Home Instead (South Ayrshire and Kilmarnock)

It is reassuring to know that my mother is having companionship twice a day and that her welfare is being taken care off while we are away. She enjoyed the visits especially the conversations and on occasion the opportunity be accompanied out to the garden (which she enjoyed enormously). Mother is looking forward to her visits in September.

Fantastic experience with the Home Instead staff over the last 3 years caring for my mum in her home. Nothing is too much trouble, they are flexible, accommodate all needs, kind, caring and considerate. I have been truly grateful for all their help from the care pros to the management team. Everyone provided an excellent service. I would always recommend HI they put my mind at ease knowing their care and professionalism helped my mum stay in her home as long as possible. Being able to read the daily updates when a care pro had visited was really good as I was able to address any needs straight away. The communication from the team was regular and I always felt they knew my mum very well. Thank you!

On the whole, the service is ok. I feel that if I had the same carer each day, I could settle into a much better routine. At present, I get an assortment of girls. I'm always having to show them & tell them all I want them to do & where everything is. I am mobile, so I don't need any personal care. It's just housework really & I need to be taken shopping once a week, this works OK.

The care team also keep me fully briefed on developments or care concerns. I would have no hesitation in recommending Home Instead for care provision.

Home Instead were incredibly helpful when things worsened with my Mum, suggesting ways to make things easier and talking to social services for us. It's been a lifesaver having them there to support Mum, and now us too.

A first class service all round and a relief to have such nice people looking after my Dad.

Home instead was recommended to me by friends who had used the service in Edinburgh, Milngavie and Kilmarnock and I wouldn't hesitate to recommend them.

If you have a relative or friend who needs companionship then I can throughly recommend Home Instead Ayr. In the 2 years they spent time with my Dad they have been amazing. Regular check ups are carried out and every visit is recorded on their App so you know what's happening. For us it was a life line to get Dad out of the house when we were working and knowing he had company regularly gave us peace of mind. The companions are true heroes who make such a difference to the people they support. Thank you the manager and team and everyone in the Ayr office.

I would definitely recommend Homeinstead.

The team are reliable, trustworthy, punctual and kind, taking time to get to know their clients and carefully tailoring the care given to suit.

Home instead have been providing care for my elderly mum for 2 years. Their carers are always very professional, helpful and respectful to mum. Knowing that makes me feel confident that mum's in good hands. The office staff are very friendly and approachable. When we had to change the time of the carer's visits, they sorted it all out quickly and efficiently.

I can't speak highly enough of the service we received from Home Instead. The team supported my parents through the toughest times of my Mothers dementia journey at home. Their support allowed us to keep Mum at home for many more months than would otherwise have been possible. They were fantastic with Mum and Dad, flexible with days and hours, and were quick to increase hours and days as Mum's care needs increased. Mum responded so well to the carers as they were so great with her. Amazing support through a really tough time. Thankyou.

Everyone has been very helpful and supportive and we are very grateful.

I don't think that I would be here without them.

The Home Instead team visit my mum every morning, she has a regular carer who does most of the visits with other carers helping out for holidays and weekends. They help her take medication, go shopping and hairdresser, pay papers and provide friendly company. They've suggested and set up visits to a local community club and often take Mum out for a coffee which she enjoys. The whole service has been superb, completely reliable, they've never missed or been late for a visit since we started 2 years ago. We appreciate how proactive and caring they are, mums carer contacts the doctor, pharmacy or optician if she spots a need and resolves problems with things like picking up medication. The central team are very helpful too, keeping in touch with me, being very flexible, and responding to requests to change or add extra time. Home Instead provide an amazing service for my mum, it's really made a difference for her and the family, we have a lot of reassurance knowing the team is on hand.

We were overseas visitors to the area and at short notice required daycare for my wife who is a stroke survivor, with partial paralysis and loss of speech. Home Instead were fabulous in their efforts to assist with our needs. In addition, they were extremely diligent in their onboarding process and their efficiency gave us great comfort. The carer was very personable and fully qualified, and my wife easily warmed to her. Although only a short stay this time, we have no hesitation in seeking Home Instead's services for our next visit or recommending them to others.

A great service provider where nothing is too much trouble.

We have used Home Instead on two occasions now on an ad-hoc basis to provide support for my mother when we are away from home. The service provided is second to none. Great communication both from the office when booking dates and through the app per visit. I feel very happy that I can go away and know that my mum is in good hands. All the girls who have provided care have been professional and caring. Would not hesitate to recommend them.

I have recently used the live-in care team as well. I was anxious about doing this for the first time but as always the team provided an excellent carer who I got to meet prior to me taking a short break. This has made a huge difference to me knowing that Mum can get respite care in the comfort of my home. Sincere thanks to them all.

My partner has Home Instead to support my partner on a Tuesday and Friday while I get some time myself. He does lots of quizzes and talks a lot about different things, and his two support workers are very good with him. I have used the live-in support workers as well. I am just back from holiday and he was supported very well by the two people who supported him, they are all very good at Home Instead, if you have a problem you just need to phone and they get it sorted.