Home Instead (Bridgend)

Number One, Waterton Industrial Estate, Waterton Park, Bridgend CF31 3PH
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9.7 7 Reviews
  • Home Instead (Bridgend), Bridgend
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Home Care Providers belonging to Right at Home (Bridgend and Vale of Glamorgan)
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9.7

Care Provided by Home Instead (Bridgend)

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please call the office directly to find out about fees and to discuss hourly rates.
Minimum of 1 hour calls - charged at a hourly rate.

Good to Know

Group/Owner

Person in charge

  • Nicola Munro (Registered Care Manager)
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Home Instead (Bridgend) Reviews (7)

9.7

Home Instead (Bridgend) has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Bridgend) has 7 reviews.

Overall Experience
  • 7
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Date Published
  • 7
  • 1
  • 6
  • 7
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Reviewer Connection to Home Instead (Bridgend)
  • 3
  • 2
  • 2
Total of 7, showing 1-7
Review from L W (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall and subsequent hospitlisation, my 87-year-old mother has been receiving daily care from a group of Home Instead carers for the past four months. I have been very, very impressed by the care, attention to detail and constant updating - via the app - of my mother's health, mood and wellbeing.
ALL the carers of the team that visit my mother daily are really kind and empathetic, cheerful and positive. The professional, yet personal, care my mother is receiving gives me such peace of mind, as I live abroad and am unable to visit my mother as often as I would like. Thank you. Thank you very much indeed.
Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thankyou so much for your lovely words. Our team work very hard to provide quality care as they all do genuinely have such big hearts. I know they all love visiting your mother so the pleasure is all ours!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J J (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company is incredible across the organisation. Extremely professional and caring. Nothing is too much trouble and carers are trained to provide a service that demonstrates kindness and patience with the client as well as an understanding of the client's condition. They value the client's choices
and decisions and also those of the carer and ensure that the client is treated with dignity. We are very grateful to have such a caring team. Always so pleasant to deal with, with any queries and potential requirements answered and met. What more can we say!
Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thankyou for the lovely review! The team very much enjoy spending time with your family member and look forward to their time out and about!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D V (Daughter of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am encouraged by the detailed care given to my Mum to help enhance her emotional and social wellbeing.
The visits by excellent carers have given such delight for Mum and she really looks forward to them every week.
The care company are extremely accommodating to the extend that my Mum has been
able to go to church service for the first time in about 5- 6 years. She has been thrilled to worship again and to meet up with her friends.
Liaison with me has also been excellent and empathetic considering the stress of being a 'daughter/carer!.
The app is also easily accessible.
Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thankyou for your lovely review. It is always our pleasure to support our clients to get back out doing the things they love!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Edward P (Son of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team cared for my mother for nearly two years. Just occasionally at first, then twice a day when she needed more care. I was extremely impressed by their dedication to the task. Everyone involved was so loving, that my mother looked forward to seeing them. My mother soon regarded
each one as a friend. The management team were highly professional and nothing was ever too much trouble. Their flexibility was exemplary. They provided seamless changes to their routine, as and when the need arose. This enabled my mother to live with us for an extended period, without the need to move to a care home.
Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thank you so much for your lovely words. We enjoyed caring for your mother and I know the team all miss spending time with her!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara A (Daughter-in-law of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't stress enough how happy we were with the service provided by Home Instead Bridgend. They literally couldn't do enough for my mum in law and kept us informed of everything in terms of her care and general wellbeing. Extremely helpful and empathetic. I highly recommend them.
Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thank you for the great feedback. Your mum-in-law was a fabulous lady and we were privileged to have supported her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Malcolm S (Son of Client) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank one staff member in particular and everyone else at Home Instead for the care and comfort they provided for my mother while I was away. It meant I could relax on holiday knowing mum was being looked after. Exceptional service not seen often these days. I would not hesitate to recommend
one staff member in particular and her team to anyone. Thank you again
Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thank you for your kind review, Malcolm. The team thoroughly enjoyed time with your mum and it was very much our pleasure.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amanda T (Daughter-in-law of Client) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommend this company as we have found them to be professional, reliable, friendly and caring from the start.
Fantastic communication system in place. Very happy with the support provided. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Home Instead (Bridgend) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Bridgend) is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bridgend) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (9)

Meet the Team (0)

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Frequently Asked Questions about Home Instead (Bridgend)

What Type of Services does Home Instead (Bridgend) offer?

Home Instead (Bridgend) offers Home Care.

How many Carers does Home Instead (Bridgend) employ?

Home Instead (Bridgend) employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bridgend) to verify any information. View our terms and conditions. Home Instead (Bridgend) has an Basic Service - more info.