Home Instead Pocklington & Brough

14 Pavement, Pocklington YO42 2AX
Review Us
9.7 11 Reviews
  • Home Instead Pocklington & Brough, Pocklington
Home Instead Pocklington & Brough gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, help with household chores such as shopping, cleaning and preparing meals.
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Care Provided by Home Instead Pocklington & Brough

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £39
  • Weekly Live-in Care Fees: £1800 – £2000

Fees are fully inclusive of travel with no hidden extras

These prices are only a guideline, please contact Home Instead Pocklington & Brough to find out the exact price for your requirements.

Contact Home Instead Pocklington & Brough to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead Pocklington & Brough to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rebecca Townsend (Registered Manager)

Home Instead Pocklington & Brough Reviews (11)

9.7

Home Instead Pocklington & Brough has a Review Score of 9.7 (9.730) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead Pocklington & Brough has 11 reviews.

Overall Experience
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Reviewer Connection to Home Instead Pocklington & Brough
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Total of 11, showing 1-11
Review from Susan K (Niece of Client) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so lucky to have been connected with Home Instead at Pocklington. From the initial phone call and fact finding visit by Rebecca, the Client Manager, through to every single care provider who calls on our aunt, we cannot praise them enough. They are all so caring, considerate and reliable. Our
aunt calls them her ladies. We were nervous of letting people into her home as we didn't know how she would react, but she really looks forward to their visit each day.
Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThank you so much for your lovely review. The "ladies" have really enjoyed getting to know your aunt as well.
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Review from Chris M (Nephew of Client) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am hugely grateful to the Pocklington team of Home Instead. It is a really well run branch and we have had outstanding service to help support and look after my aunt in her own home. She is an individual who has really benefitted from the extra care and skills brought by the Home Instead care team,
including their own very well developed backgrounds in care and other relevant life-skills. These extra aspects have helped my aunts wellbeing greatly over and above the excellent practical care such as helping her cook and keep on top of the house.
Massive thanks to all the team at Home Instead Pocklington!
Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThanks so much for the lovely review. It has been a pleasure to assist your aunt to regain her independence.
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Review from S W (Daughter of Client) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and myself have been delighted with Home Instead. The carers have been excellent. So caring and kind. They always carry out all tasks thoroughly and are respectful of my mothers needs and adapt to her wishes on the day. From my point of view I find the app so reassuring, being able to read
how my mum is each day. The staff always reply promptly to my e mails and inform me if there are any issues that I need to be made aware of. She provides regular reviews where my mum is able to say how she wants any tasks etc added or changed. At last I feel reassured that my mum is able to remain at home with a great team who care for her so well. I would recommend them to anyone who wants to stay in their own home and for family members it is so lovely to know they are in safe hands. Thank you so so much.
Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThank you so much for such a lovely review. The team will be thrilled to know that you and your mum are happy with the service. They have very enjoyed getting to know your mum.
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Review from A G (Wife of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have ben very pleased with the service we have had from Home Instead. All the care staff are very professional and caring. They are very well trained before they start. They always come at the same time and it is a pleasure to see them arrive every morning to help my husband, who has Huntington's
Disease, shower and dress. They involve him in decisions and encourage him to talk. I particularly like that we have the same staff as consistency and routine are important to my husband. I enjoy the conversations with them too.
Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThank you so much for taking the time to review our services. The team have very much enjoyed supporting your family and are so happy to have made a positive impact.
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Review from Hazel G (Sister of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we contacted Rebecca to talk to her about moving in my sister in law to our home , she and her team have been there every step of the way to guide and advise us on all aspects of care , equipment needed etc. The care package is truly tailormade for every individual , it also takes into
account how other family members are feeling , and what steps the care team can take to assist us all in the very difficult transition period to looking after a poorly family member in the home environment. The team are usually are the same on Rota every week thus allowing us to build a relationship with them, they are allows cheerful and speak very highly about the company they work for, that is a huge comfort to know they are happy and looked after by their employers.
Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThank you so much for your kind review. It means so much to the team that they have been able to make such a positive difference to your family.
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Review from P V (Wife of Client) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been pleased with all the carers involved in my husband's care. They have been kind, friendly, respectful, encouraging and engaging him in conversation. It always puts a smile on his face when they arrive. I also appreciate the kindness and consideration towards me.
Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThank you for the kind review of our services. It has been a pleasure to support your husband and to give you some well deserved time off.
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Review from Jennifer G (Daughter-in-law of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been carers for my 99-year-old mother in law for the past ten months. She suffers with memory problems but they have always been patient and understanding with her. I have found them to be honest, professional and caring. I would highly recommend them.
Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThank you so much for your kind review. The team have very much enjoyed getting to know your mother in law. We appreciate you trusting us with her care.
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Review from Karen R (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was so worried and got very upset when I tried to talk to her about having carers. She soon realised after meeting them that we couldn't have asked for a better team of caring, friendly happy people. My mum thinks they're all wonderful.


I've definitely noticed a change in her for the better.

She's so much happier and eating and loving the company including playing snakes and ladders. I now don't drive the 75 miles home feeling so guilty. Her house has gone from been eerily quiet to now being full of laughter and chatter and of course cups of tea.


Thank you again for providing us with such a lovely team.

Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThank you so much for your lovely message. The team are really enjoying getting to know your mum.
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Review from g l (Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needing a carer can be a difficult decision to make. Allowing a stranger into your home. It's only been a few weeks since I contacted Home Instead and was introduced to my carer, and it was the best decision. Not only do they care for your needs but also help to keep the your home as you like it.
My carer is kind, empathic to my needs . She has taken time to understand my needs and often goes about doing a job without asking but knowing that it is what I needed. The back up to the system is invaluable. Knowing the if your carer cannot attend an appointment another carer will placed with you. They try very hard to make sure that the carer has a similar personality to your own so that the working relationship blends together.
I cannot praise the Home Instead/ Homecare enough. Always on the end of the telephone line if needed.
I thank you for making my life so much easier and safer
Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThank you so much for your review. I'm so pleased that we've been able to help. I know your team really enjoys coming to see you too.
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Review from E L (Grandson of Client) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A company that actually cares.
Home Instead were fantastic with my Grandad (Gramps). The team managed to put in place a structure that really suited Gramps and meant we were able to keep him at home for his final months.
It made a huge difference to me and my Granny, knowing that the carer's actually
cared.
Can't sing their praises enough, a really caring care company.
Thank you.
Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThank you so much for your kind words. The team really enjoyed getting to know your grandparents and felt privileged to support them through such a difficult time.
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Review from D P (Daughter of Client) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead are an excellent and reliable company with caring staff. It was really important to us that the carers are a small team and the two girls have now built a relationship with Mum. We hope this will continue and as she’s going into her 98th year we can continue to keep her at home.
Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & BroughThank you for your kind words. It has been a pleasure to get to know and support your mum.
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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Home Instead Pocklington & Brough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Home Instead Pocklington & Brough is calculated as follows: ( (63 Excellents x 5) + (3 Goods x 4) ) ÷ 66 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead Pocklington & Brough is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (2)

Mandy

Mandy Aitken

Job Title: Managing Director Joined: 2023

Hi, I’m Mandy, the Managing Director of Home Instead in the Pocklington & Brough area. I was born and raised in the U.S., then married a Yorkshireman so have lived in the UK since 2005. After many years of working in the financial services sector, I was very eager to find a way to do something that would benefit my community and so in 2019 I started Home Instead in Beverley & Hull. We've grown quickly since then and have had the privilege of working with some wonderful clients and their families.
In 2023 we took the decision to expand our services out into the Pocklington and Brough areas, serving the communities from the edge of Hull to the edge of York.


We're delighted to be able to bring the outstanding standard of care provided by Home Instead to more people throughout the region.

Rebecca

Rebecca Townsend

Job Title: Registered Manager Joined: 2024

Hi, I'm Bex, my role is to ensure that the care we are providing to clients meets their needs, keeps them safe and crucially keeps them happy and independent at home. I've worked in a care setting for my entire career, so I am looking forward to using my knowledge and skills to ensure Home Instead's clients are provided with top-quality care.

Frequently Asked Questions about Home Instead Pocklington & Brough

What Type of Services does Home Instead Pocklington & Brough offer?

Home Instead Pocklington & Brough offers Home Care.

How many Carers does Home Instead Pocklington & Brough employ?

Home Instead Pocklington & Brough employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Pocklington & Brough to verify any information. View our terms and conditions. Home Instead Pocklington & Brough has an Enhanced Service - more info.