Home Care Provider Owned by Home Instead in Bridgend

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Bridgend

Home Instead Locations in Bridgend (1)

 

1 Home Care Provider owned by Home Instead in Bridgend

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Home Instead (Bridgend)

Number One, Waterton Industrial Estate, Waterton Park, Bridgend CF31 3PH 

9.7 7 reviews
  • Care Provided
  • Visiting Care
  • Live in Care
  • Older Person Care
  • Dementia
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Home Instead Reviews in Bridgend (7)

9.6
Home Instead has a Group Review Score of 9.6 (9.631) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Bridgend)

from L W (Daughter of Client) published on 30 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall and subsequent hospitlisation, my 87-year-old mother has been receiving daily care from a group of Home Instead carers for the past four months. I have been very, very impressed by the care, attention to detail and constant updating - via the app - of my mother's health, mood and wellbeing.
ALL the carers of the team that visit my mother daily are really kind and empathetic, cheerful and positive. The professional, yet personal, care my mother is receiving gives me such peace of mind, as I live abroad and am unable to visit my mother as often as I would like. Thank you. Thank you very much indeed.

Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thankyou so much for your lovely words. Our team work very hard to provide quality care as they all do genuinely have such big hearts. I know they all love visiting your mother so the pleasure is all ours!

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Review of

Home Instead (Bridgend)

from J J (Daughter of Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is incredible across the organisation. Extremely professional and caring. Nothing is too much trouble and carers are trained to provide a service that demonstrates kindness and patience with the client as well as an understanding of the client's condition. They value the client's choices
and decisions and also those of the carer and ensure that the client is treated with dignity. We are very grateful to have such a caring team. Always so pleasant to deal with, with any queries and potential requirements answered and met. What more can we say!

Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thankyou for the lovely review! The team very much enjoy spending time with your family member and look forward to their time out and about!

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Review of

Home Instead (Bridgend)

from D V (Daughter of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am encouraged by the detailed care given to my Mum to help enhance her emotional and social wellbeing.
The visits by excellent carers have given such delight for Mum and she really looks forward to them every week.
The care company are extremely accommodating to the extend that my Mum has been
able to go to church service for the first time in about 5- 6 years. She has been thrilled to worship again and to meet up with her friends.
Liaison with me has also been excellent and empathetic considering the stress of being a 'daughter/carer!.
The app is also easily accessible.

Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thankyou for your lovely review. It is always our pleasure to support our clients to get back out doing the things they love!

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Review of

Home Instead (Bridgend)

from Edward P (Son of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team cared for my mother for nearly two years. Just occasionally at first, then twice a day when she needed more care. I was extremely impressed by their dedication to the task. Everyone involved was so loving, that my mother looked forward to seeing them. My mother soon regarded
each one as a friend. The management team were highly professional and nothing was ever too much trouble. Their flexibility was exemplary. They provided seamless changes to their routine, as and when the need arose. This enabled my mother to live with us for an extended period, without the need to move to a care home.

Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thank you so much for your lovely words. We enjoyed caring for your mother and I know the team all miss spending time with her!

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Review of

Home Instead (Bridgend)

from Barbara A (Daughter-in-law of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't stress enough how happy we were with the service provided by Home Instead Bridgend. They literally couldn't do enough for my mum in law and kept us informed of everything in terms of her care and general wellbeing. Extremely helpful and empathetic. I highly recommend them.

Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thank you for the great feedback. Your mum-in-law was a fabulous lady and we were privileged to have supported her.

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Review of

Home Instead (Bridgend)

from Malcolm S (Son of Client) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank one staff member in particular and everyone else at Home Instead for the care and comfort they provided for my mother while I was away. It meant I could relax on holiday knowing mum was being looked after. Exceptional service not seen often these days. I would not hesitate to recommend
one staff member in particular and her team to anyone. Thank you again

Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thank you for your kind review, Malcolm. The team thoroughly enjoyed time with your mum and it was very much our pleasure.

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Review of

Home Instead (Bridgend)

from Amanda T (Daughter-in-law of Client) published on 18 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend this company as we have found them to be professional, reliable, friendly and caring from the start.
Fantastic communication system in place. Very happy with the support provided. Thank you.

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Awards / Recognitions (9)

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