Submit a Review for Home Instead (South Ayrshire and Kilmarnock)
1 Wellington Square, Ayr, KA7 1EN
View full details of Home Instead (South Ayrshire and Kilmarnock)Latest Reviews for Home Instead (South Ayrshire and Kilmarnock)
07 January 2026
Setting up a carer to shower and shave my dad who is aged 93 with Parkinsons could not have been easier than via Home Instead. Pamela the local team leader and interim manager at Ayr in Scotland was absolutely first class and responded extremely quickly to my request on the Friday afternoon and by
Wednesday she came along to assess along with an excellent male carer (John ) with over 40 years experience. The assessment was done and my Dad was showered and shaved for the first time with the help of someone else apart from my mum with care and good humour.
It is not an easy step moving from independence to having carers bathe you and I was pleasantly surprised how painless it all was. Both Pamela and John are instantly likeable lovely people and my family felt very comfortable having them in their home.
A first class service all round and a relief to have such nice people looking after my Dad.
13 November 2025
Home Instead have been looking after mum for nearly 2 years now. They provide great service offering companionship,help with housework and meal prep and taking mum to the supermarket and hairdressers.
The flexibility on occasions we have needed extra visits has been a real benefit to us.
The
app is wonderful allowing us to get a good picture of how mum is during each visit.
When mum was recently unwell it was a great support to mum and us for her to have care professionals who she knew and trusted to look after her.
We are always able to speak to someone on the phone who is able to help if we need to.
Home instead was recommended to me by friends who had used the service in Edinburgh, Milngavie and Kilmarnock and I wouldn't hesitate to recommend them.
16 June 2025
If you have a relative or friend who needs companionship then I can throughly recommend Home Instead Ayr. In the 2 years they spent time with my Dad they have been amazing. Regular check ups are carried out and every visit is recorded on their App so you know what's happening. For us it was a life
line to get Dad out of the house when we were working and knowing he had company regularly gave us peace of mind. The companions are true heroes who make such a difference to the people they support. Thank you the manager and team and everyone in the Ayr office.
11 June 2025
My mother was house bound but wished to remain in her own home. Homeinstead were able to assist her with this and she remained in her own home for 3 years before she eventually went into a nursing home. The staff were very supportive and helpful and always had time to chat with her.
I would
definitely recommend Homeinstead.
02 June 2025
Our father was cared for at home by Home Instead for a period of over 18 months. The care team were flexible and helpful at every turn. This allowed us to increase the care dad needed as his health deteriorated. From 5 days of 2 hours a day ( with family providing care the other two days), dad's
needs increased to 3 hours per day. Finally, the care team increased their visits to 4 per day during the last week of his life, allowing to pass away at home, as was his wish, surrounded by family.
Although, as Dad's family, we did everything we could to support him ourselves, Home Instead's visits ensured that he was able to end his life without recourse to a care home or hospital.
Not only was he able to amend the number of hours as needs increased but also, the type of care changed over time. I would heartily recommend using Home Instead.
The team are reliable, trustworthy, punctual and kind, taking time to get to know their clients and carefully tailoring the care given to suit.
30 May 2025
Home instead have been providing care for my elderly mum for 2 years. Their carers are always very professional, helpful and respectful to mum. Knowing that makes me feel confident that mum's in good hands. The office staff are very friendly and approachable. When we had to change the time of the
carer's visits, they sorted it all out quickly and efficiently.
30 May 2025
I can't speak highly enough of the service we received from Home Instead. The team supported my parents through the toughest times of my Mothers dementia journey at home. Their support allowed us to keep Mum at home for many more months than would otherwise have been possible. They were fantastic
with Mum and Dad, flexible with days and hours, and were quick to increase hours and days as Mum's care needs increased. Mum responded so well to the carers as they were so great with her. Amazing support through a really tough time. Thankyou.
11 February 2025
We have been receiving a service since august 2024 and we would not have managed to care for our elderly relative for as long without this support.
Everyone has been very helpful and supportive and we are very grateful.
21 November 2024
When I started having carers I was mentally and physically in a bad place, I found it really hard to have someone come in to visit me.
I started to look forward to the visits by the end of the 2nd month. Now I really feel the benefits in my health.
Everyone is really lovely.
I don't think that I
would be here without them.
09 September 2024
The Home Instead team visit my mum every morning, she has a regular carer who does most of the visits with other carers helping out for holidays and weekends. They help her take medication, go shopping and hairdresser, pay papers and provide friendly company. They've suggested and set up visits to a
local community club and often take Mum out for a coffee which she enjoys. The whole service has been superb, completely reliable, they've never missed or been late for a visit since we started 2 years ago. We appreciate how proactive and caring they are, mums carer contacts the doctor, pharmacy or optician if she spots a need and resolves problems with things like picking up medication. The central team are very helpful too, keeping in touch with me, being very flexible, and responding to requests to change or add extra time. Home Instead provide an amazing service for my mum, it's really made a difference for her and the family, we have a lot of reassurance knowing the team is on hand.
19 August 2024
We were overseas visitors to the area and at short notice required daycare for my wife who is a stroke survivor, with partial paralysis and loss of speech. Home Instead were fabulous in their efforts to assist with our needs. In addition, they were extremely diligent in their onboarding process and
their efficiency gave us great comfort. The carer was very personable and fully qualified, and my wife easily warmed to her. Although only a short stay this time, we have no hesitation in seeking Home Instead's services for our next visit or recommending them to others.
01 August 2024
My Mum receives a weekly afternoon visit from the same carer each week, other than holidays. She does the housework, takes her to the hairdresser and takes her out. My Mum loves the visits and thinks the world of the carer. It has taken the pressure off of me trying to do everything for her, and
I can now spend time visiting and talking to her rather than being her housekeeper.
All the girls in the office are lovely and communication is excellent with them letting you know of any concerns and regularly contact you to get feedback on the service.
A great service provider where nothing is too much trouble.
01 August 2024
We have used Home Instead on two occasions now on an ad-hoc basis to provide support for my mother when we are away from home. The service provided is second to none. Great communication both from the office when booking dates and through the app per visit. I feel very happy that I can go away and
know that my mum is in good hands. All the girls who have provided care have been professional and caring. Would not hesitate to recommend them.
01 August 2024
I cannot recommend the Home Instead team highly enough. All the carers are extremely professional and compassionate delivering person-centered care. Mum really enjoys their company and interactions. They give me a well-needed break secure in the knowledge that Mum is happy and safe.
I have
recently used the live-in care team as well. I was anxious about doing this for the first time but as always the team provided an excellent carer who I got to meet prior to me taking a short break. This has made a huge difference to me knowing that Mum can get respite care in the comfort of my home. Sincere thanks to them all.
01 August 2024
My partner has Home Instead to support my partner on a Tuesday and Friday while I get some time myself. He does lots of quizzes and talks a lot about different things, and his two support workers are very good with him. I have used the live-in support workers as well. I am just back from holiday and
he was supported very well by the two people who supported him, they are all very good at Home Instead, if you have a problem you just need to phone and they get it sorted.
23 May 2024
My Mum and Dad currently receive Live in Care. This was set up after a very successful block of Respite Care following a long period in hospital for my Dad. This has been highly successful and has allowed my Mum and Dad to stay in their own home where they are extremely happy but would otherwise not
be able to remain by themselves.
The success of the live-in care has been down to the careful selection of high-quality carers for my parents. Both parents were interviewed and carers found that had similar interests and experiences. They have formed very happy and positive relationships with both carers as have I as their daughter. The communication with myself is outstanding and it has changed a previously very stressful situation into one where I can now enjoy a visit as their daughter rather than a carer. The care received by my Mum and Dad has been outstanding and I am extremely grateful for the wonderful service provided.
30 April 2024
Care carried out as per care plan. Good rapport between Mum and care assistants. Good communication between carers, care supervisors and family. Approachable staff, flexible and holistic culture. Thanks.
08 April 2024
My uncle enjoys the support of the care team in the area. My uncle has twice daily visits to help him maintain his independence in his home. They do a fantastic job. I cannot compliment the team highly enough.
08 February 2024
All carers turn up at the allotted time. They are pleasant and friendly and put mum at ease. She is up showered, dressed and has breakfast. They always offer to do anything else within the time left - load or empty the washing machine, hang up washing or take something out of the freezer for her
later meal.
24 January 2024
I contacted Home Instead to get some support for mum at home. They were very friendly, helpful and informative regarding all my inquiries and quickly arranged a home visit to talk through all they could offer. We engaged the service to help with mum’s medication and to check on safety and well-being
of the house as well as offer companionship. The service was set up pretty quickly and the workers who came out were great. They had a good picture of what was required and mum liked them immediately.
I was able to see and contribute to the care plan and also see the visit reports using an app and it was easy to set up and use. I wouldn’t hesitate to use further support services from Home Instead and found everyone really helpful, friendly and especially caring. Five stars.
Latest Reviews for Home Instead (South Ayrshire and Kilmarnock)
07 January 2026
Setting up a carer to shower and shave my dad who is aged 93 with Parkinsons could not have been easier than via Home Instead. Pamela the local team leader and interim manager at Ayr in Scotland was absolutely first class and responded extremely quickly to my request on the Friday afternoon and by
Wednesday she came along to assess along with an excellent male carer (John ) with over 40 years experience. The assessment was done and my Dad was showered and shaved for the first time with the help of someone else apart from my mum with care and good humour.
It is not an easy step moving from independence to having carers bathe you and I was pleasantly surprised how painless it all was. Both Pamela and John are instantly likeable lovely people and my family felt very comfortable having them in their home.
A first class service all round and a relief to have such nice people looking after my Dad.
13 November 2025
Home Instead have been looking after mum for nearly 2 years now. They provide great service offering companionship,help with housework and meal prep and taking mum to the supermarket and hairdressers.
The flexibility on occasions we have needed extra visits has been a real benefit to us.
The
app is wonderful allowing us to get a good picture of how mum is during each visit.
When mum was recently unwell it was a great support to mum and us for her to have care professionals who she knew and trusted to look after her.
We are always able to speak to someone on the phone who is able to help if we need to.
Home instead was recommended to me by friends who had used the service in Edinburgh, Milngavie and Kilmarnock and I wouldn't hesitate to recommend them.
16 June 2025
If you have a relative or friend who needs companionship then I can throughly recommend Home Instead Ayr. In the 2 years they spent time with my Dad they have been amazing. Regular check ups are carried out and every visit is recorded on their App so you know what's happening. For us it was a life
line to get Dad out of the house when we were working and knowing he had company regularly gave us peace of mind. The companions are true heroes who make such a difference to the people they support. Thank you the manager and team and everyone in the Ayr office.
11 June 2025
My mother was house bound but wished to remain in her own home. Homeinstead were able to assist her with this and she remained in her own home for 3 years before she eventually went into a nursing home. The staff were very supportive and helpful and always had time to chat with her.
I would
definitely recommend Homeinstead.
02 June 2025
Our father was cared for at home by Home Instead for a period of over 18 months. The care team were flexible and helpful at every turn. This allowed us to increase the care dad needed as his health deteriorated. From 5 days of 2 hours a day ( with family providing care the other two days), dad's
needs increased to 3 hours per day. Finally, the care team increased their visits to 4 per day during the last week of his life, allowing to pass away at home, as was his wish, surrounded by family.
Although, as Dad's family, we did everything we could to support him ourselves, Home Instead's visits ensured that he was able to end his life without recourse to a care home or hospital.
Not only was he able to amend the number of hours as needs increased but also, the type of care changed over time. I would heartily recommend using Home Instead.
The team are reliable, trustworthy, punctual and kind, taking time to get to know their clients and carefully tailoring the care given to suit.
30 May 2025
Home instead have been providing care for my elderly mum for 2 years. Their carers are always very professional, helpful and respectful to mum. Knowing that makes me feel confident that mum's in good hands. The office staff are very friendly and approachable. When we had to change the time of the
carer's visits, they sorted it all out quickly and efficiently.
30 May 2025
I can't speak highly enough of the service we received from Home Instead. The team supported my parents through the toughest times of my Mothers dementia journey at home. Their support allowed us to keep Mum at home for many more months than would otherwise have been possible. They were fantastic
with Mum and Dad, flexible with days and hours, and were quick to increase hours and days as Mum's care needs increased. Mum responded so well to the carers as they were so great with her. Amazing support through a really tough time. Thankyou.
11 February 2025
We have been receiving a service since august 2024 and we would not have managed to care for our elderly relative for as long without this support.
Everyone has been very helpful and supportive and we are very grateful.
21 November 2024
When I started having carers I was mentally and physically in a bad place, I found it really hard to have someone come in to visit me.
I started to look forward to the visits by the end of the 2nd month. Now I really feel the benefits in my health.
Everyone is really lovely.
I don't think that I
would be here without them.
09 September 2024
The Home Instead team visit my mum every morning, she has a regular carer who does most of the visits with other carers helping out for holidays and weekends. They help her take medication, go shopping and hairdresser, pay papers and provide friendly company. They've suggested and set up visits to a
local community club and often take Mum out for a coffee which she enjoys. The whole service has been superb, completely reliable, they've never missed or been late for a visit since we started 2 years ago. We appreciate how proactive and caring they are, mums carer contacts the doctor, pharmacy or optician if she spots a need and resolves problems with things like picking up medication. The central team are very helpful too, keeping in touch with me, being very flexible, and responding to requests to change or add extra time. Home Instead provide an amazing service for my mum, it's really made a difference for her and the family, we have a lot of reassurance knowing the team is on hand.
19 August 2024
We were overseas visitors to the area and at short notice required daycare for my wife who is a stroke survivor, with partial paralysis and loss of speech. Home Instead were fabulous in their efforts to assist with our needs. In addition, they were extremely diligent in their onboarding process and
their efficiency gave us great comfort. The carer was very personable and fully qualified, and my wife easily warmed to her. Although only a short stay this time, we have no hesitation in seeking Home Instead's services for our next visit or recommending them to others.
01 August 2024
My Mum receives a weekly afternoon visit from the same carer each week, other than holidays. She does the housework, takes her to the hairdresser and takes her out. My Mum loves the visits and thinks the world of the carer. It has taken the pressure off of me trying to do everything for her, and
I can now spend time visiting and talking to her rather than being her housekeeper.
All the girls in the office are lovely and communication is excellent with them letting you know of any concerns and regularly contact you to get feedback on the service.
A great service provider where nothing is too much trouble.
01 August 2024
We have used Home Instead on two occasions now on an ad-hoc basis to provide support for my mother when we are away from home. The service provided is second to none. Great communication both from the office when booking dates and through the app per visit. I feel very happy that I can go away and
know that my mum is in good hands. All the girls who have provided care have been professional and caring. Would not hesitate to recommend them.
01 August 2024
I cannot recommend the Home Instead team highly enough. All the carers are extremely professional and compassionate delivering person-centered care. Mum really enjoys their company and interactions. They give me a well-needed break secure in the knowledge that Mum is happy and safe.
I have
recently used the live-in care team as well. I was anxious about doing this for the first time but as always the team provided an excellent carer who I got to meet prior to me taking a short break. This has made a huge difference to me knowing that Mum can get respite care in the comfort of my home. Sincere thanks to them all.
01 August 2024
My partner has Home Instead to support my partner on a Tuesday and Friday while I get some time myself. He does lots of quizzes and talks a lot about different things, and his two support workers are very good with him. I have used the live-in support workers as well. I am just back from holiday and
he was supported very well by the two people who supported him, they are all very good at Home Instead, if you have a problem you just need to phone and they get it sorted.
23 May 2024
My Mum and Dad currently receive Live in Care. This was set up after a very successful block of Respite Care following a long period in hospital for my Dad. This has been highly successful and has allowed my Mum and Dad to stay in their own home where they are extremely happy but would otherwise not
be able to remain by themselves.
The success of the live-in care has been down to the careful selection of high-quality carers for my parents. Both parents were interviewed and carers found that had similar interests and experiences. They have formed very happy and positive relationships with both carers as have I as their daughter. The communication with myself is outstanding and it has changed a previously very stressful situation into one where I can now enjoy a visit as their daughter rather than a carer. The care received by my Mum and Dad has been outstanding and I am extremely grateful for the wonderful service provided.
30 April 2024
Care carried out as per care plan. Good rapport between Mum and care assistants. Good communication between carers, care supervisors and family. Approachable staff, flexible and holistic culture. Thanks.
08 April 2024
My uncle enjoys the support of the care team in the area. My uncle has twice daily visits to help him maintain his independence in his home. They do a fantastic job. I cannot compliment the team highly enough.
08 February 2024
All carers turn up at the allotted time. They are pleasant and friendly and put mum at ease. She is up showered, dressed and has breakfast. They always offer to do anything else within the time left - load or empty the washing machine, hang up washing or take something out of the freezer for her
later meal.
24 January 2024
I contacted Home Instead to get some support for mum at home. They were very friendly, helpful and informative regarding all my inquiries and quickly arranged a home visit to talk through all they could offer. We engaged the service to help with mum’s medication and to check on safety and well-being
of the house as well as offer companionship. The service was set up pretty quickly and the workers who came out were great. They had a good picture of what was required and mum liked them immediately.
I was able to see and contribute to the care plan and also see the visit reports using an app and it was easy to set up and use. I wouldn’t hesitate to use further support services from Home Instead and found everyone really helpful, friendly and especially caring. Five stars.