I cannot recommend the Home Instead team highly enoughHeather P(Daughter of Client/Service User)
A great service provider where nothing is too much trouble.S D(Daughter of Client/Service User)
I feel very happy that I can go away and know that my mum is in good handsDorothy S(Daughter of Client/Service User)
I cannot recommend the Home Instead team highly enoughHeather P(Daughter of Client/Service User)
A great service provider where nothing is too much trouble.S D(Daughter of Client/Service User)
I feel very happy that I can go away and know that my mum is in good handsDorothy S(Daughter of Client/Service User)
Home Instead South Ayrshire and Kilmarnock is a local award-winning private home care agency based in Ayr.
This office covers the main localities in South Ayrshire and East Ayrshire including Ayr, Prestwick, Troon, Stewarton, Turnberry and Kilmarnock.
Their hand-picked and specially trained CAREGivers pride themselves on delivering only the highest standards of care for clients in their own homes. The team is made up of local people who know and understand the...
Home Instead South Ayrshire and Kilmarnock is a local award-winning private home care agency based in Ayr.
This office covers the main localities in South Ayrshire and East Ayrshire including Ayr, Prestwick, Troon, Stewarton, Turnberry and Kilmarnock.
Their hand-picked and specially trained CAREGivers pride themselves on delivering only the highest standards of care for clients in their own homes. The team is made up of local people who know and understand the area and the local community. CAREGivers support older people so that they are able to stay in their own homes and live independently for longer - in a happy safe and secure manner.
Why is Home Instead unique?
- Minimum of a one hour call to 24/7 care. Staff do not believe proper care can be provided with '15 minute calls'.
- The service matches the client with the CAREGivers so that wherever possible the same CAREGiving team sees the same client at the same time each day.
- The service is extremely fussy about who is employed and takes up six references plus enhanced police checks.
- The service specialises in dementia care and live in care.
Services include companionship, light housekeeping, meal preparation, personal care, transportation and specialist dementia support.
Staff at Home Instead regard it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.
They provide the full range of homecare services and clients range from those receiving two hours of housekeeping help a week to those who receive 24-hour specialist dementia support. Others may only require help during a family break, respite period or during a palliative period.
Home Instead South Ayrshire's services are completely adaptable and variable to suit client and family requirements.
Care Provided by Home Instead (South Ayrshire and Kilmarnock)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Specialist Care Needs
Nursing/Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £38.50
Weekly Live-in Care
From £1,855
Contact Home Instead (South Ayrshire and Kilmarnock) to get a personalised quote:
Minimum 1 hour visits
The price(s) shown are provided by the agency. Contact Home Instead (South Ayrshire and Kilmarnock) for full pricing details and T&Cs.
Home Instead (South Ayrshire and Kilmarnock) has a Review Score of 9.8 (9.804) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (South Ayrshire and Kilmarnock) has 55 reviews.
Reviewer Connection to Home Instead (South Ayrshire and Kilmarnock)
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Showing 55 reviews matching selected criteria
Review from Jennifer B (Daughter of Client) published on 3 November 2022 Submitted via Website•
Overall Experience
My dad used Home Instead carers prior to going into a care home. The carers were excellent, gave my dad some company, did housework and would happily take him for his weekly shopping. Home Instead were excellent and very helpful when my dad was admitted to hospital. The manager was very helpful,...
My dad used Home Instead carers prior to going into a care home. The carers were excellent, gave my dad some company, did housework and would happily take him for his weekly shopping. Home Instead were excellent and very helpful when my dad was admitted to hospital. The manager was very helpful, let us know prices and services and she and other staff genuinely seemed to care about Dad and what was in the best interests of him. Thank you.
↩Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this lovely review, I will forward this on to our care staff as well, we were so happy to be able to get to know your dad and support him at home.
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Review from Joyce W (Daughter of Client) published on 24 August 2022 Submitted via Website•
Overall Experience
Home Instead provides great care for my mother. It gives the family peace of mind to know that her needs are being met and that she can continue to live in the house that she and my dad built in the 1960s. All the caregivers are wonderful people, and the mental stimulation of a chat about all kinds...
Home Instead provides great care for my mother. It gives the family peace of mind to know that her needs are being met and that she can continue to live in the house that she and my dad built in the 1960s. All the caregivers are wonderful people, and the mental stimulation of a chat about all kinds of subjects has been beneficial for Mum's dementia. Knowing that she is being fed good food, getting bathed on a regular basis and being assisted with laundry and housework takes the pressure off the family. As a dementia patient, things have to go at Mum's pace, and the Home Instead caregivers have the time to see to her needs.
↩Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for these lovely comments; we really appreciate the feedback, and we are so happy we have been able to help support mum. Thanks.
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Review from D B (Son of Client) published on 26 July 2022 Submitted via Website•
Overall Experience
My brother and I recently arranged for Home Instead to provide support to my elderly parents. We have been impressed by their very thorough and professional approach to identifying the requirements of our parents and matching the most appropriate staff to look after our parents.
The service and...
My brother and I recently arranged for Home Instead to provide support to my elderly parents. We have been impressed by their very thorough and professional approach to identifying the requirements of our parents and matching the most appropriate staff to look after our parents. The service and support provided to date have been excellent and the staff have all been very caring, friendly and reliable. There seems to be good supervision of the team, and the mobile app is very helpful in providing reassurance (when you do not live close by) that everything is okay.
We would not hesitate to recommend Home Instead South to anyone with elderly parents who need assistance.
↩Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for this lovely review. We are so happy that we have been able to help. I will pass on these lovely comments to the care professionals as well. Thank you.
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Review from Andrew J (Client / Service User) published on 28 April 2022 Submitted via Website•
Overall Experience
From the moment we contacted Home Instead we had 5-star service. Prompt responses, easy admin, sensible paperwork, thank you. The care then provided for my Dad was professional, friendly, and exceptional, thank you again.
I would thoroughly recommend anyone who wants short-term care to use the...
From the moment we contacted Home Instead we had 5-star service. Prompt responses, easy admin, sensible paperwork, thank you. The care then provided for my Dad was professional, friendly, and exceptional, thank you again.
I would thoroughly recommend anyone who wants short-term care to use the wonderful team at Home Instead. Please reach out to Home Instead you will not be disappointed.
↩Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for your lovely review, we really appreciate your feedback.
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Review from A B (Daughter of Client) published on 26 April 2022 Submitted via Website•
Overall Experience
Home Instead have offered my sister and I peace of mind with the care they have provided for our mother. Neither of us live in the UK and Home Instead management has accommodated all our requests to enable our mother to remain in her home presently and be cared for as needed. Knowing that they are...
Home Instead have offered my sister and I peace of mind with the care they have provided for our mother. Neither of us live in the UK and Home Instead management has accommodated all our requests to enable our mother to remain in her home presently and be cared for as needed. Knowing that they are a phone call away to help solve our issues makes life a lot easier for all concerned. We are very glad we found them.
↩Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for your lovely review, we really appreciate your feedback.
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Review from Caroline L (Daughter of Client) published on 2 March 2022 Submitted via Website•
Overall Experience
The care my Dad has received from the Home Instead carer had been fantastic. Right from the start , they listened carefully. to what we needed for Dad and selected a carer for him. She is wonderful with him and I know he is in safe hands. It’s so good, we have increased the number of visits and...
The care my Dad has received from the Home Instead carer had been fantastic. Right from the start , they listened carefully. to what we needed for Dad and selected a carer for him. She is wonderful with him and I know he is in safe hands. It’s so good, we have increased the number of visits and time they spend with him. Well worth the additional expense. Everyone I have dealt is friendly and eager to help. There are great to deal with.
↩Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much Caroline for your review. We will ensure this is passed onto this particular Caregiver.
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Review from A M (Daughter of Client) published on 21 February 2022 Submitted via Website•
Overall Experience
Very caring service provided by everyone involved in Mum's care. Home Instead helped our family at a time which was very difficult and provided reassurance to all. The dignified treatment of mum was very much appreciated. Over a very short period, Mum looked forward to her visits and valued the...
Very caring service provided by everyone involved in Mum's care. Home Instead helped our family at a time which was very difficult and provided reassurance to all. The dignified treatment of mum was very much appreciated. Over a very short period, Mum looked forward to her visits and valued the company and help given. Unfortunately Mum has not been able to stay at home however I would have no reservations in recommending Home Instead.
↩Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you for your kind words.
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Review from C R (Client / Service User) published on 31 January 2022 Submitted via Postal Review Card•
Overall Experience
Happy with service, prompt response to initial enquiry. Good supervision by manager.
Happy with service, prompt response to initial enquiry. Good supervision by manager.
↩Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you for your review. We appreciate your feedback. Home Instead
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Review from Sharon D (Daughter of Client) published on 26 January 2022 Submitted via Postal Review Card•
Overall Experience
Home Instead has restored my faith in the care sector, from start to finish the team are 100% professional and nurturing with my Mum and myself. The reviews are always in-depth and holistic with Mums safety and care at the centre. Thank you for everything you all do. Even the gift at Christmas was...
Home Instead has restored my faith in the care sector, from start to finish the team are 100% professional and nurturing with my Mum and myself. The reviews are always in-depth and holistic with Mums safety and care at the centre. Thank you for everything you all do. Even the gift at Christmas was so amazing above and beyond.
↩Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you Sharon for your lovely review. We really appreciate your kind words.
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Review from David B (Son of Client) published on 25 January 2022 Submitted via Website•
Overall Experience
The carers provided by Home Instead have established an excellent relationship with me and, most importantly, my mother. She welcomes and enjoys their visits and derives benefits from them in terms of her continuing healthy living and also in terms of companionship. The carers are extremely...
The carers provided by Home Instead have established an excellent relationship with me and, most importantly, my mother. She welcomes and enjoys their visits and derives benefits from them in terms of her continuing healthy living and also in terms of companionship. The carers are extremely reliable, always attending as arranged. And when they are with us, they demonstrate the highest professional standards while also maintaining good interpersonal relationships. My mother and the rest of the family are delighted with the service we are receiving from Home Instead carers and we plan to continue working with them in the future. I should also add that the staff in the office, when contacted, are also both very professional and also very accommodating as our requirements change over time.
↩Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you, David, for your lovely review. It is our pleasure to provide a service to your loved one. Home Instead.
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Review from Tom B (Husband of Client) published on 17 January 2022 Submitted via Postal Review Card•
Overall Experience
The carers that visit us are first class. Quietly efficient and very helpful.
The carers that visit us are first class. Quietly efficient and very helpful.
↩Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for taking the time to review the service you receive.
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Review from Lindsay M (Daughter of Client) published on 13 January 2022 Submitted via Website•
Overall Experience
The personalised care that the carers deliver is great! My mother finds them lovely, efficient and always helpful. Having the same carers each time really helps with her routine. The service gives us all peace of mind that Mum is receiving the best possible care.
Thank you Home Instead!
The personalised care that the carers deliver is great! My mother finds them lovely, efficient and always helpful. Having the same carers each time really helps with her routine. The service gives us all peace of mind that Mum is receiving the best possible care.
Thank you Home Instead!
↩Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much Lindsay for your kind words. It is a pleasure to support your loved one.. Home Instead
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Review from W G (Daughter of Client) published on 12 January 2022 Submitted via Website•
Overall Experience
Very warm and friendly caregivers who were very attentive to not only my father but also good company to my mother. The office was always quick to respond and managers went out of their way to help. So pleased with the care they provided for our precious family members .
Very warm and friendly caregivers who were very attentive to not only my father but also good company to my mother. The office was always quick to respond and managers went out of their way to help. So pleased with the care they provided for our precious family members .
↩Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for your lovely comments. It was a pleasure to meet you and your family.
Home Instead.
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Review from Charmian T (Wife of Client) published on 6 December 2021 Submitted via Postal Review Card•
Overall Experience
Our caregiver is wonderful and we look forward to seeing her every week. Not only does she look after my husband quite beautifully she is also very helpful and does small jobs around the kitchen and makes his lunch and leaves everything shiny and clean.
Office always available and very helpful,...
Our caregiver is wonderful and we look forward to seeing her every week. Not only does she look after my husband quite beautifully she is also very helpful and does small jobs around the kitchen and makes his lunch and leaves everything shiny and clean.
Office always available and very helpful, would absolutely recommend this agency.
↩Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you Charmian for taking the time to review your service here at Home Instead.
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Review from H R (Client / Service User) published on 20 April 2021 Submitted via Postal Review Card•
Overall Experience
Happy and cheerful all staff and management.
Happy and cheerful all staff and management.
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Regulatory Rating
Care Inspectorate (CI) Rating
Date: 01 May 2025
How well do we support people's wellbeing?
Very Good
(5)
How good is our leadership?
Very Good
(5)
How good is our staff team?
Very Good
(5)
How well is care and support planned?
Very Good
(5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report
News (0)
News
There are no news items for Home Instead (South Ayrshire and Kilmarnock).
There are no accreditations posted yet for Home Instead (South Ayrshire and Kilmarnock).
Meet the Team (1)
Yvette CuthbertsonJob Title Care ManagerJoined 2020
Care Manager
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Ayrshire and Kilmarnock) to verify any information. View our terms and conditions. Home Instead (South Ayrshire and Kilmarnock) has an Enhanced Service -what an Enhanced Service includes.
