, from personal care services, to home help and companionship.
Home Instead is a brand that has quickly grown throughout the UK, becoming one of the most recognisable healthcare names and highly-regarded within the sector for its impact.
Group : Home Instead Senior Care
Person in charge: Tanja McGowan (Operations Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 80
Services Offered: Adult Care (18+)
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment
The Review Score of 7.7 out of 10 for Home Instead Senior Care (Bournemouth) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Bournemouth) in Google's Search Results – more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Provider / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Provider receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Home Instead Senior Care (Bournemouth) is calculated as follows: ( (5 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Provider needs 10 Reviews to receive the maximum score of 5 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 3 Points relating to the number of positive Reviews for Home Instead Senior Care (Bournemouth) is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3.00 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Home Instead Senior Care (Bournemouth) has a Review Score of 7.7 (7.667) out of 10 and an Average Rating of 4.7 out of 5 from 1 Reviews over all time
Review from L D (Daughter of Client) published on 16 September 2019
Submitted via Postal Card •
Report
• L D is Extremely Likely to recommend Home Instead Senior Care (Bournemouth).
Average rating
4.7
out of 5
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportJune 2019
April 2018
April 2016
There are no staff profiles posted yet
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Senior Care (Bournemouth) to verify any information. View our terms and conditions. Home Instead Senior Care (Bournemouth) has a Platinum Service – more info.
