Right at Home (Vale of Glamorgan)

Avon Court, Cowbridge Road, Bridgend CF31 3SR

At Right at Home Vale of Glamorgan, staff understand that care must be as unique and bespoke as the people it supports.

Staff are able to provide the highest quality home care to clients, that is achieved through committed staff who will treat each client with the trust, respect and dignity.

The service gives care to loved ones in the Vale of Glamorgan, Bridgend and the surrounding areas.

The Vale of Glamorgan area includes (Llandough, Penarth, Barry, Dinas Powys, Llantwin Major, Cowbridge, St Athan, Peterston-super-Ely).

Group : Right at Home UK

Person in charge: Nicola Langdon (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Staff Languages (other than English): Czech, Polish, Slovak

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Parking: There is reserve parking for clients and staff.

Latest Care and Social Services Inspectorate Wales* Report on Right at Home (Vale of Glamorgan): click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.9 (maximum of 10) for Right at Home (Vale of Glamorgan) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Right at Home (Vale of Glamorgan) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.905 for Right at Home (Vale of Glamorgan) is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home (Vale of Glamorgan) is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Right at Home (Vale of Glamorgan) has a Review Score of 9.9 (9.905) from 14 Reviews

Average Ratings

  • Excellent
    13
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (Vale of Glamorgan)?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (Vale of Glamorgan)

  • Client / Service User
    6
  • Wife of Client/Service User
    3
  • Son of Client/Service User
    2
  • Daughter of Client/Service User
    1
  • Father of Client/Service User
    1
  • more

When the time comes to get help to care for a loved one at home, it is an emotional time, filled with anxiety, stress and the need to get it right.
Although my husband was at first reluctant in accepting help, in a very short time he came to appreciate the value of care and support he received to enable us to stay at home together.
The quality of personal care provided was second to none, but the additional emotional support to our whole family saw us through some tough times. Be it a chat over a cup of tea, holding hands and hugs when we were sad and lots of laughs to lift our spirits, our carers were always there and never failed us.
They came into our home as strangers but became part of our family and our friends.
Without our Right at Home carers, we could not have been at home until the end.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

From the first contact with this agency, we have been treated with respect, care and compassion.
The young lady carers are quiet, kind and efficient. Our daughter is very happy in their company. We are so glad we found Right at Home (Vale of Glamorgan).

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

The service was excellent throughout and the carers who looked after my sister at night were kind and sensitive especially on the night that she died.
We felt this was a company who took their work very seriously and were always very pleasant to deal with.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

Very satisfied with the service we are receiving.
It has made a huge difference to our lives. Our carer is excellent nothing is too much trouble for her.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

Our experience with Right at Home has been excellent. The carer has been assigned to my mother has been absolutely first class.
Additionally, whenever I telephone the office are extremely supportive and have a can do attitude. They deliver what they promise on time every time.
I would have no hesitation recommending Right at Home.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

My initial doubts about having complete strangers entering my home on a daily basis were soon dispelled by the relief the carers offered me.

My husband and I now start each day with no argument or exasperating discussion and I feel as if a weight has been lifted from me.

The carers are prompt, reliable, efficient and caring and treat both of us with respect and kindness.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

I researched private care in the whole region and chose Right at Home, I have not been disappointed. The whole experience with this agency was a very positive one. The administration staff were very sympathetic, efficient, helpful, understanding and flexible organising care carefully that would adapt to a changing situation.
The care immediately adjusted to our household and integrated well. She provided physical and mental support to my husband at the most difficult time of his life.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

I have a damaged femoral nerve and therefore require cannot move without crutches or a wheelchair, meaning I cannot carry anything. My wife was away for a few days and I needed someone to cook for me and clean up the kitchen. Right at Home did this for me very well. The cooking was not 'gourmet' but still adequate. The staff were very friendly and helpful and did everything that I needed.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Likely

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Average Rating:   3.8 out of 5

Very satisfied with the service.
Everyone was wonderful.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

My mother is very pleased with the service she receives and I am reassured that the company are supportive at all levels. I would recommend them.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   4.8 out of 5

The service has been excellent from initial contact to date. Within 24 hrs from first contact, I was visited at home and a care plan discussed and agreed which was difficult as I was unsure of the level of care I would require following major surgery. I was introduced to the carer prior to the start of services and there has been a degree of flexibility on both sides over hours and expectations. Throughout the manager has been in contact either by phone or visit to ensure I was happy with the service. Highly recommended.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

I have had care for 8 years now and since April 2017 I joined with Right at Home (Bridgend and Vale of Glamorgan). This is the best care company I have ever had and will continue to have care - thank you.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

We're deeply grateful for the care provided by the team.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

I'm very pleased with the service I have. They are lovely and friendly, we get on fine.

How likely would you be to recommend Right at Home (Vale of Glamorgan)? Extremely Likely

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Average Rating:   5 out of 5

Gabriela Ablorsu, Managing Director at Right at Home (Vale of Glamorgan) responded to this review on 03 Jul 2017:

Thank you for your review, we try hard to offer the best care to you and meet your needs. It means a lot that you are happy with our care.

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Awards / Recognitions

April 2018

Top 20 Home Care Groups 2018

Recipient: Right at Home UK

Date: Thursday 05 Apr 2018

more details

July 2017

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

April 2016

Top 10 Home Care Groups 2016

Recipient: Right at Home UK

Date: Friday 01 Apr 2016

more details

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