Home Instead (South Ayrshire and Kilmarnock)

My mother has made the difference in not just her quality of day to day life but for us as a family reassurance that people that genuinely care are looking after her. They see the client as an individual and adapt care for their needs. I would highly recommend the service for anyone needing care.

My elderly father lives on his own. He is suffering from dementia but is fiercely independent with how he wants to live. The HomeInstead team do an excellent job flexing the visit schedule around his needs: medication collection, shopping, visits to Dr & dentist & other such requirements, light cleaning and housework, preparing food for him all as well as sharing conversation when he is in the right frame of mind for it. The team's efforts are hugely appreciated against sometimes difficult circumstances.

My father was diagnosed in October 25 with Mesothelioma. He lived on his own and it was his wish to die at home.We as you can imagine we're extremely nervous about this. Then Eddie walked through the door, immediately putting all our concerns to bed withing 5 minutes dad's anxiety had gone. He was confident without being pushy thats a skill on its own. Eccellent communication skils. The care was first class the empathy was evident from the start. Dad enjoyed the company of Eddie as did the rest of the wider family who came to visit. Dad told me he was scared but felt safe with Eddie in the house, this was echoed by my self a 2 brothers. First class professional. We invited Eddie to travel with family to the funeral, thats the impact Eddie had on my Father and his sons. Thank you for everything. From the Malone family. Highly recommend!

What's really great is that they're very responsive to any questions, requests or suggestions, and the app is a brilliant way of us seeing home reports after each visit. Highly recommended!

The team have also shown tremendous patience and understanding in supporting my

The staff are consistently kind, supportive, and attentive. I would highly recommend Home Instead.

It is reassuring to know that my mother is having companionship twice a day and that her welfare is being taken care off while we are away. She enjoyed the visits especially the conversations and on occasion the opportunity be accompanied out to the garden (which she enjoyed enormously). Mother is looking forward to her visits in September.

Fantastic experience with the Home Instead staff over the last 3 years caring for my mum in her home. Nothing is too much trouble, they are flexible, accommodate all needs, kind, caring and considerate. I have been truly grateful for all their help from the care pros to the management team. Everyone provided an excellent service. I would always recommend HI they put my mind at ease knowing their care and professionalism helped my mum stay in her home as long as possible. Being able to read the daily updates when a care pro had visited was really good as I was able to address any needs straight away. The communication from the team was regular and I always felt they knew my mum very well. Thank you!

On the whole, the service is ok. I feel that if I had the same carer each day, I could settle into a much better routine. At present, I get an assortment of girls. I'm always having to show them & tell them all I want them to do & where everything is. I am mobile, so I don't need any personal care. It's just housework really & I need to be taken shopping once a week, this works OK.

The care team also keep me fully briefed on developments or care concerns. I would have no hesitation in recommending Home Instead for care provision.

Home Instead were incredibly helpful when things worsened with my Mum, suggesting ways to make things easier and talking to social services for us. It's been a lifesaver having them there to support Mum, and now us too.

Home instead was recommended to me by friends who had used the service in Edinburgh, Milngavie and Kilmarnock and I wouldn't hesitate to recommend them.

If you have a relative or friend who needs companionship then I can throughly recommend Home Instead Ayr. In the 2 years they spent time with my Dad they have been amazing. Regular check ups are carried out and every visit is recorded on their App so you know what's happening. For us it was a life line to get Dad out of the house when we were working and knowing he had company regularly gave us peace of mind. The companions are true heroes who make such a difference to the people they support. Thank you the manager and team and everyone in the Ayr office.

I would definitely recommend Homeinstead.

The team are reliable, trustworthy, punctual and kind, taking time to get to know their clients and carefully tailoring the care given to suit.

Home instead have been providing care for my elderly mum for 2 years. Their carers are always very professional, helpful and respectful to mum. Knowing that makes me feel confident that mum's in good hands. The office staff are very friendly and approachable. When we had to change the time of the carer's visits, they sorted it all out quickly and efficiently.

I can't speak highly enough of the service we received from Home Instead. The team supported my parents through the toughest times of my Mothers dementia journey at home. Their support allowed us to keep Mum at home for many more months than would otherwise have been possible. They were fantastic with Mum and Dad, flexible with days and hours, and were quick to increase hours and days as Mum's care needs increased. Mum responded so well to the carers as they were so great with her. Amazing support through a really tough time. Thankyou.

Everyone has been very helpful and supportive and we are very grateful.

I don't think that I would be here without them.

The Home Instead team visit my mum every morning, she has a regular carer who does most of the visits with other carers helping out for holidays and weekends. They help her take medication, go shopping and hairdresser, pay papers and provide friendly company. They've suggested and set up visits to a local community club and often take Mum out for a coffee which she enjoys. The whole service has been superb, completely reliable, they've never missed or been late for a visit since we started 2 years ago. We appreciate how proactive and caring they are, mums carer contacts the doctor, pharmacy or optician if she spots a need and resolves problems with things like picking up medication. The central team are very helpful too, keeping in touch with me, being very flexible, and responding to requests to change or add extra time. Home Instead provide an amazing service for my mum, it's really made a difference for her and the family, we have a lot of reassurance knowing the team is on hand.