Home Instead (South Ayrshire and Kilmarnock)

1 Wellington Square, Ayr KA7 1EN
Review Us
Top 20 award
9.9 43 Reviews
  • Home Instead (South Ayrshire and Kilmarnock), Ayr
Home Instead South Ayrshire and Kilmarnock is a local award-winning private home care agency based in Ayr.

This office covers the main localities in South Ayrshire and East Ayrshire including Ayr, Prestwick, Troon, Stewarton, Turnberry and Kilmarnock.

Their hand-picked and specially trained CAREGivers pride themselves on delivering only the highest standards of care for clients in their own homes. The team is made up of local people who know and understand the area and the local community. CAREGivers support older people so that they are able to stay in their own homes and live independently for longer - in a happy safe and secure manner.

Why is Home Instead unique?

- Minimum of a one hour call to 24/7 care. Staff do not believe proper care can be provided with '15 minute calls'.

- The service matches the client with the CAREGivers so that wherever possible the same CAREGiving team sees the same client at the same time each day.

- The service is extremely fussy about who is employed and takes up six references plus enhanced police checks.

- The service specialises in dementia care and live in care.

Services include companionship, light housekeeping, meal preparation, personal care, transportation and specialist dementia support.

Staff at Home Instead regard it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

They provide the full range of homecare services and clients range from those receiving two hours of housekeeping help a week to those who receive 24-hour specialist dementia support. Others may only require help during a family break, respite period or during a palliative period.

Home Instead South Ayrshire's services are completely adaptable and variable to suit client and family requirements.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care

Funding & Fees

Minimum 1 hour visits - Available on request

Good to Know

Group/Owner

Person in charge

  • Cathleen Yuile (Manager)

Home Instead (South Ayrshire and Kilmarnock) Reviews (43)

9.9

Home Instead (South Ayrshire and Kilmarnock) has a Review Score of 9.9 (9.938) out of 10, based on 22 reviews in the last 2 years.
Over all time Home Instead (South Ayrshire and Kilmarnock) has 43 reviews.

Overall Experience
  • 42
  • 1
  • 0
  • 0
  • 0
Date Published
  • 43
  • 5
  • 7
  • 22
  • 21
Reviewer Connection to Home Instead (South Ayrshire and Kilmarnock)
  • 22
  • 6
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from W G (Daughter of Client) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very warm and friendly caregivers who were very attentive to not only my father but also good company to my mother. The office was always quick to respond and managers went out of their way to help. So pleased with the care they provided for our precious family members .
Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for your lovely comments. It was a pleasure to meet you and your family.
Home Instead.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Charmian T (Wife of Client) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our caregiver is wonderful and we look forward to seeing her every week. Not only does she look after my husband quite beautifully she is also very helpful and does small jobs around the kitchen and makes his lunch and leaves everything shiny and clean.
Office always available and very helpful, would
absolutely recommend this agency.
Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you Charmian for taking the time to review your service here at Home Instead.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H R (Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy and cheerful all staff and management.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Home Instead (South Ayrshire and Kilmarnock) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Home Instead (South Ayrshire and Kilmarnock) is calculated as follows: ( (121 Excellents x 5) + (8 Goods x 4) ) ÷ 129 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Ayrshire and Kilmarnock) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 1 May 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Cathleen

Cathleen Yuile

Job Title: Service Manager Joined: 2022

Cathleen is the service manager for Home Instead South Ayrshire & Kilmarnock. Starting her journey with Home Instead in 2022 as a care professional, Cathleen then quickly gained the knowledge to step into her role as service manager.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Ayrshire and Kilmarnock) to verify any information. View our terms and conditions. Home Instead (South Ayrshire and Kilmarnock) has an Enhanced Service - more info.