Home Instead (Bournemouth, Christchurch & Poole)

38 Poole Road, Westbourne, Bournemouth BH4 9DW
Review Us
9.6 29 Reviews
  • Home Instead (Bournemouth, Christchurch & Poole), Bournemouth
Home Instead Bournemouth, Christchurch & Poole – exceptional home care you can trust

For over 15 years, Home Instead Bournemouth, Christchurch & Poole has been proudly delivering outstanding, personalised home care to older adults across their local communities. They understand that staying at home is where people feel happiest and most comfortable, which is why their mission is simple: to provide compassionate, high-quality care that enhances independence and wellbeing.

The award-winning service is tailored to each individual, offering everything from companionship and help around the home to specialist support for conditions such as dementia. They believe care should never be rushed, so they provide visits that last a minimum of one hour, allowing time to build meaningful relationships and deliver care with dignity and respect.

Every Care Professional is carefully selected, fully trained, and shares their commitment to making a real difference in people’s lives. They match clients and carers based on personality and interests, ensuring genuine connections that bring joy and reassurance to families.

Whether you need a few hours of support each week or more regular assistance, they’re here to help you or your loved one live life to the fullest at home. With Home Instead, you can trust that care is not just a service - it’s a promise of kindness, reliability, and peace of mind.

Discover why families choose Home Instead Bournemouth, Christchurch & Poole. Call today and let’s create a care plan that’s as unique as you are.
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Care Provided by Home Instead (Bournemouth, Christchurch & Poole)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (Bournemouth, Christchurch & Poole) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Bournemouth, Christchurch & Poole) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Gill Crossley-Jones (Care Manager)

Home Instead (Bournemouth, Christchurch & Poole) Reviews (29)

9.6

Home Instead (Bournemouth, Christchurch & Poole) has a Review Score of 9.6 (9.617) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Bournemouth, Christchurch & Poole) has 29 reviews.

Overall Experience
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Date Published
  • 29
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Reviewer Connection to Home Instead (Bournemouth, Christchurch & Poole)
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Total of 29, showing 1-20
Review from Kim H (Daughter of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I got Home Instead involved with my parents care when my mum was being discharged from hospital.My dad was very lonely while mum was away from home for 8 weeks and despite my whole family's best efforts we needed extra support.Dad has stage 1 Alzeimers disease but is otherwise well despite slow growing
secondary skin cancer.He loves seeing the Care Pros and enjoys there company.Mum is fiercely independent but is slowly adjusting to much needed support as time is going on.She is slowly realising that she can't do it all due to physical limitations and health issues.She has been quite depressed after a lengthy hospital stay and has struggled to adjust to being back home again.The care pros have been very patient with her and have tried to support mum in all the things that she wants to do rather than do it all for her.She really values this.I have now got more time for myself in between my work and my own family commitments and social life.I would recommend Home Instead BCP.
Reply from Gill Crossley-Jones, Care Manager at Home Instead (Bournemouth, Christchurch & Poole)Thank you for sharing your experience with Home Instead Bournemouth, Christchurch & Poole.

We're so pleased our Care Professionals have been able to support your family during such a challenging time. It's wonderful to hear your dad enjoys their company and that they've helped ease his loneliness. We truly admire your mum's independence and are glad our team has worked alongside her, supporting her in the way she wants rather than taking over. This approach is at the heart of what we do, and it's great to know she values it. We also understand how important it is for family members to have time for themselves, and we're delighted we could help you find that balance.

Your recommendation means so much to us, and we'll share your kind words with our Care Professionals - they'll be thrilled. Thank you for trusting us with your parents' care.
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Review from Lesley P (Client) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my husband & I are happy with the service provided although we have had to get used to a fair few new carers recently.It takes a few visits from someone new for them to discover our needs but once we gat to know each other it is fine.
Reply from Gill Crossley-Jones, Care Manager at Home Instead (Bournemouth, Christchurch & Poole)Thank you so much for your lovely review, it is great that when we have had to introduce a new Care Professional to the Team that they have been able to shadow the existing staff to enable them to build up the relationship and understand your needs. We are proud to be one of a very few amount of care companies that has shadowing in place.
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Review from Nick G (Son of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't say enough good things about the support the team at Home Instead provides. The carers are kind, reliable, and genuinely make a difference on the days they visit. Whether it's providing warm companionship for my mum, helping with light cleaning, or preparing meals, everything is done with care
and attention. It's such a comfort knowing my mum is in such good hands!
Reply from Kate Coppin, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you so much for your lovely review. It truly warms our hearts to know that we are making a positive impact in your mum's life every day.Our care professionals genuinely enjoy spending time with her and find great joy in adding meaningful moments to her day. We'll be sure to pass on your heartfelt gratitude to the team - it means a great deal to all of us.It's comforting and inspiring to know that the care we provide is making a real difference.
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Review from David H (Son of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we made a tentative enquiry about the possibility of having a few hours home care for my mother some three years ago, Home Instead have been very professional and efficient and have provided an excellent service throughout . All the carers who visited my mother were honest, trustworthy,
friendly, reliable and caring. As she got older, my mother required additional care and Home Instead were always there to meet her needs as her requirements changed.
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Review from Gwyneth M (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided an excellent service. With living a living a long distance away, Home Instead have been more than helpful with arranging various appointments when I have asked the service provider to telephone their office. The carers themselves look after my mother so well. With other
services from Home Instead, they have put my mind at rest on many occasions, because of the distance. since Home Instead began providing care for my mother last August, 2024, I have nothing but praise for their diligence, something I don't very often think or say.
Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you Gwyneth for your lovely review, your mother is lovely to support and I know our care professionals have great conversations with her and enjoy their visits with her, she is a character.
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Review from S H (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother's carers have been kind and caring. They are helpful, despite my mother's occasional resistance. Consistency is critical. As she gets to know them and trust them, she depends on them more. Their supervisor has been very helpful and accessible when I have had special requests.
Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for your kind words, it is a pleasure to support your mum and we all look forward to our visits with her.
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Review from G W (Wife of Client) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Home Instead during June, July and part of August 2024 until my husband was taken into hospital. We were visited by agency members who talked through our needs and gave us helpful advice. We had support twice a week to make my job as a carer easier.
The Home Instead carers were excellent, helpful
and thorough and efficient - they were a pleasure to have in our home. We felt they had been specially chosen to fit into our lifestyle. Thank you Home Instead, I have absolutely no reservations about recommending you to others.
Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for your lovely words, our Care Professionals had nothing but lovely comments after their visits with yourself and your husband and they looked forward to visiting you both.
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Review from W L (Client) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found this service to be just great. The carers are all very conscientious, happy, and efficient. I would recommend this service without hesitation.
Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you. It is a pleasure, to support you, and seeing you gain your confidence back has been wonderful to witness.
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Review from E M (Client) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Arrives on time and always cheerful, very helpful. Does as requested. Cannot be faulted. Cannot be faulted.
Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for the lovely words. You are a lovely lady to support, and as a team, we enjoy visiting you!
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Review from G B (Client) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was fortunate enough to be introduced to Home Instead following a spell in hospital with a broken pelvis and wrist. I have been lucky to have one carer for all the visits. Nothing was too much trouble for them and we have formed a red friendship. Thank you, Home Instead.
Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for your lovely comments, you are a delight to visit and you put a smile on people's faces all that meet you.
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Review from J H (Daughter of Client) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead's care professionals step in when life becomes challenging and provide friendly and consistent care to the highest standard. Unlike other agencies you know who is visiting each day from a small dedicated team and your loved one has the comfort of a familiar friendly face on each and every
visit. My mum received excellent care and looked forward to the carer's visits.
Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for your kind words. Your Mum is a lovely lady and she was a pleasure to support. The Care Professionals always enjoyed visiting not just your Mum but your father and yourself too. I know they do miss supporting her. We do hope you and both your parents are doing well in the new home.
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Review from J B (Daughter of Client) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You have recently started daily visits to my elderly mum, who whilst independent in lots of ats, requires prompt and helpful day-to-day tasks. Your carers are simply perfect for her as she is very jolly and needs and enjoys socialising. Simply perfect, you have enhanced her life and given me reassurance
that there are others who I can work with to ensure she is safe and happy.
Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you for your kind words, our care professionals enjoy supporting your mum and always come away with some lovely stories and smiles on their faces.
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Review from F D (Wife of Client) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My caregivers and myself have agreed that my husband has declined lately, they are so patient and caring and are all we wanted in carers.
I find no cause for any concern as am very satisfied with my husband's care.
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Review from David S (Client) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Bournemouth) were a massive help not only to my parents but myself. Given I live in Australia trying to look after two ageing parents remotely was becoming harder and harder. The team from Home Instead were fantastic in terms of their professionalism and also in the way they communicated
with myself. Sadly my fathers health deteriorated rapidly making things very difficult but the team remained flexible and very helpful. I cannot recommend the team from Home Instead (Bournemouth) highly enough. I am very grateful for everything they did for my parents.
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Review from Tina S (Daughter of Client) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Bournemouth) has provided a very reliable and exceptional service during the two years they looked after my mum.
We have so appreciated Home Iinstead. They made our move to the area so seamless and worry free. They were able to pick up caring for Mum straight away at a high standard.
They have all worked so hard to provide the very best care for Mum, despite her challenging behavioural eccentricities! They were able to adapt seamlessly when needed. Communication was excellent always paying attention to detail.
I would have no hesitation recommending Home Instead to anyone as a ‘rolls Royce’ option in the area.
Thank you so much for your patience and kindness.
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Review from S J (Daughter of Client) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad received excellent quality care over the years from Home Instead. As well as being so helpful and supportive to my dad, the carers were always so very kind and for this I will always be so grateful.
Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you so much for the kind review, your father was a kind and friendly man. He was a delight to visit and support, I know our Care Professionals enjoyed visiting him and taking him to one of his favourite Café on Branksome Chine Beach, he is missed.
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Review from Jan R (Daughter of Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (Bournemouth) have been a godsend for me as I live 300 miles away from my dad, who was struggling on his own.
I have nothing but praise for all their staff, from the office to the carers. Nothing was ever too much trouble and the communication with me was fabulous. Thank you, especially
to Dads favourite.
Reply from Kelly Moore, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)It was an absolute pleasure supporting this client, the Care Professionals built a good relationship with this client as he was reluctant to go out to begin with and they were able to gain his trust over time to be able to take him out for walks and drive in the car.
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Review from C S (Client) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was nice to have help and care in my own home after my operation. I looked forward to the company each day (Monday - Friday). Six weeks soon passed and I would use them again, when needed.
Reply from Jacquie Bryant, Field Care Supervisor at Home Instead (Bournemouth, Christchurch & Poole)Thank you so much for your kind words. It was a pleasure to meet you, the Care Professionals all spoke very highly of you and very much enjoyed their visits. We look forward to returning if ever needed.
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Review from C G (Daughter of Client) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has recently provided a fantastic service to my mother, who needed home care because of deteriorating Alzheimer's. From the moment of contact, they were efficient and caring, assessing needs and quickly organising home visits whilst staying in good contact via the app and phone calls. Mum's
carers were kind and helpful, whilst being a much-needed company. The whole team were also very understanding and knowledgeable in dealing with dementia as well as being compassionate to quickly changing health. A huge thank you to you all for your support over a very difficult six months.
Reply from Carmen Woodman, Field Care Manager at Home Instead (Bournemouth, Christchurch & Poole)From the day we met her, it was our pleasure to support her with her unique needs. The care pros were able to take on the challenge and were very tentative to every need and did it expertly, showing their knowledge in supporting someone with Dementia. The family had her best interest at heart and moved her into a beautiful home here, which was difficult for her, but the team soon assisted with settling her in. It was our pleasure working with you; you were very involved in every aspect of your mom’s care and were always very appreciative of all the care pros did. She will be dearly missed, and you have already reported that she is getting on well in her new environment.
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Review from Michael F (Husband of Client) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was treated with dignity and patience at all times by your carers who became almost family members.
The carers at all times dealt with their tasks with great professional care and good humour.
My family and I were very grateful for the continual interest your carers showed in looking after
her.
Reply from Greg Harrold, Director at Home Instead (Bournemouth, Christchurch & Poole)Thank you for your very kind and lovely review. We make sure we match our care professionals to our clients and keep the care team consistent so it is great to hear that they have built a good relationship with your wife.
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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Home Instead (Bournemouth, Christchurch & Poole) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Home Instead (Bournemouth, Christchurch & Poole) is calculated as follows: ( (61 Excellents x 5) + (16 Goods x 4) ) ÷ 77 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bournemouth, Christchurch & Poole) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (11)

Greg

Greg Harrold

Job Title: Director Joined: 2022

Having grandparents who always cared for the vulnerable in our society has certainly given Greg the caring genes! He has an innate passion for the care and support of the elderly and is ideally suited to Home Instead with his strong work ethic and business knowledge.

Mike

Mike Harrold

Job Title: Director Joined: 2022

With over 30 years of senior business management experience and a real desire to make a positive difference in our community, Mike is on a “spiritual” mission to deliver quality care to all of our Clients and to go above and beyond with support for our Care Professionals!

Marilyn

Marilyn Jackson

Job Title: Live in Manager Joined: 2013

Marilyn joined us in 2013 and is a recruitment guru! She epitomises the Home Instead values and has perfected the art of identifying the qualities & values in people that will make them a great Care Professional! Marilyn also manages our quality Live in Care service.

Laura

Laura Ayling

Job Title: Operations Manager Joined: 2012

Laura joined us in 2012 and had 7 years as a Care Professional delivering quality Care to our Clients before being a Field Care Supervisor and now Operations Manager. She lives at Home Instead! Her broad knowledge and experience provide stability and peace of mind.

Gill

Gill Crossley-Jones

Job Title: Field Care Manager Joined: 2013

I joined Home Instead in 2013 and have worked with them in various roles, both in the field and the office, since and have also qualified as a trainer. Everyone that I have worked with throughout this time has been supportive and has shared their knowledge along the way.

Kelly

Kelly Moore

Job Title: Field Care Supervisor Joined: 2017

Kelly has been working in care for over 15 years, and her passion for providing high-quality care led her to join Home Instead in 2017. Kelly regularly goes out to ensure her Clients and our Care Professionals are.

Zoe

Zoe Searle

Job Title: Recruitment Joined: 2022

Zoe is a key member of the recruitment team, ensuring that all Care Professionals receive the famous “Disney Experience” and feel welcomed and valued. Zoe assists with interviews and ensures that the recruitment process is stress-free and fun.

Denise

Denise Wedlake

Job Title: Field Care Supervisor

Field Care Supervisor

Kate

Kate Coppin

Job Title: Field Care Supervisor

Field Care Supervisor

Kelly

Kelly Underwood

Job Title: Trainer

Kelly works as a Trainer at Home Instead Bournemouth, Christchurch & Poole.

Anne

Anne McDermott

Job Title: Trainer

Anne works as a Trainer for Home Instead Bournemouth, Christchurch & Poole.

Frequently Asked Questions about Home Instead (Bournemouth, Christchurch & Poole)

What Type of Services does Home Instead (Bournemouth, Christchurch & Poole) offer?

Home Instead (Bournemouth, Christchurch & Poole) offers Home Care.

How many Carers does Home Instead (Bournemouth, Christchurch & Poole) employ?

Home Instead (Bournemouth, Christchurch & Poole) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bournemouth, Christchurch & Poole) to verify any information. View our terms and conditions. Home Instead (Bournemouth, Christchurch & Poole) has an Enhanced Service - more info.