like so many others, my mum didn't want carers. she is brilliant, clever and independent. but came to a time when she needed a little extra support.
this agency has been wonderful - from the first enquiry phone call, to the initial assessment, and the care my mum now (happily) benefits from every day.
I love your 'no strangers policy', and that you obviously give a great deal of thought to which of your carers might be 'a good fit'.
the managers at this agency know what they're doing.
and they do it with professionalism, thought, empathy and compassion.
the carers who go in every day ensure my lovely mum is safe and has what she needs.
they always follow the care plan (which was made collaboratively).
they arrive on time and never leave early.
they are kind and attentive and treat my mum with care and respect (and without being patronising).
and it gives me and my sister some comfort and respite.
and I can't emphasise how much that was needed.
thank you. truly.