Home Instead (South Ayrshire and Kilmarnock)

We were overseas visitors to the area and at short notice required daycare for my wife who is a stroke survivor, with partial paralysis and loss of speech. Home Instead were fabulous in their efforts to assist with our needs. In addition, they were extremely diligent in their onboarding process and their efficiency gave us great comfort. The carer was very personable and fully qualified, and my wife easily warmed to her. Although only a short stay this time, we have no hesitation in seeking Home Instead's services for our next visit or recommending them to others.

A great service provider where nothing is too much trouble.

We have used Home Instead on two occasions now on an ad-hoc basis to provide support for my mother when we are away from home. The service provided is second to none. Great communication both from the office when booking dates and through the app per visit. I feel very happy that I can go away and know that my mum is in good hands. All the girls who have provided care have been professional and caring. Would not hesitate to recommend them.

I have recently used the live-in care team as well. I was anxious about doing this for the first time but as always the team provided an excellent carer who I got to meet prior to me taking a short break. This has made a huge difference to me knowing that Mum can get respite care in the comfort of my home. Sincere thanks to them all.

My partner has Home Instead to support my partner on a Tuesday and Friday while I get some time myself. He does lots of quizzes and talks a lot about different things, and his two support workers are very good with him. I have used the live-in support workers as well. I am just back from holiday and he was supported very well by the two people who supported him, they are all very good at Home Instead, if you have a problem you just need to phone and they get it sorted.

The success of the live-in care has been down to the careful selection of high-quality carers for my parents. Both parents were interviewed and carers found that had similar interests and experiences. They have formed very happy and positive relationships with both carers as have I as their daughter. The communication with myself is outstanding and it has changed a previously very stressful situation into one where I can now enjoy a visit as their daughter rather than a carer. The care received by my Mum and Dad has been outstanding and I am extremely grateful for the wonderful service provided.

Care carried out as per care plan. Good rapport between Mum and care assistants. Good communication between carers, care supervisors and family. Approachable staff, flexible and holistic culture. Thanks.

My uncle enjoys the support of the care team in the area. My uncle has twice daily visits to help him maintain his independence in his home. They do a fantastic job. I cannot compliment the team highly enough.

All carers turn up at the allotted time. They are pleasant and friendly and put mum at ease. She is up showered, dressed and has breakfast. They always offer to do anything else within the time left - load or empty the washing machine, hang up washing or take something out of the freezer for her later meal.

I was able to see and contribute to the care plan and also see the visit reports using an app and it was easy to set up and use. I wouldn’t hesitate to use further support services from Home Instead and found everyone really helpful, friendly and especially caring. Five stars.

Can’t recommend them enough.

My wife sleeps in the living room, in a hospital bed.

The service is highly recommended.

The service is professional, well-organised and just lovely to use. The biggest thank you to each and every one of you involved. You were my lifesavers and I wish you every continued success for the future.

Home Instead have looked after my 92-year-old mother at home twice a day for over a year now and they have been nothing short of a godsend. Without them we would not have been able to keep her at home for so long. The girls were relaxed and friendly and weren't put off by her extreme hoarding. On the contrary they sat with her and chatted and allowed her to tell them all about the things she's done and places she's been. They also gained enough trust for her to let them do some basic cleaning tasks and even, occasionally, throw some used biscuit wrappers in the bin! The entries in the app at each visit allowed us, her daughters, to feel reassured and to have something to ask her about when we phoned/video called later. I would thoroughly recommend.

Thank you, Home Instead!

We have had brilliant service and support from the Home Instead Ayr team now for over 18 months. They are perceptive, responsive, caring and helpful. Navigating this difficult transition through support to full caregiving, they have been very helpful indeed. There are also specific carers that go above and beyond, building close and trusting relationships. The continuity of caregivers can be a challenge as staff come and go but Home Instead seem to be better at retention of staff than most, this is a challenge for the sector. All in all, they have made it possible to remain at home receiving care and support, we are all very grateful we started with them and continue to work with them.

Our father was Mr independent and resisted help from anyone other than family until he met his two carers from Home Instead. They made his lunch the way he liked it, listened patiently to his stories and cheerfully kept his house (and him) neat and tidy. My sister and I used the app for updates, leaving Dad with the feeling of independence he valued so much.

Based on our experience, we would not hesitate to recommend Home Instead.

First class service from first phone call right through to successful set up of new care plan and start of care provision. All staff at every level go the extra mile to problem solve and assist in every conceivable way. You are in safe hands with these people.