Home Care Provider Owned by Home Instead in Ayrshire

she came along to assess along with an excellent male carer (John ) with over 40 years experience. The assessment was done and my Dad was showered and shaved for the first time with the help of someone else apart from my mum with care and good humour.
It is not an easy step moving from independence to having carers bathe you and I was pleasantly surprised how painless it all was. Both Pamela and John are instantly likeable lovely people and my family felt very comfortable having them in their home.
A first class service all round and a relief to have such nice people looking after my Dad.

is wonderful allowing us to get a good picture of how mum is during each visit.
When mum was recently unwell it was a great support to mum and us for her to have care professionals who she knew and trusted to look after her.
We are always able to speak to someone on the phone who is able to help if we need to.
Home instead was recommended to me by friends who had used the service in Edinburgh, Milngavie and Kilmarnock and I wouldn't hesitate to recommend them.

to get Dad out of the house when we were working and knowing he had company regularly gave us peace of mind. The companions are true heroes who make such a difference to the people they support. Thank you the manager and team and everyone in the Ayr office.

recommend Homeinstead.

increased to 3 hours per day. Finally, the care team increased their visits to 4 per day during the last week of his life, allowing to pass away at home, as was his wish, surrounded by family.
Although, as Dad's family, we did everything we could to support him ourselves, Home Instead's visits ensured that he was able to end his life without recourse to a care home or hospital.
Not only was he able to amend the number of hours as needs increased but also, the type of care changed over time. I would heartily recommend using Home Instead.
The team are reliable, trustworthy, punctual and kind, taking time to get to know their clients and carefully tailoring the care given to suit.

visits, they sorted it all out quickly and efficiently.

Mum and Dad, flexible with days and hours, and were quick to increase hours and days as Mum's care needs increased. Mum responded so well to the carers as they were so great with her. Amazing support through a really tough time. Thankyou.

would be here without them.

local community club and often take Mum out for a coffee which she enjoys. The whole service has been superb, completely reliable, they've never missed or been late for a visit since we started 2 years ago. We appreciate how proactive and caring they are, mums carer contacts the doctor, pharmacy or optician if she spots a need and resolves problems with things like picking up medication. The central team are very helpful too, keeping in touch with me, being very flexible, and responding to requests to change or add extra time. Home Instead provide an amazing service for my mum, it's really made a difference for her and the family, we have a lot of reassurance knowing the team is on hand.

their efficiency gave us great comfort. The carer was very personable and fully qualified, and my wife easily warmed to her. Although only a short stay this time, we have no hesitation in seeking Home Instead's services for our next visit or recommending them to others.

I can now spend time visiting and talking to her rather than being her housekeeper.
All the girls in the office are lovely and communication is excellent with them letting you know of any concerns and regularly contact you to get feedback on the service.
A great service provider where nothing is too much trouble.

know that my mum is in good hands. All the girls who have provided care have been professional and caring. Would not hesitate to recommend them.

used the live-in care team as well. I was anxious about doing this for the first time but as always the team provided an excellent carer who I got to meet prior to me taking a short break. This has made a huge difference to me knowing that Mum can get respite care in the comfort of my home. Sincere thanks to them all.

he was supported very well by the two people who supported him, they are all very good at Home Instead, if you have a problem you just need to phone and they get it sorted.

be able to remain by themselves.
The success of the live-in care has been down to the careful selection of high-quality carers for my parents. Both parents were interviewed and carers found that had similar interests and experiences. They have formed very happy and positive relationships with both carers as have I as their daughter. The communication with myself is outstanding and it has changed a previously very stressful situation into one where I can now enjoy a visit as their daughter rather than a carer. The care received by my Mum and Dad has been outstanding and I am extremely grateful for the wonderful service provided.

meal.

of the house as well as offer companionship. The service was set up pretty quickly and the workers who came out were great. They had a good picture of what was required and mum liked them immediately.
I was able to see and contribute to the care plan and also see the visit reports using an app and it was easy to set up and use. I wouldn’t hesitate to use further support services from Home Instead and found everyone really helpful, friendly and especially caring. Five stars.