Home Instead in East Riding of Yorkshire | 2 Home Care Providers

Review of
Home Instead Pocklington & Brough
from P V (Wife of Client) published on 26 May 2025 Submitted via Postal Card • Report

Overall Experience

I have been pleased with all the carers involved in my husband's care. They have been kind, friendly, respectful, encouraging and engaging him in conversation. It always puts a smile on his face when they arrive. I also appreciate the kindness and consideration towards me.

Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & Brough

Thank you for the kind review of our services. It has been a pleasure to support your husband and to give you some well deserved time off.

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Review of
Home Instead Beverley & Hull
from Angela M (Daughter of Client) published on 30 April 2025 Submitted via Website • Report

Overall Experience

Decided on Home Instead as they were highly recommended, to provide a couple of hours care a week . In order to give a bit of respite care for the main care giver and myself . The whole process is friendly and very professional . All questions were answered thoroughly . The initial meeting at home was

great . Home Instead were very careful to match their Carers to the person needing care . We have found this a excellent service, their Carer matched is amazing, always finding new ways to interact . Fantastic match . I cant recommend Home Instead enough . All staff are highly trained, and the care given is amazing .

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

I'm so happy to hear that things are going well and you're enjoying the service. It's been a pleasure to support your dad.

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Review of
Home Instead Beverley & Hull
from C B (Client) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

Excellent house - cleaning vacuuming, washing bed linen + clothing, cooking food, meds and --- all excellent.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thanks very much for your kind review. The team have enjoyed spending time with you and helping to look after the house.

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Review of
Home Instead Pocklington & Brough
from Jennifer G (Daughter-in-law of Client) published on 24 April 2025 Submitted via Website • Report

Overall Experience

Home Instead have been carers for my 99-year-old mother in law for the past ten months. She suffers with memory problems but they have always been patient and understanding with her. I have found them to be honest, professional and caring. I would highly recommend them.

Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & Brough

Thank you so much for your kind review. The team have very much enjoyed getting to know your mother in law. We appreciate you trusting us with her care.

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Review of
Home Instead Pocklington & Brough
from Karen R (Daughter of Client) published on 2 April 2025 Submitted via Website • Report

Overall Experience

My mum was so worried and got very upset when I tried to talk to her about having carers. She soon realised after meeting them that we couldn't have asked for a better team of caring, friendly happy people. My mum thinks they're all wonderful.

I've definitely noticed a change in her for the better.

She's so much happier and eating and loving the company including playing snakes and ladders. I now don't drive the 75 miles home feeling so guilty. Her house has gone from been eerily quiet to now being full of laughter and chatter and of course cups of tea.

Thank you again for providing us with such a lovely team.

Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & Brough

Thank you so much for your lovely message. The team are really enjoying getting to know your mum.

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Review of
Home Instead Pocklington & Brough
from g l (Client) published on 12 March 2025 Submitted via Website • Report

Overall Experience

Needing a carer can be a difficult decision to make. Allowing a stranger into your home. It's only been a few weeks since I contacted Home Instead and was introduced to my carer, and it was the best decision. Not only do they care for your needs but also help to keep the your home as you like it.

My carer is kind, empathic to my needs . She has taken time to understand my needs and often goes about doing a job without asking but knowing that it is what I needed. The back up to the system is invaluable. Knowing the if your carer cannot attend an appointment another carer will placed with you. They try very hard to make sure that the carer has a similar personality to your own so that the working relationship blends together.
I cannot praise the Home Instead/ Homecare enough. Always on the end of the telephone line if needed.
I thank you for making my life so much easier and safer

Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & Brough

Thank you so much for your review. I'm so pleased that we've been able to help. I know your team really enjoys coming to see you too.

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Review of
Home Instead Beverley & Hull
from C W (Son of Client) published on 13 January 2025 Submitted via Website • Report

Overall Experience

Home Instead was recommended to me by a friend, who was a relative of a service user and what a great recommendation it was too. My Mum first starting using them in April 2024 just for an hour in the morning to get her up and dressed and ready for the day.
Her health unfortunately deteriorated and

she had a spell in hospital in July and could only be discharged with a care package of 4 visits a day which they set up at very short notice. My Mum soon formed a close bond with all of the carers and they looked after her with care and compassion in a friendly yet professional way. Nothing was too much trouble and mum, as well as myself, always felt reassured by their presence. The staff in the office were also very friendly and efficient and kept me informed at all times of any changes. They also immediately implemented any changes that I wanted. The App is an excellent way of keeping me up to date about every visit and activity and I thoroughly recommend them.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. The team felt privileged to be able to support your mum to fulfil her desire to remain at home.

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Review of
Home Instead Beverley & Hull
from Stephanie M (Daughter of Client) published on 18 November 2024 Submitted via Website • Report

Overall Experience

Home Instead have been just brilliant at supporting Dad as he moved back home after 6 months of being in hospital and respite care. They have helped him with everything from managing his catheter issues and administering his tablets, to his personal care and keeping him on track with daily life, whilst

also managing to keep the house tidy and clean, no mean feat with Dad! All of this is done with such professionalism, kindness and patience, showing great respect and care.
The App is fabulous and helps me to see how Dad is doing each day, enabling me to address any issues but also as a daughter who doesn't live that close to Dad, gives me peace of mind that all is well.
The head office staff always answer the phone and are so helpful. I have changed the hours Dad has a few times over the months to match his needs and they always do their upmost to accommodate me. I have not met a more caring bunch of people than this team of individuals - I'm so grateful I found them!

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. The team are so pleased to be able to support Dad to get back home. It's been lovely getting to know him, and to give you peace of mind.

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Review of
Home Instead Beverley & Hull
from Gillian H (Client) published on 18 November 2024 Submitted via Website • Report

Overall Experience

I have been a client of Home Instead for about 2 years.
During that time I have used their hourly carers both for myself and for my late husband who suffered from dementia.
I have always found the carers to be unfailingly kind reliable and well trained in the various aspects of care.

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Review of
Home Instead Beverley & Hull
from Paul P (Son of Client) published on 13 November 2024 Submitted via Website • Report

Overall Experience

My dad's home care plan was all set up and active within a few days. My dad and myself are really pleased with what Home Instead Beverley & Hull have put in place. The work carried out is so much appreciated. Very friendly and helpful visitors makes life so much easier for my dad with each visit. As

I don't live nearby to my dad, I still can access what has been carried out etc using the very useful app. It gives a complete run down of all work carried out and raises any concerns the visitor may have. I would certainly recommend Home Instead Beverley & Hull to anyone who requires this type of service.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your kind review. It has been a pleasure to get to know your dad and support him to remain at home.

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Review of
Home Instead Beverley & Hull
from C H (Daughter of Client) published on 4 November 2024 Submitted via Website • Report

Overall Experience

We are so thankful we chose Home Instead Beverly as the care agency to support my mum who has dementia. They are of course not only a support to my mum, but to my dad who is her full-time carer and to us, her children, who live such a long distance away. The manager and support staff are always responsive

and reassuring, you get the feeling they have done this many times before. If visits have to be changed or cancelled they have been excellent in their communication. The carers that visit my mum have been exceptional, particularly her regular carer who shows compassion and kindness and shares just the right amount of stories and humour to brighten my mum's day. Thank you to you all.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. It means so much to the team to receive feedback like this and we are all very happy to have made such a difference to your family.

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Review of
Home Instead Beverley & Hull
from S E (Son of Client) published on 28 August 2024 Submitted via Website • Report

Overall Experience

Well done to the Home Instead Beverley team! The process of finding the right support for an ageing parent is not easy, for all parties. Home Instead have done a great job of listening to all of our needs, proposing a plan and most importantly, consistently providing exactly the right support, just

when we need it. Many thanks.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. I'm so pleased that things are going so well. It has been our pleasure.

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Review of
Home Instead Beverley & Hull
from Nick M (Son of Client) published on 26 August 2024 Submitted via Website • Report

Overall Experience

From the outset, Home Instead Beverley and Hull delivered exemplary care that allowed my Mum to comfortably remain in her home. Initially hesitant, Mum's trust was quickly won over by the carers' patience and gentle approach. As her needs escalated, so did the level of support, eventually encompassing

near round-the-clock care from a compassionate team. They adeptly managed daily tasks like washing, dressing, medication, and meal preparation, easing Mum into accepting help and building a strong foundation of trust and comfort. As Mum's requirements grew, the team adapted seamlessly, providing continuous care and nurturing her emotional and mental well-being, especially during the more difficult times. The support staff at the Beverley office were consistently exceptional, and always ready to assist, which was greatly appreciated. Home Instead's team deeply enriched our lives with their kindness and professionalism, leaving a profound and lasting impact even after Mum's passing.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your kind words. Everyone involved in your mum's care felt privileged to do so and to help her remain in her home until the end.

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Review of
Home Instead Beverley & Hull
from Sharon D (Daughter of Client) published on 18 July 2024 Submitted via Website • Report

Overall Experience

Home Instead Beverley & Hull has been wonderful for my mum.
The staff who have visited have always been professional, kind, and caring and really made Mum feel at ease. Nothing is too much trouble for them.
We were a little apprehensive as to how she would settle with 'strangers' coming into the

house to her, but she really enjoys their company and assistance, and looks forward to their visits.
It has meant she has more regular assistance with changing her bedding, soaking her feet, doing her nails, washing her hair, and company for her. She is more than happy with them, which obviously makes us very happy & reassured too.
The office team are lovely, knowledgeable and very responsive to any questions.
We, as a family would highly recommend Home Instead Beverley & Hull.
Thank you all.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for such a lovely review. I'm so pleased that we've been able to keep your mum safe and happy at home.

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Review of
Home Instead Pocklington & Brough
from E L (Grandson of Client) published on 18 June 2024 Submitted via Website • Report

Overall Experience

A company that actually cares.
Home Instead were fantastic with my Grandad (Gramps). The team managed to put in place a structure that really suited Gramps and meant we were able to keep him at home for his final months.
It made a huge difference to me and my Granny, knowing that the carer's actually

cared.
Can't sing their praises enough, a really caring care company.
Thank you.

Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & Brough

Thank you so much for your kind words. The team really enjoyed getting to know your grandparents and felt privileged to support them through such a difficult time.

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Review of
Home Instead Beverley & Hull
from Sandra G (Daughter of Client) published on 23 May 2024 Submitted via Website • Report

Overall Experience

The Home Instead team began caring for my mum following an operation in early May. Mum was a little nervous at first but as she says, she doesn't know what she was worried about! The carers are all excellent and the time and care taken with Mum is outstanding. Appointments are always bang on time and

nothing is too much trouble. The carers themselves say that it is the best company they have worked for so they clearly have everyone's best interests at heart, clients and staff alike. Home Instead is a first-class company and I can't praise them highly enough.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. I'm so pleased that we were able to help your mum through her recovery. It has been a pleasure.

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Review of
Home Instead Beverley & Hull
from Aimee M (Daughter of Client) published on 10 May 2024 Submitted via Website • Report

Overall Experience

What can I say, this service is way beyond my expectations. I live abroad with my mum in the UK and needed peace of mind that she was being cared for after an operation. The manager put the care plan in place at extremely short notice and the communication has been exceptional throughout. one staff

member has been a wonderful carer to my mum, making her nutritious meals, helping her with exercises, and helping with duties in the house. The companionship has also been fantastic and I know they get on so well. Having an app to monitor what has taken place is brilliant especially because I live so far away, and the quality assurance of follow-ups and phone calls just shows how the company want to ensure their clients are happy with their care. I can’t praise you all highly enough, thank you so much!

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your kind words. It's been lovely to get to support your mum through her recovery.

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Review of
Home Instead Pocklington & Brough
from D P (Daughter of Client) published on 18 April 2024 Submitted via Website • Report

Overall Experience

Home Instead are an excellent and reliable company with caring staff. It was really important to us that the carers are a small team and the two girls have now built a relationship with Mum. We hope this will continue and as she’s going into her 98th year we can continue to keep her at home.

Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & Brough

Thank you for your kind words. It has been a pleasure to get to know and support your mum.

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Review of
Home Instead Beverley & Hull
from J E (Son of Client) published on 15 March 2024 Submitted via Website • Report

Overall Experience

The companionship service delivered to my mum has been first class. The people they send are always excellent, particularly her carer. The support from the office is always good and responsive to any questions or requests I make to them. They proactively keep me informed of any changes or any worries

they might have about my mum (as I am 200 miles away). Home Instead came highly recommended by another branch of my family, I wouldn't hesitate to recommend them to anyone.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your lovely review. The team are very fond of your mum and have enjoyed supporting her to stay at home.

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Review of
Home Instead Beverley & Hull
from J H (Daughter of Client) published on 12 March 2024 Submitted via Website • Report

Overall Experience

As a family, we have never had any experience of home care and so it was a new adventure to be explored. Home Instead Beverley were extremely professional and supportive to us all and were able to put in place a suitable care package to meet the needs of my father in a relatively short time for which

I am extremely grateful.
I cannot fault the excellent level of care provided to my father and the patience and support given to my mother and I by the care professional team, as we got used to the changes in my father's health.
The notes made by the carers and available to read on the app provide useful information about my father from every visit, which is invaluable as I live a long way from my parents.
The office team are extremely responsive in dealing with queries and requests. It cannot be underestimated how important this is in reducing the levels of stress and anxiety that are related to having a parent with failing health.
I cannot recommend the team highly enough.

Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your kind words. I'm so pleased that we were able to make a very difficult time a little bit easier for your family.

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Home Instead Reviews in East Riding of Yorkshire (63)

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