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Home Instead (Bournemouth, Christchurch & Poole)

38 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DW
Home Instead (Bournemouth, Christchurch & Poole) Logo
Home Instead (Bournemouth, Christchurch & Poole) logo
Home Instead (Bournemouth, Christchurch & Poole), Bournemouth
Home Instead (Bournemouth, Christchurch & Poole), Bournemouth
Home Instead (Bournemouth, Christchurch & Poole), Bournemouth

Home Instead Bournemouth, Christchurch & Poole – exceptional home care you can trust

For over 15 years, Home Instead Bournemouth, Christchurch & Poole has been proudly delivering outstanding, personalised home care to older adults across their local communities. They understand that staying at home is where people feel happiest and most comfortable, which is why their mission is simple: to provide compassionate, high-quality care that enhances independence and wellbeing.

The award-winning service...  

Care Provided by Home Instead (Bournemouth, Christchurch & Poole)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices

Available on request

Contact Home Instead (Bournemouth, Christchurch & Poole) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Gill Crossley-Jones (Care Manager)

Home Instead (Bournemouth, Christchurch & Poole) Reviews (29)

9.5

Home Instead (Bournemouth, Christchurch & Poole) has a Review Score of 9.5 (9.547) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (Bournemouth, Christchurch & Poole) has 29 reviews.

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Showing 29 reviews matching selected criteria
Review from A F (Daughter of Client) published on 21 February 2022 Submitted via Postal Card
Overall Experience

All of the staff who cared for my mother were exceptionally kind and caring. We couldn't have asked for more over the last few months. We also appreciated how flexible and understanding the care team were. With sincere thanks.

Reply from Greg Harrold, Director at Home Instead (Bournemouth, Christchurch & Poole)

Thank you so much for the kind review, we work hard to ensure that we look after all our clients to the highest level of care possible.

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Review from Heather E (Daughter of Client) published on 21 December 2021 Submitted via Postal Card
Overall Experience

Home Instead (Bournemouth) were wonderful with my mum. They were so genuine in their care and concern and made my mums last weeks more comfortable for her. The staff that came couldn't do enough to help and proved to be a great support for my dad and me too. Totally professional, kind and helpful. They were a godsend, I never expected such a high standard of care and always with a sincere wish to go all the possibly could. They went above and beyond.

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Review from S W (Daughter of Client) published on 15 November 2021 Submitted via Postal Card
Overall Experience

The most professional, organised and caring agency that has been to my mother. An excellent manager of a well trained and experienced team, who ensured all care needs were met. Excellent pre-assessment was undertaken followed by good care planning and record keeping. The family is always involved and kept updated of any change.

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Review from Leslie W (Client / Service User) published on 1 September 2021 Submitted via Postal Card
Overall Experience

My carer was ordered for self-care due to Covid-19 and within one day they had replaced her.

Reply from Gourav Kumar, Owner at Home Instead (Bournemouth, Christchurch & Poole)

We work tirelessly to ensure all of our client's visits are covered by competent and fully trained caregivers. I am glad we could find a perfect match at such short notice. Many thanks for your kind words.

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Review from Anthony F (Son of Client) published on 20 July 2021 Submitted via Postal Card
Overall Experience

Mum has received great care from her team of carers at Home Instead. They arrive promptly at the start of the arranged times and care for Mum with kindness, diligence and one-to-one personal care. She continues to benefit from their care and it makes a real difference to her day, she knows all her carers by name and looks forward to their arrival at the beginning and end of the day. Although their prices are nothing different from others, their cares are on a different league and are to be wholly recommended.

Reply from Gourav Kumar, Owner at Home Instead (Bournemouth, Christchurch & Poole)

Many thanks for the lovely feedback, much appreciated. We are proud of our caregiver teams who tirelessly look after and care for our clients as if they were their own family members.

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Review from D M (Client / Service User) published on 24 January 2020 Submitted via Postal Card
Overall Experience

Thank you to everyone who helped me overcome so much and understand, it helped me to talk to the ladies.

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Review from R H (Client / Service User) published on 1 November 2019 Submitted via Postal Card
Overall Experience

Excellent

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Review from Roger E (Client / Service User) published on 1 November 2019 Submitted via Postal Card
Overall Experience
Although designated a 'carer' I regard my carer as a very good friend - always helpful and a pleasure having him looking after me. If all your staff are as committed to give such a friendship then there are many people grateful for your service.

He always suggests little things which make a difference (for the better) for my day to day living.

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Review from L D (Daughter of Client) published on 16 September 2019 Submitted via Postal Card
Overall Experience

Most of Mum's carers are regulars who she has got to know. They are always kind and hard working.

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Treated with Dignity
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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Home Instead (Bournemouth, Christchurch & Poole).

Awards / Recognitions (9)

  • Recipient: Home InsteadDate: Friday 30 May 2025
  • Recipient: Home InsteadDate: Friday 31 May 2024
  • Recipient: Home InsteadDate: Wednesday 31 May 2023

Meet the Team (11)

Greg Harrold Job Title: Director Joined: 2022
Greg Harrold

Having grandparents who always cared for the vulnerable in our society has certainly given Greg the caring genes! He has an innate passion for the care and support of the elderly and is ideally suited to Home Instead with his strong work ethic and business knowledge.

Mike Harrold Job Title: Director Joined: 2022
Mike Harrold

With over 30 years of senior business management experience and a real desire to make a positive difference in our community, Mike is on a “spiritual” mission to deliver quality care to all of our Clients and to go above and beyond with support for our Care Professionals!

Marilyn Jackson Job Title: Live in Manager Joined: 2013
Marilyn Jackson

Marilyn joined us in 2013 and is a recruitment guru! She epitomises the Home Instead values and has perfected the art of identifying the qualities & values in people that will make them a great Care Professional! Marilyn also manages our quality Live in Care service.

Laura Ayling Job Title: Operations Manager Joined: 2012
Laura Ayling

Laura joined us in 2012 and had 7 years as a Care Professional delivering quality Care to our Clients before being a Field Care Supervisor and now Operations Manager. She lives at Home Instead! Her broad knowledge and experience provide stability and peace of mind.

Gill Crossley-Jones Job Title: Field Care Manager Joined: 2013
Gill Crossley-Jones

I joined Home Instead in 2013 and have worked with them in various roles, both in the field and the office, since and have also qualified as a trainer. Everyone that I have worked with throughout this time has been supportive and has shared their knowledge along the way.

Kelly Moore Job Title: Field Care Supervisor Joined: 2017
Kelly Moore

Kelly has been working in care for over 15 years, and her passion for providing high-quality care led her to join Home Instead in 2017. Kelly regularly goes out to ensure her Clients and our Care Professionals are.

Zoe Searle Job Title: Recruitment Joined: 2022
Zoe Searle

Zoe is a key member of the recruitment team, ensuring that all Care Professionals receive the famous “Disney Experience” and feel welcomed and valued. Zoe assists with interviews and ensures that the recruitment process is stress-free and fun.

Denise Wedlake Job Title: Field Care Supervisor
Denise Wedlake

Field Care Supervisor

Kate Coppin Job Title: Field Care Supervisor
Kate Coppin

Field Care Supervisor

Kelly Underwood Job Title: Trainer
Kelly Underwood

Kelly works as a Trainer at Home Instead Bournemouth, Christchurch & Poole.

Anne McDermott Job Title: Trainer
Anne McDermott

Anne works as a Trainer for Home Instead Bournemouth, Christchurch & Poole.

Frequently Asked Questions about Home Instead (Bournemouth, Christchurch & Poole)

How many Carers does Home Instead (Bournemouth, Christchurch & Poole) employ?

Home Instead (Bournemouth, Christchurch & Poole) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bournemouth, Christchurch & Poole) to verify any information. View our terms and conditions. Home Instead (Bournemouth, Christchurch & Poole) has an Enhanced Service - more info.