Right at Home (Bridgend and Vale of Glamorgan)

Unit 3, Red Dragon Court, Bridgend Industrial Estate, South Road, Bridgend CF31 3PT
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9.9 65 Reviews
  • Right at Home (Bridgend and Vale of Glamorgan), Bridgend
At Right at Home Bridgend and Vale of Glamorgan, staff understand that care must be as unique and bespoke as the people it supports.

Staff are able to provide the highest quality home care to clients, that is achieved through committed staff who will treat each client with the trust, respect and dignity.

The service gives care to loved ones in the Vale of Glamorgan, Bridgend and the surrounding areas.

The Vale of Glamorgan area includes Llandough, Penarth, Barry, Dinas Powys, Llantwin Major, Cowbridge, St Athan and Rhoose.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £39.50 – £44
  • Weekly Live-in Care Fees: £1850 – £1850

Our fees can vary depending on the size/care needs.
Please call to discuss our latest rates/fees.

These prices are only a guideline, please contact Right at Home (Bridgend and Vale of Glamorgan) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Holly Jones (Operations Director)

Right at Home (Bridgend and Vale of Glamorgan) Reviews (65)

Total of 65, showing 1-20
9.9

Right at Home (Bridgend and Vale of Glamorgan) has a Review Score of 9.9 (9.901) out of 10, based on 22 reviews in the last 2 years. Over all time Right at Home (Bridgend and Vale of Glamorgan) has 65 reviews.

Overall Experience

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  • 5
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  • 1

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Overall Experience  Overall Experience 5.0 out of 5

Needed immediate care for both my husband (personal care) and help for myself as a crisis point, both having norovirus. Carers were so helpful ordering online supplies for my husband's toilet situation. All carers were so kind and helpful and arrived at the said time.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank for talking the time to leave us a review, we apricate it. We are so happy to hear that we were able to help yourself and your family during as crisis point. We will share your kind words with the carers.

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Overall Experience  Overall Experience 5.0 out of 5

We both (husband and wife) needed immediate help as we were at a crisis point after contracting norovirus on holiday. We couldn't have managed without the help we received.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for taking the time to leave us a review, we are extremely happy to hear that we were able to help you both when you needed it! We will share your words with the team!

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Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about my care; the girls are wonderful.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for taking the time to leave us a lovely review, we know the girls enjoy visiting you! We will make sure to share you kind words with the rest of the care staff.

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Overall Experience  Overall Experience 5.0 out of 5

My wife has had care for 10 days so far and has been very pleased. Both the care given and the carers have been excellent. My wife has Alzheimer's and the carers have been so understanding, listening to her many stories of her younger days.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you do much for this lovely review, it is amazing to hear how the carers are interacting with with your wife.

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Overall Experience  Overall Experience 5.0 out of 5

My father had Right at Home as a 90 year old who is registered Blind, suffers with COPD and a heart problem. Right at home came to meet us and started the next day. The carers that he has are absolutely amazing with him, he feels totally at ease with them and they are professional and nothing is too
much trouble for them.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words and I will be sure to pass your positive comments on to dads care team.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving care from Right at Home since 2024. The care they provide is wonderful. All the carers are so kind and helpful. They treat my husband with dignity and he loves to see them. They are friendly to him and put him at ease and make him laugh. It's not just one of them they are
all the same. I feel so thankful that we have them. They also suggest things for my husband and care about his health.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for taking the time to share this review with us. We are extremely happy to hear that your husband is getting along well with his care! We will make sure to pass this on the the team!

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Overall Experience  Overall Experience 4.0 out of 5

It has been another good year having care for my wife from Right at Home. Everything has been consistent and when instances of change may happen communication from the office is always proactive. Each carer have been kind and positive.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for leaving the time and leaving us a review. We will ensure to pass you words over to both the office and community team!

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Overall Experience  Overall Experience 5.0 out of 5

Carers. Find help help they give me are brilliant.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words, we will be sure to pass these comments on to your care team.

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Overall Experience  Overall Experience 5.0 out of 5

All the carers that have been have been totally fine.

Reply from Joe Guishard, Managing Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words and we will be sure to pass this on to our carers who attend.

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Overall Experience  Overall Experience 5.0 out of 5

Very confident and supportive

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words, I know the carers love coming to visit.

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Overall Experience  Overall Experience 5.0 out of 5

We have been working closely with Right at Home for over a year now for my mother's twice-daily care. It is not an easy job to do but the individual carers show great compassion and understanding of a difficult situation and allow us, the family, to spend time as son and daughter rather than carer.
We cannot give enough praise to the staff involved in Mum's care and would not hesitate to recommend the service to others. Any minor problems that arose have been sorted quickly and efficiently between us.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words; I know our carers love visiting mum, as much as she enjoys seeing them.

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Overall Experience  Overall Experience 5.0 out of 5

We had Right at Home for my mother-in-law last year and the year before. They were absolutely brilliant, very attentive to her needs and compassionate. The only reason we changed is because she needed double care and they didn't have the capacity at the time. I would highly recommend them to anyone
looking for care.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Hi, thank you for your lovely comments. We loved looking after your mother in-law and were disappointed that we were unable to offer double handed care.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home has provided me with a straightforward, supportive and efficient level of care. Most importantly they have empowered me to grow in confidence over the last 6 months and enabled me to remain in my own home. My thanks go to all my carers for their kindness, competence, patience and encouragement.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for taking the time to leave us a great review! We are so glad our care team have been able to help you grow in confidence, whilst remaining in your own home. We will be sure to share your lovely comments with your care team too.

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Overall Experience  Overall Experience 5.0 out of 5

Carers are helpful and kind.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments and I know the carers enjoy visiting and spending time with you too.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my weekly carer and my weekend ones. They are very helpful and pleasant.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments, Rosalie, I know the carers love visiting you too.

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Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and they will do all that I ask them to do.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you, June, our care team love visiting you too.

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Overall Experience  Overall Experience 5.0 out of 5

My parents have been with Right at home for over a year now. The carers are compassionate, friendly and always willing to help in any way they can. The service is very good indeed. We are just about to increase the level of care to mornings as well as the current evenings. That in itself shows how highly
we rate them.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments Andrew, I know the carers love visiting your parents and we look forward to supporting you and your parents with any further increases too.

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Overall Experience  Overall Experience 5.0 out of 5

Since becoming one of Right at Home's clients my husband has responded to the interaction of the carers coming to our flat, he looks forward to them arriving and having a chat. Communication between office staff and us has been good, any changes to times or any concerns are resolved quickly.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words Christine, we are so glad you are happy with the carers and the service provided to your husband.

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Overall Experience  Overall Experience 5.0 out of 5

I have no complaints regarding my carers. Find everyone courteous and helpful, only too willing to help me in any way.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you very much for leaving us this review, we are always happy to receive positive feedback!

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Overall Experience  Overall Experience 5.0 out of 5

We have found all the Right at Home carers to be excellent and look forward to the visits.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words Jeffrey, I know the care team love visiting too.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Right at Home (Bridgend and Vale of Glamorgan) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Right at Home (Bridgend and Vale of Glamorgan) is calculated as follows: ( (118 Excellents x 5) + (13 Goods x 4) ) ÷ 131 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bridgend and Vale of Glamorgan) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (19)

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Meet the Team (8)

Joe

Joe Guishard

Job Title: Managing Director

Joined: 2023

Hello, I am Joe Guishard – Owner of Right at Home, Bridgend and Vale of Glamorgan.


I am very proud of being the first Right at Home provider of care to the seniors in the Welsh Principality. I was born in Cardiff and have lived here all my life, so it gives me a feeling of great pride that I can now offer a service to the community that has helped look after me.


Prior to opening this company, I was a serving police officer for 6 years, wearing shoe leather in Cardiff. On my “off duty” days, I spent many hours supporting my elderly grandparents in a multitude of areas. These include practical tasks such as gardening and cooking, but also engaging in long fascinating conversations with my grandma about the ‘good old days’. I knew should they want care in their own homes, later on in life where family or loved ones were not able to help, then I would want them to have the quality of care that they deserve. I came to realise that by opening Right at Home in Cardiff and Newport I would be able to offer this quality care, and also ensure that other seniors or vulnerable adults looking for similar quality services could rely on me and my company.

Holly

Holly Jones

Job Title: Operations Director

Joined: 2023

Hi, my name is Holly, I have worked in care for almost ten years, starting my care journey with Right At Home when I was in university studying Education. I began as a carer and progressed through the company, firstly as admin then co-ordinator, to Registered Manager.


I left for a short time after having my daughter, to work in another domiciliary care agency as their Networking Officer, before now returning to my roots with Right At Home.


I have two young children – an 8-month-old son and a 2 ½-year-old daughter, so when I am not at work I am generally chasing them around, stopping the baby from dribbling on the toddler or stopping the toddler from throwing things at the baby. When I am not wrestling with the children, I prefer to spend my time outdoors, walking with my dog, relaxing in the garden with a book, or trying and failing to grow things in my allotment.


I working in the care industry because I want to make a difference! I enjoy meeting people and doing what I can to ensure they have the best day possible.


I am really excited to be back as part of the Right At Home team, and I am looking forward to catching up with those I have worked with previously, and getting to know staff I have not met yet.

Rebecca

Rebecca Mitchell

Job Title: Deputy Manager

Joined: 2022

Hi, my name is Becky.


I started working for Right at Home 1 year ago, I have worked in Health and Social care for 9 years, mainly in domiciliary care. My passion is providing quality care and being in my role allows me to make sure all of our clients have the care they want and deserve.


I have a Frenchie called Millie who rules our lives. In my spare time, I like to go out for meals (has to be steak). I enjoy going to concerts and socialising with my family, boyfriend and friends.


I am always available to discuss any questions you may have and can be contacted by phone during office hours or by email.

Victoria

Victoria Hughes

Job Title: Admin & Finance Support

Joined: 2023

Hi, I'm Vicky, and I've recently joined the team as an Admin Assistant.


With over 15 years of experience in the care industry, I began as a carer and progressed to become a care coordinator. However, my true passion has always been in administration and compliance.


I've attained my QCF Level 5 and continuously pursue professional development through various training programs and courses.


I'm thrilled to be part of the Right at Home team, sharing the same values and passion for delivering high-quality services.


Outside of work, I'm happily married to Darren, and together, we care for our pug named Zeus.


During my free time, I cherish long walks, gardening, reading, and spending precious moments with my family and friends.

Annie

Annie Essiben-Kelleher

Job Title: Registered Manager

Joined: 2013

Hello, I’m Annie! I’ve worked in care for almost 13 years, and my journey has been an incredible one. I originally started looking for part-time work that fit around my family, and that’s when I joined Right at Home as a Carer. From there, I progressed to Senior Carer, then Community Lead, and eventually began training new starters—something I truly loved.


After gaining more experience, I moved into the office to work alongside the compliance team as a Field Care Supervisor. I later took on a managerial role outside of Right at Home to further develop my skills, but now, I’m beyond excited to be back where it all started!


I’m thrilled to join the Bridgend team and can’t wait to work alongside such a dedicated and passionate group of people.


Outside of work, I love to stay active. Running is a big passion of mine, and I’ve recently joined a running group, which has been so much fun!

Rebecca

Rebecca Evans

Job Title: Field Care Supervisor

Hi,


My name is Rebecca; Becky or Beck to friends and Boo to my family! I started out my career working in retail for Mitchells and Butlers at the age of 16. I became the Manager of my first Vintage Inn at 24 and have always loved the excitement of running a busy pub, providing great customer service and meeting new people.


Another passion of mine is foreign language and culture. I gained a degree in English and Hispanic studies and I spent a year living in Spain. This led me to a role teaching Spanish to young children in schools and other educational settings, inspiring them to learn and grow for 8 years.


In 2020 when the Covid Pandemic hit, pubs and schools closed and I was left with the daunting prospect of a change in career. By nature, I like to keep busy and to feel useful. I felt that during such a difficult time, I wanted to help people and give back to the community. I applied for a position with Right at Home Cardiff and Newport…and I have never looked back!


I have been with the company for 4 years and I can honestly say I have loved every minute! We share the same passion and values; helping people to live fulfilling and dignified lives within their own homes and providing quality person centred care. Although challenging at times, I have found this job to be enriching and rewarding and I have met some amazing people along the way. Over time, I have progressed to the position of Community Lead in the Newport area and then in Bridgend where I moved in September 2024.


I have enjoyed getting to know all of our wonderful clients and our fantastic Care team. I look forward to embarking on this new chapter as Field Care Supervisor for Right at Home Bridgend and Vale and strive to help it to reach its potential of being the absolute best provider of Care around! I am excited to see where this journey will take me.


When I am not working, I enjoy walks with my partner, cooking, going to gym, musical theatre and singing. I have been with my choir Allegra for nearly 15 years and enjoy performing in concerts and competitions.

Caitlyn

Caitlyn Clark

Job Title: Compliance & Admin Assistant

Joined: 2024

Hi, I’m Caitlyn, and I joined the team as a caregiver last year and recently I was able to progress into the office and become admin and compliance assistant.


I have always wanted to be in the care sector as I absolutely love helping people.
I love having a chat with our clients and thoroughly enjoy being able to provide outstanding care to our community!


I am thrilled to be part of Right at Home and being able to share the same values and passion to deliver high-quality care.


In my spare time, I love being around friends and family.

Kali

Kali Williams

Job Title: Community Lead

Joined: 2020

Hi! I'm Kali, I have worked for Right at Home for several years. I am extremely excited to work within our Bridgend branch as a community lead. I love a chat with our clients and enjoy providing outstanding care in the community!


When I'm not in work, I am busy being a mum to my two young children and spending time with my partner.

Frequently Asked Questions about Right at Home (Bridgend and Vale of Glamorgan)

What Type of Services does Right at Home (Bridgend and Vale of Glamorgan) offer?

Right at Home (Bridgend and Vale of Glamorgan) offers Home Care.

How many Carers does Right at Home (Bridgend and Vale of Glamorgan) employ?

Right at Home (Bridgend and Vale of Glamorgan) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Bridgend and Vale of Glamorgan) to verify any information. View our terms and conditions. Right at Home (Bridgend and Vale of Glamorgan) has an Enhanced Service - more info.