Right at Home (Medway)

145 Watling Street, Gillingham ME7 2YY
Review Us
9.9 77 Reviews
  • Right at Home (Medway), Gillingham
Right at Home (Medway) provides peace of mind when your loved ones need it most. They are providers of safe and trusted quality care for adults aged 18 years to elderly. Their Care Assistants help clients stay independent, safe, and comfortable in the place they know best… right at home.

What sets Right at Home Medway apart is how they deliver care. With a ‘No Stranger Policy’, you’ll always meet your Care Assistants before any care begins, because trust and consistency matter. Their Care Assistants do not wear uniforms, so visits feel relaxed and personal. They pause time, allowing a full hour or more for each visit. This gives space for real conversations, meaningful support and time to adhere to the highest standards of hygiene. Their Care Assistants are given ample time for travel, so they travel in their own time, never yours.

Right at Home Medway believes that outstanding care begins with exceptional training. That’s why all Care Assistants receive comprehensive ongoing, award-winning (Princess Trust) in-house training. Their bespoke training programme covers everything from dementia awareness to safe moving and handling, and much more. This empowers their team to consistently deliver the highest standards of care with confidence and compassion. This is reflected by their excellent CQC rating of GOOD (overall) and OUTSTANDING (for responsiveness) (November 2019).

This is care - with time, dignity, and heart. The way it should be.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Good to Know

Group/Owner

Person in charge

  • Grantley Lynch (Managing Director)
Total of 77, showing 1-20
9.9

Right at Home (Medway) has a Review Score of 9.9 (9.924) out of 10, based on 31 reviews in the last 2 years. Over all time Right at Home (Medway) has 77 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

From the very start we have received outstanding service from Right at Home. They are always just a phone call away and we are never kept waiting to speak to someone. I'd love to name some individuals but you know who you are, thank you.
My dad has been so happy to receive support and especially when
that support had to be stepped up. It went seamlessly at a very stressful time. It was lovely for dad to meet his carers in advance too and to establish a rapport.
Thoroughly recommended for excellent personal care, friendly faces, trust and commitment.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

We truly appreciate your kind words about our care service for Dad. Thank you for taking the time to write such lovely words, and know that it is our sincere pleasure to serve Dad and your family. Kindest regards, Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

I am more than pleased with the quality of care received from Right at Home . Wonderful communication from the start from the coordinator , we were grateful for all of the help and advice and so pleased with our allocated carer ,she is a lovely, friendly lady that was punctual on all visits and helpful
with whatever task was requested of her . She is ,self reliant and capable and gave helpful suggestions for Mum and I was grateful for this .

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for your kind and sincere words, they mean a lot to us here at Right at Home Medway.We appreciate you're trust in us to provide care for Mum, and look forward to doing so long into the future.Kindest regards,Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

To date I have been very happy with the service provided to my Mum which has enabled me to go on holiday safe in the knowledge Mum is being properly cared for. As an example, there was a couple of items I had not ordered enough of for the time I was away, and Mum's care giver went to the supermarket
and bought them for her.
In addition, Right at Home have been very responsive to all my requests, some at very short notice when Mum has fallen and extra help was needed.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

It is sincerely our pleasure to serve Mum, especially whilst you were away having a well deserved holiday. We are also very pleased to have been able to make a difference when Mum experienced a recent fall. We are delighted that she is now on the mend and once again fully enjoying her care service with our Carers.Thank you.Kind regards,Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the carers, always professional, courteous, and above do a thorough and great job.


My mother's well being and appearance, has improved greatly. And she has never complained, since using your service from Dec lastnl year, which is great.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Our Carers were and are pleased to welcome Mum back to our care. We too have seen a noticeable improvement with her since our team continued to care for her and we truly appreciate the trust you both have in our company.It is good to see Mum's continued progress, and we remain optimistic for her future.Kindest regards,Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

I have used Right at Home for the past six months. Always mainly one of the same two carers. They are both lovely ladies, who have become more like friends. Nothing is too much bother for either of them and they have accommodated my needs as they have changed as my health has improved. I am
so pleased to be using Right at Home.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you so much for your very thoughtful and kind words regarding our care services, and in particular your words about our CareGivers. We know just how fond of you they all are and we all agree, it is a real pleasure to serve you.Thank you for trusting us to provide you with care.Kind regards,Right at Home.

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Overall Experience  Overall Experience 5.0 out of 5

I was totally impressed with the service, professionalism & empathy my wife & I received from Right at Home (Medway)
So far I cannot fault how well we have been treated.
Everyone we have dealt with have been kind & understanding of our personal needs & most importantly they LISTEN
Together with
my carers group, Carers First, they have worked with us to provide a solution to our current situation
I wouldn't hesitate to recommend them if asked

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

It has been and continues to be our absolute pleasure to serve you and provide our care service for your wife. Thank you for taking the time to write this kind review of our services, our team, and most of all we are pleased to be making a positive difference to you and your wife's life.Kindest regards,Right at Home Medway

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Overall Experience  Overall Experience 4.0 out of 5

I found Right at Home to be very accommodating and empathetic.
They understood my situation straight away and were so helpful and understanding. It was such a relief to find someone who genuinely cares and who provides such flexibility.
Right at Home make you realise that you are not alone and they
always aim to come up with a solution to your needs. Such a fabulous service!

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

We are sincerely pleased to know that we have made such a positive impact to you and to your family's life by our care services.It is our pleasure to serve, and thank you for trusting us and working with us.Kind regards,Right at Home Medway

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Overall Experience  Overall Experience 5.0 out of 5

It's been a real pleasure dealing with Right at Home as care providers for our Mum. They've been open, friendly and flexible, and the care provided has been excellent. Our Mum can be resistant to being provided with care, and Right at Home has met these challenges with positivity and kindness. Our Mum
has developed a good relationship with her carers and enjoys their visits and the adventures they have together. I really appreciate the detail of the written reports made by the carers after each visit, which give me direct insight into what was done / where they went etc, These are honest but also often heartwarming about the embraces she gives the carers and and what fun they have when they are out and about.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for your kind words regarding our care for Mum. We have strived to keep consist CareGivers at Mum's care calls and are pleased to hear this has worked well. Thank you for trusting us to care for Mum.Kindest regards,Right at Home Medway

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Overall Experience  Overall Experience 5.0 out of 5

Can't fault the Carers. My wife, the client ,may have problems sometimes
keeping herself updated with her hygiene but I can always rely on the Carers
To keep her happy. The service from Right at Home has always been very efficient.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

We truly appreciated your kind words about our care service, and most importantly are pleased to know that we have made such a positive impact in your wife's life. Thank you for trusting us to provide your wife's care.Kindest regards,Right t Home Medway

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Overall Experience  Overall Experience 5.0 out of 5

We chose RightatHome to support my mum when we needed a little respite, and they have been so fabulous that we now use them increasingly on a regular basis.
Mum really enjoys their visits, even though it is usually a bedtime call, they still take the time to sit and chat and keep her company while
we are out.
It is easy to track her schedule of care calls using an online portal, and any urgent changes have always been dealt with quickly and professionally.
I would definitely recommend Right at home for excellent care and support for people in their own homes.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

It has been, and continues to be our sincere pleasure to serve Mum. Thank you choosing us and trusting us to provide Mum's care, and we sincerely appreciate you taking the time to write this kind review of our care services.Kindest regards,Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

Have been using this company since 2024 for my father who stays with me for 8 weeks every 16 weeks. I have had the same carers each time & my dad who is 94 gets on really well with them. Never had any problems or had to complain about anything, they are always very accommodating & will always use them
when he is here.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

We are pleased that our ad-hoc care services are working well for Dad and that you and your family feel the same way too. We truly appreciate your kind words in this review and for the time taken to write it. Thank you for trusting us to look after Dad. Kindest regards, Right at Home Medway

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Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the service provided. The client has received excellent care from her befrienders ( in spite of her caution when the service was suggested to her). I appreciate the fact that she has had the same befriender and, on the occasional time when the usual person was not available,
care was taken to introduce the client to a new befriender. This was very comforting to your client.
The daily care was very good, and I notice a difference to the standard of cleanliness in the house as a result of your staff being there. Your client has enjoyed their company and I have appreciated the times when your staff have been in touch with me when they have a difficulty or are informing me of a particular problem. The liaison between yourselves and me is very good and is a huge help to me.
It is a help to me to read the daily reports from the befriender.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for this kind review. We have certainly seen your friend progress over time and become more accepting of our CareGivers which is positive, and we are pleased to know that his has given you peace of mind. Thank you for trusting us to provide care for your friend.Kindest regards,Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

Having been let down by a couple of other agencies for lunchtime break cover, it has been refreshing to have a team that we can rely on. Each of the carers who attend Mum are friendly, caring and professional. Nothing is too much trouble for them. Equally, the management team are very approachable and
go out of their way to accommodate any last-minute changes that we may have needed to ensure the continuity of care. As a family, we are relieved and happy to have found such a caring and reliable company. Thank you for all that you do.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

It is good to know that Mum now has the care that she needs, and we are pleased that you chose to trust our care services. Thank you for taking the time to write these kind words, and we look forward to continuing to provide care for Mum long into the future. Kindest regards, Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

Mum loves the carers who provide care, kindness and friendship to her. If there are problems they tell us immediately and are part of the solution. We have never had any problems over the last year or so. Mum is happy and we have the reassurance that the dedicated care team bring.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

It's great to hear about the impact our team have made for Mum, and the reassurance that it has given to you. Thank you for taking the time to write this review, we truly appreciate it. Kind regards, Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

All carers for mum are amazing. They go above and beyond their duty of care! Communication with myself and office staff is great and well organised. Due to mums dementia, they have been very supportive to not only mum but me as well.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for taking the time to write this kind review of our services for Mum. We are pleased to know that we have made a positive difference to Mum's life and to yours. Kindest regards, Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

From August 1st until now, December 22nd, the carers have never failed to be there for Mum and have been flexible when needed.
Their dedication, sincerity, friendly character and competence have ensured the well-being of Mum.
Thank you to all of the team for making her life that much richer.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for the kind words that you wrote about our service and in particular our staff. It is absolutely our pleasure to serve Mum and we sincerely thank you for trusting us to provide Mum's care. Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

Can't thank the Right at Home team enough for the care they gave to my Mum. There's carers and there's those that really care and go the extra mile. I definitely recommend them to anyone who needs support with a loved one. I needed support quickly and they were there and also very flexible.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for your kind words about our services that we provided for Mum. It was great getting to know her and to serve her. We are pleased that we were able to respond extremely quickly when you needed help for Mum, make a difference to her life and give you peace of mind. Kindest regards, Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care and attention provided to my mother post her hospital stay. Staff are helpful, punctual and friendly. All my mum's needs are met and we couldn't be happier.
The management team are very efficient and informative and we are kept up to date with all matters.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you so much for taking the time to write this review. It has been and remains our pleasure to serve Mum. We sincerely appreciate your trust in us. Thank you, Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

I am delighted that I saved your leaflet which came through the post. Right at Home is everything it says. There was an excellent introductory meeting and very quickly I received help. The ladies could not have been more professional, friendly and helpful.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you indeed for your kind words (and for keeping our leaflet). It has been, and continues to be our pleasure to serve. Kindest regards, Right at Home Medway.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided exemplary care for my aunt who lived by herself when she came out of hospital and I can't recommend them highly enough. They were incredibly friendly and helpful from my initial enquiries to visiting my aunt in hospital and to helping me coordinate her discharge. I was very impressed
with the kindness and compassion of the live-in carer in ensuring that she had all her needs met as she was bedbound and also with the regular contact with myself as I live a couple of hours away. They gave myself and family peace of mind that she was being very well looked after in her own home which is where she wanted to be. Thank you.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Good morning, thank you for your appreciation, and for taking the time to write such a kind and heartfelt review of your experience with our services for your aunt. Wishing you and your family well, now and in the future. Kindest regards, Right at Home Medway

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Right at Home (Medway) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Right at Home (Medway) is calculated as follows: ( (173 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 185 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Medway) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (7)

Grantley

Grantley Lynch

Job Title: Owner/Managing Director

Joined: 2018

I spent most of my career working in IT, including many years as an IT Manager based in London. More recently, I held a senior management role in Frankfurt, Germany, where I was responsible for leading a global team across Frankfurt, New York, and Singapore. I hold a BSc (Hons) degree in Computer Science with a 2:1 and a Postgraduate Certificate in Project Management. While I’m not fluent, I also speak some German.


After several years of volunteering (an experience I found incredibly rewarding), I began to reflect on what I truly wanted from my career. I decided to return to the UK to be closer to my parents and support them as they grow older. That personal decision inspired me to follow my passion, retrain, and eventually start Right at Home Medway, right here in the area where I’ve spent most of my life.


When I’m not working, I love spending quality time with my wife and two children, exploring new places through travel, cycling, and flying AutoGyros. I hold a PPL(G) pilot’s licence and enjoy every opportunity to take to the skies.

Claire

Claire Lynch

Job Title: Office and Operations Manager

Joined: 2019

I spent most of my career working for Her Majesty’s Court Service, where I held several leadership roles across various Magistrates’ Courts. After having my two children, I made the decision to focus on raising my young family full-time. During that period, I volunteered with a number of organisations dedicated to child care, and also took the opportunity to retrain, completing several qualifications to become a Higher Level Teaching Assistant (HLTA).


Since then, I’ve had the privilege of working in some wonderful schools, including opportunities to work overseas. My transition from supporting young children in educational settings to caring for vulnerable adults in their own homes has felt very natural, as many of the skills—compassion, patience, attentiveness—are easily transferable between both roles.


Outside of work, I love travelling, both near and far, painting with watercolours, reading on a wide range of topics, and most of all, spending quality time with my family.

Kuljit

Kuljit Nagra

Job Title: Registered Manager

Joined: 2024

I was born and raised in India, where I completed my Master’s degree in Computer Science before moving to the UK after getting married. I initially began my career in IT and teaching, but transitioned to health care when my children were young.


Starting as a Care Assistant, I gradually progressed through roles including Field Care Supervisor, Care Coordinator, and Registered Care Manager. Along the way, I’ve developed strong communication and leadership skills and gained extensive experience across a variety of care areas such as dementia care, palliative care, learning disabilities, physical disabilities, young adult care, and elderly care.


I was honoured to be shortlisted as a finalist in the Kent Care Awards 2021, which recognised my dedication and passion for the sector. I am committed to ongoing learning and professional development, having completed NVQ Levels 2 through 5 in Health and Social Care.


Outside of work, I enjoy spending quality time with my two wonderful boys and cherishing moments with family and friends. In my free time, I love visiting local temples for prayer, travelling, cooking, gardening, and reading poetry. I’m also proud to speak three different languages.

Caroline

Caroline Grant

Job Title: Care Manager

Joined: 2021

I was born and raised in Lambeth, South London, and later moved to Kent seeking a better quality of life. I initially worked as a Teaching Assistant in a local school, supporting children and their learning.


When the COVID pandemic struck, it gave me time to reflect on what I really wanted from my career. I felt a strong desire to make a difference and to care for the older generation. Although I wasn’t sure if I could handle personal care, I was told I had the right personality to be a caregiver. After researching Right at Home, I took the plunge and reached out to them, and I have never looked back since.


I’ve now been with Right at Home for four years, starting from the ground up and learning from some incredible care assistants. I absolutely love my job and have gained confidence along the way. My curiosity about how other roles work within the company led to my promotion as a Field Care Supervisor and now Care Manager. In this role, I carry out initial assessments, source new clients, and write care plans.


In my spare time, I enjoy cooking and spending quality time with my family and dog. While I like to think of myself as a keen gardener, I’m still learning to tell the difference between weeds and flowers, but I’m giving it my best try!

Beckie

Beckie Kimber

Job Title: Care Coordinator and Senior Care Assistant

Joined: 2024

I’ve lived in the Medway towns all my life and attended The Robert Napier Secondary School before leaving at 16. After school, I pursued performing arts at college, but my passion for care led me to join the domiciliary care sector at 18.


I spent around 10 years working in a dementia care home, gaining invaluable experience supporting residents with complex needs. I then moved to a nursing home, where I cared for end-of-life clients. After eight months, I was promoted to Senior Carer on the nursing floor.


With 17 years of experience in care, I’ve completed my NVQ Levels 2 and 3, along with specialist training in end-of-life and palliative care. These qualifications, combined with hands-on experience, have helped me provide compassionate and skilled care to those who need it most.


Outside of work, I enjoy spending quality time with my family. We love travelling together and exploring new places whenever we can.

Lisa

Lisa McCullough

Job Title: Recruitment and Marketing Coordinator

Joined: 2020

I’ve lived in Medway since I was 13 and attended Upbury Manor Secondary School. After leaving school at 16, I began my career working for a solicitor’s office in Chatham, starting as an Office Junior and progressing to Receptionist and Secretary. After having my son, I took a part-time role at ASDA in Chatham and later supported my husband with his flooring business while also running my own cake-making venture.


I’m a proud mum to one son and two daughters. Once my children were grown, I joined Right at Home in February 2020 as a Care Assistant. I immediately loved the role and the meaningful relationships I built with clients and colleagues. I was later promoted to Senior Care Assistant and now serve as Recruitment Coordinator.


In my free time, I enjoy walks with my dog Margot, spending time with friends and family, and signing with a Sign Language Choir. I hold a Level 2 qualification in British Sign Language.

Kiah

Kiah Grant

Job Title: Marketing and Recruitment Coordinator

Joined: 2025

I was born in South London and have lived in Kent for most of my life. My background includes a variety of people-focused roles, from supervising teams to progressing through a Management Trainee position. I’ve always thrived in fast-paced environments where people and purpose come first.


When I discovered Right at Home Medway, their values really struck a chord with me, and joining the team felt like a natural step. I knew I wanted to be part of an organisation that truly puts people first, and I’m proud to help grow a team of Care Assistants who genuinely care.


In my role, I look after all things marketing and recruitment. From creating meaningful content across our social media pages to helping bring our local community events to life. Whether it’s sharing stories that matter or finding the perfect Care Assistant, I love making an impact.


Outside of work, I’m a big music lover and foodie. Carpool karaoke is essential on my drives, and I’m always planning the next great meal out with friends and family.

Frequently Asked Questions about Right at Home (Medway)

What Type of Services does Right at Home (Medway) offer?

Right at Home (Medway) offers Home Care.

How many Carers does Right at Home (Medway) employ?

Right at Home (Medway) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Medway) to verify any information. View our terms and conditions. Right at Home (Medway) has an Enhanced Service - more info.