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Right at Home (Bridgend and Vale of Glamorgan)

Unit 3, Red Dragon Court, Bridgend Industrial Estate, South Road, Bridgend CF31 3PT
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Right at Home (Bridgend and Vale of Glamorgan), Bridgend
Right at Home (Bridgend and Vale of Glamorgan), Bridgend
Right at Home (Bridgend and Vale of Glamorgan), Bridgend

At Right at Home Bridgend and Vale of Glamorgan, staff understand that care must be as unique and bespoke as the people it supports.

Staff are able to provide the highest quality home care to clients, that is achieved through committed staff who will treat each client with the trust, respect and dignity.

The service gives care to loved ones in the Vale of Glamorgan, Bridgend and the surrounding areas.

The...  

Care Provided by Right at Home (Bridgend and Vale of Glamorgan)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £39.50 - £44
  • Weekly Live-in Care Fees: £1,850 - £1,850
Our fees can vary depending on the size/care needs.

Please call to discuss our latest rates/fees.

The price(s) shown are provided by the agency. Contact Right at Home (Bridgend and Vale of Glamorgan) for full pricing details and T&Cs.

Contact Right at Home (Bridgend and Vale of Glamorgan) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Holly Jones (Operations Director)

Right at Home (Bridgend and Vale of Glamorgan) Reviews (72)

9.6

Right at Home (Bridgend and Vale of Glamorgan) has a Review Score of 9.6 (9.635) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home (Bridgend and Vale of Glamorgan) has 72 reviews.

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Showing 72 reviews matching selected criteria
Review from E R (Client / Service User) published on 3 June 2024 Submitted via Postal Card
Overall Experience

Carers are helpful and kind.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments and I know the carers enjoy visiting and spending time with you too.

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Review from Rosalie C (Client / Service User) published on 3 June 2024 Submitted via Postal Card
Overall Experience

I am very happy with my weekly carer and my weekend ones. They are very helpful and pleasant.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments, Rosalie, I know the carers love visiting you too.

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Review from June E (Client / Service User) published on 3 June 2024 Submitted via Postal Card
Overall Experience

I find the staff very helpful and they will do all that I ask them to do.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you, June, our care team love visiting you too.

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Review from Andrew H (Son of Client) published on 3 June 2024 Submitted via Website
Overall Experience

My parents have been with Right at home for over a year now. The carers are compassionate, friendly and always willing to help in any way they can. The service is very good indeed. We are just about to increase the level of care to mornings as well as the current evenings. That in itself shows how highly we rate them.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments Andrew, I know the carers love visiting your parents and we look forward to supporting you and your parents with any further increases too.

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Review from Christine B (Wife of Client) published on 3 June 2024 Submitted via Website
Overall Experience

Since becoming one of Right at Home's clients my husband has responded to the interaction of the carers coming to our flat, he looks forward to them arriving and having a chat. Communication between office staff and us has been good, any changes to times or any concerns are resolved quickly.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words Christine, we are so glad you are happy with the carers and the service provided to your husband.

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Review from Jeffrey P (Husband of Client) published on 7 May 2024 Submitted via Postal Card
Overall Experience

We have found all the Right at Home carers to be excellent and look forward to the visits.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words Jeffrey, I know the care team love visiting too.

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Review from W H (Client / Service User) published on 7 May 2024 Submitted via Postal Card
Overall Experience

I have no complaints regarding my carers. Find everyone courteous and helpful, only too willing to help me in any way.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you very much for leaving us this review, we are always happy to receive positive feedback!

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Review from N C (Daughter of Client) published on 26 April 2024 Submitted via Website
Overall Experience

I cannot thank the team at Right at Home enough for all their incredible kindness and support. Their professionalism when dealing with my mother, who has Alzheimer’s, was first-rate. Mum is incredibly private and caring for her can sometimes be tricky. Right at Home was able to embrace this challenge positively - gaining Mum’s trust. Thank you to you all for being so respectful and compassionate.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words about the company and the carers. The carers and team love coming to Mum and having the pleasure of spending time with her.

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Review from Noel B (Son of Client) published on 1 December 2023 Submitted via Website
Overall Experience

My mum initially received domiciliary care from Right at Home before her health deteriorated / care needs increased after Right At Home provided Live In Care too. From the very first point we engaged the manager and her team of carers we were nothing but impressed with their commitment, empathy, speed in being able to re-configure the ever-changing care needs/package and overall ability to always go the extra mile to ensure my mum's needs were met. Nothing was ever too much trouble for the team. Special mention must be made specifically of the core care team of three who were simply outstanding! I would have absolutely no qualms in recommending Right at Home as a really great care provider for anyone reading this/trying to navigate the challenges of devising a care package to suit an elderly relative or friend.

Reply from Megan Forshaw, Community Development Manager at Right at Home (Bridgend and Vale of Glamorgan)
Hi Noel,

Thank you very much for your kind words, it was an absolute pleasure to have cared for Mum and we are extremely pleased with the positive experience you received from the Office Staff and the Care Team.

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Review from Karla D (Wife of Client) published on 13 June 2023 Submitted via Website
Overall Experience

We’ve received personal care from Right at Home for just over four years. Having had care previously from other providers, we found Right at Home to be second to none. From day one, we’ve had fantastic care from the management at very affordable prices. The management have been so kind, thoughtful and caring throughout. They were also extremely helpful to us as and when our needs changed, providing continuity of exceptional care which enabled us to cope with the changes that faced us. The carers have been absolutely amazing in the way they care for us. Very professional, kind and thoughtful. Always on time. We were saddened to hear that the owner was stepping down. She has been a great support to us and will be sorely missed, not just by ourselves but also I’m sure by all at Right at Home. The manager has dedicated herself to being the best for her clients, as well as for her employees. We trust the new owners will be able to provide the same fantastic care as she has.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for your kind words, we are thrilled you are so happy.

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Review from Martin H (Son of Client) published on 21 March 2023 Submitted via Website
Overall Experience
I have no hesitation in recommending Right at Home care services providing care and companionship services in the community. The staff are very friendly and reliable and provide an excellent service/package of care for my mother.

With the support of the carers, my mother is able to live at home independently. She has companionship and supervision when taken out on local trips and weekly activities with the carers. The carers supervise with meals and ensure she is compliant with her regular medication which makes her feel better.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for taking the time to leave a review and for your lovely feedback. Our carers are extremely fond of your mum and visiting her is always a pleasure. We are proud to support your mum and your family. We will ensure your feedback is passed on to the team. Thanks again, and best wishes.

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Review from Caroline B (Daughter of Client) published on 7 March 2023 Submitted via Website
Overall Experience

Would highly recommend Right at Home to anyone in need of care. A professional company with the right attitude to care needs. We would have been totally lost without the carers who have all been so lovely with Mum. She has looked forward to their visits and when she has been distressed for whatever reason they have kept us informed. The carers have managed all Mum's personal care needs and provided the support required. The staff in the office have been professional, friendly and happy to give advice when needed. Could not have asked for more, thank you team for doing a fantastic job.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for your kind words, we are thrilled to hear that you were happy with our service and care provided to your mum. We will ensure the team receive this feedback.

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Review from A W (Daughter of Client) published on 2 March 2023 Submitted via Website
Overall Experience

Home care have provided me with absolute reassurance that my parents are being seen every day by people that they like and who will help them with a whole range of tasks. My mother is determined to be independent and the staff have respected this while doing everything that is asked of them. They have dealt with my dad's needs sensitively and my parents look forward to the hour of company they provide. Contact with me is very good and I always feel confident that any crisis can be averted or dealt with.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Many thanks for taking the time to review our service. It really means a lot to us to receive this feedback and we will ensure all your comments are passed on to the team.

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Review from C C (Relative of Client) published on 2 March 2023 Submitted via Website
Overall Experience
We have found Right at Home staff kind, caring and professional.
The office staff have always been available and have responded efficiently.
The requests, as made by the client and us as close relatives have been noted and responded to.
When there was a water leak we were contacted immediately, and previous difficulties have also been either dealt with or reported.

We are pleased with the service.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for the excellent feedback - glad we are making a difference to your family. We will ensure the team receive this feedback.

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Review from V R (Son of Client) published on 26 May 2022 Submitted via Website
Overall Experience

The care package formally agreed related to the care of my elderly mother who was a cancer recovery patient with Dementia, however, the care was very sporadic and basic, often with carers not even turning up or actually not completing any contracted domestic tasks. Two or three of the carers were lovely and actually related to my mother's needs however most were lazy, turned up late and did zero domestic tasks. Be aware before employing as they promise the world, charge the earth and deliver very basic assistance if they actually turn up at all. Gave my mum two days' notice before walking away due to lack of staff or staff that refused to work with Dementia patients. If you do employ their services be ready to get a weekly amendment to services when there are no staff available, which is very frustrating when the patient requires medication and there is no family member in the local vicinity to administer it. Very unprofessional with very little regard to the patient's needs.

Reply from Gabriela Ablorsu, Managing Director at Right at Home (Bridgend and Vale of Glamorgan)
We are sorry to hear your experience with Right at Home has not been positive and can assure you we take all complaints and concerns very seriously.

However, we do not believe that this experience is reflective of our excellent service where high quality and compassionate care is delivered as...  

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Review from Fran M (Wife of Client) published on 7 March 2022 Submitted via Website
Overall Experience
I whole heartedly recommend Right at Home for their dedication in caring for my husband.
A professional team providing reliable, kind, friendly and flexibility giving excellent care and companionship to my husband over the last 5 years and throughout the pandemic never missing a visit. My husband had communication problems as well as mobility problems due to a stroke and between himself and his carers they soon managed to understand each other while they showered, dressed him and provided his meals.
He was a keen gardener and his companion kept close watch over him ensuring he was safe while carrying out his gardening tasks. He also enjoyed his regular exercise walking around the neighbourhood with his companion sometimes sitting on a bench watching the world pass by.
While being cared for I was confident to take some time out for myself knowing he was in safe hands.

A big thank you to everyone at Right at Home for helping both of us through this.

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Review from Beryl S (Daughter of Client) published on 1 March 2022 Submitted via Postal Card
Overall Experience

The care provided to my mother by Right at Home has greatly increased the quality of her life in her own home. She is fully supported with considerate, professional and efficient care by a good team of care staff who respect her as a client in need and as a person. My mother receives prompt attention from the care staff without having to constantly ask them to do things and values their visits and indeed company when they are with her. The company management show positive interest in her care, are communicative and responsive.

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Review from Andrea B (Daughter of Client) published on 23 February 2022 Submitted via Website
Overall Experience

Right At Home cared for my terminally ill father and subsequently cared for my mother, allowing her to remain in her own home.

The care of all the staff has been outstanding. They understand family cannot always be there are non-judgmental and supportive to relatives as well as their clients.

The patience and understanding of client's needs is second to none and each and every member of staff

have helped with cheerfulness, encouragement, and always a smile.

Thank you to each and every one of you

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Review from Haydn D (Client / Service User) published on 21 June 2021 Submitted via Website
Overall Experience
Wow! How do I start about Right at Home? The care provided is absolutely brilliant. The carers are amazingly kind, caring, thoughtful and very professional, and always on time. The office staff are extremely helpful and caring. Nothing is too much trouble for them.

I would highly recommend Right at Home to anyone who is looking for a company to provide them or a loved one with quality care.

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Review from Diane B (Wife of Client) published on 17 June 2021 Submitted via Website
Overall Experience

Staff are very polite and efficient. Staff have always been helpful when I have needed to increase the amount of care needed. They have always tried their best to support changes in our lifestyle and care package.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 18 August 2025
  • Care and Support
    Excellent
  • Leadership and Management
    Excellent
  • Well-being
    Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

News (7)

News
  • Posted: Tuesday 10 Feb 2026On Friday 30th January, Right at Home Cardiff & Newport and its sister branch, Right at Home Bridgend & Vale of Glamorgan, hosted their highly anticipated Internal Awards Night, recognising...
  • Posted: Friday 24 Oct 2025Right at Home Bridgend and the Vale of Glamorgan is proud to celebrate two remarkable achievements at this year’s Social Care Leadership Awards 2025. These awards recognise outstanding leadership, innovation,...
  • Posted: Tuesday 12 Aug 2025We are proud to announce that Right at Home Bridgend & Vale of Glamorgan has been rated Excellent in our most recent inspection by Care Inspectorate Wales (CIW). This recognition...

Awards / Recognitions (19)

Meet the Team (14)

Joe Guishard Job Title: Managing Director Joined: 2023
Joe Guishard

Hello, I am Joe Guishard – Owner of Right at Home, Bridgend and Vale of Glamorgan.

I am very proud of being the first Right at Home provider of care to the seniors in the Welsh Principality. I was born in Cardiff and have lived here all my life, so it gives me a feeling of great pride that I can now offer a service to the community that has helped look after me.

Prior to opening this company, I was a serving police officer for 6 years, wearing shoe leather in Cardiff. On my “off duty” days, I spent many hours supporting my elderly grandparents in a multitude of areas. These include practical tasks such as gardening and cooking, but also engaging in long fascinating conversations with my grandma about the ‘good old days’. I knew should they want care in their own homes, later on in life where family or loved ones were not able to help, then I would want them to have the quality of care that they deserve. I came to realise that by opening Right at Home in Cardiff and Newport I would be able to offer this quality care, and also ensure that other seniors or vulnerable adults looking for similar quality services could rely on me and my company.

Holly Jones Job Title: Operations Director Joined: 2023
Holly Jones

Hi, my name is Holly, I have worked in care for almost ten years, starting my care journey with Right At Home when I was in university studying Education. I began as a carer and progressed through the company, firstly as admin then co-ordinator, to Registered Manager.

I left for a short time after having my daughter, to work in another domiciliary care agency as their Networking Officer, before now returning to my roots with Right At Home.

I have two young children – an 8-month-old son and a 2 ½-year-old daughter, so when I am not at work I am generally chasing them around, stopping the baby from dribbling on the toddler or stopping the toddler from throwing things at the baby. When I am not wrestling with the children, I prefer to spend my time outdoors, walking with my dog, relaxing in the garden with a book, or trying and failing to grow things in my allotment.

I working in the care industry because I want to make a difference! I enjoy meeting people and doing what I can to ensure they have the best day possible.

I am really excited to be back as part of the Right At Home team, and I am looking forward to catching up with those I have worked with previously, and getting to know staff I have not met yet.

Victoria Hughes Job Title: Recruitment, Onboarding & Finance Supervisor Joined: 2023
Victoria Hughes

Hi, I'm Vicky, and I've recently joined the team as an Admin Assistant.

With over 15 years of experience in the care industry, I began as a carer and progressed to become a care coordinator. However, my true passion has always been in administration and compliance.

I've attained my QCF Level 5 and continuously pursue professional development through various training programs and courses.

I'm thrilled to be part of the Right at Home team, sharing the same values and passion for delivering high-quality services.

Outside of work, I'm happily married to Darren, and together, we care for our pug named Zeus.

During my free time, I cherish long walks, gardening, reading, and spending precious moments with my family and friends.

Rebecca Evans Job Title: Compliance Supervisor
Rebecca Evans

Hi,

My name is Rebecca; Becky or Beck to friends and Boo to my family! I started out my career working in retail for Mitchells and Butlers at the age of 16. I became the Manager of my first Vintage Inn at 24 and have always loved the excitement of running a busy pub, providing great customer service and meeting new people.

Another passion of mine is foreign language and culture. I gained a degree in English and Hispanic studies, and I spent a year living in Spain. This led me to a role teaching Spanish to young children in schools and other educational settings, inspiring them to learn and grow for 8 years.

In 2020, when the Covid Pandemic hit, pubs and schools closed, and I was left with the daunting prospect of a change in career. By nature, I like to keep busy and to feel useful. I felt that during such a difficult time, I wanted to help people and give back to the community. I applied for a position with Right at Home Cardiff and Newport…and I have never looked back!

I have been with the company for 4 years, and I can honestly say I have loved every minute! We share the same passion and values; helping people to live fulfilling and dignified lives within their own homes and providing quality person-centred care. Although challenging at times, I have found this job to be enriching and rewarding and I have met some amazing people along the way. Over time, I have progressed to the position of Community Lead in the Newport area and then in Bridgend, where I moved in September 2024.

I have enjoyed getting to know all of our wonderful clients and our fantastic Care team. I look forward to embarking on this new chapter as Field Care Supervisor for Right at Home Bridgend and Vale, and I strive to help it to reach its potential of being the absolute best provider of Care around! I am excited to see where this journey will take me.

When I am not working, I enjoy walks with my partner, cooking, going to gym, musical theatre and singing. I have been with my choir, Allegra, for nearly 15 years and enjoy performing in concerts and competitions.

Kali Williams Job Title: Community Lead Joined: 2020
Kali Williams

Hi! I'm Kali, I have worked for Right at Home for several years. I am extremely excited to work within our Bridgend branch as a community lead. I love a chat with our clients and enjoy providing outstanding care in the community!

When I'm not in work, I am busy being a mum to my two young children and spending time with my partner.

Charlotte O’Donoghue Job Title: Area Finance Manager Joined: 2014
Charlotte O’Donoghue

I started working for Right at Home in 2014, starting off as a carer and then progressing into the office as an Administration Assistant. I then progressed to Finance Assistant and now currently working as the Finance Manager.

Within my role, I am in charge of all the financial aspects, from the invoicing to the payroll. My role plays a huge part within Right at Home, and I am grateful to have been given this opportunity to progress within a fantastic company that puts their service users and carers as their top priority, to enable the best care to be delivered out in the community.

Kiera-Lee Thomas Job Title: Trainee Care Coordinator Joined: 2025
Kiera-Lee Thomas

Hi!

My name is Kiera-Lee, I’ve been with Right at Home Bridgend & Vale of Glamorgan for seven months, and I’m excited to have recently been promoted to Trainee Care Coordinator. I love working in care because it’s such a rewarding role – I get to meet new faces, experience so many different things, and it gives me a really positive outlook on life.

In my spare time, I enjoy practising karate, which keeps me active and focused.

Bethan Clarey Job Title: Admin Assistant Joined: 2023
Bethan Clarey

Hi, I’m Bethan. I have been with Right at Home Bridgend & Vale of Glamorgan for over 2 years, beginning as a carer and recently promoted to Admin Assistant. I have recently come back from maternity leave, and it has been so lovely to see everyone and start this new adventure in this role.


I was a stay-at-home mum before joining Right at Home. When my little boy started school, I wanted a busy and rewarding job to fill the time while he was in school. I decided to take a leap to join the team, and it was the perfect fit. I enjoy making people smile and helping even with the little things – it is such a rewarding job, even when it is challenging.



When I am not working, I spend my time with my partner Tom and my two children, Noah and Ava. When I manage to find time during the chaos, I enjoy reading books, playing piano and drawing.

Jemma Clarke Job Title: Office & Finance Support Joined: 2014
Jemma Clarke

Hi, my Name is Jemma, I have been with Right at Home Cardiff and Newport for over 9 years. I started my journey with Right at Home as a caregiver and stayed in this role for 3 years. I then decided to progress within the company and have worked in various roles within the office over the years, currently in Office Support.

I love working for Right at Home, knowing I am making a difference to people's lives every day and helping others is so rewarding.

In my spare time, I like to spend time with my family, read and bake!

Laura French Job Title: Recruitment, Retention & Marketing Coordinator Joined: 2023
Laura French

Hello!

I’m Laura, and I am extremely excited to start my Right at Home career. I cannot wait to provide excellent carer givers to our community and share that with you all regularly through our socials. I have a background in teaching and working alongside additional needs, however, I am new to care! In my spare time, I enjoy reading and writing fiction stories. I am currently completing my Master's in English & Creative Writing!

When I’m not at work, I can be found walking my dog Duke, or buying books I will never read!

Jodie Quick Job Title: Community Lead
Jodie Quick

Jodie is one of the Right at Home Bridgend & Vale of Glamorgan community leads. She supports with senior care duties such as on-call, spot checks and client reviews.

Autumn Hubbard Job Title: Community Lead
Autumn Hubbard

Autumn is one of the Right at Home Bridgend & Vale of Glamorgan community leads. She supports with senior care duties such as on-call, spot checks and client reviews.

Claudia Semedo Job Title: Community Lead
Claudia Semedo

Hi, my name is Cláudia,

I have been working at Right At Home Bridgend & Vale of Glamorgan for the past two years. I really enjoy working in the community. I'm super excited for this new role. I'm always happy to help and support when possible.

I have previous experience working with children, which I loved!

Outside work, I’m a very proud mum to my two beautiful children.

Bola Obilana Job Title: Community Lead Joined: 2024
Bola Obilana

Hi, my name is Monsurat, but everyone calls me Bola.

I hold an MSc in Management from the University of South Wales, Pontypridd. My journey as a carer began as a part-time student employee in July 2024 at the Cardiff office, before transferring to the Bridgend office in November 2024. After graduating, I transitioned to a full-time role in January. I’m delighted to have progressed to a Community Lead with Right at Home. I’m proud to work for a company that truly values both its clients and staff, and I look forward to contributing to the continued growth and success of the team and the organisation.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Bridgend and Vale of Glamorgan) to verify any information. View our terms and conditions. Right at Home (Bridgend and Vale of Glamorgan) has an Enhanced Service - more info.