Right at Home (Bridgend and Vale of Glamorgan)

Unit 3, Red Dragon Court, Bridgend Industrial Estate, South Road, Bridgend CF31 3PT
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9.8 71 Reviews
  • Right at Home (Bridgend and Vale of Glamorgan), Bridgend
At Right at Home Bridgend and Vale of Glamorgan, staff understand that care must be as unique and bespoke as the people it supports.

Staff are able to provide the highest quality home care to clients, that is achieved through committed staff who will treat each client with the trust, respect and dignity.

The service gives care to loved ones in the Vale of Glamorgan, Bridgend and the surrounding areas.

The Vale of Glamorgan area includes Llandough, Penarth, Barry, Dinas Powys, Llantwin Major, Cowbridge, St Athan and Rhoose.

Care Provided by Right at Home (Bridgend and Vale of Glamorgan)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £39.50 – £44
  • Weekly Live-in Care Fees: £1850 – £1850

Our fees can vary depending on the size/care needs.
Please call to discuss our latest rates/fees.

These prices are only a guideline, please contact Right at Home (Bridgend and Vale of Glamorgan) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Holly Jones (Operations Director)

Right at Home (Bridgend and Vale of Glamorgan) Reviews (71)

9.8

Right at Home (Bridgend and Vale of Glamorgan) has a Review Score of 9.8 (9.777) out of 10, based on 28 reviews in the last 2 years.
Over all time Right at Home (Bridgend and Vale of Glamorgan) has 71 reviews.

Overall Experience
  • 64
  • 5
  • 0
  • 0
  • 2
Date Published
  • 71
  • 10
  • 16
  • 28
  • 43
Reviewer Connection to Right at Home (Bridgend and Vale of Glamorgan)
  • 19
  • 18
  • 12
  • 9
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 71, showing 61-71
Review from G W (Sister of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service was excellent throughout and the carers who looked after my sister at night were kind and sensitive especially on the night that she died.
We felt this was a company who took their work very seriously and were always very pleasant to deal with.
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  • Treated with Dignity
  • Value for Money
Review from Norman W (Client) published on 8 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the service we are receiving.
It has made a huge difference to our lives. Our carer is excellent nothing is too much trouble for her.
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  • Treated with Dignity
  • Value for Money
Review from S M (Daughter of Client) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with Right at Home has been excellent. The carer has been assigned to my mother has been absolutely first class.
Additionally, whenever I telephone the office are extremely supportive and have a can do attitude. They deliver what they promise on time every time.
I would have no hesitation
recommending Right at Home.
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Review from Catherine B (Wife of Client) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I researched private care in the whole region and chose Right at Home, I have not been disappointed. The whole experience with this agency was a very positive one. The administration staff were very sympathetic, efficient, helpful, understanding and flexible organising care carefully that would adapt
to a changing situation.
The care immediately adjusted to our household and integrated well. She provided physical and mental support to my husband at the most difficult time of his life.
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  • Treated with Dignity
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Review from Michael C (Client) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have a damaged femoral nerve and therefore require cannot move without crutches or a wheelchair, meaning I cannot carry anything. My wife was away for a few days and I needed someone to cook for me and clean up the kitchen. Right at Home did this for me very well. The cooking was not 'gourmet' but
still adequate. The staff were very friendly and helpful and did everything that I needed.
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Review from R E (Client) published on 25 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the service.
Everyone was wonderful.
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  • Treated with Dignity
  • Value for Money
Review from Roger M (Son of Client) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very pleased with the service she receives and I am reassured that the company are supportive at all levels. I would recommend them.
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  • Treated with Dignity
  • Value for Money
Review from P W (Client) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service has been excellent from initial contact to date. Within 24 hrs from first contact, I was visited at home and a care plan discussed and agreed which was difficult as I was unsure of the level of care I would require following major surgery. I was introduced to the carer prior to the start
of services and there has been a degree of flexibility on both sides over hours and expectations. Throughout the manager has been in contact either by phone or visit to ensure I was happy with the service. Highly recommended.
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Review from Tina G (Client) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had care for 8 years now and since April 2017 I joined with Right at Home (Bridgend and Vale of Glamorgan). This is the best care company I have ever had and will continue to have care - thank you.
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Review from E V (Son of Client) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're deeply grateful for the care provided by the team.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F B (Client) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased with the service I have. They are lovely and friendly, we get on fine.
Reply from Gabriela Ablorsu, Managing Director at Right at Home (Bridgend and Vale of Glamorgan)
Thank you for your review, we try hard to offer the best care to you and meet your needs. It means a lot that you are happy with our care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Right at Home (Bridgend and Vale of Glamorgan) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.777 for Right at Home (Bridgend and Vale of Glamorgan) is calculated as follows: ( (147 Excellents x 5) + (13 Goods x 4) + (6 Very Poors x 1) ) ÷ 166 Ratings = 4.777
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bridgend and Vale of Glamorgan) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 18 Aug 2025
Well-being
Excellent
Care and Support
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (19)

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Meet the Team (6)

Joe

Joe Guishard

Job Title: Managing Director Joined: 2023

Hello, I am Joe Guishard – Owner of Right at Home, Bridgend and Vale of Glamorgan.


I am very proud of being the first Right at Home provider of care to the seniors in the Welsh Principality. I was born in Cardiff and have lived here all my life, so it gives me a feeling of great pride that I can now offer a service to the community that has helped look after me.


Prior to opening this company, I was a serving police officer for 6 years, wearing shoe leather in Cardiff. On my “off duty” days, I spent many hours supporting my elderly grandparents in a multitude of areas. These include practical tasks such as gardening and cooking, but also engaging in long fascinating conversations with my grandma about the ‘good old days’. I knew should they want care in their own homes, later on in life where family or loved ones were not able to help, then I would want them to have the quality of care that they deserve. I came to realise that by opening Right at Home in Cardiff and Newport I would be able to offer this quality care, and also ensure that other seniors or vulnerable adults looking for similar quality services could rely on me and my company.

Holly

Holly Jones

Job Title: Operations Director Joined: 2023

Hi, my name is Holly, I have worked in care for almost ten years, starting my care journey with Right At Home when I was in university studying Education. I began as a carer and progressed through the company, firstly as admin then co-ordinator, to Registered Manager.


I left for a short time after having my daughter, to work in another domiciliary care agency as their Networking Officer, before now returning to my roots with Right At Home.


I have two young children – an 8-month-old son and a 2 ½-year-old daughter, so when I am not at work I am generally chasing them around, stopping the baby from dribbling on the toddler or stopping the toddler from throwing things at the baby. When I am not wrestling with the children, I prefer to spend my time outdoors, walking with my dog, relaxing in the garden with a book, or trying and failing to grow things in my allotment.


I working in the care industry because I want to make a difference! I enjoy meeting people and doing what I can to ensure they have the best day possible.


I am really excited to be back as part of the Right At Home team, and I am looking forward to catching up with those I have worked with previously, and getting to know staff I have not met yet.

Annie

Annie Essiben-Kelleher

Job Title: Registered Manager Joined: 2013

Hello, I’m Annie! I’ve worked in care for almost 13 years, and my journey has been an incredible one. I originally started looking for part-time work that fit around my family, and that’s when I joined Right at Home as a Carer. From there, I progressed to Senior Carer, then Community Lead, and eventually began training new starters—something I truly loved.


After gaining more experience, I moved into the office to work alongside the compliance team as a Field Care Supervisor. I later took on a managerial role outside of Right at Home to further develop my skills, but now, I’m beyond excited to be back where it all started!


I’m thrilled to join the Bridgend team and can’t wait to work alongside such a dedicated and passionate group of people.


Outside of work, I love to stay active. Running is a big passion of mine, and I’ve recently joined a running group, which has been so much fun!

Victoria

Victoria Hughes

Job Title: Recruitment, Onboarding & Finance Supervisor Joined: 2023

Hi, I'm Vicky, and I've recently joined the team as an Admin Assistant.


With over 15 years of experience in the care industry, I began as a carer and progressed to become a care coordinator. However, my true passion has always been in administration and compliance.


I've attained my QCF Level 5 and continuously pursue professional development through various training programs and courses.


I'm thrilled to be part of the Right at Home team, sharing the same values and passion for delivering high-quality services.


Outside of work, I'm happily married to Darren, and together, we care for our pug named Zeus.


During my free time, I cherish long walks, gardening, reading, and spending precious moments with my family and friends.

Rebecca

Rebecca Evans

Job Title: Field Care Supervisor

Hi,


My name is Rebecca; Becky or Beck to friends and Boo to my family! I started out my career working in retail for Mitchells and Butlers at the age of 16. I became the Manager of my first Vintage Inn at 24 and have always loved the excitement of running a busy pub, providing great customer service and meeting new people.


Another passion of mine is foreign language and culture. I gained a degree in English and Hispanic studies and I spent a year living in Spain. This led me to a role teaching Spanish to young children in schools and other educational settings, inspiring them to learn and grow for 8 years.


In 2020 when the Covid Pandemic hit, pubs and schools closed and I was left with the daunting prospect of a change in career. By nature, I like to keep busy and to feel useful. I felt that during such a difficult time, I wanted to help people and give back to the community. I applied for a position with Right at Home Cardiff and Newport…and I have never looked back!


I have been with the company for 4 years and I can honestly say I have loved every minute! We share the same passion and values; helping people to live fulfilling and dignified lives within their own homes and providing quality person centred care. Although challenging at times, I have found this job to be enriching and rewarding and I have met some amazing people along the way. Over time, I have progressed to the position of Community Lead in the Newport area and then in Bridgend where I moved in September 2024.


I have enjoyed getting to know all of our wonderful clients and our fantastic Care team. I look forward to embarking on this new chapter as Field Care Supervisor for Right at Home Bridgend and Vale and strive to help it to reach its potential of being the absolute best provider of Care around! I am excited to see where this journey will take me.


When I am not working, I enjoy walks with my partner, cooking, going to gym, musical theatre and singing. I have been with my choir Allegra for nearly 15 years and enjoy performing in concerts and competitions.

Kali

Kali Williams

Job Title: Community Lead Joined: 2020

Hi! I'm Kali, I have worked for Right at Home for several years. I am extremely excited to work within our Bridgend branch as a community lead. I love a chat with our clients and enjoy providing outstanding care in the community!


When I'm not in work, I am busy being a mum to my two young children and spending time with my partner.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Bridgend and Vale of Glamorgan) to verify any information. View our terms and conditions. Right at Home (Bridgend and Vale of Glamorgan) has an Enhanced Service - more info.