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Home Instead (South Ayrshire and Kilmarnock)

1 Wellington Square, Ayr KA7 1EN
Home Instead (South Ayrshire and Kilmarnock) Logo
Top 20 award
Home Instead (South Ayrshire and Kilmarnock) logo
I cannot recommend the Home Instead team highly enoughHeather P(Daughter of Client/Service User)
Home Instead (South Ayrshire and Kilmarnock), Ayr
A great service provider where nothing is too much trouble.S D(Daughter of Client/Service User)
Home Instead (South Ayrshire and Kilmarnock), Ayr
I feel very happy that I can go away and know that my mum is in good handsDorothy S(Daughter of Client/Service User)
Home Instead (South Ayrshire and Kilmarnock), Ayr

Home Instead South Ayrshire and Kilmarnock is a local award-winning private home care agency based in Ayr.

This office covers the main localities in South Ayrshire and East Ayrshire including Ayr, Prestwick, Troon, Stewarton, Turnberry and Kilmarnock.

Their hand-picked and specially trained CAREGivers pride themselves on delivering only the highest standards of care for clients in their own homes. The team is made up of local people who know and understand the...  

Care Provided by Home Instead (South Ayrshire and Kilmarnock)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £39.90
  • Weekly Live-in Care Fees: from £285

Minimum 1 hour visits - Available on request

The price(s) shown are provided by the agency. Contact Home Instead (South Ayrshire and Kilmarnock) for full pricing details and T&Cs.

Contact Home Instead (South Ayrshire and Kilmarnock) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)

Good to Know

Group/Owner

Home Instead (South Ayrshire and Kilmarnock) Reviews (50)

9.9

Home Instead (South Ayrshire and Kilmarnock) has a Review Score of 9.9 (9.880) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (South Ayrshire and Kilmarnock) has 50 reviews.

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Showing 50 reviews matching selected criteria
Review from Caroline L (Daughter of Client) published on 2 March 2022 Submitted via Website
Overall Experience

The care my Dad has received from the Home Instead carer had been fantastic. Right from the start , they listened carefully. to what we needed for Dad and selected a carer for him. She is wonderful with him and I know he is in safe hands. It’s so good, we have increased the number of visits and time they spend with him. Well worth the additional expense. Everyone I have dealt is friendly and eager to help. There are great to deal with.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much Caroline for your review. We will ensure this is passed onto this particular Caregiver.

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Review from A M (Daughter of Client) published on 21 February 2022 Submitted via Website
Overall Experience

Very caring service provided by everyone involved in Mum's care. Home Instead helped our family at a time which was very difficult and provided reassurance to all. The dignified treatment of mum was very much appreciated. Over a very short period, Mum looked forward to her visits and valued the company and help given. Unfortunately Mum has not been able to stay at home however I would have no reservations in recommending Home Instead.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you for your kind words.

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Review from C R (Client / Service User) published on 31 January 2022 Submitted via Postal Card
Overall Experience

Happy with service, prompt response to initial enquiry. Good supervision by manager.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you for your review. We appreciate your feedback. Home Instead

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Review from Sharon D (Daughter of Client) published on 26 January 2022 Submitted via Postal Card
Overall Experience

Home Instead has restored my faith in the care sector, from start to finish the team are 100% professional and nurturing with my Mum and myself. The reviews are always in-depth and holistic with Mums safety and care at the centre. Thank you for everything you all do. Even the gift at Christmas was so amazing above and beyond.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you Sharon for your lovely review. We really appreciate your kind words.

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Review from David B (Son of Client) published on 25 January 2022 Submitted via Website
Overall Experience

The carers provided by Home Instead have established an excellent relationship with me and, most importantly, my mother. She welcomes and enjoys their visits and derives benefits from them in terms of her continuing healthy living and also in terms of companionship. The carers are extremely reliable, always attending as arranged. And when they are with us, they demonstrate the highest professional standards while also maintaining good interpersonal relationships. My mother and the rest of the family are delighted with the service we are receiving from Home Instead carers and we plan to continue working with them in the future. I should also add that the staff in the office, when contacted, are also both very professional and also very accommodating as our requirements change over time.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you, David, for your lovely review. It is our pleasure to provide a service to your loved one. Home Instead.

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Review from Tom B (Husband of Client) published on 17 January 2022 Submitted via Postal Card
Overall Experience

The carers that visit us are first class. Quietly efficient and very helpful.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for taking the time to review the service you receive.

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Review from Lindsay M (Daughter of Client) published on 13 January 2022 Submitted via Website
Overall Experience
The personalised care that the carers deliver is great!
My mother finds them lovely, efficient and always helpful.
Having the same carers each time really helps with her routine.
The service gives us all peace of mind that Mum is receiving the best possible care.

Thank you Home Instead!

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much Lindsay for your kind words. It is a pleasure to support your loved one.. Home Instead

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Review from W G (Daughter of Client) published on 12 January 2022 Submitted via Website
Overall Experience

Very warm and friendly caregivers who were very attentive to not only my father but also good company to my mother. The office was always quick to respond and managers went out of their way to help. So pleased with the care they provided for our precious family members .

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)
Thank you so much for your lovely comments. It was a pleasure to meet you and your family.

Home Instead.

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Review from Charmian T (Wife of Client) published on 6 December 2021 Submitted via Postal Card
Overall Experience
Our caregiver is wonderful and we look forward to seeing her every week. Not only does she look after my husband quite beautifully she is also very helpful and does small jobs around the kitchen and makes his lunch and leaves everything shiny and clean.

Office always available and very helpful, would absolutely recommend this agency.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you Charmian for taking the time to review your service here at Home Instead.

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Review from H R (Client / Service User) published on 20 April 2021 Submitted via Postal Card
Overall Experience

Happy and cheerful all staff and management.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 01 May 2025
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our leadership?
    Very Good

    (5)

  • How good is our staff team?
    Very Good

    (5)

  • How well is care and support planned?
    Very Good

    (5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

News (0)

News

There are no news items for Home Instead (South Ayrshire and Kilmarnock).

Awards / Recognitions (13)

Meet the Team (1)

Yvette Cuthbertson Job Title: Care Manager Joined: 2020
Yvette Cuthbertson

Care Manager

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Ayrshire and Kilmarnock) to verify any information. View our terms and conditions. Home Instead (South Ayrshire and Kilmarnock) has an Enhanced Service - more info.