I am more than pleased with the quality of care received from Right at HomeAlison B(Daughter of Client/Service User)

Nothing is too much bother for either of them and they have accommodated my needsV B(Client / Service User)

The service from Right at Home has always been very efficient.Terence W(Husband of Client/Service User)

I am more than pleased with the quality of care received from Right at HomeAlison B(Daughter of Client/Service User)

Nothing is too much bother for either of them and they have accommodated my needsV B(Client / Service User)

The service from Right at Home has always been very efficient.Terence W(Husband of Client/Service User)

Right at Home (Medway) provides peace of mind when your loved ones need it most. They are providers of safe and trusted quality care for adults aged 18 years to elderly. Their Care Assistants help clients stay independent, safe, and comfortable in the place they know best… right at home.
What sets Right at Home Medway apart is how they deliver care. With a ‘No Stranger Policy’, you’ll always meet your...
Care Provided by Right at Home (Medway)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £37 - £39.95
- Weekly Live-in Care Fees: £1,950 - £2,250
At Right at Home Medway, we understand that every client’s needs are unique. The prices shown are simply a guideline - your exact fee will depend on the level of care and support that’s right for you.
Please contact us directly for the most up-to-date information and a tailored quotation. Our friendly team will be happy to discuss your requirements and find the best care plan for you.
Contact Right at Home (Medway) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Right at Home UK
- Private Owned
Person in charge
- Grantley Lynch (Managing Director)
Right at Home (Medway) Reviews (82)
Right at Home (Medway) has a Review Score of 9.9 (9.894) out of 10, based on 30 reviews in the last 2 years.
Over all time Right at Home (Medway) has 82 reviews.
Caroline visited day after discharge and organised appropriate short term care. Once completed another visit to establish home visits going forward.
Nothing was too much trouble and we were very grateful for the standard of service provided during a stressful time.
Would recommend highly.
It is heart-warming to know that our collective efforts made a positive impact for Mum and your family.
Kindest regards,
Right at Home Medway.
Progress has been made with personal cleanliness but there is still a way to go.
With the better weather around the corner I am hopeful that advantage can be taken of the garden or the odd trip out to stimulate her mind. I do find that having the carer gives me a little time to sort other matter and prepare meals etc.
Dear MH,
Thank you for trusting us.
Kind regards,
Right at Home Medway.
Caroline was brilliant & very help from the first phone call, she took time to talk to my dad to find out about he & he's interests & what we were looking for, for the care of my dad as a family & match him with the perfect cares & my dad feel very comfortable. Would highly recommend
Dear LS,
Thank you for taking the time to write this heartfelt review of our care service for Dad. We are pleased to know that he (and your wider family) benefit from our efforts.
Thank you for trusting us to care for Dad.
Kindest regards,
Right at Home Medway.
Caroline was absolutely lovely and very easy to talk to which made my mum really at ease. She made sure to find out exactly what my mum will need by way of care and is conscious of how to make the provision as suitable and trouble free as possible. She also explained the procedure so we know what to expect and how to change anything as and when necessary.
We are delighted to read this positive feedback about our care service for Mum. I know that Caroline spoke very fondly of her, and we are pleased to know that we have been able to make such a positive contribution to Mum's welfare.
Thank you for your kind words.
Right at Home Medway
We used Right at Home for daily breakfast and dinner visits for my father who had dementia. The staff were friendly and always on time. They always took time with my father, who could be quite challenging at times. Unfortunately his dementia progressed quite quickly, so he had to be placed into residential care, but I would definitely recommend Right at Home. I found them very easy to deal with.
We were delighted to have served Dad when he needed our assistance. It was our pleasure to do so.
Thank you for trusting us and we sincerely wish you, Dad and your family all the best for the future.
Kindest regards,
Right at Home Medway.
My dad has been so happy to receive support and especially when that support had to be stepped up. It went seamlessly at a very stressful time. It was lovely for dad to meet his carers in advance too and to establish a rapport.
Thoroughly recommended for excellent personal care, friendly faces, trust and commitment.
We truly appreciate your kind words about our care service for Dad. Thank you for taking the time to write such lovely words, and know that it is our sincere pleasure to serve Dad and your family. Kindest regards, Right at Home Medway.
I am more than pleased with the quality of care received from Right at Home . Wonderful communication from the start from the coordinator , we were grateful for all of the help and advice and so pleased with our allocated carer ,she is a lovely, friendly lady that was punctual on all visits and helpful with whatever task was requested of her . She is ,self reliant and capable and gave helpful suggestions for Mum and I was grateful for this .
Thank you for your kind and sincere words, they mean a lot to us here at Right at Home Medway.We appreciate you're trust in us to provide care for Mum, and look forward to doing so long into the future.Kindest regards,Right at Home Medway.
In addition, Right at Home have been very responsive to all my requests, some at very short notice when Mum has fallen and extra help was needed.
It is sincerely our pleasure to serve Mum, especially whilst you were away having a well deserved holiday. We are also very pleased to have been able to make a difference when Mum experienced a recent fall. We are delighted that she is now on the mend and once again fully enjoying her care service with our Carers.Thank you.Kind regards,Right at Home Medway.
Cannot fault the carers, always professional, courteous, and above do a thorough and great job.
My mother's well being and appearance, has improved greatly. And she has never complained, since using your service from Dec lastnl year, which is great.
Our Carers were and are pleased to welcome Mum back to our care. We too have seen a noticeable improvement with her since our team continued to care for her and we truly appreciate the trust you both have in our company.It is good to see Mum's continued progress, and we remain optimistic for her future.Kindest regards,Right at Home Medway.
I have used Right at Home for the past six months. Always mainly one of the same two carers. They are both lovely ladies, who have become more like friends. Nothing is too much bother for either of them and they have accommodated my needs as they have changed as my health has improved. I am so pleased to be using Right at Home.
Thank you so much for your very thoughtful and kind words regarding our care services, and in particular your words about our CareGivers. We know just how fond of you they all are and we all agree, it is a real pleasure to serve you.Thank you for trusting us to provide you with care.Kind regards,Right at Home.
So far I cannot fault how well we have been treated.
Everyone we have dealt with have been kind & understanding of our personal needs & most importantly they LISTEN
Together with my carers group, Carers First, they have worked with us to provide a solution to our current situation
I wouldn't hesitate to recommend them if asked
It has been and continues to be our absolute pleasure to serve you and provide our care service for your wife. Thank you for taking the time to write this kind review of our services, our team, and most of all we are pleased to be making a positive difference to you and your wife's life.Kindest regards,Right at Home Medway
They understood my situation straight away and were so helpful and understanding. It was such a relief to find someone who genuinely cares and who provides such flexibility.
Right at Home make you realise that you are not alone and they always aim to come up with a solution to your needs. Such a fabulous service!
We are sincerely pleased to know that we have made such a positive impact to you and to your family's life by our care services.It is our pleasure to serve, and thank you for trusting us and working with us.Kind regards,Right at Home Medway
It's been a real pleasure dealing with Right at Home as care providers for our Mum. They've been open, friendly and flexible, and the care provided has been excellent. Our Mum can be resistant to being provided with care, and Right at Home has met these challenges with positivity and kindness. Our Mum has developed a good relationship with her carers and enjoys their visits and the adventures they have together. I really appreciate the detail of the written reports made by the carers after each visit, which give me direct insight into what was done / where they went etc, These are honest but also often heartwarming about the embraces she gives the carers and and what fun they have when they are out and about.
Thank you for your kind words regarding our care for Mum. We have strived to keep consist CareGivers at Mum's care calls and are pleased to hear this has worked well. Thank you for trusting us to care for Mum.Kindest regards,Right at Home Medway
keeping herself updated with her hygiene but I can always rely on the Carers
To keep her happy. The service from Right at Home has always been very efficient.
We truly appreciated your kind words about our care service, and most importantly are pleased to know that we have made such a positive impact in your wife's life. Thank you for trusting us to provide your wife's care.Kindest regards,Right t Home Medway
Mum really enjoys their visits, even though it is usually a bedtime call, they still take the time to sit and chat and keep her company while we are out.
It is easy to track her schedule of care calls using an online portal, and any urgent changes have always been dealt with quickly and professionally.
I would definitely recommend Right at home for excellent care and support for people in their own homes.
It has been, and continues to be our sincere pleasure to serve Mum. Thank you choosing us and trusting us to provide Mum's care, and we sincerely appreciate you taking the time to write this kind review of our care services.Kindest regards,Right at Home Medway.
Have been using this company since 2024 for my father who stays with me for 8 weeks every 16 weeks. I have had the same carers each time & my dad who is 94 gets on really well with them. Never had any problems or had to complain about anything, they are always very accommodating & will always use them when he is here.
We are pleased that our ad-hoc care services are working well for Dad and that you and your family feel the same way too. We truly appreciate your kind words in this review and for the time taken to write it. Thank you for trusting us to look after Dad. Kindest regards, Right at Home Medway
The daily care was very good, and I notice a difference to the standard of cleanliness in the house as a result of your staff being there. Your client has enjoyed their company and I have appreciated the times when your staff have been in touch with me when they have a difficulty or are informing me of a particular problem. The liaison between yourselves and me is very good and is a huge help to me.
It is a help to me to read the daily reports from the befriender.
Thank you for this kind review. We have certainly seen your friend progress over time and become more accepting of our CareGivers which is positive, and we are pleased to know that his has given you peace of mind. Thank you for trusting us to provide care for your friend.Kindest regards,Right at Home Medway.
Having been let down by a couple of other agencies for lunchtime break cover, it has been refreshing to have a team that we can rely on. Each of the carers who attend Mum are friendly, caring and professional. Nothing is too much trouble for them. Equally, the management team are very approachable and go out of their way to accommodate any last-minute changes that we may have needed to ensure the continuity of care. As a family, we are relieved and happy to have found such a caring and reliable company. Thank you for all that you do.
It is good to know that Mum now has the care that she needs, and we are pleased that you chose to trust our care services. Thank you for taking the time to write these kind words, and we look forward to continuing to provide care for Mum long into the future. Kindest regards, Right at Home Medway.
Mum loves the carers who provide care, kindness and friendship to her. If there are problems they tell us immediately and are part of the solution. We have never had any problems over the last year or so. Mum is happy and we have the reassurance that the dedicated care team bring.
It's great to hear about the impact our team have made for Mum, and the reassurance that it has given to you. Thank you for taking the time to write this review, we truly appreciate it. Kind regards, Right at Home Medway.
All carers for mum are amazing. They go above and beyond their duty of care! Communication with myself and office staff is great and well organised. Due to mums dementia, they have been very supportive to not only mum but me as well.
Thank you for taking the time to write this kind review of our services for Mum. We are pleased to know that we have made a positive difference to Mum's life and to yours. Kindest regards, Right at Home Medway.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 November 2019- Caring Good
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (11)
- Posted: Tuesday 07 Apr 2026This Easter, our team continued a valued tradition of delivering Easter eggs to children at Medway Maritime Hospital. It was a simple way to bring a little extra joy to...
- Posted: Thursday 02 Apr 2026This week, we are delighted to celebrate a very special milestone - 4 years of dedicated service from our wonderful Care Assistant, Bonnie. Bonnie consistently goes above and beyond for...
- Posted: Thursday 02 Apr 2026At Right at Home Medway, we believe it’s the little moments of kindness that mean the most. To mark International Women’s Day and Mother’s Day, we took the opportunity to...
Awards / Recognitions (11)
- Recipient: Right at Home UKDate: Friday 30 May 2025
- Recipient: Right at Home UKDate: Friday 31 May 2024
- Recipient: Right at Home UKDate: Wednesday 31 May 2023
Meet the Team (9)
I spent most of my career working in IT, including many years as an IT Manager based in London. More recently, I held a senior management role in Frankfurt, Germany, where I was responsible for leading a global team across Frankfurt, New York, and Singapore. I hold a BSc (Hons) degree in Computer Science with a 2:1 and a Postgraduate Certificate in Project Management. While I’m not fluent, I also speak some German.
After several years of volunteering (an experience I found incredibly rewarding), I began to reflect on what I truly wanted from my career. I decided to return to the UK to be closer to my parents and support them as they grow older. That personal decision inspired me to follow my passion, retrain, and eventually start Right at Home Medway, right here in the area where I’ve spent most of my life.
When I’m not working, I love spending quality time with my wife and two children, exploring new places through travel, cycling, and flying AutoGyros. I hold a PPL(G) pilot’s licence and enjoy every opportunity to take to the skies.
I spent most of my career working for Her Majesty’s Court Service, where I held several leadership roles across various Magistrates’ Courts. After having my two children, I made the decision to focus on raising my young family full-time. During that period, I volunteered with a number of organisations dedicated to child care, and also took the opportunity to retrain, completing several qualifications to become a Higher Level Teaching Assistant (HLTA).
Since then, I’ve had the privilege of working in some wonderful schools, including opportunities to work overseas. My transition from supporting young children in educational settings to caring for vulnerable adults in their own homes has felt very natural, as many of the skills—compassion, patience, attentiveness—are easily transferable between both roles.
Outside of work, I love travelling, both near and far, painting with watercolours, reading on a wide range of topics, and most of all, spending quality time with my family.
I was born and raised in India, where I completed my Master’s degree in Computer Science before moving to the UK after getting married. I initially began my career in IT and teaching, but transitioned to health care when my children were young.
Starting as a Care Assistant, I gradually progressed through roles including Field Care Supervisor, Care Coordinator, and Registered Care Manager. Along the way, I’ve developed strong communication and leadership skills and gained extensive experience across a variety of care areas such as dementia care, palliative care, learning disabilities, physical disabilities, young adult care, and elderly care.
I was honoured to be shortlisted as a finalist in the Kent Care Awards 2021, which recognised my dedication and passion for the sector. I am committed to ongoing learning and professional development, having completed NVQ Levels 2 through 5 in Health and Social Care.
Outside of work, I enjoy spending quality time with my two wonderful boys and cherishing moments with family and friends. In my free time, I love visiting local temples for prayer, travelling, cooking, gardening, and reading poetry. I’m also proud to speak three different languages.
I was born and raised in Lambeth, South London, and later moved to Kent. I began my career as a Teaching Assistant before discovering my true calling in care during the COVID pandemic. Encouraged by others who saw my natural caring personality, I joined Right at Home as a Care Assistant and quickly realised how rewarding it was to support the older generation.
Four years on, I’ve grown from Care Assistant to Care Manager, gaining confidence and experience along the way. I now carry out care assessments, welcome new Clients, and make sure every care plan is tailored to individual needs.
Outside of work, I enjoy cooking, family time, and trying my hand at gardening - though I’m still learning which are flowers and which are weeds!
I’ve lived in the Medway towns all my life and attended The Robert Napier Secondary School before leaving at 16. After school, I pursued performing arts at college, but my passion for care led me to join the domiciliary care sector at 18.
I spent around 10 years working in a dementia care home, gaining invaluable experience supporting residents with complex needs. I then moved to a nursing home, where I cared for end-of-life clients. After eight months, I was promoted to Senior Carer on the nursing floor.
With 17 years of experience in care, I’ve completed my NVQ Levels 2 and 3, along with specialist training in end-of-life and palliative care. These qualifications, combined with hands-on experience, have helped me provide compassionate and skilled care to those who need it most.
Outside of work, I enjoy spending quality time with my family. We love travelling together and exploring new places whenever we can.
I’ve lived in Medway since I was 13 and attended Upbury Manor Secondary School. After leaving school at 16, I began my career working for a solicitor’s office in Chatham, starting as an Office Junior and progressing to Receptionist and Secretary. After having my son, I took a part-time role at ASDA in Chatham and later supported my husband with his flooring business while also running my own cake-making venture.
I’m a proud mum to one son and two daughters. Once my children were grown, I joined Right at Home in February 2020 as a Care Assistant. I immediately loved the role and the meaningful relationships I built with clients and colleagues. I was later promoted to Senior Care Assistant and now serve as Recruitment Coordinator.
In my free time, I enjoy walks with my dog Margot, spending time with friends and family, and signing with a Sign Language Choir. I hold a Level 2 qualification in British Sign Language.
I was born in South London and have lived in Kent for most of my life. My background includes a variety of people-focused roles, from supervising teams to progressing through a Management Trainee position. I’ve always thrived in fast-paced environments where people and purpose come first.
When I discovered Right at Home Medway, their values really struck a chord with me, and joining the team felt like a natural step. I knew I wanted to be part of an organisation that truly puts people first, and I’m proud to help grow a team of Care Assistants who genuinely care.
In my role, I look after all things marketing and recruitment. From creating meaningful content across our social media pages to helping bring our local community events to life. Whether it’s sharing stories that matter or finding the perfect Care Assistant, I love making an impact.
Outside of work, I’m a big music lover and foodie. Carpool karaoke is essential on my drives, and I’m always planning the next great meal out with friends and family.
I was born and have lived in Medway for most of my life, and I’m now proudly raising my two beautiful daughters here with my husband. After studying Health and Social Care at college, I worked in retail management and hospitality, roles that helped me build strong customer service and people skills.
I joined Right at Home Medway as a Care Assistant. I quickly found that the skills I developed in previous roles were highly transferable into care, particularly when it came to communication and building trust with clients. Being pregnant at the time, the flexibility of the role allowed me to balance work and family life, which was incredibly important.
Over time, I’ve grown within the company and was proud to be promoted to In-House Trainer and become part of the Recruitment Team. I’m also involved in conducting staff supervisions and spot checks, helping to maintain high standards across our care team.
Outside of work, I love spending quality time with my family. We enjoy going on adventures together, especially trying out new restaurants, as my husband and I are both big foodies!
I’ve lived in Medway all my life and love being part of this community. My career started in the fashion industry, where I worked as a merchandiser for the designer brand Joseph, travelling across the UK to stores like Selfridges, Harvey Nichols and Harrods.
After starting my family, I wanted a role with more balance and meaning, which led me into care. I joined Right at Home Medway in 2018 and have never looked back. Over the years, I’ve worked as a Senior Care Assistant and Care Coordinator, and now I’m proud to be a Trainer. Supporting new Care Assistants, sharing my experience, and watching their confidence grow is one of the most rewarding parts of my role.
Outside of work, I enjoy walking my puppy Luna, reading self-development books, and going on holidays with my family. We love exploring new places and making lasting memories together.
Frequently Asked Questions about Right at Home (Medway)
How many Carers does Right at Home (Medway) employ?
Right at Home (Medway) employs 50 carers.
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