Home Instead (Bournemouth, Christchurch & Poole)

38 Poole Road, Westbourne, Bournemouth BH4 9DW
Review Us
9.6 29 Reviews
  • Home Instead (Bournemouth, Christchurch & Poole), Bournemouth
Home Instead Bournemouth, Christchurch & Poole – exceptional home care you can trust

For over 15 years, Home Instead Bournemouth, Christchurch & Poole has been proudly delivering outstanding, personalised home care to older adults across their local communities. They understand that staying at home is where people feel happiest and most comfortable, which is why their mission is simple: to provide compassionate, high-quality care that enhances independence and wellbeing.

The award-winning service is tailored to each individual, offering everything from companionship and help around the home to specialist support for conditions such as dementia. They believe care should never be rushed, so they provide visits that last a minimum of one hour, allowing time to build meaningful relationships and deliver care with dignity and respect.

Every Care Professional is carefully selected, fully trained, and shares their commitment to making a real difference in people’s lives. They match clients and carers based on personality and interests, ensuring genuine connections that bring joy and reassurance to families.

Whether you need a few hours of support each week or more regular assistance, they’re here to help you or your loved one live life to the fullest at home. With Home Instead, you can trust that care is not just a service - it’s a promise of kindness, reliability, and peace of mind.

Discover why families choose Home Instead Bournemouth, Christchurch & Poole. Call today and let’s create a care plan that’s as unique as you are.
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Care Provided by Home Instead (Bournemouth, Christchurch & Poole)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (Bournemouth, Christchurch & Poole) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Bournemouth, Christchurch & Poole) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Gill Crossley-Jones (Care Manager)

Home Instead (Bournemouth, Christchurch & Poole) Reviews (29)

9.6

Home Instead (Bournemouth, Christchurch & Poole) has a Review Score of 9.6 (9.617) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Bournemouth, Christchurch & Poole) has 29 reviews.

Overall Experience
  • 25
  • 4
  • 0
  • 0
  • 0
Date Published
  • 29
  • 2
  • 6
  • 13
  • 16
Reviewer Connection to Home Instead (Bournemouth, Christchurch & Poole)
  • 13
  • 10
  • 3
  • 2
  • 1
Total of 29, showing 21-29
Review from A F (Daughter of Client) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff who cared for my mother were exceptionally kind and caring. We couldn't have asked for more over the last few months. We also appreciated how flexible and understanding the care team were. With sincere thanks.
Reply from Greg Harrold, Director at Home Instead (Bournemouth, Christchurch & Poole)Thank you so much for the kind review, we work hard to ensure that we look after all our clients to the highest level of care possible.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Heather E (Daughter of Client) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (Bournemouth) were wonderful with my mum. They were so genuine in their care and concern and made my mums last weeks more comfortable for her. The staff that came couldn't do enough to help and proved to be a great support for my dad and me too. Totally professional, kind and helpful.
They were a godsend, I never expected such a high standard of care and always with a sincere wish to go all the possibly could. They went above and beyond.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S W (Daughter of Client) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most professional, organised and caring agency that has been to my mother. An excellent manager of a well trained and experienced team, who ensured all care needs were met. Excellent pre-assessment was undertaken followed by good care planning and record keeping. The family is always involved and
kept updated of any change.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Leslie W (Client) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer was ordered for self-care due to Covid-19 and within one day they had replaced her.
Reply from Gourav Kumar, Owner at Home Instead (Bournemouth, Christchurch & Poole)We work tirelessly to ensure all of our client's visits are covered by competent and fully trained caregivers. I am glad we could find a perfect match at such short notice. Many thanks for your kind words.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anthony F (Son of Client) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has received great care from her team of carers at Home Instead. They arrive promptly at the start of the arranged times and care for Mum with kindness, diligence and one-to-one personal care. She continues to benefit from their care and it makes a real difference to her day, she knows all her carers
by name and looks forward to their arrival at the beginning and end of the day. Although their prices are nothing different from others, their cares are on a different league and are to be wholly recommended.
Reply from Gourav Kumar, Owner at Home Instead (Bournemouth, Christchurch & Poole)Many thanks for the lovely feedback, much appreciated. We are proud of our caregiver teams who tirelessly look after and care for our clients as if they were their own family members.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D M (Client) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to everyone who helped me overcome so much and understand, it helped me to talk to the ladies.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Roger E (Client) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although designated a 'carer' I regard my carer as a very good friend - always helpful and a pleasure having him looking after me. If all your staff are as committed to give such a friendship then there are many people grateful for your service.
He always suggests little things which make a difference
(for the better) for my day to day living.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R H (Client) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L D (Daughter of Client) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of Mum's carers are regulars who she has got to know. They are always kind and hard working.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Home Instead (Bournemouth, Christchurch & Poole) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Home Instead (Bournemouth, Christchurch & Poole) is calculated as follows: ( (61 Excellents x 5) + (16 Goods x 4) ) ÷ 77 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bournemouth, Christchurch & Poole) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (11)

Greg

Greg Harrold

Job Title: Director Joined: 2022

Having grandparents who always cared for the vulnerable in our society has certainly given Greg the caring genes! He has an innate passion for the care and support of the elderly and is ideally suited to Home Instead with his strong work ethic and business knowledge.

Mike

Mike Harrold

Job Title: Director Joined: 2022

With over 30 years of senior business management experience and a real desire to make a positive difference in our community, Mike is on a “spiritual” mission to deliver quality care to all of our Clients and to go above and beyond with support for our Care Professionals!

Marilyn

Marilyn Jackson

Job Title: Live in Manager Joined: 2013

Marilyn joined us in 2013 and is a recruitment guru! She epitomises the Home Instead values and has perfected the art of identifying the qualities & values in people that will make them a great Care Professional! Marilyn also manages our quality Live in Care service.

Laura

Laura Ayling

Job Title: Operations Manager Joined: 2012

Laura joined us in 2012 and had 7 years as a Care Professional delivering quality Care to our Clients before being a Field Care Supervisor and now Operations Manager. She lives at Home Instead! Her broad knowledge and experience provide stability and peace of mind.

Gill

Gill Crossley-Jones

Job Title: Field Care Manager Joined: 2013

I joined Home Instead in 2013 and have worked with them in various roles, both in the field and the office, since and have also qualified as a trainer. Everyone that I have worked with throughout this time has been supportive and has shared their knowledge along the way.

Kelly

Kelly Moore

Job Title: Field Care Supervisor Joined: 2017

Kelly has been working in care for over 15 years, and her passion for providing high-quality care led her to join Home Instead in 2017. Kelly regularly goes out to ensure her Clients and our Care Professionals are.

Zoe

Zoe Searle

Job Title: Recruitment Joined: 2022

Zoe is a key member of the recruitment team, ensuring that all Care Professionals receive the famous “Disney Experience” and feel welcomed and valued. Zoe assists with interviews and ensures that the recruitment process is stress-free and fun.

Denise

Denise Wedlake

Job Title: Field Care Supervisor

Field Care Supervisor

Kate

Kate Coppin

Job Title: Field Care Supervisor

Field Care Supervisor

Kelly

Kelly Underwood

Job Title: Trainer

Kelly works as a Trainer at Home Instead Bournemouth, Christchurch & Poole.

Anne

Anne McDermott

Job Title: Trainer

Anne works as a Trainer for Home Instead Bournemouth, Christchurch & Poole.

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