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Right at Home (Medway)

145 Watling Street, Gillingham ME7 2YY
Right at Home UK Logo
Right at Home (Medway) logo
I am more than pleased with the quality of care received from Right at HomeAlison B(Daughter of Client/Service User)
Right at Home (Medway), Gillingham
Nothing is too much bother for either of them and they have accommodated my needsV B(Client / Service User)
Right at Home (Medway), Gillingham
The service from Right at Home has always been very efficient.Terence W(Husband of Client/Service User)
Right at Home (Medway), Gillingham

Right at Home (Medway) provides peace of mind when your loved ones need it most. They are providers of safe and trusted quality care for adults aged 18 years to elderly. Their Care Assistants help clients stay independent, safe, and comfortable in the place they know best… right at home.

What sets Right at Home Medway apart is how they deliver care. With a ‘No Stranger Policy’, you’ll always meet your...  

Care Provided by Right at Home (Medway)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £37 - £39.95
  • Weekly Live-in Care Fees: £1,950 - £2,250

At Right at Home Medway, we understand that every client’s needs are unique. The prices shown are simply a guideline - your exact fee will depend on the level of care and support that’s right for you.

Please contact us directly for the most up-to-date information and a tailored quotation. Our friendly team will be happy to discuss your requirements and find the best care plan for you.

The price(s) shown are provided by the agency. Contact Right at Home (Medway) for full pricing details and T&Cs.

Contact Right at Home (Medway) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Grantley Lynch (Managing Director)

Right at Home (Medway) Reviews (83)

9.9

Right at Home (Medway) has a Review Score of 9.9 (9.898) out of 10, based on 31 reviews in the last 2 years. Over all time Right at Home (Medway) has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from B P (Daughter of Client) published on 28 February 2025 Submitted via Website
Overall Experience

All carers for mum are amazing. They go above and beyond their duty of care! Communication with myself and office staff is great and well organised. Due to mums dementia, they have been very supportive to not only mum but me as well.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for taking the time to write this kind review of our services for Mum. We are pleased to know that we have made a positive difference to Mum's life and to yours. Kindest regards, Right at Home Medway.

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Review from Nick D (Son of Client) published on 26 February 2025 Submitted via Website
Overall Experience
From August 1st until now, December 22nd, the carers have never failed to be there for Mum and have been flexible when needed.
Their dedication, sincerity, friendly character and competence have ensured the well-being of Mum.

Thank you to all of the team for making her life that much richer.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for the kind words that you wrote about our service and in particular our staff. It is absolutely our pleasure to serve Mum and we sincerely thank you for trusting us to provide Mum's care. Right at Home Medway.

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Review from R W (Daughter of Client) published on 12 February 2025 Submitted via Website
Overall Experience

Can't thank the Right at Home team enough for the care they gave to my Mum. There's carers and there's those that really care and go the extra mile. I definitely recommend them to anyone who needs support with a loved one. I needed support quickly and they were there and also very flexible.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for your kind words about our services that we provided for Mum. It was great getting to know her and to serve her. We are pleased that we were able to respond extremely quickly when you needed help for Mum, make a difference to her life and give you peace of mind. Kindest regards, Right at Home Medway.

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Review from M P (Daughter of Client) published on 7 February 2025 Submitted via Website
Overall Experience
We are very satisfied with the care and attention provided to my mother post her hospital stay. Staff are helpful, punctual and friendly. All my mum's needs are met and we couldn't be happier.

The management team are very efficient and informative and we are kept up to date with all matters.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you so much for taking the time to write this review. It has been and remains our pleasure to serve Mum. We sincerely appreciate your trust in us. Thank you, Right at Home Medway.

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Review from S M (Client / Service User) published on 2 October 2024 Submitted via Website
Overall Experience

I am delighted that I saved your leaflet which came through the post. Right at Home is everything it says. There was an excellent introductory meeting and very quickly I received help. The ladies could not have been more professional, friendly and helpful.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you indeed for your kind words (and for keeping our leaflet). It has been, and continues to be our pleasure to serve. Kindest regards, Right at Home Medway.

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Review from Kirsty E (Niece of Client) published on 29 July 2024 Submitted via Website
Overall Experience

Right at Home provided exemplary care for my aunt who lived by herself when she came out of hospital and I can't recommend them highly enough. They were incredibly friendly and helpful from my initial enquiries to visiting my aunt in hospital and to helping me coordinate her discharge. I was very impressed with the kindness and compassion of the live-in carer in ensuring that she had all her needs met as she was bedbound and also with the regular contact with myself as I live a couple of hours away. They gave myself and family peace of mind that she was being very well looked after in her own home which is where she wanted to be. Thank you.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Good morning, thank you for your appreciation, and for taking the time to write such a kind and heartfelt review of your experience with our services for your aunt. Wishing you and your family well, now and in the future. Kindest regards, Right at Home Medway

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Review from V P (Daughter of Client) published on 27 June 2024 Submitted via Website
Overall Experience
After having a poor experience with another care provider Right at Home was a breath of fresh air!

The carers were all professional, friendly, and turned up when they said. They always lifted my mum's mood and made her laugh. The staff in the office always responded promptly and were very helpful. Mum's and the family's stress levels were greatly reduced after employing Right at Home.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for taking the time to write this kind review for us, it truly means the world to us all at Right at Home Medway. We feel privileged to serve Mum, and we are grateful to you for trusting us to care for her. Kind regards, Right at Home Medway.

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Review from Colin T (Husband of Client) published on 21 June 2024 Submitted via Website
Overall Experience

After my wife's diagnosis, it became clear that I would need respite support at some stage, so I interviewed a number of care agencies before choosing Right at Home. Although they had been highly recommended by others, I needed to make my own judgement before coming to a decision. From the outset, their representatives were friendly, knowledgeable and highly organised. I was given plenty of information about choices and the opportunity to meet potential carers in my home. I was never rushed into making decisions and at all times felt that Right at Home had my best interests at heart. My wife has had carer support for several months now and the whole experience continues to be of enormous benefit to us both. A first-class organisation offering a first-class service. Thank you.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for taking the time to write such a detailed and heartfelt review of our care services, it is greatly appreciated. It has been and continues to be our pleasure to serve your wife and family, and we are pleased to have made such a difference in your lives. Kindest regards, Right at Home Medway.

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Review from Allan S (Husband of Client) published on 20 June 2024 Submitted via Website
Overall Experience

This company has been providing carers for my wife who has advanced Alzheimer's for several years. I have found their service reliable and the staff caring and good. They are well monitored by the management.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Dear Mr S, thank you for taking the time to write this review and for trusting us to look after your wife. Kindest regards, Right at Home Medway.

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Review from M R (Daughter of Client) published on 18 June 2024 Submitted via Postal Card
Overall Experience

My dad needed an urgent care package set up after a serious infection and a prolonged stay in hospital. Right at Home were very helpful and recognised the urgency of the situation. The care has been exemplary from all members of staff and my dad is making slow, but steady progress in all areas. I have completed this review for him as he does not have the mental capacity to do so.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Good Morning M.R, Thank you for trusting us to care for Dad and pleased we have been able to assist when help was needed. Kindest regards, Right at Home Medway.

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Review from Brenda G (Client / Service User) published on 31 May 2024 Submitted via Postal Card
Overall Experience

All of the carers were fantastic, kind and caring and nothing too much trouble.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you, Brenda, your feedback truly means a lot to us. Thank you for trusting us to provide your care.

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Review from Karen S (Daughter of Client) published on 9 January 2024 Submitted via Postal Card
Overall Experience

All the ladies who visit my mum are lovely. Nothing is too much trouble. They have become more like family and treat Mum with respect and dignity. I wouldn't use any other care agency. Special that to the manager and the team.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for your kind words. As our longest-standing client, it means a lot to us that you continue to trust us to look after Mum over so many years.
We look forward to serving Mum and your family for many more years to come.
Kindest regards,

Right at Home Medway.

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Review from Simon W (Nephew of Client) published on 4 January 2024 Submitted via Website
Overall Experience

I really have nothing but praise for the excellent and professional service Right at Home Medway provide. My Uncle has been a Client for over twelve months now, and the care he has received has been excellent and backed up by an equally excellent management team. All the staff I have met and spoken with have always been extremely cheerful, helpful and professional. I would thoroughly recommend Right at Home Medway.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for trusting us to care for your uncle. It is our absolute pleasure to do so and look forward to serving him and your family well into the future.
Kindest regards,

Right at Home Medway.

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Review from Lorraine G (Daughter-in-law of Client) published on 5 September 2023 Submitted via Website
Overall Experience

We have had amazing help and assistance since my father-in-law became ill. Always available to assist and offer to take pressure off us when dealing with other parties. Carers are fantastic - could have coped without them. Thank you.

Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)
We truly appreciate you taking the time to write this kind review about our care services.
Thank you for trusting us to serve your father-in-law; it is our pleasure to do so.
Wishing you and your family well.
Kindest regards,

Right at Home Medway.

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Review from K B (Daughter of Client) published on 21 August 2023 Submitted via Website
Overall Experience

We have received a caring, friendly service whilst being professional at all times. I would recommend Right at Home to anyone looking for some help with family around the home or for themselves. It's so important to be able to trust your care service and be kept informed at all times, whilst helping to keep the member's dignity and independence.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for your kind words, they are greatly appreciated.
We are delighted to be of service to you and your family.
Kindest regards,

Right at Home (Medway).

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Review from M C (Friend of Client) published on 18 August 2023 Submitted via Website
Overall Experience

I can highly recommend Right at Home to anyone looking for a professional and caring company. The carers who visited my friend were always friendly and kind and I felt she was well cared for on all visits. I was always happy with the way the managers communicated with the carers to meet my friend’s needs and to let me know if there were any problems. Thank you for always being a reliable and friendly service.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you so much for taking the time to write these kind words related to our care service for your friend.
Our team are thrilled to know that we made such a positive difference to your friend's life.
Kindest regards,

Right at Home Medway.

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Review from Kim B (Daughter of Client) published on 17 August 2023 Submitted via Website
Overall Experience

The staff are brilliant, they always keep me well informed of any changes and concerns. I have found them very friendly, helpful, professional and reliable. My father looks forward to the visits and trips out.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Dear KB,

Thank you for trusting us to look after Dad.

It is sincerely our pleasure to serve, and we look forward to doing so well into the future.

Kindest regards,

Right at Home Medway.

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Review from Monica O (Client / Service User) published on 31 July 2023 Submitted via Website
Overall Experience
Had surgery in late May, thought I could cope with showering/washing my hair.

Phoned Right at Home, by Monday I had a carer each morning for an hour for six weeks. This is the second time I have used the service. Find the carers to be friendly and helpful. Always willing to go the extra mile. Nothing seems to be too much trouble.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you so much for your kind words. I will pass them onto our caregivers that were your regulars, I know this will make their day. It was a pleasure to serve you again, and pleased to know that you have made a full post-operative recovery.
All the best.
Kindest regards,

Right at Home Medway.

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Review from M B (Daughter of Client) published on 16 May 2023 Submitted via Website
Overall Experience
I was looking for a new care agency for my mum, having read good reviews I contacted Right at Home and from the start I was put at ease and taken through everything in detail and assured of the great quality of care provided to their clients.

As such I engaged Right at Home to take Mum out a couple of days a week as she had been stuck indoors since covid. Right at Home were very helpful in finding the right fit ‘carer’ whom Mum finds very comfortable in going out with. We have noticed a change for the better in Mum since being able to get out for few hours a week. Big thank you to Right at Home for accommodating us and Mum’s requirements.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for trusting us to provide our care services for Mum.
We are pleased to have already made a positive and noticeable impact to Mum and look forward to doing so long into the future.
Kindest regards,

Right at Home Medway.

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Review from C W (Client / Service User) published on 20 April 2023 Submitted via Postal Card
Overall Experience
I was really happy with the service.

The girls were fabulous, couldn't fault them.

Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)
Thank you for trusting us to care for you.
Your gratitude means a lot to us.

Thank you, Right at Home Medway.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 November 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (11)

News
  • Posted: Tuesday 07 Apr 2026This Easter, our team continued a valued tradition of delivering Easter eggs to children at Medway Maritime Hospital. It was a simple way to bring a little extra joy to...
  • Posted: Thursday 02 Apr 2026This week, we are delighted to celebrate a very special milestone - 4 years of dedicated service from our wonderful Care Assistant, Bonnie. Bonnie consistently goes above and beyond for...
  • Posted: Thursday 02 Apr 2026At Right at Home Medway, we believe it’s the little moments of kindness that mean the most. To mark International Women’s Day and Mother’s Day, we took the opportunity to...

Awards / Recognitions (11)

  • Recipient: Right at Home UKDate: Friday 30 May 2025
  • Recipient: Right at Home UKDate: Friday 31 May 2024
  • Recipient: Right at Home UKDate: Wednesday 31 May 2023

Meet the Team (9)

Grantley Lynch Job Title: Owner/Managing Director Joined: 2018
Grantley Lynch

I spent most of my career working in IT, including many years as an IT Manager based in London. More recently, I held a senior management role in Frankfurt, Germany, where I was responsible for leading a global team across Frankfurt, New York, and Singapore. I hold a BSc (Hons) degree in Computer Science with a 2:1 and a Postgraduate Certificate in Project Management. While I’m not fluent, I also speak some German.

After several years of volunteering (an experience I found incredibly rewarding), I began to reflect on what I truly wanted from my career. I decided to return to the UK to be closer to my parents and support them as they grow older. That personal decision inspired me to follow my passion, retrain, and eventually start Right at Home Medway, right here in the area where I’ve spent most of my life.

When I’m not working, I love spending quality time with my wife and two children, exploring new places through travel, cycling, and flying AutoGyros. I hold a PPL(G) pilot’s licence and enjoy every opportunity to take to the skies.

Claire Lynch Job Title: Office and Operations Manager Joined: 2019
Claire Lynch

I spent most of my career working for Her Majesty’s Court Service, where I held several leadership roles across various Magistrates’ Courts. After having my two children, I made the decision to focus on raising my young family full-time. During that period, I volunteered with a number of organisations dedicated to child care, and also took the opportunity to retrain, completing several qualifications to become a Higher Level Teaching Assistant (HLTA).

Since then, I’ve had the privilege of working in some wonderful schools, including opportunities to work overseas. My transition from supporting young children in educational settings to caring for vulnerable adults in their own homes has felt very natural, as many of the skills—compassion, patience, attentiveness—are easily transferable between both roles.

Outside of work, I love travelling, both near and far, painting with watercolours, reading on a wide range of topics, and most of all, spending quality time with my family.

Kuljit Nagra Job Title: Registered Manager Joined: 2024
Kuljit Nagra

I was born and raised in India, where I completed my Master’s degree in Computer Science before moving to the UK after getting married. I initially began my career in IT and teaching, but transitioned to health care when my children were young.

Starting as a Care Assistant, I gradually progressed through roles including Field Care Supervisor, Care Coordinator, and Registered Care Manager. Along the way, I’ve developed strong communication and leadership skills and gained extensive experience across a variety of care areas such as dementia care, palliative care, learning disabilities, physical disabilities, young adult care, and elderly care.

I was honoured to be shortlisted as a finalist in the Kent Care Awards 2021, which recognised my dedication and passion for the sector. I am committed to ongoing learning and professional development, having completed NVQ Levels 2 through 5 in Health and Social Care.

Outside of work, I enjoy spending quality time with my two wonderful boys and cherishing moments with family and friends. In my free time, I love visiting local temples for prayer, travelling, cooking, gardening, and reading poetry. I’m also proud to speak three different languages.

Caroline Grant Job Title: Care Manager Joined: 2021
Caroline Grant

I was born and raised in Lambeth, South London, and later moved to Kent. I began my career as a Teaching Assistant before discovering my true calling in care during the COVID pandemic. Encouraged by others who saw my natural caring personality, I joined Right at Home as a Care Assistant and quickly realised how rewarding it was to support the older generation.

Four years on, I’ve grown from Care Assistant to Care Manager, gaining confidence and experience along the way. I now carry out care assessments, welcome new Clients, and make sure every care plan is tailored to individual needs.

Outside of work, I enjoy cooking, family time, and trying my hand at gardening - though I’m still learning which are flowers and which are weeds!

Beckie Kimber Job Title: Care Coordinator and Senior Care Assistant Joined: 2024
Beckie Kimber

I’ve lived in the Medway towns all my life and attended The Robert Napier Secondary School before leaving at 16. After school, I pursued performing arts at college, but my passion for care led me to join the domiciliary care sector at 18.

I spent around 10 years working in a dementia care home, gaining invaluable experience supporting residents with complex needs. I then moved to a nursing home, where I cared for end-of-life clients. After eight months, I was promoted to Senior Carer on the nursing floor.

With 17 years of experience in care, I’ve completed my NVQ Levels 2 and 3, along with specialist training in end-of-life and palliative care. These qualifications, combined with hands-on experience, have helped me provide compassionate and skilled care to those who need it most.

Outside of work, I enjoy spending quality time with my family. We love travelling together and exploring new places whenever we can.

Lisa McCullough Job Title: Recruitment and Marketing Coordinator Joined: 2020
Lisa McCullough

I’ve lived in Medway since I was 13 and attended Upbury Manor Secondary School. After leaving school at 16, I began my career working for a solicitor’s office in Chatham, starting as an Office Junior and progressing to Receptionist and Secretary. After having my son, I took a part-time role at ASDA in Chatham and later supported my husband with his flooring business while also running my own cake-making venture.

I’m a proud mum to one son and two daughters. Once my children were grown, I joined Right at Home in February 2020 as a Care Assistant. I immediately loved the role and the meaningful relationships I built with clients and colleagues. I was later promoted to Senior Care Assistant and now serve as Recruitment Coordinator.

In my free time, I enjoy walks with my dog Margot, spending time with friends and family, and signing with a Sign Language Choir. I hold a Level 2 qualification in British Sign Language.

Kiah Grant Job Title: Marketing and Recruitment Coordinator Joined: 2025
Kiah Grant

I was born in South London and have lived in Kent for most of my life. My background includes a variety of people-focused roles, from supervising teams to progressing through a Management Trainee position. I’ve always thrived in fast-paced environments where people and purpose come first.

When I discovered Right at Home Medway, their values really struck a chord with me, and joining the team felt like a natural step. I knew I wanted to be part of an organisation that truly puts people first, and I’m proud to help grow a team of Care Assistants who genuinely care.

In my role, I look after all things marketing and recruitment. From creating meaningful content across our social media pages to helping bring our local community events to life. Whether it’s sharing stories that matter or finding the perfect Care Assistant, I love making an impact.

Outside of work, I’m a big music lover and foodie. Carpool karaoke is essential on my drives, and I’m always planning the next great meal out with friends and family.

Emma Wilders Job Title: Training and Recruitment Coordinator Joined: 2020
Emma Wilders

I was born and have lived in Medway for most of my life, and I’m now proudly raising my two beautiful daughters here with my husband. After studying Health and Social Care at college, I worked in retail management and hospitality, roles that helped me build strong customer service and people skills.

I joined Right at Home Medway as a Care Assistant. I quickly found that the skills I developed in previous roles were highly transferable into care, particularly when it came to communication and building trust with clients. Being pregnant at the time, the flexibility of the role allowed me to balance work and family life, which was incredibly important.

Over time, I’ve grown within the company and was proud to be promoted to In-House Trainer and become part of the Recruitment Team. I’m also involved in conducting staff supervisions and spot checks, helping to maintain high standards across our care team.

Outside of work, I love spending quality time with my family. We enjoy going on adventures together, especially trying out new restaurants, as my husband and I are both big foodies!

Solitaire Mills Job Title: Trainer and Senior Care Assistant Joined: 2018
Solitaire Mills

I’ve lived in Medway all my life and love being part of this community. My career started in the fashion industry, where I worked as a merchandiser for the designer brand Joseph, travelling across the UK to stores like Selfridges, Harvey Nichols and Harrods.

After starting my family, I wanted a role with more balance and meaning, which led me into care. I joined Right at Home Medway in 2018 and have never looked back. Over the years, I’ve worked as a Senior Care Assistant and Care Coordinator, and now I’m proud to be a Trainer. Supporting new Care Assistants, sharing my experience, and watching their confidence grow is one of the most rewarding parts of my role.

Outside of work, I enjoy walking my puppy Luna, reading self-development books, and going on holidays with my family. We love exploring new places and making lasting memories together.

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