I am more than pleased with the quality of care received from Right at Home
Alison B (Daughter of Client)
Nothing is too much bother for either of them and they have accommodated my needs
V B (Client)
The service from Right at Home has always been very efficient.
Terence W (Husband of Client)
Right at Home (Medway) has a Review Score of 9.9 (9.924) out of 10, based on 31 reviews in the last 2 years. Over all time Right at Home (Medway) has 77 reviews.
Review from M N (Daughter of Client) published on 22 July 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
We truly appreciate your kind words about our care service for Dad. Thank you for taking the time to write such lovely words, and know that it is our sincere pleasure to serve Dad and your family. Kindest regards, Right at Home Medway.
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Review from Alison B (Daughter of Client) published on 11 July 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for your kind and sincere words, they mean a lot to us here at Right at Home Medway.We appreciate you're trust in us to provide care for Mum, and look forward to doing so long into the future.Kindest regards,Right at Home Medway.
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Review from Jacqueline W (Daughter of Client) published on 11 July 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
It is sincerely our pleasure to serve Mum, especially whilst you were away having a well deserved holiday. We are also very pleased to have been able to make a difference when Mum experienced a recent fall. We are delighted that she is now on the mend and once again fully enjoying her care service with our Carers.Thank you.Kind regards,Right at Home Medway.
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Review from Julia G (Daughter of Client) published on 11 July 2025
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My mother's well being and appearance, has improved greatly. And she has never complained, since using your service from Dec lastnl year, which is great.
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Our Carers were and are pleased to welcome Mum back to our care. We too have seen a noticeable improvement with her since our team continued to care for her and we truly appreciate the trust you both have in our company.It is good to see Mum's continued progress, and we remain optimistic for her future.Kindest regards,Right at Home Medway.
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Review from V B (Client) published on 25 April 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you so much for your very thoughtful and kind words regarding our care services, and in particular your words about our CareGivers. We know just how fond of you they all are and we all agree, it is a real pleasure to serve you.Thank you for trusting us to provide you with care.Kind regards,Right at Home.
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Review from Corry S (Husband of Client) published on 31 March 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
It has been and continues to be our absolute pleasure to serve you and provide our care service for your wife. Thank you for taking the time to write this kind review of our services, our team, and most of all we are pleased to be making a positive difference to you and your wife's life.Kindest regards,Right at Home Medway
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Review from Neera K (Daughter of Client) published on 27 March 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
We are sincerely pleased to know that we have made such a positive impact to you and to your family's life by our care services.It is our pleasure to serve, and thank you for trusting us and working with us.Kind regards,Right at Home Medway
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Review from Jools G (Daughter of Client) published on 24 March 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for your kind words regarding our care for Mum. We have strived to keep consist CareGivers at Mum's care calls and are pleased to hear this has worked well. Thank you for trusting us to care for Mum.Kindest regards,Right at Home Medway
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Review from Terence W (Husband of Client) published on 21 March 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
We truly appreciated your kind words about our care service, and most importantly are pleased to know that we have made such a positive impact in your wife's life. Thank you for trusting us to provide your wife's care.Kindest regards,Right t Home Medway
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Review from J G (Daughter of Client) published on 19 March 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
It has been, and continues to be our sincere pleasure to serve Mum. Thank you choosing us and trusting us to provide Mum's care, and we sincerely appreciate you taking the time to write this kind review of our care services.Kindest regards,Right at Home Medway.
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Review from Tina T (Daughter of Client) published on 12 March 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
We are pleased that our ad-hoc care services are working well for Dad and that you and your family feel the same way too. We truly appreciate your kind words in this review and for the time taken to write it. Thank you for trusting us to look after Dad. Kindest regards, Right at Home Medway
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Review from H C (Power of Attorney of Client) published on 5 March 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for this kind review. We have certainly seen your friend progress over time and become more accepting of our CareGivers which is positive, and we are pleased to know that his has given you peace of mind. Thank you for trusting us to provide care for your friend.Kindest regards,Right at Home Medway.
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Review from M W (Son of Client) published on 4 March 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
It is good to know that Mum now has the care that she needs, and we are pleased that you chose to trust our care services. Thank you for taking the time to write these kind words, and we look forward to continuing to provide care for Mum long into the future. Kindest regards, Right at Home Medway.
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Review from christopher s (Son of Client) published on 3 March 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
It's great to hear about the impact our team have made for Mum, and the reassurance that it has given to you. Thank you for taking the time to write this review, we truly appreciate it. Kind regards, Right at Home Medway.
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Review from B P (Daughter of Client) published on 28 February 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for taking the time to write this kind review of our services for Mum. We are pleased to know that we have made a positive difference to Mum's life and to yours. Kindest regards, Right at Home Medway.
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Review from Nick D (Son of Client) published on 26 February 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for the kind words that you wrote about our service and in particular our staff. It is absolutely our pleasure to serve Mum and we sincerely thank you for trusting us to provide Mum's care. Right at Home Medway.
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Review from R W (Daughter of Client) published on 12 February 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for your kind words about our services that we provided for Mum. It was great getting to know her and to serve her. We are pleased that we were able to respond extremely quickly when you needed help for Mum, make a difference to her life and give you peace of mind. Kindest regards, Right at Home Medway.
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Review from M P (Daughter of Client) published on 7 February 2025
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you so much for taking the time to write this review. It has been and remains our pleasure to serve Mum. We sincerely appreciate your trust in us. Thank you, Right at Home Medway.
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Review from S M (Client) published on 2 October 2024
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you indeed for your kind words (and for keeping our leaflet). It has been, and continues to be our pleasure to serve. Kindest regards, Right at Home Medway.
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Review from Kirsty E (Niece of Client) published on 29 July 2024
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Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Good morning, thank you for your appreciation, and for taking the time to write such a kind and heartfelt review of your experience with our services for your aunt. Wishing you and your family well, now and in the future. Kindest regards, Right at Home Medway
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The Review Score of 9.9 (9.924) out of 10 for Right at Home (Medway) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.924 for Right at Home (Medway) is calculated as follows: ( (173 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 185 Ratings = 4.924
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Medway) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Nov 2019
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Job Title: Owner/Managing Director
Joined: 2018
I spent most of my career working in IT, including many years as an IT Manager based in London. More recently, I held a senior management role in Frankfurt, Germany, where I was responsible for leading a global team across Frankfurt, New York, and Singapore. I hold a BSc (Hons) degree in Computer Science with a 2:1 and a Postgraduate Certificate in Project Management. While I’m not fluent, I also speak some German.
After several years of volunteering (an experience I found incredibly rewarding), I began to reflect on what I truly wanted from my career. I decided to return to the UK to be closer to my parents and support them as they grow older. That personal decision inspired me to follow my passion, retrain, and eventually start Right at Home Medway, right here in the area where I’ve spent most of my life.
When I’m not working, I love spending quality time with my wife and two children, exploring new places through travel, cycling, and flying AutoGyros. I hold a PPL(G) pilot’s licence and enjoy every opportunity to take to the skies.
Job Title: Office and Operations Manager
Joined: 2019
I spent most of my career working for Her Majesty’s Court Service, where I held several leadership roles across various Magistrates’ Courts. After having my two children, I made the decision to focus on raising my young family full-time. During that period, I volunteered with a number of organisations dedicated to child care, and also took the opportunity to retrain, completing several qualifications to become a Higher Level Teaching Assistant (HLTA).
Since then, I’ve had the privilege of working in some wonderful schools, including opportunities to work overseas. My transition from supporting young children in educational settings to caring for vulnerable adults in their own homes has felt very natural, as many of the skills—compassion, patience, attentiveness—are easily transferable between both roles.
Outside of work, I love travelling, both near and far, painting with watercolours, reading on a wide range of topics, and most of all, spending quality time with my family.
Job Title: Registered Manager
Joined: 2024
I was born and raised in India, where I completed my Master’s degree in Computer Science before moving to the UK after getting married. I initially began my career in IT and teaching, but transitioned to health care when my children were young.
Starting as a Care Assistant, I gradually progressed through roles including Field Care Supervisor, Care Coordinator, and Registered Care Manager. Along the way, I’ve developed strong communication and leadership skills and gained extensive experience across a variety of care areas such as dementia care, palliative care, learning disabilities, physical disabilities, young adult care, and elderly care.
I was honoured to be shortlisted as a finalist in the Kent Care Awards 2021, which recognised my dedication and passion for the sector. I am committed to ongoing learning and professional development, having completed NVQ Levels 2 through 5 in Health and Social Care.
Outside of work, I enjoy spending quality time with my two wonderful boys and cherishing moments with family and friends. In my free time, I love visiting local temples for prayer, travelling, cooking, gardening, and reading poetry. I’m also proud to speak three different languages.
Job Title: Care Manager
Joined: 2021
I was born and raised in Lambeth, South London, and later moved to Kent seeking a better quality of life. I initially worked as a Teaching Assistant in a local school, supporting children and their learning.
When the COVID pandemic struck, it gave me time to reflect on what I really wanted from my career. I felt a strong desire to make a difference and to care for the older generation. Although I wasn’t sure if I could handle personal care, I was told I had the right personality to be a caregiver. After researching Right at Home, I took the plunge and reached out to them, and I have never looked back since.
I’ve now been with Right at Home for four years, starting from the ground up and learning from some incredible care assistants. I absolutely love my job and have gained confidence along the way. My curiosity about how other roles work within the company led to my promotion as a Field Care Supervisor and now Care Manager. In this role, I carry out initial assessments, source new clients, and write care plans.
In my spare time, I enjoy cooking and spending quality time with my family and dog. While I like to think of myself as a keen gardener, I’m still learning to tell the difference between weeds and flowers, but I’m giving it my best try!
Job Title: Care Coordinator and Senior Care Assistant
Joined: 2024
I’ve lived in the Medway towns all my life and attended The Robert Napier Secondary School before leaving at 16. After school, I pursued performing arts at college, but my passion for care led me to join the domiciliary care sector at 18.
I spent around 10 years working in a dementia care home, gaining invaluable experience supporting residents with complex needs. I then moved to a nursing home, where I cared for end-of-life clients. After eight months, I was promoted to Senior Carer on the nursing floor.
With 17 years of experience in care, I’ve completed my NVQ Levels 2 and 3, along with specialist training in end-of-life and palliative care. These qualifications, combined with hands-on experience, have helped me provide compassionate and skilled care to those who need it most.
Outside of work, I enjoy spending quality time with my family. We love travelling together and exploring new places whenever we can.
Job Title: Recruitment and Marketing Coordinator
Joined: 2020
I’ve lived in Medway since I was 13 and attended Upbury Manor Secondary School. After leaving school at 16, I began my career working for a solicitor’s office in Chatham, starting as an Office Junior and progressing to Receptionist and Secretary. After having my son, I took a part-time role at ASDA in Chatham and later supported my husband with his flooring business while also running my own cake-making venture.
I’m a proud mum to one son and two daughters. Once my children were grown, I joined Right at Home in February 2020 as a Care Assistant. I immediately loved the role and the meaningful relationships I built with clients and colleagues. I was later promoted to Senior Care Assistant and now serve as Recruitment Coordinator.
In my free time, I enjoy walks with my dog Margot, spending time with friends and family, and signing with a Sign Language Choir. I hold a Level 2 qualification in British Sign Language.
Job Title: Marketing and Recruitment Coordinator
Joined: 2025
I was born in South London and have lived in Kent for most of my life. My background includes a variety of people-focused roles, from supervising teams to progressing through a Management Trainee position. I’ve always thrived in fast-paced environments where people and purpose come first.
When I discovered Right at Home Medway, their values really struck a chord with me, and joining the team felt like a natural step. I knew I wanted to be part of an organisation that truly puts people first, and I’m proud to help grow a team of Care Assistants who genuinely care.
In my role, I look after all things marketing and recruitment. From creating meaningful content across our social media pages to helping bring our local community events to life. Whether it’s sharing stories that matter or finding the perfect Care Assistant, I love making an impact.
Outside of work, I’m a big music lover and foodie. Carpool karaoke is essential on my drives, and I’m always planning the next great meal out with friends and family.
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