Right at Home (Bridgend and Vale of Glamorgan)

Unit 3, Red Dragon Court, Bridgend Industrial Estate, South Road, Bridgend CF31 3PT
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9.9 61 Reviews
  • Right at Home (Bridgend and Vale of Glamorgan), Bridgend
At Right at Home Bridgend and Vale of Glamorgan, staff understand that care must be as unique and bespoke as the people it supports.

Staff are able to provide the highest quality home care to clients, that is achieved through committed staff who will treat each client with the trust, respect and dignity.

The service gives care to loved ones in the Vale of Glamorgan, Bridgend and the surrounding areas.

The Vale of Glamorgan area includes Llandough, Penarth, Barry, Dinas Powys, Llantwin Major, Cowbridge, St Athan and Rhoose.

Care Provided by Right at Home (Bridgend and Vale of Glamorgan)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Langdon (Registered Manager)

Funding & Fees Guide for Right at Home (Bridgend and Vale of Glamorgan)

  • Prices
  • Fees start from £38.50 per hour


  • Our fees can vary depending on the size/care needs.
    Please call to discuss our latest rates/fees.


Right at Home (Bridgend and Vale of Glamorgan) Reviews (61)

Total of 61, showing 21-40
9.9

Right at Home (Bridgend and Vale of Glamorgan) has a Review Score of 9.9 (9.903) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home (Bridgend and Vale of Glamorgan) has 61 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend Right at Home to anyone in need of care. A professional company with the right attitude to care needs. We would have been totally lost without the carers who have all been so lovely with Mum. She has looked forward to their visits and when she has been distressed for whatever
reason they have kept us informed. The carers have managed all Mum's personal care needs and provided the support required. The staff in the office have been professional, friendly and happy to give advice when needed. Could not have asked for more, thank you team for doing a fantastic job.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for your kind words, we are thrilled to hear that you were happy with our service and care provided to your mum. We will ensure the team receive this feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Home care have provided me with absolute reassurance that my parents are being seen every day by people that they like and who will help them with a whole range of tasks. My mother is determined to be independent and the staff have respected this while doing everything that is asked of them. They have
dealt with my dad's needs sensitively and my parents look forward to the hour of company they provide. Contact with me is very good and I always feel confident that any crisis can be averted or dealt with.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Many thanks for taking the time to review our service. It really means a lot to us to receive this feedback and we will ensure all your comments are passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

We have found Right at Home staff kind, caring and professional.
The office staff have always been available and have responded efficiently.
The requests, as made by the client and us as close relatives have been noted and responded to.
When there was a water leak we were contacted immediately,
and previous difficulties have also been either dealt with or reported.
We are pleased with the service.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for the excellent feedback - glad we are making a difference to your family. We will ensure the team receive this feedback.


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Overall Experience  Overall Experience 1.0 out of 5

The care package formally agreed related to the care of my elderly mother who was a cancer recovery patient with Dementia, however, the care was very sporadic and basic, often with carers not even turning up or actually not completing any contracted domestic tasks. Two or three of the carers were lovely
and actually related to my mother's needs however most were lazy, turned up late and did zero domestic tasks. Be aware before employing as they promise the world, charge the earth and deliver very basic assistance if they actually turn up at all. Gave my mum two days' notice before walking away due to lack of staff or staff that refused to work with Dementia patients. If you do employ their services be ready to get a weekly amendment to services when there are no staff available, which is very frustrating when the patient requires medication and there is no family member in the local vicinity to administer it. Very unprofessional with very little regard to the patient's needs.

Reply from Gabriela Ablorsu, Managing Director at Right at Home (Bridgend and Vale of Glamorgan)

We are sorry to hear your experience with Right at Home has not been positive and can assure you we take all complaints and concerns very seriously.
However, we do not believe that this experience is reflective of our excellent service where high quality and compassionate care is delivered as noted in our recent CIW inspection report, and can also be evidenced from the feedback from several other clients. It is important to remind you that our contract was directly with the local authority and our contractual obligations were fully met. It is so unfortunate that you feel this way after we provided care to your mum for almost one year and the whole arrangement was agreed with you and followed as per mum’s care and support plan.
We will always do everything in our power to deliver the highest quality care to the people we support. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.


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Overall Experience  Overall Experience 5.0 out of 5

I whole heartedly recommend Right at Home for their dedication in caring for my husband.
A professional team providing reliable, kind, friendly and flexibility giving excellent care and companionship to my husband over the last 5 years and throughout the pandemic never missing a visit. My husband had
communication problems as well as mobility problems due to a stroke and between himself and his carers they soon managed to understand each other while they showered, dressed him and provided his meals.
He was a keen gardener and his companion kept close watch over him ensuring he was safe while carrying out his gardening tasks. He also enjoyed his regular exercise walking around the neighbourhood with his companion sometimes sitting on a bench watching the world pass by.
While being cared for I was confident to take some time out for myself knowing he was in safe hands.
A big thank you to everyone at Right at Home for helping both of us through this.

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Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother by Right at Home has greatly increased the quality of her life in her own home. She is fully supported with considerate, professional and efficient care by a good team of care staff who respect her as a client in need and as a person. My mother receives prompt attention
from the care staff without having to constantly ask them to do things and values their visits and indeed company when they are with her. The company management show positive interest in her care, are communicative and responsive.

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Overall Experience  Overall Experience 5.0 out of 5

Right At Home cared for my terminally ill father and subsequently cared for my mother, allowing her to remain in her own home.


The care of all the staff has been outstanding. They understand family cannot always be there are non-judgmental and supportive to relatives as well as their clients.


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patience and understanding of client's needs is second to none and each and every member of staff
have helped with cheerfulness, encouragement, and always a smile.


Thank you to each and every one of you


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Overall Experience  Overall Experience 5.0 out of 5

Wow! How do I start about Right at Home? The care provided is absolutely brilliant. The carers are amazingly kind, caring, thoughtful and very professional, and always on time. The office staff are extremely helpful and caring. Nothing is too much trouble for them.
I would highly recommend Right at
Home to anyone who is looking for a company to provide them or a loved one with quality care.

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Overall Experience  Overall Experience 4.0 out of 5

Staff are very polite and efficient. Staff have always been helpful when I have needed to increase the amount of care needed. They have always tried their best to support changes in our lifestyle and care package.

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Overall Experience  Overall Experience 4.0 out of 5

The manager was always very prompt and positive in her replies to any requests. The sitters were by all accounts caring of my mother, even though I did not meet many of them as I was abroad. It was best when there was continuity of personnel. It was comforting to know that my mother was being cared
for during the night.

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Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the service provided. Very flexible hours were offered. Staff willing to do anything required. Staff are very polite and prompt. We may return to using Right At Home again in the future depending on circumstances.

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Overall Experience  Overall Experience 5.0 out of 5

If anyone is looking for care support, I highly recommend Right at Home Carers.
We had to replace our previous care support as they were not reaching the standards nor professionalism we would expect from health care providers; social services managed to find us this wonderful team. It has been apparent
that the team are well trained and qualified to perform their difficult tasks; most importantly, for me, is that they have the training to help assist people with Dementia. The girls that come to visit each week are kind, supportive, empathetic, patient and genuine; they do not hesitate to communicate with me on how mum is doing; they keep up to date a file on each and every visit which each of their colleagues must log and read when they are attending the house.
I would like to thank in particular three ladies, my mum really enjoys their company and care, and nothing is too big for them; I cannot emphasise enough how thankful we are.
Excellent - thank you!

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home have provided home care for Mum on afternoons for nearly one year. Care is provided for my elderly mother who lives alone, is independent in daily tasks, but who has multiple health problems.
Her carer provides assistance for activities of daily living as Mum now needs more assistance
to avoid further risks to her health. It is great to have someone who can assist Mum with household tasks and chores as and when they arise.
Mum has severe communication difficulties due to a history of cerebrovascular disease. Her carer is a wonderful conversational partner for Mum and helps her with the practical activities she has always enjoyed such as planting and admiring the flowers in the garden.
During the Covid19 pandemic, we have been unable to visit Mum so often, and we have increased the days the carer comes to Mum's house. She has facilitated video chats for Mum with her family and grown-up grandchildren.
We have been more than happy with Mum's carer and substitute.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home have always been helpful, obliging and reliable. They have always endeavoured to send the same carer to help my Mum which has ensured continuity and helped Mum to feel comfortable and at ease. If ever we have had to change the usual routine, they have been most obliging. I have never
regretted choosing this company and would definitely recommend them to others.

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Overall Experience  Overall Experience 5.0 out of 5

Right at home looked after my parents who both have dementia, the staff were very supportive and helpful, my mum looked forward to them coming round as she thought of them as friends, also the staff always kept me informed of any issues with my parents.

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Overall Experience  Overall Experience 5.0 out of 5

Wow, where to begin. Right at Home have been caring for my mum for the last few years and I am delighted to say have been brilliant. In fact, Mum's main carer became like a daughter to her and constantly kept me up to date with anything she thought I needed to know. The care itself was superb, catering
to all Mum's needs, from washing and dressing to making breakfast, doing any odds and ends and to making sure Mum had taken all her medicines. This took a massive amount of pressure off the family and I couldn't thank them enough. Would I recommend this company? Without a doubt, 100%.

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Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the initial assessment of needs even though Right at Home was ultimately unable to provide help at that point. Subsequently, via an updated assessment, services have been provided and although only for one or two very short sessions per week, this has been done very reliably
with good professional standards and a friendly approach. We are hoping that these standards of help and support will continue into the future.

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Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Right at Home, they were a great help in providing care for my wife. All the carers who came were friendly, happy and supportive and a special mention goes to one particular carer for going that extra mile to help. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My sister has been a different person since the care started with a good understanding and empathy shown for her dementia symptoms. Communication and feedback are good and I feel confident that my sister's needs are being monitored and that I will be advised when something needs addressing. The almost
200-mile distance is no longer a worry.

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Overall Experience  Overall Experience 5.0 out of 5

Delighted with the service - the lady carers are prompt, reliable, flexible, very sympathetic and friendly towards my father but also remaining totally professional. I would not hesitate to recommend the service.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Right at Home (Bridgend and Vale of Glamorgan) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Right at Home (Bridgend and Vale of Glamorgan) is calculated as follows: ( (102 Excellents x 5) + (11 Goods x 4) ) ÷ 113 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bridgend and Vale of Glamorgan) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (17)

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Meet the Team (7)

Joe

Joe Guishard

Job Title: Managing Director

Joined: 2023

Hello, I am Joe Guishard – Owner of Right at Home, Bridgend and Vale of Glamorgan.


I am very proud of being the first Right at Home provider of care to the seniors in the Welsh Principality. I was born in Cardiff and have lived here all my life, so it gives me a feeling of great pride that I can now offer a service to the community that has helped look after me.


Prior to opening this company, I was a serving police officer for 6 years, wearing shoe leather in Cardiff. On my “off duty” days, I spent many hours supporting my elderly grandparents in a multitude of areas. These include practical tasks such as gardening and cooking, but also engaging in long fascinating conversations with my grandma about the ‘good old days’. I knew should they want care in their own homes, later on in life where family or loved ones were not able to help, then I would want them to have the quality of care that they deserve. I came to realise that by opening Right at Home in Cardiff and Newport I would be able to offer this quality care, and also ensure that other seniors or vulnerable adults looking for similar quality services could rely on me and my company.


Holly

Holly Jones

Job Title: Operations Director

Joined: 2023

Hi, my name is Holly, I have worked in care for almost ten years, starting my care journey with Right At Home when I was in university studying Education. I began as a carer and progressed through the company, firstly as admin then co-ordinator, to Registered Manager.


I left for a short time after having my daughter, to work in another domiciliary care agency as their Networking Officer, before now returning to my roots with Right At Home.


I have two young children – an 8-month-old son and a 2 ½-year-old daughter, so when I am not at work I am generally chasing them around, stopping the baby from dribbling on the toddler or stopping the toddler from throwing things at the baby. When I am not wrestling with the children, I prefer to spend my time outdoors, walking with my dog, relaxing in the garden with a book, or trying and failing to grow things in my allotment.


I working in the care industry because I want to make a difference! I enjoy meeting people and doing what I can to ensure they have the best day possible.


I am really excited to be back as part of the Right At Home team, and I am looking forward to catching up with those I have worked with previously, and getting to know staff I have not met yet.


Rebecca

Rebecca Mitchell

Job Title: Deputy Manager

Joined: 2022

Hi, my name is Becky.


I started working for Right at Home 1 year ago, I have worked in Health and Social care for 9 years, mainly in domiciliary care. My passion is providing quality care and being in my role allows me to make sure all of our clients have the care they want and deserve.


I have a Frenchie called Millie who rules our lives. In my spare time, I like to go out for meals (has to be steak). I enjoy going to concerts and socialising with my family, boyfriend and friends.


I am always available to discuss any questions you may have and can be contacted by phone during office hours or by email.


Victoria

Victoria Hughes

Job Title: Admin & Finance Support

Joined: 2023

Hi, I'm Vicky, and I've recently joined the team as an Admin Assistant.


With over 15 years of experience in the care industry, I began as a carer and progressed to become a care coordinator. However, my true passion has always been in administration and compliance.


I've attained my QCF Level 5 and continuously pursue professional development through various training programs and courses.


I'm thrilled to be part of the Right at Home team, sharing the same values and passion for delivering high-quality services.


Outside of work, I'm happily married to Darren, and together, we care for our pug named Zeus.


During my free time, I cherish long walks, gardening, reading, and spending precious moments with my family and friends.


Nikki

Nikki Howells

Job Title: Trainee Field Care Supervisor

Joined: 2024

Hi, I'm Niki and I've recently joined the team as a Field Care Supervisor for the Bridgend and Vale area.


I recently worked for Welsh Blood Service for 7 years as an associate practitioner, this required me to work alongside scientists and medics to ensure that patients across Wales always received the best quality blood components. However, my true passion has always been working out in the community with a fantastic team, delivering the best service and support to people who need it.


I'm thrilled to be part of the Right at Home team, sharing the same values and passion for delivering high-quality services.


Outside of work, I am kept busy with two sausage dogs and two children who love their sport, my daughter represented Wales last year out in Portugal winning a silver medal.


During my free time, I enjoy mountain walks, spending time with friends and family, drinking gin and reading.


Annie

Annie Essiben-Kelleher

Job Title: Registered Manager

Joined: 2013

Hello, I’m Annie! I’ve worked in care for almost 13 years, and my journey has been an incredible one. I originally started looking for part-time work that fit around my family, and that’s when I joined Right at Home as a Carer. From there, I progressed to Senior Carer, then Community Lead, and eventually began training new starters—something I truly loved.


After gaining more experience, I moved into the office to work alongside the compliance team as a Field Care Supervisor. I later took on a managerial role outside of Right at Home to further develop my skills, but now, I’m beyond excited to be back where it all started!


I’m thrilled to join the Bridgend team and can’t wait to work alongside such a dedicated and passionate group of people.


Outside of work, I love to stay active. Running is a big passion of mine, and I’ve recently joined a running group, which has been so much fun!


Rebecca

Rebecca Evans

Job Title: Field Care Supervisor

Hi,


My name is Rebecca; Becky or Beck to friends and Boo to my family! I started out my career working in retail for Mitchells and Butlers at the age of 16. I became the Manager of my first Vintage Inn at 24 and have always loved the excitement of running a busy pub, providing great customer service and meeting new people.


Another passion of mine is foreign language and culture. I gained a degree in English and Hispanic studies and I spent a year living in Spain. This led me to a role teaching Spanish to young children in schools and other educational settings, inspiring them to learn and grow for 8 years.


In 2020 when the Covid Pandemic hit, pubs and schools closed and I was left with the daunting prospect of a change in career. By nature, I like to keep busy and to feel useful. I felt that during such a difficult time, I wanted to help people and give back to the community. I applied for a position with Right at Home Cardiff and Newport…and I have never looked back!


I have been with the company for 4 years and I can honestly say I have loved every minute! We share the same passion and values; helping people to live fulfilling and dignified lives within their own homes and providing quality person centred care. Although challenging at times, I have found this job to be enriching and rewarding and I have met some amazing people along the way. Over time, I have progressed to the position of Community Lead in the Newport area and then in Bridgend where I moved in September 2024.


I have enjoyed getting to know all of our wonderful clients and our fantastic Care team. I look forward to embarking on this new chapter as Field Care Supervisor for Right at Home Bridgend and Vale and strive to help it to reach its potential of being the absolute best provider of Care around! I am excited to see where this journey will take me.


When I am not working, I enjoy walks with my partner, cooking, going to gym, musical theatre and singing. I have been with my choir Allegra for nearly 15 years and enjoy performing in concerts and competitions.