Home Instead (Bournemouth, Christchurch & Poole)

38 Poole Road, Westbourne, Bournemouth BH4 9DW
Review Us
9.6 29 Reviews
  • Home Instead (Bournemouth, Christchurch & Poole), Bournemouth
Home Instead Bournemouth, Christchurch & Poole – exceptional home care you can trust

For over 15 years, Home Instead Bournemouth, Christchurch & Poole has been proudly delivering outstanding, personalised home care to older adults across their local communities. They understand that staying at home is where people feel happiest and most comfortable, which is why their mission is simple: to provide compassionate, high-quality care that enhances independence and wellbeing.

The award-winning service is tailored to each individual, offering everything from companionship and help around the home to specialist support for conditions such as dementia. They believe care should never be rushed, so they provide visits that last a minimum of one hour, allowing time to build meaningful relationships and deliver care with dignity and respect.

Every Care Professional is carefully selected, fully trained, and shares their commitment to making a real difference in people’s lives. They match clients and carers based on personality and interests, ensuring genuine connections that bring joy and reassurance to families.

Whether you need a few hours of support each week or more regular assistance, they’re here to help you or your loved one live life to the fullest at home. With Home Instead, you can trust that care is not just a service - it’s a promise of kindness, reliability, and peace of mind.

Discover why families choose Home Instead Bournemouth, Christchurch & Poole. Call today and let’s create a care plan that’s as unique as you are.

Care Provided by Home Instead (Bournemouth, Christchurch & Poole)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (Bournemouth, Christchurch & Poole) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Bournemouth, Christchurch & Poole) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Kairen Goves (Registered Care Manager)

Home Instead (Bournemouth, Christchurch & Poole) Reviews (29)

9.6

Home Instead (Bournemouth, Christchurch & Poole) has a Review Score of 9.6 (9.617) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Bournemouth, Christchurch & Poole) has 29 reviews.

Overall Experience
  • 25
  • 4
  • 0
  • 0
  • 0
Date Published
  • 29
  • 2
  • 6
  • 13
  • 16
Reviewer Connection to Home Instead (Bournemouth, Christchurch & Poole)
  • 13
  • 10
  • 3
  • 2
  • 1
Total of 29, showing 21-29
Review from A F (Daughter of Client) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff who cared for my mother were exceptionally kind and caring. We couldn't have asked for more over the last few months. We also appreciated how flexible and understanding the care team were. With sincere thanks.
Reply from Greg Harrold, Director at Home Instead (Bournemouth, Christchurch & Poole)Thank you so much for the kind review, we work hard to ensure that we look after all our clients to the highest level of care possible.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Heather E (Daughter of Client) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (Bournemouth) were wonderful with my mum. They were so genuine in their care and concern and made my mums last weeks more comfortable for her. The staff that came couldn't do enough to help and proved to be a great support for my dad and me too. Totally professional, kind and helpful.
They were a godsend, I never expected such a high standard of care and always with a sincere wish to go all the possibly could. They went above and beyond.
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  • Treated with Dignity
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Review from S W (Daughter of Client) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most professional, organised and caring agency that has been to my mother. An excellent manager of a well trained and experienced team, who ensured all care needs were met. Excellent pre-assessment was undertaken followed by good care planning and record keeping. The family is always involved and
kept updated of any change.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Leslie W (Client) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer was ordered for self-care due to Covid-19 and within one day they had replaced her.
Reply from Gourav Kumar, Owner at Home Instead (Bournemouth, Christchurch & Poole)We work tirelessly to ensure all of our client's visits are covered by competent and fully trained caregivers. I am glad we could find a perfect match at such short notice. Many thanks for your kind words.
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  • Treated with Dignity
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Review from Anthony F (Son of Client) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has received great care from her team of carers at Home Instead. They arrive promptly at the start of the arranged times and care for Mum with kindness, diligence and one-to-one personal care. She continues to benefit from their care and it makes a real difference to her day, she knows all her carers
by name and looks forward to their arrival at the beginning and end of the day. Although their prices are nothing different from others, their cares are on a different league and are to be wholly recommended.
Reply from Gourav Kumar, Owner at Home Instead (Bournemouth, Christchurch & Poole)Many thanks for the lovely feedback, much appreciated. We are proud of our caregiver teams who tirelessly look after and care for our clients as if they were their own family members.
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  • Treated with Dignity
  • Value for Money
Review from D M (Client) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to everyone who helped me overcome so much and understand, it helped me to talk to the ladies.
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  • Value for Money
Review from Roger E (Client) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although designated a 'carer' I regard my carer as a very good friend - always helpful and a pleasure having him looking after me. If all your staff are as committed to give such a friendship then there are many people grateful for your service.
He always suggests little things which make a difference
(for the better) for my day to day living.
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  • Treated with Dignity
  • Value for Money
Review from R H (Client) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L D (Daughter of Client) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of Mum's carers are regulars who she has got to know. They are always kind and hard working.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Home Instead (Bournemouth, Christchurch & Poole) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Home Instead (Bournemouth, Christchurch & Poole) is calculated as follows: ( (61 Excellents x 5) + (16 Goods x 4) ) ÷ 77 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bournemouth, Christchurch & Poole) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

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Meet the Team (3)

Mike & Greg

Mike & Greg Harrold

Job Title: Directors Joined: 2022

Greg & I joined the Home Instead Poole Community in 2022 and we look forward to continuing the 12 year legacy that has been created by the previous owners.


My parents would have dearly loved to have stayed in their own home. Sadly, not long after moving into their aged care facility our father passed away and our desire was to bring Mother Mary (my mother and Greg’s grandmother) back to the UK and home. This became the driving motivation to join the Home Instead Poole family! Sadly, she had a fall and passed away just weeks before we could realise our dream. However, the seed had been sown and we have made it our mission to continue Mother Mary’s nursing and caring legacy. We want to be caring for as many elderly people in their own homes as we can.


The mission of Home Instead is to change the face of ageing, putting the client at the heart of everything we do by allowing them to shape their care and live life to the full. This perfectly aligns with our personal mission.


There are so many benefits to staying in your own home and with the right care this is achievable. We want all elderly folk to have that choice.


Our CAREGivers are simply amazing people who we have carefully selected and trained to be the best CAREGivers in the industry. They are carefully matched with their clients to ensure compatibility and are fully supported by a dedicated group of well-experienced and qualified caring staff The great reviews and heart-warming stories from our clients and their families will bring tears to your eyes.


Quality care and compliance are mandatory in our family.


All of our clients are precious, and we will ensure that each is treated with respect, dignity and compassion. We are delighted to make a positive difference to their daily lives.


We are so excited to have this opportunity to serve our local community and to really make a difference to the lives of the elderly.


Please do call us, we would love to meet you and hear your story.


With love and best wishes.

Marilyn

Marilyn

Job Title: Recruitment Manager Joined: 2013

I joined Home Instead in April 2013 and am responsible for CAREGiver recruitment.


I have over 30 years of experience in recruitment and obtained my qualifications with the REC of which I am a Fellow. I also have an NVQ 4 in Management and a Certificate in Personnel Practice.


Before joining Home Instead I worked for 11 years within the Health and Social Care sector as a Registered Manager. During this time I also managed a Specialist Nurses Division, recruiting Theatre Nurses, Prison Nurses, Mental Health Nurses, Occupational Health Nurses and Learning Disability Nurses.


My experiences working within the healthcare sector have definitely been the most fulfilling. I am passionate about helping older people retain their independence and dignity and remain safely in their own homes. Selecting the right people to join our family of CAREGivers keeps me extremely busy but it is always interesting meeting new people and offering them the opportunity to join us and make a real difference to older people. I watch them grow in confidence and hear about the relationships they have with our clients and it makes me really proud of my role, connecting people and making them feel good.


I also help out at the memory cafe we run every second and fourth Wednesday of the month. This makes a change to being in the office but also gives me a chance to meet people who are coping with dementia and I try to brighten up their day if I can.


I get to meet and greet everyone who comes to our lovely office, so there is really never a dull moment in my working day. I share Home Instead's values and ethos and I know being part of the team, we all work hard to make all the difference we can.

Laura

Laura

Job Title: Field Care Manager Joined: 2012

I started my career in childcare, where has looked after and babysat my younger family members, which was a natural fit for my caring and compassionate nature. After a few years in the retail industry, I decided that I really missed the caring industry and was fortunate enough to join Home Instead in 2012. Having never worked in elderly care before this was an exciting step for me.


Over the past 6 years as a CAREgiver at Home Instead, I've loved supporting my clients! My clients have had a range of needs from living with Dementia & Alzheimer's, Parkinson's and Palliative Care to companionship visits where I've accompanied them to appointments and shopping trips.


Helping clients to live as independently as possible within their own homes is so important to me and it's very rewarding knowing that you've made a difference in their lives and helped to enable this.


In my role as a Field Care Manager, I am excited to be able to look after our existing clients and also to meet and welcome our new clients to our lovely Home Instead family!

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